I always have a solid and decent experience at this UPS. I think some of the staff were with the Laurel Street branch I used to go to. I usually have my shipping labels pre-printed so my drop offs tend to be quick. Supplies and display are neat and orderly. The staff are courteous and helpful. Major kudos to the 20-minute parking spots right around the corner (on Laurel) as most on San Carlos Ave are usually taken. I often get bubble wrap and packaging air pillows that are used once and still clean. I appreciate that I can collect them and drop them off here for future use. Win win! read more

Do not use these guys if you want packages to arrive. I shipped 4 packages from this store on the same day. Three arrived, the forth, although it got on the same truck as some of the others out of the store, never made it to the 1st stop: the Menlo Park main station. How is it possible to "lose" a breadbox sized package in this short hop? The store keeps claiming that this is a UPS issue and they can't help, the UPS guys say this is a store issue and that the UPS Store is not part of UPS. I try calling the UPS Store numbers, and get bounced to UPS customer service. So is UPS Store part of UPS? We filed a trace request - no information. Did someone ask the truck driver what happened? Apparently not. We hoped that filing a claim would mean that UPS would look for the package - nope. Customer service is either in India, or if you get someone in the US, they are super rude. No apologies, just excuses about how UPS ships sooo many packages and they can't possibly find a "lost" one in that vast system. read more

Most cooperative staff. I always see a familiar and smiling face - Maribel Sanchez, who's very helpful. She has helped me with returns, printouts etc. Service is usually fast. read more

Had to return lots of items to Amazon today. This UPS store staff was great! Over the phone, they gave me directions to locate them and gave parking info. Once I got there the lady patiently went through each item I had to return. They were so polite and kind. read more

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I went in on a Friday, mid afternoon. There was a line of about ten people. There was one employee who was moving as slow as possible. If anyone was missing anything, they were sent to the back of the line. Someone had a box that had its dimentions stamped on the box, by the manufacturer. It still needed to be measured by tape measure. It was definitely an effort to get as few packages as possible processed. I was parked in twenty minute parking and I was in the line a lot longer than that. It certainly shouldn't have taken that long to scan my boxes and get out of the store. read more

do not use this ups. they completely forgot to ship a very important package i paid next day delivery fees for, and then did not issue a full refund. terrible service, terrible ups. do not use unless you want your package delayed or you like wasting money read more

Always quick and very easy. They're friendly and efficient. Don't love the new location tho, because parking is not as easy to find. read more

Hate the new location. Love the staff. Low turnover (shoutout to Helen) usually speaks volumes. I appreciate they always take my USPS packages and never seem annoyed when my QR code takes forever to load (reception inside is awful). read more

I just wanted to leave a 10/10 positive review for the kind employee that helped me. I didn't catch her name but she spoke Spanish and was working the closing shift on Tuesday 9/16. She was so helpful, patient, sweet, personable and efficient. She let me borrow some tools to carry the packages from my car. The line started to get long so she got quite busy but she didn't rush any customer and treated everyone with respect while quickly managing the whole line on her own. I hope she knows that even though it was a small gesture and short interaction, her positive energy made my day :) read more

I came here to drop off a couple of packages for return. Most of my Amazon returns typically don't require either a label or a package so I'm used to just bringing in my items and having them take care of the rest. However, I knew one of my items that I was returning was different this time around and needed a box so I brought it in already in a box. However, I didn't realize it had to be completely sealed which was my bad. All I required was a strip of tape to cover the top. I've made this same mistake once or twice before in the past at previous stores and the staff has usually been understanding and will just give me a strip of tape on the house. However, here, I had to pay over $5 to buy a roll of packing tape just to get one strip of tape. What a bummer. Parking is also the other issue here. San Carlos has now blocked off the street that UPS is located on to make room for outdoor dining. Which isn't normally a bad thing but if you have any big boxes to carry to drop off, you're in for a big inconvenience as you have to park a block or two over and then walk over. read more

This is pretty much the publics fault in that 25 years ago we got spoiled and stopped waiting inline at the USPS. Meanwhile these have popped up charging us the public - prices like 16.00 ++ in order to mail a 50Cent book to back east. There is NO MORE Media mail at the UPS Store, and I don't even think you purchase 1 USPS stamp at these stores. The personalities of the employees on SC avenue are quirky because they love working with their regulars but people walking through the door, appear to attract rude behavior, like constantly asking for a drivers licenses, when nobodu Also DOGS are so passe. Cannot Fido PLEASE stay in passengers cars so that aggressive dogs don't try and bite somebodys head off. Pretty sad. Max V. read more

The old location was lots better they moved bcs of parking street clousure worst new location ever so hard to find parking would never return to this location read more

The best UPS location. Jannie and Helen are both very helpful. However, there is no parking spaces nearby. Only two or three on street parking in front of the store which are always occupied. You can park behind the store right at the corner, there are at least 5 spaces. Anyway, it doesn't bother me. read more

Every time I come here, the staff is friendly and helpful. They work efficiently to keep wait time to a minimum. read more

This location is a couple of blocks down from the Post Office, and it's a convenient location for me to walk to after I am finished checking my PO Box. I've only used the location to drop off my returns, but I'm always acknowledged immediately. When I went in recently, every employee had on a mask and gloves and they were doing their best to meet everyone's needs. I had to wait a bit, but I'm just thankful they are open and serving the customers' needs. read more

I had a ginormous box to drop off & also had an appt nearby so I chose this UPS Store to make my drop Apparently I missed the instructions where it said I was supposed to seal the box which would haven been no big deal until the person helping me made it that way. But guess what? You sell completely overpriced tape to suckers just like me who can't read so you made some extra cash & I got to drop off my return I wouldn't really liken it to a win win but we were close enough read more

amazon return for an item with a missing part...given a choice by amazon to return at the ups store...no need to pack or label...simply instructed to show the qr code on a phone...putting the item back into the plastic bag and in the box it came in... afternoon visit and no lines...in to return the amazon order...placing the amazon box on the counter...told they can't take packages if it's not properly packaged and taped up..a little confused because i thought they package and ship all amazon returns...told that she will make an exception, and will pack and tape up the box...scanning the qr code and out... going back home to figure out if there was a mistake in my part...seems like the employee made the mistake because it does state that "ups store will pack and ship your amazon returns for free" read more

thank you to Jessica for the great service! she helped us wrap up a large rug we needed to send back :) truly appreciate her going above & beyond! read more

I had an item I needed to ship, which I brought to the store because I needed help with packaging it correctly and choosing a shipping speed. (Call me old fashion, but it seems reasonable that that a shipping store would help with all of this.) Despite the fact that I was one of only a few customers, the employee made it abundantly clear to me that the whole process of helping me was a huge hassle for her. I weirdly felt like an unwanted customer, someone who she just wanted to leave. She was short with her answers to me, and made me feel like I should know all the different prices and rates for shipping. But the part that is really frustrating is: after spending time packing my item, choosing a shipping method, and boxing it all up, she tells me she "can't accept the item" because it's "too expensive." BUT she COULD still charge me for all the packaging time and material. I was confused and angry hearing this. What do you mean you can't accept it? You've known the whole time what I'm shipping! So the trip here ends with me paying for a box, packing material, and wasting time with someone who didn't want to help me, but ultimately leaving the store WITHOUT shipping the box because I needed to go to "a hub." What a waste of time. And for the record, I still have no idea what "a hub" is for a UPS Store. I'm confused why one UPS store can accept a package but another can't. And needless to say, she did not help me understand this. One star for convenience, another because it was quiet. But I don't think I'll be returning here. read more

I've been going to the UPS store in San Carlos for years. First time at this new location. As usual, staff was very efficient and friendly. read more

San Carlos ups store can be a godsend. Packing materials. Shipping options. A notary. Amazon or Xfinity returns. All right there on Laurel St with convenient hours. Friendly, efficient service. read more

The UPS Store - Social distancing. Masks. Very efficient and friendly. - Shipping Centers Near Me - San Carlos, California

Lots of TOUCH POINTS Yesterday I came here ~8:45 am (opens 8:30) to send a package and there were 10 people waiting in line with the line going out the front door. Not everyone was keeping a safe distance apart. They had only one worker at the counter, usually there's at least two. Their service is fine but I don't like needing to touch so many shared surfaces (who knows what germs are there?): -front or back door: need to touch the door knob/handle to enter or exit. Other places either keep the door propped open or have auto-sensor operation. -they ask you to initial the stated valuation and sign your name on the form; I don't like sharing the same pen that others touch -the credit card machine: you need to press the "OK" button and sign your name with the stylus, more places where other customers touch Tip: -I read that you can get a 5%(?) discount with a AAA card. That may not seem like much but it adds up if you go there regularly. -Parking: a few spots in the back alley, many open spots in the San Carlos city lot (free) behind Bank of America. Enter via Olive St. or Cherry St. Addendum: Sorry I wasn't more clear with my OP, the store was already open and the line began from inside and stretched outside the front door. read more

I love this place my first tome coming in I will be back friendly crew very price professional Thanks a million Happy Holidays read more

The staff is very friendly, helpful, and knowledgeable. Service is quick and staff is patient with all, even those who are impatient when the location is busy. read more

I am here at UPS store @ 9:00am. This place is supposed to open at 8:30am. It is still close. I try calling- no answering machine set up. No wonder there are a lot of 1 Star for this store. read more

The UPS Store - Store hours 830? - Shipping Centers Near Me - San Carlos, California

I went to ship a package for which shipping was already paid and had a label in my email. They would not print the label -- their own shipping label -- for less that ~$5! For a single sheet of computer paper. The going rate for a copy is around 15 cents elsewhere, so I off to elsewhere I went. Go literally anywhere else. read more

I haven't encountered any rudeness, I've always had the greatest service . I"ve come in at all hours morning right the moment they open, midday, to even almost closing. They've always helped and been very friendly. I come here every other week to fax off my timesheets for work because I really don't like going to work when I am not on the clock. They've always been able to assist. Every time I've needed to ship something they were very helpful to me. I've never had to stand in a line, service was always quite here. read more

Dropped off an Amazon return item. Amazon never received it. UPS tracking shows it was never handed to UPS.

I forgot to write this review yesterday but thanks to the ladies that are so helpful and willing to work durning this hard time. Janie and Mariah you ladies ROCK!! read more

I am not surprise after reading all the reviews! I think this place is still in business just for the location! If you don't like your job quit! If you don't like costumer service go somewhere else, but don't treat costumers like you are doing a favor, we PAY is not free. IF YOU DON'T KNOW HOW TO USE THEIR COPY MACHINE, OR IF YOU SIMPLY DON'T WANT TO DO IT YOURSELF BECAUSE YOU PAY FOR A PRINT SERVICE, don't go to this Store. read more

Sneaky thieves! they have their cloud printing service disabled and sneakily charge 5 dollars for a 2 page b&w printout with 4 dollars for their "service" for sending the print command from their store email to the printer Utterly shameful! read more

So i had a 911 emergency, tyler helped me out with outstanding service! He helped me convert a file, then print the file! (Microsoft still glitches!) So 5 star rating! Thank you Tyler! read more

I walked in the other day, and I needed to use the scale even though I wasn't buying anything. The woman at the front allowed me to and it was very kind of her! Happy to see understanding and kind employees :) read more

I made an appointment to have a document notarized at 1:30 today. I received an email reminder of it this morning. I arrived at the store at 1:25 pm and was told the notary person had just gone on break. I was asked if I could return at 2 pm to which I replied "did the notary person not realize that they had a 1:30 appointment? " to which she replied "i don't think so". There was no apology and no attempt to call the person back to the store. We left and wasted a half an hour and went back at 2. We were then told that "there is a line" and didn't say what time or whether the other person already in line had an appointment or not. There was no apology at any point. We finished at 2:40. read more

The owner of this store is rude and really does not want your business, or so it seems. I (unfortunately) need to go in there for business and when I ask for an additional mailers, etc (they're free) he begrudgingly hands you one...even though I am in there several times a month... If you can avoid going here, do so; unfortunately my company has a new UPS account and I am forced to use UPS...but forget the San Carlos location...it is miserable. read more

Parking here is always a nightmare. Staff are never friendly. Every time I visit this location I get the distinct impression that I'm just totally ruining the day of the staff by making them actually do their jobs. Save yourself time and effort and go to the RWC location where they actually want your business. read more

Wow - this store sucks. The staff has extreme attitude - I'm not sure how I'm the bad guy by coming in to mail a package. I wonder if this attitude is a UPS company standard operations... Another problem is I had to ship a return back to a corporation that has an account with UPS. I was told to use the company's code. When I got to UPS the person helping me (with attitude of course) told me that they can only ship overnight or express (not sure abt the difference) and he never told me that ground shipping was an option. He told me that those two were the only shipping options. When the company got the return they were extremely upset and I told them to take it up with UPS. It was clear this UPS guy ripped me and the company off. From the dishonesty to the attitude to the theft that occurs with UPS (a few major stories have been published abt the theft that happens at the Oakland hub - the bay area hub) I would stay away and either go to the post office, an independent shipper, or Fedex. Stay away. read more

Joke of a place. Walked in to print + mail out a package ended up paying $10 for this transaction. $4 for the package and $4 for printing... printing!When I asked the guy why I was being charged the same price as the envelope he said because he had to walk the printer. What kind of reason is that lol. Worst of part he didn't tell me how much it was until after he printed it so that was annoying. I could've printed the label at the library down the street for $.50. Will avoid this greedy place in the future read more

They do not offer UPS envelops. I needed a large envelop to ship an item with a prepaid UPS label and they told me I could buy one from the shelf. $4.99 for a large envelop!! Are you kidding me? Ridiculous! I'm done with UPS..! Keep your $5 envelops! They're FREE at the post office.! read more

I have NEVER in my life received this kind of customer service. Came in to send a package that was prepaid, just needed a box to put it in the employee states as she rolls her eyes "I am trying to measure so I can tell you what size" at this point I'm looking at her like "Did she really just talk with that tone" she proceeds to put the box down on top of the box I was trying to package- THEN I say "May I please have some tape" She again- rolls her eyes and says as she points "you can purchase tape on the wall over there" Is this not a packaging store? Why do I need to buy tape? I was there 3 days before and they boxed it and taped it for me. I literally walked out. They are not only RUDE but slow! The owner really needs to handle this store, a customer should not be waiting in line while an employee is standing there doing absolutely nothing! A joke of a place! Gives UPS a bad rap! read more