Nice post office. It is pretty spacious inside with all the private mailboxes in the front lobby…read more There is a big drop box inside as well as an automated postage center machine where you can buy postage to ship out most packages. There is a counter area where you can buy shipping supplies and buy/hand off stuff to the folks at the counter. Some street parking in front but if too full there's usually a lot of parking around the streets.

They are courteous and helpful. The office is very busy and…read morethey work beyond closing time.

Most days I ship, the transactions are usually easy and I'm in and out within 10 minutes. The…read morepostal office employees are usually nice and I can go about my day. Today, I made the mistake of having my package being 1 ounce over the limit for this particular service. That's fine, I can pay the additional fee. What was frustrating was that my previous label was not nulled & refunded, on top of being charged for the second label. Furthermore, the clerk denied me access taking pictures of the new label created before shipping. Having the receipt is fine, but it didn't have my recipient's name on it. All around annoyance, but I don't foresee issues with future transactions so this is a rare instance.

The counter staff are always lovely and very customer service oriented, but the manager/supervisor…read moredoesn't run the office well in general. no one ever answers the phone and there's no voicemail. They frequently don't pick up packages left well before the time deadline, especially on Saturdays, meaning packages just sit there from 15 min before the last empty/pick-up time on a Saturday until 3pm on the Monday when they finally get sent to the main distribution center. don't ask me why they don't send stuff to the distribution center after the first pick-up in the morning! And they also frequently sent packages back to the main distribution center instead of delivering causing delays. Use the San Carlos post office whenever you can, it's so much better!

Not bad, not great…read more I mean, has ANYONE ever been to a GREAT post office? My main beef with this location is my postal carrier. He seriously has rocks for brains. I mean, why would you throw packages on the sidewalk? Why would you attempt to stuff a box into a tiny mail slot? Why would you leave packages in broad daylight? He seriously doesn't think. Well, I had enough of his antics and finally decided to call and voice my concerns. I really thought nothing would be done, but the lady who answered was very patient and kind and heard me out. It's only been a week, but I see a great improvement. The mail carrier seems to know that the right thing to do is gently place packages in less visible places. As far as service inside the post office goes, it's fair. Lines can be long. Sometimes the workers can be slow. But. It's the post office. If this place got an Automatic Postal Center, I'd be extremely happy!

Horrible horrible horrible every time I go in there. Today a poor clerk named Sue was there by…read moreherself with a line of people out the door!!! She could not get any help even though I could see people in the back moving around. She ran into an issue in the middle of this mess dealing with a frantic woman who was panicking over a rather minor issue. When Sue asked her supervisor for help the supervisor brushed her off and walked away. It took me 50 minutes to get up to the front of the line. You people run a lousy organization. If anyone there cares send me a phone number and I would be glad to discuss further.

I arrived at the downtown Redwood City Post Office five minutes before closing and was already…read morestanding in line when the clock hit 5:00. Instead of finishing with the customers who were already inside, the cashier-Gordon-abruptly told me to leave and kicked me out of the building. This wasn't a policy explanation or a courteous request. It was rude, dismissive, and completely unnecessary. I didn't walk in after closing--I was already waiting my turn. Cutting off service mid-line because you want to go home is unacceptable, especially for a public service people rely on. What's most frustrating is the clear attitude of "there will be no consequences." That mindset shows, and it reflects poorly on the entire office. This wasn't about rules-it was about not wanting to work the remaining customers. I've never experienced anything like this at a post office before. Completely unprofessional.

Parking is terrible, the lobby is dirty, the hours are odd, and you can't even swing by the lobby…read moreand pick up flat rate boxes like you can at any of the 16472 other post offices around here. It seems like every time I come by they are closed and I can't pick up anything to mail a package or use a self service kiosk. If the window lobby is closed you're out of luck

They provide great service and are friendly and efficient. They offer a wide variety of services…read morewithout going to the main post office. Been going here for years and always get treated with respect. Great small business.

PostalAnnex+ in Redwood Shores is hands down the best! Every time I come in, the team is super…read morekind, straight to the point, and they always get things done on time. Whether it's shipping, notary, or any of their other services, they handle everything quickly and with a smile. The value here is also right on point. You get reliable, professional service without overpaying, which makes it an easy choice compared to other options. It's rare these days to find a place that's both efficient and genuinely friendly, but this location has nailed it. I never feel rushed or upsold--just great service I can count on every single time. If you're in the area and need reliable shipping or business services, this is definitely the place to go.

I always have a solid and decent experience at this UPS. I think some of the staff were with the…read moreLaurel Street branch I used to go to. I usually have my shipping labels pre-printed so my drop offs tend to be quick. Supplies and display are neat and orderly. The staff are courteous and helpful. Major kudos to the 20-minute parking spots right around the corner (on Laurel) as most on San Carlos Ave are usually taken. I often get bubble wrap and packaging air pillows that are used once and still clean. I appreciate that I can collect them and drop them off here for future use. Win win!

Most cooperative staff. I always see a familiar and smiling face - Maribel Sanchez, who's very…read morehelpful. She has helped me with returns, printouts etc. Service is usually fast.

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

Always helpful and friendly. Sometimes a small queue…read morewaiting, but no problem --------------------

The UPS store is a convenient and fast place to drop off returns. Good amount of parking too…read more Have been here multiple times and always an efficient process. Nice location near 101, Ralston, El Camino, and the post office.

I usually come here because it's close to home, but after being turned away at the San Carlos…read morelocation for needing two pieces of tape, I'm a customer here for life. As a business owner, I believe in rewarding the right businesses rather than bashing the bad ones. The team here--specifically Saeed--is incredible. They never hassle you, they have a great attitude, and they get you in and out fast. Thank you for not denying paying clients over a piece of tape. Keep up the great work!

I came to this UPS Store for a drop-off and arrived shortly after 10:00 AM, which is the posted…read moreopening time on the door. Unfortunately, the store was still closed and unattended at 10:30 AM, with no note or explanation posted. This was frustrating, especially since customers rely on the posted hours to plan their day. If the store is opening late, there should at least be a sign on the door or an update to the hours to avoid wasting people's time.I hope management addresses this and improves communication around opening times.

Really rude service from this store. It is supervised the middle age man, who is the owner of this…read morestore behaves extremely rude and unprofessional. He intentionally refused my Amazon package with original box. He even threatened to call the security while I just pointed out he was doing things wrongly. How hilarious. This situation must be seriously addressed. This is not his first time being rude and hostile. He constantly create frictions for customers. It's unacceptable that UPS allows this situation happens in this store. As I read through the reviews, several customers mentioned this man is extremely rude. Be careful and stay away from this place!

Friendly, expedient, efficient. I use this UPS store for…read moremost of my product returns. Simply an in and out experience. Excellent! Highly recommended!