The counter staff are always lovely and very customer service oriented, but the manager/supervisor…read moredoesn't run the office well in general. no one ever answers the phone and there's no voicemail. They frequently don't pick up packages left well before the time deadline, especially on Saturdays, meaning packages just sit there from 15 min before the last empty/pick-up time on a Saturday until 3pm on the Monday when they finally get sent to the main distribution center. don't ask me why they don't send stuff to the distribution center after the first pick-up in the morning! And they also frequently sent packages back to the main distribution center instead of delivering causing delays. Use the San Carlos post office whenever you can, it's so much better!

The staff at this post office are great However, the Lead or could be the supervisor who I thought…read morewas a good friendly staff was just a front. She really showed her true color by being rude and ill mannered. The one I'm pertaining to was the tall asian lady. It started when I tried to exchange stamps that O have purchased from their Kiosk located on the other side of the building. The stamps disposed by the machine was printed individually and it won't stick to a regular envelope. The staff who is currently helping me asked the Lead for her opinion and she answered we don't give out refunds. I said I was wasn't asking for a refund but a replacement stamps that would stick better and something that looks like real stamps. The printed stamps that I initially disposed by the machine was printed in black. It looks like a fake stamps. Anyways all she said in a rude way was "get some glue". . And she threw my stamps back to the person helping me. Very rude! Other staff show a better attitude than this lady. Very disrespectful person. The lady who helped me with the stamp replacements who showed a lot of respect and patience...THANK YOU!!

Horrible horrible horrible every time I go in there. Today a poor clerk named Sue was there by…read moreherself with a line of people out the door!!! She could not get any help even though I could see people in the back moving around. She ran into an issue in the middle of this mess dealing with a frantic woman who was panicking over a rather minor issue. When Sue asked her supervisor for help the supervisor brushed her off and walked away. It took me 50 minutes to get up to the front of the line. You people run a lousy organization. If anyone there cares send me a phone number and I would be glad to discuss further.

Big location, lots of walking space, and super clean. It doesn't feel super tight even if the…read moreline is long. People who work here are super nice and helpful. They are patient with helping customers who are not too familiar with mailing stuff out..

I arrived at the downtown Redwood City Post Office five minutes before closing and was already…read morestanding in line when the clock hit 5:00. Instead of finishing with the customers who were already inside, the cashier-Gordon-abruptly told me to leave and kicked me out of the building. This wasn't a policy explanation or a courteous request. It was rude, dismissive, and completely unnecessary. I didn't walk in after closing--I was already waiting my turn. Cutting off service mid-line because you want to go home is unacceptable, especially for a public service people rely on. What's most frustrating is the clear attitude of "there will be no consequences." That mindset shows, and it reflects poorly on the entire office. This wasn't about rules-it was about not wanting to work the remaining customers. I've never experienced anything like this at a post office before. Completely unprofessional.

Parking is terrible, the lobby is dirty, the hours are odd, and you can't even swing by the lobby…read moreand pick up flat rate boxes like you can at any of the 16472 other post offices around here. It seems like every time I come by they are closed and I can't pick up anything to mail a package or use a self service kiosk. If the window lobby is closed you're out of luck

They provide great service and are friendly and efficient. They offer a wide variety of services…read morewithout going to the main post office. Been going here for years and always get treated with respect. Great small business.

We've been using Postal Annex for almost ten years, and have never had a single problem with them…read more They are always courteous, efficient, friendly, and on point. Even if we were not Redwood Shores residents, they'd be our preferred shipping station. Very surprised to see the negative reviews!

I always have a solid and decent experience at this UPS. I think some of the staff were with the…read moreLaurel Street branch I used to go to. I usually have my shipping labels pre-printed so my drop offs tend to be quick. Supplies and display are neat and orderly. The staff are courteous and helpful. Major kudos to the 20-minute parking spots right around the corner (on Laurel) as most on San Carlos Ave are usually taken. I often get bubble wrap and packaging air pillows that are used once and still clean. I appreciate that I can collect them and drop them off here for future use. Win win!

Most cooperative staff. I always see a familiar and smiling face - Maribel Sanchez, who's very…read morehelpful. She has helped me with returns, printouts etc. Service is usually fast.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

Always helpful and friendly. Sometimes a small queue…read morewaiting, but no problem --------------------

I went in here just for a standard printing service to get one label printed out. It was very busy…read moreat the time with two staff. They were both helping other customers get things notarized. I waited patiently while this was happening. I called ahead before to send my label via email to their store Email to save time. When it was my turn, I let the gentleman know that I had a label to print out. He told me that it would cost $3.28. I said that was fine, except the version he brought me was cut off on the left side. He attempted it one more time and brought it to me again, this time worse than the first. He went back to do it a third time and it was exactly the same. I asked if I would still have to pay full price for a label that was cut off and he said yes. I offered to resend the label if it would be helpful in a different way, and he said he'd have to charge me for the other copies. I declined and just bought the first version that was partially cut off and ended up filling in the cut off portion with a pen in my car before attaching the label. I feel the store might need a little more training on how to use the computers and printers. If this is an office store, I can't be the first person who has sent a label to be printed out.

Friendly and attentive staff who are always there to help. Have been a customer for many years nowread more

The people at the UPS store are always so helpful and friendly! I'm so thankful they are in our…read moreneighborhood!