I love their employees.they are super nice and they know their stuff. Very convenient, available,…read moreand prices compared to ups are nothing . Even when there Isa live, it moves.. I go there at least : times a month. Thanks USPS . We need u in Los Altos

This Post Office has Been holding my mail against my will. Vo lied and said today I have NO mail…read more She knows that my mail is in the other file. I haven't received any mail for a week. My ex landlords daughter asked the Staff to hold my mail, so she can go through it first. She created a file under her name and my mail is going in there. Vo said she wouldn't check to see if it's in there. My mail is still being opened and resealed. This may be happening to you too. I wrote City Council and let them know that this Post Office is mishandling the public's mail.

Workers are friendly, but very slow queue due to lack of staff. Had to dropoff a package with…read moreprepaid label (1 min transaction) but there was only 1 worker helping out, so took 25 min. Place is clean. Parking is reasonable

Rude employee with short hair working at this location. She was already yelling at customers before…read moreme, and then yelled at me when I came back the same day to pick up my package -- even though the notice literally says you can pick it up that same day. There was no reason for the attitude or the way she spoke to people. I also spoke with my dad afterward and he told me he had been treated badly by the same employee before, so this clearly wasn't just an isolated interaction. Customer service should never involve yelling at people or making them feel uncomfortable for simply asking for help. Management seriously needs to address how customers are being treated here.

Service - great Quick and friendly and way nicer than my…read morehome sub station I like Milpitas! I will use this office again.

had an outstanding experience with Suneela at the Milpitas Post Office while applying for passports…read morefor the first time with my son. We were both a bit nervous going in, as we weren't familiar with the process or the paperwork involved, but Suneela made everything incredibly smooth and stress-free. She was not only highly knowledgeable and efficient, but also patient, friendly, and genuinely kind. She walked us through each step with clarity and confidence, making sure we understood everything and that all our documents were in order. Her professionalism was exceptional, and her warm, personable demeanor--along with her sense of humor--made the entire experience enjoyable. It's rare to come across someone who combines expertise with such a positive attitude. Suneela truly goes above and beyond, and it made a lasting impression on both of us. I highly recommend visiting the Milpitas Post Office for passport services, especially if it's your first time. Ask for Suneela--you'll be in excellent hands. Thank you again for helping us prepare for our trip next year!

I needed to drop off a package and some mail before picking up lunch…read more It's a very small post office. When I arrived, there were 8 people ahead of me and only one postal worker at the counter. I wasn't sure if I should wait it out or leave. Luckily another postal employee came to help. The started moving faster. I was there for about 20 minutes before I was done. One of the employees, that arrived to help, was being very rude to the customers. It was completely obvious she didn't like her job. How sad. It doesn't take much energy to be nice to someone.

The staff at this post office are efficient and good and helpful…read more Some of the customers seem to blatantly ignore the sign that is hung inside - no dogs allowed unless it's a service dog. My experience yesterday left me feeling scared and unsafe, including two kids who seem to have been shook up by two different dogs brought in by two different customers. One particular dog was big and sort of jumped at a man as he was exiting and the owner disregarded the sign about no dogs. The second dog was a waggy-long leash hairy dog going and sniffing people... and the wonder didn't do anything. The kids were shuffling trying to avoid the dog. People with dogs: please respect signs, please respect others space and keep your dog on a short leash.

This place used to be OK. But I will never go there again. When you approach the desk and greet the…read moreworkers (all of them) they never answer back unless you are caucasian. I believe they are all racists. If you want to be treated badly, rudely, mockingly, and inappropriately, and never helpfully. Then you have to come to this miserable post office.

I have never written a Yelp review and didn't think I would ever write one about a post office. I…read morehave had okay experiences here in the past, but today had a different person helping me--a more senior woman with glasses who was incredibly condescending and rude, to me and to every other customer I heard her interact with. It didn't help that all other customers, including me, were people of color and this woman was Caucasian. One example was when I asked, "Could I add tracking to this package?" and she snapped back, "What do you think this is?" I also overheard this exchange between a different customer service rep and a customer next to me: "Where is this package going?" "To China." "Of COURSE it is." It's a sunny 77 degrees on a Saturday afternoon and you're supposed to be providing customer service. This simple trip to the post office left me with such a negative feeling because of the interactions I experienced in 15 minutes--condescending, aggressive, with racial undertones. Not fun.

Had an item I was shipping out, but had no clue what the process was. I rarely go to the post…read moreoffice which is once every couple of years or so, but seen how easy the process was to ship an item out. Very spacious parking with a retail store that can assist or answer any questions you have. I needed to ship a real small item that didn't require a box, so I wasn't sure what I needed. The lady at the register was very nice and helpful. Offered the right item and tape to seal my package.

If I could give this post office zero stars as I would. They lost my package on a Monday but marked…read moreit as delivered at a PO box at this location. I went there physically on Wednesday and the woman at the front desk had me write down my name and personal phone number on a print out of my tracking information saying they would call me if they found it in the back because the mail was unsorted. I then got a call the next day where she lied to me saying that the carrier had it and was going to deliver it that day. Spoiler alert, they didn't because it was fully lost. If you get a package saying it was delivered to a PO box at this address, be prepared to file an inquiry and get a refund that way because you're never going to see your original order. Waste of time and gas. This post office should straight up be investigated for mismanagement because something is fundamentally wrong there.

La señora que me atendió fue súper grosera y poco amable. En lugar de ayudarme o explicarme las…read morecosas con paciencia, me hizo sentir muy mal y terminé llorando. Yo estaba ahí tratando de hacer todo correctamente y creo que nadie debería ser tratado de esa manera, especialmente cuando uno está haciendo preguntas porque necesita ayuda. The woman who helped me was extremely rude and unhelpful. Instead of helping me or explaining things patiently, she made me feel terrible and I ended up crying. I was there trying to do everything correctly, and I don't think anyone should be treated that way, especially when they are asking questions because they genuinely need help.

Very bad experience. It seems I encountered the same rude female passport staff member described in…read moremany other reviews. She was impatient, sarcastic, and dismissive toward very normal customer questions. She mocked my DS-11 application as "confusing" instead of simply explaining what needed to be corrected. The payment process was especially frustrating. There is a passport fee and a separate $35 acceptance fee. When I was writing the check, I simply wanted to confirm whether the $35 should be included. Instead of answering a basic yes-or-no question, she repeatedly told me to read a long fee notice posted at the counter. When I asked again for clarification, she still would not answer directly and even told my husband to read it instead. If customers do not understand a posted notice, staff should be willing to explain the fee clearly rather than make them feel stupid for asking. She also complained about previous customers using Google to look up passport requirements and said people should not be searching for this information on Google. I found that comment very unprofessional and uncomfortable. Afterward, I looked through recent Google and Yelp reviews about passport service at this location. **From the recent passport-related reviews I saw, roughly 80% were negative and described what appears to be the same female employee or the same pattern of behavior**: rude, unfriendly, dismissive, sarcastic, or unwilling to answer reasonable questions. What surprises me most is that these complaints have apparently continued for a long time without meaningful improvement. This is a customer-service role involving a complicated federal application process. People will naturally have questions. If you have a similar experience, I strongly recommend not only leaving a Google or Yelp review, but also filing a formal complaint with USPS: https://emailus.usps.com/s/personnel-inquiry You can also submit feedback to U.S. Department of State Passport Services: https://travel.state.gov/en/passports/contact-support/share-feedback.html Customers should not be mocked or treated with contempt simply for asking reasonable questions.

Its a hit or miss with customer service. The guy that runs the office is really helpful, can seem…read morevery direct but nothing too extreme. He's actually really helpful every time. Cathy, on the other hand....I guess depending on her mood. She can be so condescending to customers, getting irritated and rolling her eyes, talking to them like theyre five yrs old...especially if they dont understand. I caught eye contact with her before when I felt she was being rude. Then another day she seems nice, but its all a facade (If you aren't happy, find a new job because this one requires consistent good customer service). The other ladies are nice, its just simple, no drama. This location has a slightly lower price for p.o boxes, which is why I rent one there.

I went to drop a paquete and the lady who attended m say go to the kudos and donut your self lol si…read morewhy is she there, I just wasted my time , because the machine don't recognize the aq and the second person was a man who font have any customer service experience

Always helpful and pleasant Newark PO is my go to, because…read morethat's where I go! Obviously, as I live here...

Not the best customer service. Came to pick up mail that was sent here from my apartments. Already…read moreinconvenienced with that. There's 6 people in line in front of me. Trang is the one helping me next at the counter and I give my ID, I let her know my address doesn't reflect where my mail is sent and she says she has to help the person behind me while I write my address (mind you it took less than a minute to write my address down) while I'm waiting 3 other people get helped behind me and now I have to wait even longer because of her inconveniencing me. I understand being patient, but what's the purpose of skipping me.