convenient that i live so close to this location but i could see many faults in this particular…read morelocation. parking in this area could be tough during peak hours since this is downtown. there is plenty of street parking and lot parking but there's a lot of foot traffic so please be cautious. a little bit dirtier/messier than your average usps but i think its because the automatic doors on both sides open and close when people just walk by. within the last month i noticed that the after hours drop slot for packages has been locked. iono if this is bc of a security concern or because of the holiday in flow but keep in mind if you plan to print and drop off your labels ahead of time.

With cellphone/instant communication in today's (and tomorrow's) World, I strongly prefer written…read morecommunications, specifically postcards. For decades, as I've travelled the World, I've always found the postal service--regardless of the country of origin (though most frequently the USA)--an extremely effective means of sending heartfelt messages that carry far more impact than an brief text message or email (though pix, when appropriately captioned, are very powerful statements, too!). Whilst a teacher in the World-class Ysleta ISD, part of my employment involved helping students obtain their very first (paid) employment, usually in fast-food. I regularly would visit with the employers, who might get as many as 100 applications a week, which is, of course, an overwhelming amount of competition for the few openings. It was during the visits that I'd ask if they had received a postcard from me; realizing that I was there on the behalf of my students, that single application would suddenly go to the head of the line for consideration. I was always pleased when they were bona fide paid employees, and like to think that my postcard enabled it! Yes, that was a digression, but I could not have performed that important part of my teaching position without the postal service, especially the USPS. While I wasn't at this great post office sending postcards (I'd retired 31DEC2017 from YISD after 28 years in the classrooms), I was performing a vital document delivery for my much better half, and the postal date-time stamp was important. Whilst in the queue, I witnessed the hallmark of ALL USPS personnel, which is unfailing service to every customer, regardless if that customer is positive or negative (I'm always positive). This particular customer ahead of me should have never come into the post office; he was determined to make someone pay for his horrific inadequacies/poor planning. Unable to get his mail acted upon in exactly the way he wanted, he berated the window agent, threatening later action with her supervisor. The wonderful window agent maintained very professional demeanor and responded to every question with calmness and clarity. She was the perfect representation of EVERY postal worker I've encountered in over a half-century by demonstrating her commitment to the "service" in "United States Postal Service". It's unfortunate that some (influential) people fail to understand how incredibly important the USPS is to an effective/fully functioning USA, but it is another gleaming aspect in our currently floundering country! Obviously, I highly recommend this station (as well as all around d the USA); it definitely has my coveted "iWheel of Approval!"

Workers are friendly, but very slow queue due to lack of staff. Had to dropoff a package with…read moreprepaid label (1 min transaction) but there was only 1 worker helping out, so took 25 min. Place is clean. Parking is reasonable

Recently left town for family emergency and put vacation hold of my mail on both P.O. Box I rent…read morehere and my home address as well came back and went in to counter to pick up my mail and was told none for home accumulated but I had received notifications I was getting mail while it was on hold so I have no idea where my mail went. Just noticed yesterday some extremely important paperwork was returned to sender from my P.O. Box, this is unacceptable, to be paying for a P.O. Box every six months to have my important mail sent back and possibly never receive.

had an outstanding experience with Suneela at the Milpitas Post Office while applying for passports…read morefor the first time with my son. We were both a bit nervous going in, as we weren't familiar with the process or the paperwork involved, but Suneela made everything incredibly smooth and stress-free. She was not only highly knowledgeable and efficient, but also patient, friendly, and genuinely kind. She walked us through each step with clarity and confidence, making sure we understood everything and that all our documents were in order. Her professionalism was exceptional, and her warm, personable demeanor--along with her sense of humor--made the entire experience enjoyable. It's rare to come across someone who combines expertise with such a positive attitude. Suneela truly goes above and beyond, and it made a lasting impression on both of us. I highly recommend visiting the Milpitas Post Office for passport services, especially if it's your first time. Ask for Suneela--you'll be in excellent hands. Thank you again for helping us prepare for our trip next year!

I know obviously it's a USPS and they're always understaffed so they're stressed. But this time I…read morecan't give grace, they don't have the self kiosks at this location. I needed to get my shipping labels printed out since it's prepaid, & Depop even said I can ask USPS to print out my labels for me, I see others do the same. When I get to the front, I ask the guy if he can print out the shipping labels for me, instead he goes on a list of what I have wrong and made me look at the board of how I should have my packages... I didn't seal up my packages yet because I didn't have my labels. He said he can't print my labels out, I have to do it at home. It would've saved me and him time if he just answered my initial question. I also swear he could've printed them out, he just didn't want to Update: I had to prove it to myself & he was lyinggg! I went to another USPS & they easily printed it out for me

The staff at this post office are efficient and good and helpful…read more Some of the customers seem to blatantly ignore the sign that is hung inside - no dogs allowed unless it's a service dog. My experience yesterday left me feeling scared and unsafe, including two kids who seem to have been shook up by two different dogs brought in by two different customers. One particular dog was big and sort of jumped at a man as he was exiting and the owner disregarded the sign about no dogs. The second dog was a waggy-long leash hairy dog going and sniffing people... and the wonder didn't do anything. The kids were shuffling trying to avoid the dog. People with dogs: please respect signs, please respect others space and keep your dog on a short leash.

I needed to drop off a package and some mail before picking up lunch…read more It's a very small post office. When I arrived, there were 8 people ahead of me and only one postal worker at the counter. I wasn't sure if I should wait it out or leave. Luckily another postal employee came to help. The started moving faster. I was there for about 20 minutes before I was done. One of the employees, that arrived to help, was being very rude to the customers. It was completely obvious she didn't like her job. How sad. It doesn't take much energy to be nice to someone.

This place used to be OK. But I will never go there again. When you approach the desk and greet the…read moreworkers (all of them) they never answer back unless you are caucasian. I believe they are all racists. If you want to be treated badly, rudely, mockingly, and inappropriately, and never helpfully. Then you have to come to this miserable post office.

I have never written a Yelp review and didn't think I would ever write one about a post office. I…read morehave had okay experiences here in the past, but today had a different person helping me--a more senior woman with glasses who was incredibly condescending and rude, to me and to every other customer I heard her interact with. It didn't help that all other customers, including me, were people of color and this woman was Caucasian. One example was when I asked, "Could I add tracking to this package?" and she snapped back, "What do you think this is?" I also overheard this exchange between a different customer service rep and a customer next to me: "Where is this package going?" "To China." "Of COURSE it is." It's a sunny 77 degrees on a Saturday afternoon and you're supposed to be providing customer service. This simple trip to the post office left me with such a negative feeling because of the interactions I experienced in 15 minutes--condescending, aggressive, with racial undertones. Not fun.

I've visited the Post Office twice in the last two weeks. Both time they were busy but couldn't…read morehave been more helpful and pleasant. I actually enjoyed the visit! This is a far cry from the past. Years ago, I couldn't believe how rude the staff were. Thankfully no more! Many kudos!

If I could give this post office zero stars as I would. They lost my package on a Monday but marked…read moreit as delivered at a PO box at this location. I went there physically on Wednesday and the woman at the front desk had me write down my name and personal phone number on a print out of my tracking information saying they would call me if they found it in the back because the mail was unsorted. I then got a call the next day where she lied to me saying that the carrier had it and was going to deliver it that day. Spoiler alert, they didn't because it was fully lost. If you get a package saying it was delivered to a PO box at this address, be prepared to file an inquiry and get a refund that way because you're never going to see your original order. Waste of time and gas. This post office should straight up be investigated for mismanagement because something is fundamentally wrong there.

For the passport office, the young indian man who helped us take passport photos for our two month…read moreold was amazing and did a fantastic job. He is awesome and even retook photos until it was done well. The older asian lady working with him is awful, though. She wasn't even servicing us and still had the time to throw sass at us? Her attitude is so unnecessarily combative - she is trying her hardest to create a toxic workplace environment. Btw, I overheard that if you are exactly 5 min late to your appointment, she will go on a 15 minute break and close the office until she is back? Extremely rude and unprofessional. 3 stars since the young indian man is a 5, and the mean old asian lady is a 1.

Just recently went to get passports. We had an appt. It was very efficient and easy. Pawandeep made…read morethe entire process incredibly easy for us. Would totally recommend going here for passport needs

Its a hit or miss with customer service. The guy that runs the office is really helpful, can seem…read morevery direct but nothing too extreme. He's actually really helpful every time. Cathy, on the other hand....I guess depending on her mood. She can be so condescending to customers, getting irritated and rolling her eyes, talking to them like theyre five yrs old...especially if they dont understand. I caught eye contact with her before when I felt she was being rude. Then another day she seems nice, but its all a facade (If you aren't happy, find a new job because this one requires consistent good customer service). The other ladies are nice, its just simple, no drama. This location has a slightly lower price for p.o boxes, which is why I rent one there.

I constantly visit this location because it is the closest to me. I have noticed previously the…read moreway an employee talks to customer and today I experience it. I believe when you ask for a product is because you already know what you want. Unless you're asking if unsure of what you need. Employee is very condescending and talks to you like you're 5 yrs old and maybe because I don't look Caucasian because I'm not, makes her think when you're not from this country you don't know how to write an address on an envelope. I think we all know how to write an address especially when you're 45 yrs old not 5.

I usually come to this post office if I'm in the area. Service is efficient and fast. The staff…read morehas been really helpful on my visits. This office isn't as busy as other post offices I visited

The best Post Office I have ever experienced. The staff is consistently kind, helpful and…read moreefficient. I no longer avoid going to the Post Office.