TL;DR: ODIOUS! AVOID!! Most awful experience.
I had such an awful awful experience here and wish I never came here. I arrived at 9am on the dot to this "post office" and was the first customer. There were 2 old women staffers, one for the actual Hallmark store and another at the back for the "post office" where I was barely helped.
This awful condescending woman was so unhelpful, unprofessional and had the worst attitude.
I've sent MANY packages to Japan and am very familiar with the forms and details required to fill out the customs form. I saw the form that I needed to fill out behind the counter and asked if I could get that form to fill out. The woman immediately says "We don't do forms here. You have to do it online" to which I asked "Do I need to go to a different post office?" as time was of the essence and I wanted to get to work within the next half hour. She says "No no, we can do it here, but you need to tell me all of the details" and then scolds me for placing the to address in the wrong place on the box - which actually doesn't matter when you have the forms added to the box. Then she proceeds to interrogate me for the package contents and writes all of it down ON A PIECE OF PAPER after weighing my box at 6 pounds. She's trying to figure out the math for the weight against the contents and doesn't take my suggestions, is incredibly condescending about it, basically acts like I'm an idiot that can't add 1+1+2+2=6. She asks me the value of the package which I say is about $150. Her reply - "No no, you have to pick something that's divisible by 6" - WTF?
I'm a bit perplexed and just ask if I can fill out the form online and figure it out myself. "You don't need the paper?" No... I don't. "FINE, well MOST people NEED the paper." She gets me to the sad laptop by a printer at the main Hallmark counter and tells me "This is a very slow computer and DON'T go beyond any other screen than the one I pull up" - I say "That's fine, I understand" and fill out the form online very quickly. I hit PRINT and nothing happens. Oh, the printer is out of toner. The woman then proceeds to start fiddling with the printer in clear frustration and saying "Goddamnit, damnit, damn this thing, goddamnit!"
After it doesn't work, I again suggest to go to another post office and she goes "I'm SO sorry.... I think you'll just have to do that." Such AWFUL vibes from an AWFUL woman. I've never felt such condescension. I got out of there and was so upset. I didn't even get to send my package and wasted 25 minutes of my life in there. AVOID this place and the bad vibes unless you just plan to drop off something, but don't stay long. There were other customers that came in and the tone she used to address them was super rude "I'll be there in a minute!!" with such impatience. It was only the morning, I can't imagine how she is later in the day.
I mentally had to tell myself to be patient and polite but I was horrified at how I was treated and the disgusted tone she used with me. I felt so awful that I'm going to figure out a way to file an official complaint. read more
