Amazing customer service. I always receive such friendly and helpful service. This UPS location is the best!

Prior to changing owners this place always picked up telephone and was able to answer questions about deliveries. Now, I can never get anyone on the phone- the phone tree just goes in circles. Good luck actually speaking to an actual person. Once there, service is ok. Update- business provided AI to my post- awesome! Poor service read more

Had very good experiences here. Friendly, helpful and accommodating. Easy in and out, without long lines.

The UPS store on Castro Street in Mountain View has the friendliest and helpful staff, especially Nina. I needed help trimming some photos for my son's school pics. She offered to help me trim these, as well as another pic for a specific frame. I greatly appreciate Nina for her wonderful customer service. read more

Everyone is always kind and patient even if I'm just dropping off an Amazon return. Been going here for most of the 20 years I've been in the area and have never had any issues. It's good to see that they take the time to respond to Yelp reviews; it shows they care. read more

I never ship things so it made a huge difference to visit a store with professionals in packing and shipping my fragile gift for the holidays. Short wait! Excellent service. Sharon was so friendly, professional, and helpful at guiding me to figuring out what I needed to get the package shipped. In comparison to USPS down the street, that makes you wait in a 20 minute line just to realize that you have to purchase and handle all the shipping supplies ahead of time (which is so inefficient and makes no sense in this day and age!), UPS was a breath of fresh air and wayyyy easier on my anxiety. TLDR: If you need help with shipping, this place is the spot to go!!! read more

It's that time of year of sending holiday cards and gifts. About mid Monday, lunch hour, this UPS wasn't too busy. Service was friendly and efficient. Customer service processed my package to be sent quickly. I was pleased to quickly ship a package. Looking forward to it arriving to its destination. read more

The UPS Store - Store front - Printing Services Near Me - Mountain View, California

We love our neighborhood UPS Store! The staff is always friendly, and wait times are consistently reasonable. Even when there's a line, they work efficiently to keep things moving and provide great service. I've used them for printing, notarizing and shredding documents, passport photos, and of course... packages! read more

You have to waited in line to drop you return package to Amazon . Which to me is incredible inconvenient. In my option you can scan package later. read more

Super helpful and friendly staff! They went above and beyond helping me out with all my questions.

Great Service Friendly Efficient Fast As Health Care Professionals my Husband and I Travel to new Cities to Staff Hospitals . Change locations three times a Year. Travel Nurse Life The United Postal Service in Mountain View California is my Office away from Home . They Notarize my Human Resource paperwork ( 1-9 ) Fingerprint Me for Criminal Background Clearance . Print and scan documents for my Employment Orientation forms and Credentialing at new destinations. We even keep a Post Office Box to receive my Amazon packages . This Business is owned by Two Awesome Women and I always support Lady Entrepreneurs in Small Businesses. Thank You UPS Team Debra & Clifton Travel Gypsy and Travel Hubby read more

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After not having a good experience and being discriminated against at the Grant Rd UPS store #7317. I went into this location for their notary service today. I couldn't be any happier! The lady that helped us was professional, fast and efficient! I couldn't be any happier, I highly recommend! read more

The best UPS team in the Bay Area. Conveniently located in Downtown Mountain View. They offer everything; whether it's overnight AM shipping, speciality/ fragile packing or notarization. There are other UPS locations around me, but I specifically go here as I know the experience will be effortless and efficient. The team is so kind and friendly as well, just the cherry on top. I highly recommend using this family owned UPS store. read more

I came in to ship some samples for work. I'm new to the area so first time coming here and it's not too far from my apartment. I was the first customer to walk in around the time I came and everyone behind the counter looked up when I came in and greeted me. As others came in they were greeted as well. The lady helping me was very kind and helped me get done what I needed. Would highly recommend. I'll be back again when I need to ship more items for work. read more

I lost the tracking number during the traveling, and I reached out to the store via email, the store owner is very helpful that replied me back with the tracking numbers in one day read more

They have generally good and friendly service. Luckily I live walking distance from this store, so don't need think other UPS or Fedex services around. read more

I am really surprised why the UPS store on castro doesn't have an average of 4+stars. I moved to mountain view almost 3 years ago, and relied heavily on their shipping services for my business and also family needs. This included having a convenient spot to notarize documents, ship gifts, and also customer samples. They've always been professional and very courteous. 5 Stars!! read more

First of all, Michelle and Sharon Choi super professional and super friendly! I had a rush print order they accommodated me with print and ship and didn't judge me or look at me sideways like I don't have my sh*t together. They literally DELIVERED. Love! read more

i love this UPS!!!! so much !!!!! employees are awesome and super helpful!!!! my go to UPS store for real!!!

Lots of available street parking. If you're in need of rolled finger prints this is your spot! Was the only place in the Palo Alto/Mountain View area that I could find that has this service available. Staff was nice and helpful. They really make sure the form is filled out completely. Also you're able to mail it out as this location too! Super convenient. The cost came out to be $29 for the fingerprints. And extra for mailing read more

The staff is friendly, but something went terribly wrong -- Do not use for overnight shipping! They failed! I dropped 3 small COVID specimen boxes at 10:22am PDT Tuesday, and overnight shipping was received at destination on Thursday, at 8:02am PDT, 46 hours later, for all 3. Go to the UPS Depot in Sunnyvale instead! read more

Just recently moved to Mountain View and used this location for a print job. Service was outstanding. Owners Michelle and Sharon went over and beyond to help us make adjustments to our order to make sure the end product was to our liking. Our cards came out great and the price was good. We are very happy to have found this business in our community. Will definitely do business here in the future. read more

My first time to ship the stuff to my friends. Good service, staff really helpful and really fast services

This place has only UPS, no DOWNS. UPS has always delivered on time and in full for all my demands. Usually shipping Amazon returns, including even large area rugs that didn't fit our space well, each of the UPS employees at this location has provided quick and excellent customer service. Parking is usually fairly easy to find out front as it's in a less-frequented section of Castro St. Super convenient. Two thumbs UPS. read more

The UPS Store - Printing Services Near Me - Mountain View, California

Been here close to a dozen times for all of the below - Getting items shipped out - Printing shipping labels - weighing and packing items. Never once have I faced any issues. The store's open through holidays as well and staff has always been super sweet and helpful read more

They charge $3 to print a shipping label for packages. Even if you email it to them. And then an additional fee for the page you print. What a rip off. I asked them why it was $3 to print and then also a per page charge and the woman helping just said that's what our boss set the price at. Thanks I'll find another location to over pay for shipping at. FWIW I've come here before and been helped buy a super friendly gentleman who was able to explain things and help out. This woman seemed to hate her life. read more

I've been a customer for shipping and notary services of which all were completed in timely and courteous manner. It's a great place if you work or line near Castro Street. Parking can be difficult if it's lunch time but doable. The folks there are great and helpful! read more

I came in to ship a package and the staff was very helpful and professional. This is the only place I'm going in the area for my shipping/business needs! read more

I had to ship out a sofa from Northern California to Southern California and Sharon was the best! She was so helpful and sorted everything out for me that the couch is picked up and shipped the next day. She was easy to talk to and I will definitely be coming back here! read more

I received such excellent service today from Nina. I could not find the right container for my hiking poles to take on the airplane. She made a custom box to fit my poles, secured it well and even printed labels with my name and phone number to put on all 4 sides of the box, all for a very reasonable price. Excellent service, keep up the good work Nina, thank you! read more

A somewhat small location, which wasn't very busy on a Friday afternoon. There were four employees in the store, and I was the only customer. Woot? The two employees I interacted with were helpful and friendly. I came in to drop off a package with a prepaid shipping label, and the process was a breeze and the lady even asked if I wanted a receipt. Good use of space here, with shipping materials, copiers and mailboxes for rent. The only downside is the limited parking, being busy Castro Street and all. There are some 1-hour parking spaces on Castro, but otherwise you might have to park it on the residential streets nearby. read more

It's unclear if it's part of an intentional business strategy or just incompetence on the part of the staff, but talk about preposterously high quotes for sending simple items of mail! Today I was looking to send a very simple piece of mail: a letter-sized padded envelope with fewer than 10 sheets of normal paper inside. Nothing fancy. Nothing heavy. Nothing unusually sized. Since these were just documents and with no real hurry for them to reach their destination (which was in the UK) I asked what options I'd have. Knowing that this store offers both UPS and USPS options, I was assuming I'd go for the least expensive USPS option. I'd estimated this on the USPS website at $5.10, plus I guessed there might be a small surcharge for sending it here rather than at the Post Office. Note quite... I was offered two options: 1. UPS Saver: $108 2. USPS Priority Mail: $103 ("...which can take up to three weeks"). I countered that I was sure I could send it via USPS from the Post Office for like five bucks, and this was simply met with a "Their rates may be different than ours, so you can check with them". So, I walked another five or ten minutes to the Post Office and mailed it international first class for $4.16... almost exactly $100 less than the cheapest option offered by this store. Even if I had taken the Priority Mail option at the Post Office, it would only have cost $35, one third of the cost at the UPS store. Crazy. I visited the store only because it's closer to my home than the Post Office, but in future I'll go straight to the source. read more

I have only had pretty good experiences with this UPS store. Every time I walked in, no matter how bed-headed/lacking coffee/frumpy and grumpy, I have always been greeted with a welcome, a smile, and good service. I didn't have a printer for a while and needed to print large amounts of papers for my class. I would stop by and print 100s of sheets of paper at a time on their computer. The system for printing was pretty fast and easy-to-use. The only con in my opinion was that sometimes the printer would be down and one of the staff members would come and bring it back to life. They also didn't act annoyed at all that someone was hogging the computer and making loud printer sounds for more than 1/2 hour at a time. I have used UPS for notarizing as well, and they were nice enough to let me email my document to their store computer and even printed them out for me for free one day when I realized I forgot a needed document to verify. The notarization process was fast and effective and the staff was kind. I have also shipped out multiple packages and all of them were delivered safely and on time. Some of them they didn't make me wait around for after paying and assured they would take care of it and they did. They give you a receipt for tracking with all of them which is convenient. I know this isn't everyone's experience and I've seen the staff being very cordial to customers with a poor experience. Anyways, this is my go-to UPS. read more

Covid-19 warning! This store lets any number of people pack into it without attempting to help the situation. I just went in with over 17 people packed inside a tiny room, absolutely not six feet apart. I had to direct people to stand outside the store in a line myself to ensure proper safety distance. Shouldn't an employee be doing that? read more

Been using this place off and on for years now. It's small enough that you might just pass it if you didnt notice. Great for dropping off pre printed label packages. Fairly efficient with no frills read more

Five stars for the great customer service. I came by to print a return label and the employees went above and beyond by helping me attach the label and tape up the box, even though I wasn't actually shipping from the store. The main downside was that the printing cost ran on the expensive side, but I'm giving five stars because of the excellent service. I would return for my future shipping needs. read more

Fantastic service from James! This location is really convenient, and the people who work here are very helpful!

Avoid this store at any cost, esp. shipping UPS! What is good with a UPS Store if they cannot even ship a UPS package right??? At least be honest quote the right date of expected delivery. They said Thursday delivery and the package sat at their store the whole day next day. As soon as the tracking info became available, it said 7:00 pm Friday delivery. We had to spend an hour getting the package back to the sender. This store did not even use proprietary UPS system to ship the package... read more

this is for ink-fingerprinting. very efficient. double-checked and re-did some. knew his stuff = knows that most want it in sealed envelope with tech's signature across the back. read more

5 stars for the mailing and notary service. Great and very quick and efficient! 1-1.5 stars for the ink fingerprinting service. I had 2 sets of fingerprint cards done just in case one wasn't good enough quality, and BOTH were rejected!! What a waste of $40. I had a feeling they might be rejected, since the woman who did them had to redo a few of the prints, but when I asked about the chance of rejection, she just brushed me off and said she "couldn't tell" whether they would be accepted or not, and there was no offer to come back if the prints were not acceptable. I went to the Santa Clara County Sheriff office for another set today, and they were SO much nicer than the woman who did mine at UPS. They also told me to keep my receipt in case these are rejected since I can get another set. read more