Cancel

    Open app

    Search

    The UPS Store

    3.5 (140 reviews)
    Open 8:30 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Store front - Glass doors of The UPS Store in Mountain View, CA, display business hours and promotional signs, with reflections of the street outside.
    Rhona G.

    It's that time of year of sending holiday cards and gifts. About mid Monday, lunch hour, this UPS wasn't too busy. Service was friendly and efficient. Customer service processed my package to be sent quickly. I was pleased to quickly ship a package. Looking forward to it arriving to its destination.

    Castro Street UPS Store - The image shows the inside of a UPS Store with service counters, printers, and signage, including a We 3D Print sign.
    Debra A.

    Great Service Friendly Efficient Fast As Health Care Professionals my Husband and I Travel to new Cities to Staff Hospitals . Change locations three times a Year. Travel Nurse Life The United Postal Service in Mountain View California is my Office away from Home . They Notarize my Human Resource paperwork ( 1-9 ) Fingerprint Me for Criminal Background Clearance . Print and scan documents for my Employment Orientation forms and Credentialing at new destinations. We even keep a Post Office Box to receive my Amazon packages . This Business is owned by Two Awesome Women and I always support Lady Entrepreneurs in Small Businesses. Thank You UPS Team Debra & Clifton Travel Gypsy and Travel Hubby

    See all

    5 months ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Had very good experiences here. Friendly, helpful and accommodating. Easy in and out, without long lines.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eric T.
    6
    82
    15

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Micaela P.
    228
    15
    10

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Irena W.
    0
    122
    55

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Super helpful and friendly staff! They went above and beyond helping me out with all my questions.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K S.
    0
    28
    0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    i love this UPS!!!! so much !!!!! employees are awesome and super helpful!!!! my go to UPS store for real!!!

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0
    Photo of F W.
    0
    18
    0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jo S.
    52
    223
    1107

    5 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    My first time to ship the stuff to my friends. Good service, staff really helpful and really fast services

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Parag S.
    198
    172
    858

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 10
    Thanks 0
    Love this 9
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of May Y.
    0
    77
    0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joe O.
    30
    7
    0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Anson W.
    1205
    1092
    1257

    12 years ago

    Helpful 14
    Thanks 0
    Love this 14
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kim N.
    3254
    10431
    131524

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Sal E.
    0
    23
    44

    5 years ago

    Fantastic service from James! This location is really convenient, and the people who work here are very helpful!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 4

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Sharon was so friendly, professional, and helpful at guiding me to figuring out what I needed to get the package shipped.

    Mentioned in 7 reviews

    Read more highlights

    PostalAnnex+ - Physical or virtual mailboxes we offer both!

    PostalAnnex+

    (230 reviews)

    I had an amazing experience at Postal Annex! I originally reached out through Yelp with a question…read moreabout their notarization services and was honestly surprised when they replied within 20 minutes. That level of responsiveness already told me they care about their customers. When I went into the store, I was a little unsure about the notarization & apostle process, but the employee took the time to thoroughly explain everything and walked me through the entire process step-by-step to make sure I submitted my documents correctly. They were patient, professional, and made something that felt confusing incredibly simple. Even better, after submitting the documents, I had everything processed and back to me within 48 hours. The whole experience was smooth, efficient, and stress-free. Excellent customer service, fast turnaround, and very knowledgeable staff. I highly recommend Postal Annex to anyone who needs notarization or shipping services. I'll definitely be coming back!

    Had such a pleasant experience here! The owner was beyond friendly, answering all of my questions…read moreand chatting with every single customer. Super easy to ship packages at a variety of rates and add-ons. There were also plentiful cute cards available for purchase. The highlight was most definitely the customer service - beyond just the owner, every single employee I interacted with was so kind and helpful and genuinely seemed to enjoy interacting with customers. I'll definitely be returning here for my shipping needs!

    PostalAnnex+

    PostalAnnex+

    (87 reviews)

    Could just be that I have bad luck but it seems like every time I come to this place, the answer is…read moreno. Can't notarize today. Can't ship today. Can't take passport pictures today. And even when they can do what I want they're not always the most pleasant about it so in the future, I will not be coming back. When the CVS next-door has better service than you do, it's time to really think about things

    Very rude customer service and false advertising. We went here cause we needed passport pictures…read more It said online and at the front of the store we can do it here. We went inside and asked and lady said "we don't do that here" and to go to CVS. I asked why don't you do it here and she said very loudly and rude "CAMERA NOT WORKING". That's when I told her she should remove the sign in front. My recommendation is to not go here ever. Lady was rude. This is a lawsuit waiting to happen. Reply: It's clear that the owner is not reading what I posted, and clearly wasn't there. Because I never asked for an application for a new passport, I went in respectfully and asked for passport pictures, and I got a negative response immediately. She respectfully could have told me that the camera wasn't working at the moment instead of yelling it to me. The owner Trinity is not holding herself accountable. Instead she is lying and put a twist to my story. I hope this business does better soon, because given the reviews that I am seeing, everyone has had a negative experience here.

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (225 reviews)

    I got here not really considering the fact that tax time is fast approaching and that the new…read morecramped location would be bursting with people that required a lot of assistance because they came unprepared. There was some customer in front of me claiming she was late for a job interview and needed to print something, yet she was dressed in jeans and grubby tennis shoes. I so wanted to ask where she had applied. I've been a FedEx/Kinkos customer for years, so most of the staff is the same in their new MV location near Cost Plus (across ECR from the old one). I've also been to other locations. Usually when you have a small, quick job, and there's a big backup, they'll help you at the counter for no extra fee (i.e., customer service). However, that was not the message communicated to me by the female that initially greeted me, so I decided to wait for the customer with the supposed interview to figure out how to use the machine and leave so I could use it myself. I was also in here the other day when NOBODY else was there - not customers or other staff - except for a single employee and me. I don't expect an overly fake greeting, but whatever I did get was very unfriendly. And I didn't even require any help from her. Today I finally got to a machine and was able to go through some printing and copying on my own. However, one (SINGLE-page) document would not allow me to print it. After about 5 tries, I waited until a male employee (Kit-Shing) finished helping another customer. Since it was next to my machine, I noticed how patient and genuinely helpful he was (I've seen this before from him at the other location). He even gave the customer tips on dealing some of the instructions if they happened to speak another language (as he himself possibly does). It was absolutely respectful, and again, of real use. He told me he would help me to print out my document at the counter since the file itself was giving me issues. It took him very little time, and it worked for him on the first try. I was so grateful to him for making quick work of what should have been a simple process for me. He obviously understands the TRUE meaning of customer service. Him stepping in left me with a positive impression and made me feel comfortable that things will go smoothly next time I need their services. Please pay attention to his quiet wisdom! Sorry for rambling, but his attitude stood out even more because it's been a terrible week for customer service everywhere I've gone. So many people (often young, but not always) can barely be bothered to perform the most basic tasks they're paid to do. It's honestly appalling. I don't understand why they aren't more thankful to have a job in the first place in this economy and with the takeover of AI. I have only been asking them to help with simple tasks that are their only job duties. I have not been rude or difficult, yet I've been met with 'tude. Anyway, Kit-Shing is simply awesome. Thanks again!

    Huge thank you and shout-out to the team at FedEx Office. The employees here are consistently…read moreoutstanding and genuinely make every visit a great experience. I especially want to recognize Rex and Richard. I've known Rex for years, and he is always smiling, positive, and welcoming. You can truly tell he loves what he does, and that energy carries over to customers. He's a great guy and a pleasure to work with every single time. Richard is one of the newer employees I've interacted with, and his customer service is excellent as well. He's younger, but incredibly knowledgeable, resourceful, and professional. He has always taken the time to help my husband and me with whatever service we needed, and he does it with patience and confidence. I also want management to know how grateful I am for hiring such quality employees. It really makes a difference, and the Mountain View location stands out because of it. Thank you, Rex and Richard, for consistently going above and beyond you're both very much appreciated!

    The UPS Store - copyshops - Updated May 2026

    Loading...
    Loading...
    Loading...