Outstanding service thanks to Patricia! I've been coming to this UPS Store for a while, and Patricia consistently makes every visit smooth, fast, and stress-free. Whether it's returns, shipping, or paperwork, she is always friendly, professional, and incredibly efficient. You can tell she genuinely cares about helping customers and making sure everything is done correctly the first time. On my most recent visit, Patricia handled my transaction quickly while still taking the time to explain everything clearly and answer questions with patience and a smile. Even when the store is busy, she stays calm, organized, and welcoming -- which makes a huge difference. This location is lucky to have her. If customer service mattered everywhere as much as it does here, errands like shipping would actually be enjoyable. Highly recommend this UPS Store, and especially Patricia, if you want reliable service and a great experience every time. read more

I requested a quote to have my wedding invitations printed here. Patricia was very patient and responded to every question I had with grace and empathy. The pricing was very competitive and I'll likely be ordering them soon! read more

Located inside Nob Hill. There was a sign that said be back at 5:25pm. Waited a few mins and right on time, employee opened the gate at 5:25pm Did Amazon return. Very friendly, very clean. read more

Alexandria helped me so much managing numerous returns. She was courteous, quick to resolve, and provided great service.

Patricia at the service counter is friendly, efficient and professional. I'm always happy when I see her behind the counter as she's always helpful and handles my business with a smile! read more

Patricia was very helpful! She did a wonderful job helping with my Amazon return. I had the wrong paperwork and she walked me the process to correct. read more

Paula is always so positive and helpful every time I've been in this location. Makes for a very pleasant UPS experience!

After a stressful move, it was so nice to meet Patricia at the counter. She scanned our Spectrum device, gave us a receipt, and we were on our way. The UPS store is inside the Nob Hill grocery store at this location. Easy peasy! read more

I'm rating it 5+ due to the best customer service I continue to get from Patricia, the main person who works there. I met her after starting to come to this UPS for printing and shipping and returning items services. Patricia is incredibly helpful, kind and takes her care with every customer including me and the other customers I've seen her assist. I didn't know her outside of UPS so all my feedback is as a customer and I can attest to her attention to details and also trying to trouble shoot problems with customers being so kind and friendly. This is what customer service at UPS should be. I hope Patricia is compensated financially too she deserves the best promotion and salary increase. Thank you Patricia for all your help the past years at UPS. You have made my experience so pleasant every time I come. You have such a kind heart read more

I've had a PO Box here for almost two years now. The service is always awesome. Patricia has always gone above and beyond to make sure I'm taken care of. Thank you for always making me feel like a valued customer. You guys rock and thank you again to Patricia :) read more

Pilar helped me get some odd shaped items shipped to my son for the best price!! Thank you Pilar! read more

Patricia was very helpful and informative for us to help over notary work. It was quick. Thank you!

We did the notary service here. Price is good and the whole process is smooth. You can book a reservation online or choose to walk in. Patricia helped us and she is friendly and also helped finish the process with 40+ page doc within 20min. read more

Patricia was doing the best she could with a long line of customers that needed notary services along with another complicated customer situation. This is the busiest UPS I've ever visited. Management, you need 2 employees working here. read more

Wow, amazing customer service! My Zappos returns had two boxes but Zappos only sent one label/tracking ID. The gentleman at the counter (I didn't catch his name) explained what I needed to do. I was able to call Zappos's right there. Zappos emailed me two new QR code and he was able to scan it and print two separate labels with different ID numbers. He was so nice and saved me so much time and effort. If I could give six stars I would. My husband has had similar experiences at this location. read more

Service is 5 stars . I have had service by Patricia many time. Always has been kind and efficient . She is above and beyond !

Darwin is exceptionally helpful, courteous! Contrary to the other UPS store on Castro, Darwin saved me from giving up on UPS store all together! What breathe of fresh air!!! read more

Patricia is a warm and thoughtful employee who provided me with a great shipping plan! I had an incredibly satisfying service experience. Her friendly and radiant smile is truly unforgettable! read more

Patricia was patient and very helpful with my Amazon return. It's a small location but it's inside Nobhill so you get to shop at the same time. read more

Efficient and helpful, especially Patricia. The hours are convenient and being in a supermarket means I can do two things at once! I love having this UPS store here. read more

Most convenient and pleasant place to do any UPS services especially Amazon returns and more! Located inside Nob Hill grocery store - such a pleasure to visit here - no line ever and things move so smoothly and efficiently! Patricia is amazing and has helped me so many times! Always friendly, patient and super efficient! Besides getting things done so fast and well, she is also so nice to interact with. She always goes the extra mile to help - and today updated me that I can get prepaid postage there for USPS envelopes and also flat rate envelopes! I love going to this location and it really is the best option ever! read more

Patricia is always there to help me with Amazon returns, UPS and notary services. She's professional, attentive and kind. Thanks so much for your time! read more

Patricia was amazing! Very helpful and knowledgeable with my packages and returns. Made the process quick and easy

Staff and efficient and professional. Alex helped me and she was so kind and attentive!

Glenda is super duper nice. Her customer service is spot on. While I was reading terminal and agreeing to the terms. She tried to help next customer till I was ready. She gave me all my shipping options and I chose to do first Class Postal. Yes it was a little more expensive than if going to the regular post office but I only did it for convenience and it was worth my money to stay where I was at and to go all the way to the post office and still waiting in line and then do the process going through post office. My time is more valuable than the cost of the box to ship. Glenda was very helpful and informative. read more

The UPS Store - This is my receipt.... - Shipping Centers Near Me - Mountain View, California

We needed to rent a mailbox for a short period of time. Both the man I spoke to in the phone the day before we came in and Alex, who rented us the box, were friendly, knowledgeable, and helpful. read more

Went here at Monday, 11/11/24 The way she would talk to you was so passive aggressive and she made you feel dumb. Just came to drop off a package. This is so unprofessional and I would never spend my money here. read more

Went there at 2 pm on Veterans Day and it was HORRIBLE service. She was so rude. I saw a guy come to the store to print and she straight up said no. You can't. And got upset when he asked simple questions. She was rude to me aswell and others in line were having issues. Over all I would NEVER go to this UPS. No money is worth this. read more

I've used notary services for my multiple businesses at many locations and have never encountered an experience like today. The one employee that helped me was incredibly rude. My husband's second language is English, and we were hoping to get something notarized. The employee took all our information including IDs and had us sign a waiver. She proceeded to ask my husband what the document was about. My husband did not understand, and I simply rephrased her exact question to my husband so he would understand. She outright said "I can't help you. You have to find a place where they speak his language" this is not only professional but discriminatory. Instead of being helpful, she made this process unnecessarily difficult! We went to the UPS store in downtown and we had everything signed on the spot and no they did not speak my husband language! I will never use their services again and strongly recommend others take their business elsewhere. read more

Love that there is a UPS store in the Nob Hill. So convenient for Amazon and other returns. Found out they also do notary services which is great as well. Currently those services are done by appointment only. Also love the customer service I have gotten from Glenda and the other associates there. I was surprised that Glenda remembered my name only after the second time I came by. Now she sees me and has my packages ready if I have any to pick up. That's great service! She is also really nice, friendly, and helpful. Thanks Glenda! read more

Nolan's service was professional, thorough, and he had a lot of attention to detail. I had something notarized here and was impressed by his dedication. This is what service as a craft looks like. read more

Got there just as the shutter was being pulled down. I just had an Amazon return and appreciated that I was helped read more

Kevin is the best, fast and efficient. He backstops any customer errors and figures out ways to solve the problem rather than Meh. Love that there is a reliable UPS store in Nob Hill. My favorite locally so far. read more

I was really surprised to find this awesome UPS store in Nob Hill. Amit expertly took care of my rather large Amazon returns. I was so happy and relieved to have this convenience. It's like pushing the easy button! read more

Glenda was so helpful, efficient and kind. She helped me with both returns and a package pickup during this busy holiday season. Will definitely be coming back for all of my UPS needs! Thank you Glenda! read more

This UPS store is located in Nob Hill market. Self-service shipping seems to be this store's preferred way to return Amazon items. Fine. But as a first time user I found the clerk wasn't very helpful. read more

I was in a hurry I had to drop some things off at the airport back to Amazon. I didn't have a printer. Glenda was super calm and helpful and helped me get my boxes out but plenty of time to spare. Easy Peezy read more

This was my first time doing an Amazon return at UPS and Glenda was wonderful at walking me through the process. Even when I couldn't find my QR code in my email, she was patient and didn't rush me, kindly taking the person behind me so she could be efficient. Customer service like this deserves To be recognized. Glenda is a true asset to UPS and will be recommending this location because of her! read more