Binita was super helpful and I was able to send my passport off without issues for replacement. Highly recommend!

I can't say enough about how great this business is. I have worked with Binita for years and she has amazing communication skills and follow up. I really appreciate how quick she is to answer emails and that she is always kind and professional. I would highly recommend using this place for all your post box and mailing needs. read more

Susanna was very polite and helpful. I overheard other employees providing clear explanation of the customers inquires. I'll choose this location for future business. read more

Went for passport photo and had already filled out form online. Quick easy to get photo, double checked my application, helped with mailing. Done in 5 minutes as opposed to waiting at post office. Very friendly staff and price was great. read more

Needed to get a couple passport pictures taken and after going to a retail chain and another mail outlet , who clearly had signs they did them , both said not today. So happen upon PostalAnnex and was very HAPPY they were offering the service. Went in and with one person before me in line , and one staff member I was in and out in maybe 5-7 minutes tops. Very friendly staff , and overall the experience was much appreciated. The only reason I did not give 5 stars is this location also handle private mail boxes , only a small quantity and I noticed that either incoming or outgoing mail dropped off was unsecured. Some right by the door , in these days to much risk. If I was use this location for mailing would ask they secure the dropped of package. However the availability , speed and great service made this a solid 4 star experience read more

PostalAnnex - Counter area - Shipping Centers Near Me - Los Altos, California

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Super fast and easy. Came for a passport photo when the post office told us their machine was broken and we needed to bring one back in less than an hour. We were in and out in less than 5 minutes! Made it back to the post office with 30 minutes to spare! read more

If you are shipping something via DHL, register first online and prepay. Then, come here to ship it. It's a tad cheaper and very efficient.

So happy with the service and communication I had with Ravi & Binita! I needed to have an Owner Affidavit signed and notarized by my Mother who lives in CA, I live in NV. Everything was seamless! They were absolutely lovely with my 85 year old Mom. Couldn't be happier! Definitely recommend! If you need Notary Service this is where you should go! read more

Just the most friendly, responsive and helpful place. Always available with a big smile and go out of their way to help. They also make it a point to remember their customers. Love going there! read more

The employee Christian gets a 5-Star rating, because he is VERY nice, patient, and understanding! The 4-star rating is for the business. read more

The family that operates this location is friendly and helpful, regardless of whether someone is a regular customer or just dropping off an Amazon return. They help with all my notarization needs and package mailing. I know when I need something, this Postal Annex location knows how to get it done, and they're quite efficient--I'm generally in and out pretty quickly. Definitely recommended!, read more

Nice people. Honest people. They asked me to come look at the prices on their computer so I could see that it was super high, and he couldn't do anything about it. He offers some suggestions as to how we could reduce the cost and sent us on our way. We returned later, and they were helpful again, and gave a small discount, (because the cost was so high, and we were shipping quite a few things) which was very nice. It wasn't a huge amount, but the kindness and gesture was greatly appreciated. They came recommended by a friend, and I can totally understand why. read more

Took passport photo. Very proficiently completed in a few minutes. Then an hour later, after completing the application form papers, went back to mail the package . All taken care of in about 5 minutes, - even asking me questions to ensure that I have all the necessary papers, photograph and the properly addressed payment check to US Dept. of State - before accepting my package for mailing. Good, friendly and professional services! read more

When the store is actually open, five stars. Service is fast, courteous, and dependable. But I am knocking a star because the place is often not open during published business hours, particularly on Saturday. You may go there on Saturday at 3 PM and it is closed, despite the door saying it is meant to be open until 4 PM. I am not talking about holiday weekends when they declare they will be closed, but regular Saturdays that are officially within their business hours. Some weekdays are also closed 15 minutes before their scheduled closing time. Always call beforehand if you are going there, so you know if they will be there when you are there. If you call beforehand, you will avoid any wasted trips. read more

I have been using this postal Annex store for over 8 years. I have nothing but good words to say about the current owner. They are always so eager to help. They are not only working hard but with a wonderful attitude and manner. I am very grateful that they are there when I need mail service. Nicest and kindest store owner I have encountered. Thank you for your superb service! read more

I come here for all my mailing and notary needs. The owner is so nice and responsive. This place takes packages for UPS, USPS, and FedEx which makes it extremely convenient. I've done maybe over 20 notaries and he is very efficient but also detailed. I much prefer coming here than any other stores like UPS or FedEx. read more

I have a PO Box here for almost a year. Staff is always friendly and courteous. They send out holiday closures and hours every time ahead of time. I also drop off prepaid Amazon returns here as I can leave them in their carts without standing in line. Excellent service. Highly recommend. read more

I come here to send stuff as well as print stuff. Fast, friendly service. Very professional. Easy parking.

Binita has gone over and beyond to assure she has provided me with exceptional service for my business. Moreover, I probably have more requests than most and each time my requests are met with a positive and professional attitude. Location. Location. Location. When receiving a correspondence, a person's attention is instantly drawn to the name of the sender and where the correspondence originated from. With your new Los Altos business account (or personal account, if you want to keep your home residence private), you will stand out. Imagine, your account with Postal Annex in Los Altos, will be from one of the most prestigious zip codes in Silicon Valley. If you are looking to showcase your business in a professional manner, look no further. Remember, these days, you DO need the icing on the cake. read more

This is our go-to place for notary and stuff like that! Always kind and courteous, great service. Sometimes there's a line but not unrealistic. read more

We come here for all our mailing, postage & mailing/packing supply needs. Ravi & Binita provide top notch customer service & care & always so helpful & reliable! We don't go to the post office anymore. No need as this place does it all for you! Thank you so much Ravi & Binita for always providing 5-star customer service! read more

Excellent customer service, Family owned and operated. Go the extra mile to help you with anything and everything. Helps you suggest the best shipping rate, easy place to get photos for passport, etc.. and or fingerprinting services. Highly recommend read more

I like this place, excellent service, I was going to go to UPS but decided to try this place and I'm glad I did. You should go here and give a little guy some business so they can stay in business during these crazy times. read more

My wife and I went in this afternoon to get our passport photos taken. When I called earlier during the day, the lady over the phone suggested that we come in after 4:30pm as they wouldn't be very busy. Great advice! We walked in, and were greeted with a smile by Ravi who gets top marks for exceptional customer service. Ravi was kind enough to provide me with 2 photo options, as I wasn't fully satisfied with the first one. We were in and out in less than 10 mins -- small job but done very well. They provide a variety of other postal and mail services and given that they are a local, small business, it would be great if more of the neighborhood supports them. read more

Very helpful and accommodating. My mom needed a notary and has a walker. The owner was very efficient and had a space for her the counter and even offered her a seat at a desk. While there we got copies and even purchased some of their cute greeting cards. Definitely recommend! read more

Postal Annex has been my replacement for the postal office, because it offers even more services and the customer service is really great. Every time I come in, whether its for fax, notary, fedex shipping, etc, Cely is always willing to help and understand my concern when it comes to really important things that I have to take care of; whether its giving me several different options for shipping (with the best prices), or even giving me self-stick envelopes when i told her that i don't like to like my envelopes. Even though I don't come in often, Cely remembers me every time and seems like we just keep the conversation going from last time. It's not a big deal that she remembers most of her customers, but at the same time its the customer service here that really sets this place apart. Also probably the best thing here, is that it is extremely quick because there is usually no line and everything is very fast and efficient here! read more

Pretty much always had a good experience here. The woman who owns it is almost always there. She is very professional and very helpful nice. I have run into this one other employee. It was earlier in the morning and he seemed like he was still in bed. Was ringing up my shipments or something and messed it up. I had two little girls with me so I prefer to be in and out of course. But that was the one and only time I've run across him. I really like this store because it's so close to home, I can do everything here, and it's never crowded like the post office. I have used notary service for my daughters birth certificate, ups drop off, fed ex probably, picked up passport applications (you can take the photos here but not turn it in) . The other great thing is that packing material (foam peanuts) are free with shipping. She has helped me pack something securely, fill it with peanuts, and tape it. The post office charges for bubble packing and tape. I highly recommend it. read more

The new management has changed the look of the store. I was helped immediately as I got in and the lady helped me pack my shipment really well. I would definitely use their services again. read more

Came for a UPS pickup. This place informs me today they don't want to serve as a AssistPoint for UPS. Has my packages returned to UPS. Came the day before and there was no mention of this, except to come tomorrow which I did. All together wasted several hours of my time chasing a package. Unapologetic staff, as though I was part of their problem. Unprofessional service. Ridiculous. read more

I have come here in the past couple months for just about everything. Including: -Fax -Notary -FedEx Shipping (overnight) -Buying envelopes The two people who work here, Cely and her daughter, are absolutely wonderful with their customer service and really make these (at times) stressful tasks very easy, and they lay down all the different pricing options (especially for shipping) that are available to make sure that you get the best price. This place is also great because the post-office is usually really crowded and takes long, but this place is extremely fast, even if you have to wait in line which is what i'm looking for in a store like this. It's also cool how Cely also remembers all of her customers, which is part of the reason you can tell she really wants to make each transaction stress-free, and make this a good part of your day. read more

Decide to come here instead of post office. No lines . Sent a package on Monday and it arrived at its destination Tuesday afternoon. Noticed they have a notary service for 10 bucks . Wish their hours were longer. I think they open at 10 am and close at 6. read more

I have experienced terrific customer service with a friendly attitude from Postal Annex for many years. I have a mail box there and use other services as well. The staff are always helpful. The convenience of the store is great with ample parking and no long lines. Thanks to the owners and workers for a wonderful business. read more

great service. came here to get a passport photo for an infant. the person told to bring child in car seat with white towels. She was very good and quick. Later, I needed more copies of the same photo. The person helped me over phone. read more

I've been here about 2 or 3 times to get things notarized, sent, or printed. The lady has always been incredibly rude to me. One time I had a job interview, printer wasn't working so I came here early before the interview. The lady gave me the wrong email address, said I have to somewhere else for wifi to email again, said I need to wait 10 mins for email to arrive (wtf doesn't take that long), then when all she needed to do was press "print", she answers a phone call for another 10 mins! I politely told her I had a job interview and she's like " I know All I had to do is press print" then another person came in and she started answering her questions and helping her! I almost wanted to ask just to press "print" myself! It takes a little time to print and she tells me the cost and I give her the money. However, by now she's helping the lady and totally ignoring me even though I'm trying to give her money! I can't believe to print 3 pages took almost half an hour and I had a job interview! I was sooo annoyed when I left. This was the worst but every other times (which was before this incident) she's always rude to me, and it's not like she knows me because I've only been in there 1,2 other times. read more

I have been coming to this place for many years now. Sally is always doing things above and beyond the call of duty. She once did a notary public form for me after her office hour. Yesterday I had to mail quite a few boxes of books away. She found all the right boxes, taught me not to put too many books in one box, found all the stuffing material for me for free, and stayed open after her working hour to help me and finish the whole job. I am really glad that I can go to her whenever I have items of special sizes and values to mail and whenever I have notary public needs because I know she would take care of me as she does of her own family! read more

Hats off to the team at this local Postal Annex for going the extra mile again. I've visited this store a few times over the years and always found their staff to be helpful. This time I had a US Postal Service 2 day package and they agreed to take it over to drop off at the end of their day. Impressed and wanting to share this recommendation with Yelp. read more

They don't even deserve one star!!! DO NOT GO TO THIS LOCATION if you have important FedEx to send out!!!! I dropped off a FedEx envelope on Saturday 1pm, since their pick up on Saturday is 3pm. By Wednesday the envelope was still not delivered. I called this location and asked why, the guy has the guts to tell me he still have my FedEx envelope on his hand - 4 DAYS!!!. ARE YOU KIDDING ME??? What is the point of paying the overnight delivery charge??? I asked why, and he couldn't give me an answer.... This is an unreliable location, I will never go there again!!!! read more

We used Postal Annex for our passport renewal photos and they far exceeded our expectations. Great services and wonderful attention to detail! The place to go to renew your passport or ship products!!! My new go-to place! read more

They are the best! I've tried the USPS and other private mail box services and this location, especially Sally's care and service is the best! I've been a customer for over 5 years and they have always provided me with the best service. read more

Great place to go. Owner usually there and so helpful and friendly. One stop shopping with notary, boxes, cards etc. Always feel she is on my side when suggesting how to ship something. read more