They used to have a separate counter for Amazon returns. Now it's combined with checkout causing a long line on Sunday afternoon. But.., it moved super quickly. So happy with it. read more

Staples - Looong line for Amazon returns - Printing Services Near Me - Cupertino, California

We love this store and are sad to have learned they will be closing. We will really miss this location as it was really convenient for us, had great parking, and had a wonderful staff and management team. I hope they all have the opportunity to work at another location. They are basically clearing everything out and have no inventory (and no gift cards). You will need to visit another location. read more

Staples in Cupertino on Stevens Creek blvd will be closing on Jan 30 2026. I shall miss it. I bought a few laptops from that store. It was also convenient for returning Amazon items. read more

Staples - this store is closing on 01/30/2026 - Printing Services Near Me - Cupertino, California

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Print shop lady. I've done some print orders by different print shops. The lady who is managing all the prints in the mornings here- is doing an awesome service and making sure prints get done nicely, and on time. Busy production going on here. She has numerous prints to be done, but still gives a welcoming customer care (even when she has many customers there.. ) She gets things done. Thank you!! read more

We brought our baby here to get her passport photo taken because the post office's camera was broken. No appointment needed! Wooo! Karen took the photo and she was super patient even though our baby was crying. She was frustrated that the post office keeps sending passport applicants to them and said that they have been stating their camera is broken for at least a year. Karen took several photos and printed them to make sure it was good and we did this twice because she said the first photo didn't work. Thankful they don't need appointments! read more

Since the Whole Foods in Cupertino is temporarily closed, the staples in Cupertino is the closest Amazon drop off. However, they refuse to take Amazon returns at random times. Today one hour before closing they refused to take Amazon returns and have failed to post this policy anywhere so let this serve as a warning for anyone wanting to use staples as a return drop off, you better get there early. Intended to buy some items, but due to this stupid policy, decided to go elsewhere. read more

I would give them zero stars if I had the choice . They don't take Amazon returns after 6.00 pm and no where does it say the hrs for Amazon returns . The customer service person was helping other customers do their Amazon returns and he declined me . I think they should put their act together if they want to be in business . Zero customer service . The guy behind the counter was very rude . Take your Amazon returns some where else . Really pissed by their customer service person. read more

Very unhelpful store manager, who seems disinterested in helping customers. He has put a paper printed sign saying store closes at 7pm but yelp record hasn't been updated from 8pm. He has a rule of not processing amazon returns in the last hr and wouldn't make any exceptions. If you had a deadline, pretty much the returns are toast because of lazy staff. They should be updating Yelp and Amazon both as well as the printed sign to communicate that last hr of the store operations are closed for Amazon returns. No wonder it continues to decline as a brand. read more

I can't believe the customer service at Staples on Steven's Creek.. I went to return something and the Manager on shift would not return my package and wanted to send me to Campbell which is 20 mins there and 20 mins back. This was horrible customer service.. I would go above and beyond if someone asked me to return something. You had no one in the store and it takes a min to scan. read more

This is a shout out to KYLE at the Staples Print services at the STAPLES in Cupertino on Stevens Creek Blvd.- store #1478- I've been there a few times where it's been extremely busy, but I've noticed KYLE was extremely kind and patient to everyone including myself even under what could look like stressful situations. Having had worked for a print retailer before myself, I know how stressful it can be dealing with people who need things quickly and deadlines with machines that sometimes do and don't cooperate-- Each instance I've been there, KYLE has been very pleasant and patient with top notch quality on my projects. Please give this man a raise! He deserves it!! :) read more

Used their printing/scanning service and worked with Kyle. He provided excellent service; knowledgeable, nice, funny & professional. Highly recommend working with him. read more

Super understaffed. Poor folks don't have the manpower to run the store let alone the Whole Foods shutdown spillover. I hope the INCREASE THIER WAGES so the can properly hire people. read more

Wanted to make the most of a wonderful deal in copy and print! And they didn't disappoint...... they went over and above to make sure that I was happy with my request, and all with a smile. Nothing beats the price on the value of what I got. I'm one happy customer Thanks again to the whole copy and print department, special mention to Steve and shweta! read more

I stopped in at the Staples Cupertino store to pick up a couple office supplies. I was provided great customer service by Kris, Karen and Rachael. if you can't locate what you are looking for, just ask. The helpful staff will jump in to help you find the product or products you are after. Thanks and keep up the good work. read more

Came in today to grab some paper for work and was greeted by two nice people at the door. One of whom helped me locate what I needed and walked me to the cashier to checkout. Atashi was one of the nicest people I have ever met! She was sincere and genuine. She really made me feel comfortable and cared for in these crazy days. She alone made me want to open a business account here. Thanks Atashi for the wonderful customer service and god bless you and your family! Stay safe!!! read more

We got there after 8pm on a weekday the store was already closed. 9:00 p.m. closing time is not accurate. Hope this info saves someone else a trip. read more

I love this staples. Customer service is fantastic. Karen, the manager is so personable, kind, and thoughtful. She always remembers if I wanted something that was out of stock but has come back in stock. She is such a pleasure to talk to. She manages long lines efficiently esp helping older customers who might be in a long line but don't need to make specific purchases from behind the counter items and just want to go about their day. Cashiers are advocates for helping make sure you are taking advantage of all their sales and app related discounts by reminding you to check or noticing you have an item eligible. I would recommend this staples. I really get a good community experience every time I come. read more

I understand that the sales associates are being leaned on to push the protection plans. I understand that their managers and corporate masters are breathing down their neck. I get it. But I shouldn't have to give THREE firm, unequivocal "no thank you, I'm not interested" before the matter is closed. Please, for the love of god, learn to respect a "no". read more

I was there couple times to print out plans and this guy Richard helped me to go through the process since I had to down load things from other website, Super happy with the dude and the store also looks clean! read more

Took 3+ hours just to print 4 posters. Slowest employees ever. I don't recommend this place to print anything

A large store with a lot of essentials! The cashier was very friendly. Staples online and in-store are actually separate transactions. Staples online has several promotions on top of the in-store promotions. Despite there being a large sign in the store saying "Backed by our 110% price match guarantee in store", the in-store purchases will not honor the online promotions prices. In the words of the sales associate that helped us (we waited for him because the cashier asked us to): "I'm on my lunch break right now but the best way to deal with this is to order online and come pick up an hour later." Apparently the online price match doesn't apply in store despite there being a huge sign that says it does? I don't get it. Anyway, long story short, we ended up ordering online because Staples was offering free next-day delivery on the item. Whew, Complicated stuff. read more

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I have a six sense when it comes to judgement based on my skin color. 2 cashiers - only the Caucasian was available when I was waiting in line. Caught her eyeballing me as I was trying to figure out which pens ones to buy. I had a small purse in my basket. I truly believe she thought I was trying to steal something. Walked up & I could tell right away I should of have gone to the African American cashier. Asked if she could price check 2 sets of pens - looked annoyed. No kind of customer service. She even said - when the 2nd cashier opened up - oh you can go to her if you want. Ummmm.. lady I had already put my basket down on your counter. No kind of hello - I can help you here. Isn't that the Staples way? Didn't even say have a good day at the end of my purchase. As I was walking out the African American cashier said "have a good day to me". I wasn't even helped by her - but she obviously knows OUTSTANDING customer service. Or just human kindness. I mean really? In this day & age? After what the world has seen? I post this to "let go & let God". God bless you "Karen".... Perhaps you are not aware of your "Karen" vibe. This is to let you & Staples in Cupertino know - be better. My patronage helps keep you in business. Just saying . 1 star only for the African American cashier that did her job. read more

Shout out to Chris who is working the photos and the returns sections. There were so many customers in line, which would overwhelm anyone, but not Chris. While I was waiting to be helped, I watched Chris perform excellent customer service in a quick manner. Chris acknowledged me that I would be helped shortly. When it was my turn to be helped, Chris explained my returns in detail and was very kind. Chris, you deserves a raise for all the hard work and excellence you do! Thank you for your help today! read more

I have found the Staples store on Stevens Creek in Cupertino to be a good place to shop for office supplies. Recently I saw their advertisement for a sale item; went to the store and asked an employee to find it, which she promptly did. Then I asked for a sale of computer/printer paper, and she took me direly there so I bought a ream of 500 sheets for $7.49. The the other item was two USB thumb drives with 32 GB for $12.99, which was a little bit less for some online items and a little bit more for others. In previous times, the employees have always been helpful. Each time I have been to the Staples store, the cashier is always there. I value a business that retains its employees, which is increasingly rare these days. I urge consumers to give serious consideration to shopping at brick and mortal stores, otherwise someday they may all be gone thanks to the powerful online shopping options. Recently I checked for an item at Amazon and found their price was several dollars above that of Walmart. There is plenty of free street-level parking in front of the Staples store. read more

Recently bought a chair at the Cupertino Staples and have been to the Campbell store as well and found their employees helpful and attentive. The experience was great. read more

I would give it 1 star but because my posters came out awesome, I'll give it 2. The gentleman in the printing was super kind. He was a younger kid and very customer service oriented. However, another man standing at the counter was extremely rude. I was carrying (7) 3 ft posters and 2 rolled up banners and the associate saw me struggle and instead of telling me it was an emergency exit , he pointed me to the other exit and looked at me blank. First, this was very rude , he could have redirected me politely WITH HIS WORDS and maybe could have offered help to bring the posters to my car. Instead of pointing to the door on the other side. I was so appalled at the customer service from him. I've spent $400 at this store for my business posters and I get this kind of treatment? Hell no. I won't be back for any service here. You lost a loyal customer. read more

Nice employees and a great sized parking lot. They also have UPS drop off and have signs for Amazon returns too!

After a huge letdown failing to find a decent and reasonably-priced office chair at Office Depot, I decided to try my luck at Staples. After all, Staples has served me well in the past. Unlike the OD store in Sunnyvale, this Staples store actually looked like a store and not a warehouse. The bright lighting, bright colors, and most importantly -- reasonable prices -- were a breath of fresh air. The selection of chairs up front (http://www.yelp.com/biz_photos/staples-cupertino?select=ofvhBc1veoFaINI8M4SR9Q#ofvhBc1veoFaINI8M4SR9Q) was small but likeable, but to my delight I found another section of chairs in the back (http://www.yelp.com/biz_photos/staples-cupertino?select=ofvhBc1veoFaINI8M4SR9Q#j84MzGK_zabHR1hZjQIIuw)! That's like opening a box of Cracker Jack and finding not one, but TWO prizes inside! Also unlike at OD, the chairs here were good looking and reasonably priced. I found many under $100 and only one above $300. I narrowed it down to a $170 chair and a $60 chair, both good quality, and in the end the $60 chair won because it was also the more comfortable of the two. Score! Here you'll also find plenty of electronics including the latest tablet devices, cool wall art (http://www.yelp.com/biz_photos/staples-cupertino?select=ofvhBc1veoFaINI8M4SR9Q#yWiKFhTjcxxb_IGCcQMH4A), and sweet deals on paper (http://www.yelp.com/biz_photos/staples-cupertino?select=ofvhBc1veoFaINI8M4SR9Q#dTAD221jH0z8taBDLawKWQ). Something for everybody! The cashier was also nice and helpful. No attitude. OD, take notes! read more

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Abysmal customer service. Ordered AirPods Pro online at the advertised 20% discount. What I got was a receipt for the item at full price. I cancelled the order, so that I dnd't get charged. Next I did a chat and that person said that they've been having problem with their system. She reordered the item for me at the promised price. When I didn't get a confirmation on the new order I did another chat. That person said, said basically, too bad we don't have anymore of this product. I did get a call from a supervisor and that person said that they really couldn't do anything for me. The implication was that it was my fault for cancelling the order even though the order was at the full price. The supervisor did offer a much smaller discount on a different product. Really poor customer service, they messed up and they should have fixed the problem that they caused. I can't stand when businesses are so dishonest. If they say they're going to do something, then do that thing; don't hide behind some excuse. The bottom line is that Staples will lose far more money from not standing up and fixing the problem since I''l never buy anything from there again than any perceived loss from having to get the product for me through another mechanism at their disposal. read more

Came in a few minutes after they opened to get 20 color copies of one piece of paper done. The only person in the copy area was one the phone and there was a growing line. The person in front of me left in disgust with the wait. Then I was told that they wouldn't be taking any more orders that day. I asked to speak to a manager, waited another five minutes, then gave up and left. I probably spend $1000 a year at this Staples but I will be taking my business elsewhere. Retail stores: you can't complain about us taking our business to Amazon when you can't be bothering to serve us when we walk in. read more

The stationary here in this store is still a lot more expensive than on online stores or surrounding places. We used to come here for back to school products. Now, we order online or go to the store across the street. The UPS store within Staples should have longer hours. It's hard to catch them late after work. Would come here more often, if the UPS shipping had more accessible hours. read more

Staples - Mouse from the store - Printing Services Near Me - Cupertino, California

Unless you want your poster ruined... DO NOT come to this place for laminating printed material. It'll just damage your paper. My poster went in and came out like what's in the picture. Bubbles forming on one side indicating an uneven lamination, and wrinkle lines everywhere because the staff doesn't feed the material properly. It's an absolute horrible experience. read more

Staples - Lamination Wrinkles - Printing Services Near Me - Cupertino, California

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Their products are whatever you make of them, i'd personally found great deals at times, and not so great stuff that I'd find returning. What I wanna comment on today however, is their service, or in particular, the service of a kind lady - Valentina, who probably was the floor-manager / staff-in-charge of the day. I had returned an online order that I have had shipped to this location for store pickup. Order arrived on the 17th, wasn't able to pick up due to work until 22nd. One thing I had omitted to double check was whether or not the 14 days return windows was to start counting on the order arrival date or the actual pick up date; this part was my fault for assuming, and low-n-behold it was marked in the system as not returnable on 1st of next month, on the 10th day after pickup, barely 1 day after the 14th day window even from 17th arrival date. Valentina was sympathetic about the ambiguous situation I was in, and suggested me to call the staples call-center to have it escalate on their end, as they would have the authority to override/adjust such non-returnable flag based on your situation. She could have let me walk out to deal with it myself the next day as it was 8pm already, but per her suggestion I'd made the call then and there, only to hit an auto-response that their call-center is closed to general consumers. I was genuinely being thankful for all her advises and patience and apologetic for troubling them near closing time during the whole process, and she was definitely reciprocating too in her eagerness to help, since she took it to herself to call the same call-center via their land line, which we suspected was whitelisted to be directed to in-company service rep, to help me sort things out. Long story short, because it was so late she was there waiting on-hold with me forever with no reps available. She eventually took a risk and attempted to manually provide me a refund around the blockage, saving me the trouble of attempting to deal with their call-center. In my opinion I have a strong case of getting the refund myself with a call, given the ambiguity of the 14 day policy for online pickups, but Valentina was through and through wanted to make sure I was taken cared of right then and there, even if it means she may have some explaining to deal with to her higher-ups about the situation, if you get my drift. Overall, super thankful and satisfied about her above-and-beyond customer service, when she didn't have to go that extra length. I'll be coming back for misc purchase just for that alone. Thank you! read more

Great customer service!! Christine was very patient helping me with our final project even though we had a lot of questions. She made sure we're gonna get what we want. The cost for 2 projects was a lil pricey for us. read more

I've used this Staples multiple times for the past 5-6 years for printing (posters for conferences and double-sided cards for the holidays). Staffing at the store seems to be perpetually limited but the print staff are consistently cordial. I spoke on the phone with Matt C. tonight about an order placed 7 days ago (which, per the online order process, should have been ready within 3-5 business days). He confirmed it was still being processed (meaning: not ready, yet), asked when I needed the order by (holiday cards, so... the sooner, the better), and assured me he would personally be able to get the process started for me so that I could pick them up by Wednesday. I appreciate his sincerity and let him know I'll share with management his excellent customer service. read more

Wanted to give a shout out to Atashi! Thanks for all your help with my scanning and copy needs. Excellent customer service!! read more

I bought a chair from Staples.com and it didn't work out for me. I went to this location to return it, since that's what my invoice said I could do, and the guy at the register told me to go online and print out a label then drop it off at the UPS store. Uh, no thanks. I told the guy I was going to leave the chair there and call corporate and he told me "hold on I'm just trying to help you out." Uh huh.. More like they didn't want to process the return. After about 5 seconds he processed the return and gave me my receipt. Wasn't hard at all once he decided to process it. I ain't ever comin back to this Staples, just gonna buy my stuff from Amazon because it's so much easier to buy/return stuff. read more

The store itself is alright. You can get your basic essential needs for work, school, etc. But you know how when someone is awfully rude to you, you just have this annoyance in you that prevents you from ever entering the store again? Yeah that's how I felt. The manager was surprisingly quite rude! It sounded as if this person didn't want to answer any questions whatsoever, had a snobby/rude tone to their voice, and in my opinion, a let down to this store. ): The employees were amazing though! Great customer service read more

Came by to pick up a Staples.com order the other day and saw some interesting behavior by many. UPS showed my package as Delivered but it took 3 sales associates, 1 of which not in uniform?!? to find my package after ~10-15 minutes?!? As the phone was ringing off the hook and the intercom filled with pages informing employees that there calls coming in. Sales associate #2 just moved the handset so the phone wouldn't ring anymore?!? At the tech support counter, there was an Indian couple arguing with a couple non-uniformed employees over some type of repair services?!? that were paid upwards of $1000 and there has been no response from Staples for the last few weeks?!? It was interesting to see the couple yell over each other while requesting damages, threatening to file a complaint, and requesting the number to corporate?!? ...people watching at its best! read more

My shopping experience started with a phone call to the store on a Saturday evening. Chris (Store Manager) answered my call and checked on an item for me so I can swing by on Sunday to get the price in store. On Sunday, to my surprise, there are 15-20 people showed up at the same time. Somehow they are NOT going for MY item, they are all showing up for some Mastercard no activation fee gift card. Chris thought I am one of those gift card, I showed him my item # and he said, he will take care of me after he is done with the limited gift cards in hand. Minutes later, he came to me to ask me for the item # one more time and went to the back to get my items. Totally impressed with Chris. He took care of me and took me about the Mcafee anti virus sale as well.. thank you Chris Will be back again! read more