i had a. family member buy me a. new brother genuine ink@tonker color laser printer on march 25 2024. the cupertino. staples store said i will get my shipment. to my cupertino house on march 26 2024. @ still did not get my shipment. yet. read more

My shopping experience started with a phone call to the store on a Saturday evening. Chris (Store Manager) answered my call and checked on an item for me so I can swing by on Sunday to get the price in store. On Sunday, to my surprise, there are 15-20 people showed up at the same time. Somehow they are NOT going for MY item, they are all showing up for some Mastercard no activation fee gift card. Chris thought I am one of those gift card, I showed him my item # and he said, he will take care of me after he is done with the limited gift cards in hand. Minutes later, he came to me to ask me for the item # one more time and went to the back to get my items. Totally impressed with Chris. He took care of me and took me about the Mcafee anti virus sale as well.. thank you Chris Will be back again! read more

A HUGE shout out to Valentina Osorio (Manager) for coordinating a large donation to my school, Robert Sanders Elementary! She supplied us with 17 boxes of sanitizer and wipes to help get our school year up and going! I truly appreciate her kindness and generosity! THANK YOU!!!!! read more

Today I needed some 9 volt batteries, and what is the most annoying about going to new stores? Trying to find such a small item in a huge place like Staples. Good thing we came in on the day that Gabriel was working! This guy saw the lost confused look in our eyes and offered to help right away. He was very much on point with his battery locating skills! Not sure about the store itself since it was my first time in this Staples, but if all their employees are as legit as Gabriel they have me as a customer for all my battery needs for sure! I was in and out the door in under five minutes!!! Thanks!!!! read more

Terrible customer service recently! A few weeks ago, I was unable to locate some Banker's Boxes I found online and asked an employee if they had them in the back. He started to walk away and said if it's not on the floor they don't have it. I used to frequent Staples over Office Depot specifically for customer service, but it is now nonexistent at this location. I recently stopped in to redeem a rewards certificate. I waited at least 25 minutes to check out with tons of customers in line and ONE employee at the registers. She didn't seem motivated at all and was unpleasant when I finally checked out. Also, the restrooms are always disgusting?!? Great products and store layout but I'll have to start shopping at Office Depot again! read more

Staples - Disgusting Restroom Facility?!? - Printing Services Near Me - Cupertino, California

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Went for a printing job for a textbook syllabus which was roughly 600-700 pages. When we arrived, we walked up to the front desk for the printing center and waited for about 10 minutes and were just ignored, even when we tried asking for help. Eventually, we tried to use the self-serve print machines and were extremely overcharged in printing just 20 sheets of paper--$50 ish dollars. A worker there finally came up to us and said that he could print it for us for much cheaper, so we happily agreed. The worker was polite enough but was pretty careless in printing, forgetting to print some of the pages (we had to go back) and cutting out a bit of the bottom. The price was MUCH better getting the book printed for us instead of using the self-serve machines. Because the worker had forgotten around 30 pages, we went back and someone immediately came to help us. She was very nice and helpful and that is why I am not giving Staples one star. I would not recommend coming here for a print job unless you are desperate, and if you do, be sure to get help and not use the machines yourself and pay a ton extra. read more

Rude manager, not sure what her name is but I asked her a simple question and she was just like no answer or anything.

I rarely go out to print anything specific anymore especially that everything now is electronic. So coming into the store I didn't know what to do or who to ask. But Atashi was a star employee. She has a bright, positive attitude and addressed my questions and made sure I was taken care of with satisfaction. Even though it was kind of busy with a few people being helped all around, she made sure my product was perfect, and it was. She made sure everyone was taken care of equally and fairly with the best attitude anyone could ask for. She is a star employee and you guys should really take good care of her bc she made the store shine! Thank you Atashi!!!! read more

The supervisor who is working on Sunday is a liar. He is from India. He promised many things about what you bought . But he will deny when you come back to return something to the store. Don't trust him Please otherwise you will be disappointed. I won't buy anything from the store only because he is not honest with customers. So sadly! read more

I came here after getting quoted a ridiculous price for a UPS shipment at the UPS store on De Anza Blvd. in Cupertino. The clerk at the shipping desk was fast courteous and best of all, I saved somewhere between $40 and $70 on my shipment compared to the other store. I like giving our local mom-and-pop stores my business, however when Staples is this much better it is hard to go anywhere else. read more

Just received such thoughtful help from Richard at the Cupertino Staples on Steven's Creek Blvd. I had tried unsuccessfully to scan and send documents to my insurance company a few weeks ago and this kind young man took me step by step sending everything. He was great! read more

I was going to get an office chair from Wayfair but I didn't really have the patience to wait 2-3 weeks to get it so I decided to get one here. It's so much easier to decide when you can see the actual product too. Thank you so much to Rhianne for helping me today, an awesome reminder that shopping in stores can still be such a pleasant experience! read more

It's March 26th 2020 and everyone is hunkerd down following Covid-19 protocols. The hoarders have emptied shelves. I am always prepared, so I wasn't in fear of not having what I need, but have been on search for disinfecting wipes to have on hand or take in the car. I haven't been able to find any anywhere. Those or any other kind of cleaners. I got an email from Staples and figured I might as well check. In less than 24 hours, I had 3 containers of wipes, toilet bowl cleaner, and some other disinfectant spray delivered to my home. Thank you for being there Staples and A++++++ service! I will always shop you first! read more

When Intuit/Turbo Tax gave gave me information that I could purchase the CD version from Staples for my situation, I later learned - only after purchasing - that this was incorrect information. Desktop Intuit offered me option to file for a refund online under their 60 day guarantee. This, too, was incorrect; the process to request a refund would not proceed to conclusion. When I called Intuit, they told me that I should return the product to Staples. Although Staples stated policy at the time of purchase was that it was nonreturnable if opened, given the circumstances that prevailed - i.e. that Turbo Tax had given me the incorrect information in advance of my purchase from Staples - Staples on Stevens Creek Blvd was considerate to accept my return. This is service above and beyond by Staples/Stevens Creek Blvd, Cupertino. ***** Stars read more

I called before I left home to be sure that this location carried plain white chalk and had it in stock, so I wouldn't waste a trip. I got through the system, and someone greeted me initially, let me ask my question and then randomly put me on hold for five minutes and someone else asked me again. I'm already annoyed. He confirms they have white chalk, in packs of 12. Perfect. I get here, head to the section with the chalk and there's none to be found. Walk around looking for customer service, he walks me back to the same spot and honestly doesn't really seem to care that I was given incorrect information. In fact, the sign says they come in packs of 16, but they're still out of stock. He told me to try Target across the street. Thanks. read more

Overall I like the selection of products at this location and in the past have had luck in getting what I need. Today I submitted a small print job online and the finished poster was available in a couple of hours. Well almost... The online process included four paper options (heavyweight, super-heavyweight, photo gloss, and photo semi-gloss). The in-store options are the same. They just didn't know that they were and apparently feel that substituting gloss when semi-gloss was specified on the order is acceptable. So why don't they err on the side of matching papers? If they don't think that photo gloss paper is an option online, then don't use it on an online order. My two options were 1) come back in an hour after reprinting on the paper specified in the order, or 2) live with the result on the wrong paper. Unfortunately I didn't have the option of coming back later so decided to live with the wrong paper... and the staff continuing to believe that paper substitution is acceptable. read more

Ordered online. Got an email that my order is ready and let me pick up. When I got to the store the store manager can't find it. The UPS tracking also shows it was delivered already. The second day I asked Staples customer service to send a request, and the store found it and gave me a call back to let me pick up. Very bad experience. Hope they can improve and I will update the rating. read more

Do not go there to the Staples on Stevens Creek for your printing needs. Even if you are fully authorized to print a training material, even if you buy a usb in their store to print it, even if you tried 2 machines, even if an associate wants to help you, supervisor primo and manager valentina will say "its against policy to have this doc printed at staples". they will NOT help you print the document on any of their machines and showing them the email that shows the exact line that authorized u to print it will fall on deaf ears. wasted one hour when they could have told me within seconds of getting there. their machines dont work and no staff can support u on that. horrible customer service. all the other stores closed while i wasted time here. and now will end up for professional scrum master training by thescrummasteruk.com in palo alto with no hard copy to take notes on...arghhhh! And the best part is the associate who tried to print it before Mr Primo or Frimo whatever his name was - had printed one single sided and one double sided copies of it and they didnt destroy them in front of me. thats 1200$ worth of training material for free with them. read more

Staples - Printing Services Near Me - Cupertino, California

Unfortunately I locked myself out of my car in needing services from Staples. Asked James (assistant manager) if he could perhaps assist me. As busy as he was he was so kind and willing to help me out and with a smile! As soon as he had a minute he came out and was able to unlock my door. Fortunately my back window was open enough for him to reach in where I was unable to reach down far enough. I have always had a pleasant experience at this location. I have needed assistance in the copy area many times. Everyone is helpful. Primo has been especially so. Thank you James! So appreciate your help! read more

Needed some supplies, easy to find, clean store, friendly staff. Ron was helpful at checkout. What really struck me, as I was having a very stressful morning, was the cashier's #BLM shirt that was a Staples shirt. Just with all that was on my mind, to see that at an office store, just made my day, got me out of my own problems of the day, just reminded me to slow down. read more

I've been coming here for over five years and apparently they charge you $25 for getting your printing on the spot. Never before has this happened in the past. So disappointed when I was rung up. I find these type of practices very shady and tricky. Talked to the manager but no sympathy, basically told me it is what it is. Not coming here anymore. They lost a very valuable customer. I'm also getting all my supplies elsewhere - like Amazon. read more

Amazing service! I came to this staples desperately looking for the cord for my yeti microphone and Rhianne as well as the manager went above and beyond to help me! It was such a breath of fresh air getting service from such kind souls especially in such challenging times! read more

I chose a set of Sharpies from the many racks on display, then was told by the cashier (Chris) that he could not sell it to me because it was an online return that shouldn't have been on the shelf. I had to ask twice for one of the staff to go find something comparable and they looked at me like I had 2heads. Hello?? Customer service anyone? Want to make a sale? He finally went and found a similar set. No initiative or awareness at all. read more

I stopped into this local Staples just to get some ink cartridges for my HP printer as well as some business card refills. The total was close to $60 with an instant rebate of $5. Spent $55 cash. Then i got another rebate for $10 shell gas card and another $5 business card rebate. $40 got me $60 worth of stuff today. the line was a little long and they were crowded but i did not mind at all. lots of parking in the lot too. read more

Up until today I would have definitely left more stars, but today was so not cool. We were straight up lied to. We went in and found a laptop we liked at a very good price the other day. To our dismay, they were sold out. Same story online and every other Staples in the area. I couldn't get this damn laptop out of my head, so I started calling to a few other locations that were slightly further away. One location offered to sell me the floor model at a 5% discount. I wanted to mull this over (as I know the floor models get a little beat up) before making a decision. Today I decided to see if we could purchase the floor model from this (our local) Staples. Over the phone they said we could, but oddly enough when I asked if he could hold it he said no, they wouldn't sell it anyways (???). We went in and the manager recognized us from the other day and said he'd get someone to help us. I thought this was a good sign, but apparently not. We waited at least 10 minutes for some guy to ask us if we needed help (obviously not sent over). I asked if we could purchase it at a discount and he said he'd go check what the current price was. After ANOTHER 10 minutes (if not longer) he came back and fed us some line about having to pay for the restoration. He told us that buying the $150 protection plan would be the cheaper way to do it, as a 'ticket' needed to be ordered and if we did it from scratch it would be less beneficial. This made us a little irritated, but decided to hear him out. We realized this was a bunch of crap - who the heck would pay EXTRA for a beat up floor model?! The reason we wanted it was because of the good price! He of course kept saying he knew we wanted it for the price, but the protection plan was an investment in the future blah blah blah. Just to confirm that this was dishonest, we called a different Staples and bluntly asked if there is any charge for restoration with a floor model. The gentleman said "OF COURSE NOT! It's included in the price." I thanked him, told him our story briefly, and he was surprised. Long story short, we will not be going back to this Staples and cannot in good conscious recommend anyone else to them. read more

This location just opened up and it's very surprising considering the market today and that Staples can afford to open another store. Other than the things being brand new, the store itself is relatively the same. Don't expect too much out of it. If you're looking to by simple school supplies, Target across the street is the way to go! I don't think there was a point in this store, but hey, I'm the first to review! read more

Got what I needed and Russ was very helpful! I was in front of the speciality paper section trying to decide which paper to get to print some Direction cards for my wedding but didn't want to buy the wrong paper only to find out that I wouldn't be able to use it but Russ reassured me that I can try to print and see if I like it and if I didn't, to bring it back, even with the opened package. Didn't know that. Felt confident in my purchase. read more

Kyle in Easy Tech is just fantastic! I bought my laptop there sometime ago. Then it won't boot after 1+ year. I brought it in for diagnosis. Kyle immediately found the problem. He is extremely helpful and professional and honest. Hence I give the place a 5-star and thanks Kyle again! read more

Went here on a Monday night looking for a laptop. The place was a mob scene since I guess school was starting and everyone was doing last minute shopping. We chose this location because we had checked the internet to see which store had the particular model we were looking for and it said this one had it. Unfortunately , according to the sales person, they had just sold the last one they had. I'm knocking down the rating because we essentially had to tackle a sales person to help us and the "manager" that stepped in when I voiced my displeasure over having driven all the way over here was also less than helpful. When I told him I had checked their inventory on the internet he basically shrugged his shoulders and said that the internet was only updated once a day in the morning. (Funny since he said they would be getting a shipment later in the week and for the next few days I checked the internet just for giggles and every day it said this location had that model in stock). 2 stars for the less than stellar customer service and the obviously uninformed staff, including management. read more

My experience with them was a nightmare. I simply wanted to buy some gift cards. They charged me $75, but only gave me a gift card with $50 due to certain ``system error``. They could not either fix this problem nor cancel the transaction. They asked me to call my credit card company to cancel the transaction. Of course, it did not work. I also asked them to provide me another gift card with $25, and they refused it. The manager was so arrogant and she even did not want to talk to you about it. Will never come to this store FOREVER! read more

This place is school supply heaven! They have a huge post it area, I mean, who really needs post its in that many colors and shapes?! Well obviously some people do, because my friend picked some up while we were there. Some people love to organize and what not so this place would be great for them. The location is good and I'm sure they'll be getting a lot of business from the college students. 4 stars because I found 5 dollars outside and pocketed it. Woohoo! =x read more

Very good service... manager very responsive and workers nice. The TSA approval area in Staples was good to have.... Very busy... lots of people but very helpful TSA person read more

Staples always have better prices for the items I want, compared to Office Depot, and certainly Office Max. While the Office Depot on Stevens Creek seem to have even friendlier customer service, this Staples is pretty good, certainly more than I would ask for. The other days I was looking for some paper on special per box of 10 reams. They ran out of stock but they were kind enough to collect 10 reams and sold them to me at the special box price. I am quite satisfied with this Staples, and its location is very convenient for me. read more

Very nice and new place in Cupertino, went there only once and gave me very good impression, I need to check on item (WD ext HD). Sean helps me to place the order and also apply 10% Customer Appreciation day coupon. He works very fast and helpful. Very polite and good manner with warm smile. The store manager is helpful as well. Store environment is very clean and Item in the store very organize. Highly recommended this store to everyone. Thanks, VHI read more

Updating my review. Very happy with print service for postcards. Friendly service. They went out of their way to reformat, resize my postcard prints so that my artwork design would not have a white boarder. I wish the mobile app for designing print work was a bit easier to use, but I'm happy with this service. It's also the least expensive place I have found for this type of print service. Make sure to select the correct store when submitting your order to print!!!! I accidentally sent my order to the San Jose store last time. read more

Great customer service for the Copy Center. They helped me with my mother's poster and ended up printing 5 24X36 and will be back for flyers. I love how they helped me and detailed care in my projects. I felt the greatest customer service ever. read more

I usually like Staples, but this one sucks. I thought it would be good, too, judging by its location close to Apple (and I like Apple). But, then, on second thought... silly me... The floors are REALLY dirty, it's not that well stocked and the sales people were nowhere to be found. I was looking FOREVER for a certain size of stationary. I finally asked an Asian guy named Ken and this is how it went... "Do you have 8 by 10 stationary or plain white paper?" "Uh... no... we only have.... 8 1/2 by ..... uh.... 11... and a half." I felt compelled to point out that he did not, in fact, have 8 1/2 by 11 1/2 since paper comes in 8 1/2 by 11 and I had just spent a half hour in the paper aisle scrutinizing every size, so I just let it go. I'm going to stick to Officemax in Santa Clara from now on. read more

Waited until 9:10AM for the store to open and left. Store was supposed to open at 9AM. There was an employee inside aimlessly walking around without any sense of urgency. What a joke. read more

I generally don't buy things in store if i can get something online and be exactly the same, but since they had a coupon for a nexus 7, I decided to put it on hold and make the trek down to the store. Only other time I went to a Staples was in Boston, but the feel was exactly the same. Walking in, it kind of felt like an inefficient use of space and no one tried to help me. There was only one register available, and the employee was new. He didn't really know what he was doing so he had to keep asking his boss who was busy doing paperwork at the customer service counter. Organization is horrible as well. Took them 10 min to find my tablet on hold and when they scanned it, said it wasn't ready for pickup when I already got the notification email. No complaints with the actual product, pricing, or payment, but they really need to get organized. read more

Bought Staples wireless keyboard. Used it for a week and then only communicated if right next to dongle. Tried changing battery no luck. Went to return, but woman said need box, but will exchange. Poor engineering so asked for credit or another brand. No had to have the box. No manager, said come back at several hours later at 1PM. 3 trips to Staples for a bad experience? Insisted she call manager. Store finally agreed for a refund, but wanted the box. Is this to resell a defective item? read more