* 07:15 * need a lock for gym * see "Open" sign visible from street * drive up to store * store opens at 8am * visible sign is for a kiosk advertising staples.com * 1 star read more

Poor customer service and selection. The staff was not very helpful and the check out is a maze that leads to a cashier telling you to go to another counter. read more

Came in needing some toner for my printer. I was greeted upon arrival and asked if I needed help. John showed me exactly what I needed and where it was. Made my purchase, installed the new ink jet and thats that! Overall okay experience in a retail store. read more

Updating my review. Very happy with print service for postcards. Friendly service. They went out of their way to reformat, resize my postcard prints so that my artwork design would not have a white boarder. I wish the mobile app for designing print work was a bit easier to use, but I'm happy with this service. It's also the least expensive place I have found for this type of print service. Make sure to select the correct store when submitting your order to print!!!! I accidentally sent my order to the San Jose store last time. read more

Staples has undergone a complete change for the worse!! I went to the Cupertino store today to purchase some glue sticks (which are a "staple" of any office supply store). What I found was the office supplies have been replaced by merchandise you would expect to find at a grocery store i.e. cleaning supplies!! When I asked the sales assistant where the glue sticks were, he told me that he had not a clue since they reorganized the store!! (He wasn't even sure if they still carried glue sticks.) This left me plodding up and down every aisle until I discovered where they were located. Unfortunately, my elation was short-lived because they were out of stock of the Avery glue sticks!! When I went to the cashier, I commented about the lack of office supplies in the store and she advised me that if I really wanted office supplies, then I should order them on line because there was free shipping. I will indeed take her advice and, now, I will order all of my office supplies on line ... from Amazon!! read more

Great customer service for the Copy Center. They helped me with my mother's poster and ended up printing 5 24X36 and will be back for flyers. I love how they helped me and detailed care in my projects. I felt the greatest customer service ever. read more

I shop at this location & always get excellent, caring, friendly service. This particular store is very customer friendly compared to the Campbell location. The Cupertino store was very helpful with a recent complicated transaction and they are always patient & kind. I did notice the constant management change. The manager Ching(?) is terrific. The great service is much appreciated & I now shop Staples instead of Office Depot. read more

It was basically a nightmare to work with the staff here. I ordered Christmas Cards, and was told their printer was broken. Fair enough, not their fault. Was told they could transfer it to another store if I wanted them quickly, and I said yes. Four days later I go to the other store for pickup and they said they never received the transfer. Call Cupertino and they say, oh yeah my bad we're going to the other store in the morning to print your cards and we will bring them back here for you. Never did. Had to drive an hour TWICE to pick up my order from the other location. They were very unapologetic about it all too. What a joke. read more

Waited until 9:10AM for the store to open and left. Store was supposed to open at 9AM. There was an employee inside aimlessly walking around without any sense of urgency. What a joke. read more

Bought Staples wireless keyboard. Used it for a week and then only communicated if right next to dongle. Tried changing battery no luck. Went to return, but woman said need box, but will exchange. Poor engineering so asked for credit or another brand. No had to have the box. No manager, said come back at several hours later at 1PM. 3 trips to Staples for a bad experience? Insisted she call manager. Store finally agreed for a refund, but wanted the box. Is this to resell a defective item? read more

Great store. One time when I left my USB stick behind after printing, they held on to it safely and returned to me when I called for it. Many associates here are very respectful and hard-working, while there can be an occasional hardball associate, that did not deter me from having a great shopping experience overall though. Neatly organized store and are easy to deal with when having to resolve any disputes if any. My experiences have been great here. Thank you for the amazing service!!!! Keep it up! read more

BUYER BEWARE!!!! DO NOT BUY COMPUTERS ONLINE AT STAPLES! They have outsourced their customer service department. They will tell you that a "return specialist" will contact you within 3-days to process your return request," but you will receive an email instead stating. "Return Request Cancelled." SCAM!!! You can't return computers ordered online within the 14-day return period advertised!!!! SCAM ALERT!!! DON'T BUY FROM STAPLES! read more

I was reading some of the review s here some are ok and some are very bad. I feel like this store can do better when it comes to customer service it feels like the employee s just want to finish for the day and go home. In general think that Staples are pretty pricy but a fast solution if your stock without office supplies read more

Why do I go to Staples? Saddest group of employees, must be a horrible place to work. I am referring to the Pasadena Store on Foothill. I even spoke to the Asst Manager and still no smile. It all starts with management! read more

Very average office supplies store. It appears as though it has everything you could need in a no frills manner. The staff was nice and cordial. I would recommend if you quickly needed something but wouldn't go out of your way. read more

5 stars for Megan and Sonam in the print center! They are friendly and efficient. They know how to deal with customers unlike the others who work at the print center. One guy in particular (didn't get his name, but he has dark hair and big earrings) was especially rude, didn't know what products and services were offered and totally unhelpful. If it weren't for Megan and Sonam, we wouldn't bother coming back to this location. read more

I URGENTLY needed a Manila folder for my class project that I had to turn in before 8:15pm and made my boyfriend pick one up for me (7:55pm). JASON THE PLANOGRAM GUY HELPED MY DUDE OUT!!! I got a Manila folder 5 mins before my class out!!! Thank you Jason for your helpfulness, kindness and patience! My dude couldn't find the Manila folders without you read more

On 10/9/2022, I waited in line at the Staples located in Cupertino, CA to open at 10am. I was there to purchase Visa gift cards that were on sale that week. When the store finally opened, two female employees announced that there was no Visa gift cards in stock. So I left. One hour later, my friend who showed up at the same store called to tell me they do have them available. I then called the same store to confirm. They do have it in stock. I don't know why the two female employees that worked the opening shift lied. I drove all the way there and waited in line for nothing. Can someone please find out why? Very poor customer service. Many of us who waited in line all got turned away for nothing. Waste of time and gas. It's not funny. They don't take their jobs seriously. I understand that the line is very long at opening but all the customers are patient and no one is complaining, except the two female employees. read more

Thank you to the kind person or persons who found my wallet and turned it in to the staff. Thank you to Manager Karen for actually looking for a number to call to get a hold of me so I could retrieve my wallet. That situation could have gone bad in a immeasurable number of ways. Much thanks to Karen and her staff. read more

The worst experience that i have ever had. I went to return an item and the first thing i said that my bank account has been hacked and i have no access to it anymore. The guy directly returned the item and refund the money to my closed bank account and told me that i should call my card bank so they can issue a cheque for me. Then i spoke to the manager "Brianna" who was really rude and talking to me with wide open eyes and told me that there is nothing we can do for you. I told her cancel the return and she said the return is already processed and there is no way we can cancel it. I told her that i need to speak to one of the managers and she said i will try to call them and came back telling me that the district manager didn't pick up. I even contacted their customer support and they didn't care. To cut it short just don't buy anything from them because they don't care about their customers at all and the service is terrible over there . read more

Don't bother with the tech buy back. $5 that takes 30 days, yes 30 days, for it to show up on your Staples account AND you have to spend the $5 in store! Ridiculous! You're given a $10 coupon for the same day, but it EXCLUDES almost everything - "Not valid on desktop or laptop computers, PC hardware and accessories, tablets, Chromebooks, streaming devices, Amazon products, Apple®, Bose®, operating systems, Ink or Toner, HP+ and Instant Ink prepaid cards, Epson® EcoTank® printers, Epson® Ink or Toner, HP Ink or Toner, HP printers, Google™ products, Samsung®, Staples® Protection & Tech Help, gaming consoles and accessories, Texas Instruments™ graphing calculators and accessories, mobile phones, gift cards, phone cards, postage stamps, iPostal1 Services, computer workstation, home automation devices, TVs, select commercial kitchen appliances and accessories, software, warranties, wearable technology, Staples® Plus membership fee, select hard drives and data storage devices, surveillance and security cameras, Ultimate Ears®, Wacom®, direct mail services, faxing, custom-quoted orders, promotional products, scanning, self-service print, passport photos, passport expedition, TSA services, PRO services, podcasting, Staples® Studio or Cricut machines." read more

online sales/support from this company is horrible. Theyve outsources to the phillipines and the agents answering have no customer service skills whatsoever. If you have questions call your local store. read more

The service I got here was pretty good, especially the people at the check out. There's an older lady that I always see there when I go and she's really courteous and have a great attitude. It is one of those bigger stores, but the furniture area is definitely lacking. If you are someone who has no idea about office supplies then don't go to this location, because what others said about non-existent customer service on the floor is correct. I guess the employees are just too busy trying to stock the store. Especially the BM/Easy Tech guy (the old asian guy) he just pretends to not see you and waltzes around. However, if you know what you are looking for and where to get it this store is great. read more

I would not give them one star if I didn't have to select something. I ordered an embroidery sewing machine for my daughter's birthday 6 days ago. I did not get a confirmation email or an invoice even though they instantly charged my debit card $776.99. I emailed twice and they said they would send me the invoice when they shipped with an arrival date expected on or before October 6. Then they email me today and tell me that it is out of stock with nothing comparable and that I will not get my money back for 21 business days. So not only is my daughter not getting what she wants for her birthday, the money to pay for it will not come back for a month!! Terrible, if they did not have it, it should not have been able to be purchased, and it certainly should not have taken 6 days to figure that out. And it certainly should not take a month to get may money back because I paid with debit instead of my credit card. Terrible terrible customer service!!!!! Heather D. read more

I needed a thick school book's spine to be shaved so I could hole-punch it and put it into a binder, so I went to Staples. My past experiences included a very nice employee who charged only $1 for the whole thing (shave spine, hole punch it), and that was no exception for today. HOWEVER, the employee shaved the spine off FOR FREE, and he also gave me a box to put my book in FOR FREE too (they didn't have a hole puncher big enough to hole punch my book). Very nice staff there, five stars for that. Their items do run on the more expensive side, so you might be better off going to a Dollar Tree or Target if you're more of a penny pincher, but you can't beat the fantastic services that the courteous staff provide. read more

This review is for the printing service at Staples. I needed to print a return label and when it came time to pay, I realized I left my wallet at home. Apple Pay was the only payment I had for $0.16 and the staff obliged. Unfortunately the card sensor was not working. I offered to pay at the checkout but she said there was a queue and took some coins from a little container and settled the payment for me. Am really appreciative of her kindness, unfortunately she was not wearing a badge so I don't know her name. read more

yes, there is a team of young employees just hanging around. when i was there, i saw most of them organizing shelves and conversing with other employees on where to put certain school supplies. they were all pretty busy doing their stuff, but once i asked for specific items, they clearly went out of their way to get exactly what i want without any sigh of frustration. although some of the employees are a little young and immature (sometimes their choice of words are mildly unprofessional), so far they appear to be doing their job. i really got everything i wanted for a pretty good deal. and i guarantee you, these items that i wanted could NOT be found at Target across the street. there is one minor issue. i was looking for a backpack with wheels, but they didn't carry any. its not really the fault of the staff, of course. if anyone is to blame, i suppose its either the manager or the entire corporation. all in all, I say you'll find alot of great stuff here, but also you may need to go to target anyways. make sure to visit both Staples and Target to get everything you need. read more

This store is at a very convenient location. Parking is a breeze here with plenty of other convenient stores around. Staff in the house had been friendly and helpful in most cases I asked for. You can always find a bargain here on most items. I used their shipping center also quite a few times and it is very convenient read more

It's nice having one of these office supply stores nearby, but TBH you can probably just go to Target across the street and find everything you need and more. Nonetheless, I like going to this location and the Copy Center is great! read more

Good stock of items. Poor to nonexistent service. When I was there, they had a long line with a single cashier and lots of other, indifferent bored workers standing around until they called for another cashier. The girl was quick to ring me up but I had to ask her for a bag to hold all the items I was buying. read more

Came in here last Friday after coming down from Belmont/RWC and needed to order a Wireless USB adapter for a home media player setup and had a $25 staples express card that I wanted to apply to the order. Had to come in-store to do this and there was a very nice assistant manager named Bryan who helped me out. They have a specific station for making in-store online orders. It didn't take too long and was ready to go with my confirmation page and receipt to pickup in Campbell. Shipping to stores is free and the lead time is pretty short (ie. 1-2 days). read more

Whatever happened to customer service here? I asked the manager a question and he was just plain rude!!!! Plus they never have the supplies we need. We're always hearing, "Sorry, we're out!" You have to also hunt someone down to get help! I prefer Office Max over Staples, hands down! read more

i love staples but I wan't impressed by the friendliness of the staff here. Found what I wanted online, went to the store and bought it - saw it was on sale/clearance = score. But range up under normal price so I had to do that whole annoying that item should be cheaper that it range in thing, totally avoidable if this store had its stuff together. Getting too close to doing all my business shopping online for reasons like these. read more

I didn't even know this store existed since I pass by Steven's Creek so often. I went inside and the place was rather dead. Finding someone to help me with a question was hard, too. Seems like everyone was in the backroom or the register. Though, the staff are really nice. Not sure how much they know about certain products but they do know where which aisle the stuff is placed. read more

Hmmm... I'm really torn on how to rate this Staples - should I rate it from the standpoint of a mere customer, or from the standpoint of a former Staples manager is is aware of what standards should be upheld in the store? I think it would be impossible for me to lean completely one way or the other, so the 3 star rating breaks down as follows - 4 stars from the average customer's point of view, 2 stars from the former Staples manager point of view - so average of 3 stars. As a customer, I don't like to be bothered by workers and salespeople. I generally know what I want, and if I need help, I'll ask. A friendly greeting is nice, and being able to find someone when I do need help is also a bonus. In this location, we weren't greeted for quite a while, and there was no one available at all in the entire electronics area to ask for help if we needed it, but luckily we didn't need help picking out our printer anyway. The box was quite large so we had to go get a shopping cart, and finally we were greeted by an office supply guy when we passed by with the cart. He didn't ask if we needed help, but offered a cheerful "hello!". We stacked the huge printer box in the cart and proceeded to the ink area. A female manager walked right past us and didn't offer any greeting or help. We got the ink then went to checkout at the customer service desk. The cashier was obviously new but he was very friendly and although he missed some important details (like asking if I had a rewards card), he did offer us the protection plan on the printer. An off-duty manager who I recognized from my days at Staples but who didn't seem to recognize me was at the customer service desk and offered the new guy a little help but surprisingly did not try to sell any other items we might need to go with the printer (cable, paper, color ink). I informed him that the price on the shelf was incorrect - it was marked $299, but should have been $219. Overall, the store was very neat, clean, and well organized (except the price tag problem), and the people I did speak to were friendly although not very helpful at all. For the type of customer I am, the visit was pretty great, therefore 4 stars (minus one since no one was available should we have needed help). But from a retail management point of view, if my visit had been a mystery shop, they would have failed miserably. It could be that Staples standards have changed radically in the almost 4 years since I left, but I doubt it. There was no selling culture in this store - heck, there wasn't even an electronic sales associate! There was very little customer service at all- even the guy who did greet us let us pass by 2 times while he and another associate were stocking an aisle before he said hello. I was really shocked that both managers I encountered didn't try to assist with the sale in any way. So, as you read this, consider the type of customer that you are. If you are like me - the type who researches ahead of time and knows what they need for the most part - you'll love this location for it's newness, cleanliness, and how the employees let you do your thing and don't try to push you into buying stuff you may or may not need. However, if you are the type that prefers or requires assistance at all times (as many Staples customers do) to get what you need, you had probably better avoid this location. read more

Fraudulent business practices. Charged my account for an order they did not fulfill. The charge showed up in my acct AFTER I received an e-mail stating the order could not be fulfilled. Called CS, waited for over an hour, only to be told "sorry" and "your $$ should be back in your acct in 2-5 business days". They could easily profit millions in short-term accrued interest, with such awful business practices. read more

They won't print my two calendars, and then they won't refund my card for 5 days. I waiting on the phone for 20 minutes to get no where with customer service. read more

Yuck. Worst customer service. If you have a question, DO NOT COME HERE. I walked up and asked the guy at the counter where the blank cds are. He literaly said "Uhhhhhhhhh I have no idea." and didn't say anything for a while after that. I said "Well, then who does know? Who do I talk to? Point me in the right direction". He replies "Uh I have no idea, if you want to go find someone else you can ask them". Are you f*%king kidding me? Then I asked someone else and they replied "It will be on the left hand side of the store". Wow, what amazing help. Not. read more

Gabriel on the floor saw me looking around was supper helpful and was able to help me find everything I was looking for.

I stopped in a couple of years ago when looking for a new computer and they couldn't have been less helpful. Today, knowing which printer I wanted and having researched it, I went to the store. The printer was on sale but so was another one, and the salesperson (Ching) explained the differences so I stuck with my first choice. The device was $10 less on Amazon, and Ching confirmed that and gave me a price break. He also explained what else I'd need as the last time I bought a printer, everything was included. Ching was very helpful and I was really pleased with this transaction. read more