Fabulous service from Primo! We have been printing paper posters for speech competitions, and the quality so much surpasses Costco. Primo has personally helped us several times, and we have been very happy with the result! He even applied a 25% coupon that we didn't know about. Very satisfied customer. read more

JD helped me out with the printer I needed, unfortunately they did not have it in stock. JD went out of his way to find which Staples store had the printer in stock. He was able to locate the store and put the printers on hold for me. I ended up buying a landline phone and a toner from him. Wish they offered me a discount, but the service was beyond helpful. read more

Drove here for a laptop from union city & I thoroughly enjoyed talking to Jason. He quickly assessed my needs and told me my options with no BS sales pitches or feature talk. If you're shopping for any technology go talk to Jason. He is knowledgable, eager & excited to help & if Staples doesn't carry what you want, he'll recomend where you could find it. read more

J.D. is a very helpful guy. He provided me with a stellar deal on an excellent laptop! Very friendly staff, great products and really good prices make this Staples a winner in my book. Thanks! read more

Is there a 0? These people are stupid. Seriously, I never say that to anyone. I've submitted an order twice. Each time I call the check on it (they do not call me) the printing manager gives me 100 excuses why he cannot print my order. They are SO NOT HELPFUL! read more

The Cupertino store used to be my go-to place to come for all office supply and computer needs when Bryan was store GM. He recognized that I did a lot of biz w/ them, and would greet me and bring my attention to good clearance deals they had. I even convinced my wife to move all her business office/computer purchases to this store, away from OfficeMax and Office Depot because of Bryan. That all changed when Bryan left. Now the store is full of new people, and the store's current GM is all about squeezing as much out of you in every transaction as possible. He would turn down clearance deals and refuse to honor coupons that corporate sent out. What he's doing is actually against Staples corporate policy. Several times, my shopping trips turned empty-handed and they were just a waste of time. What Bryan knew and what the current GM does not recognize is that the once-a-while good deals keeps me coming to the store when I have to buy that $250 shredder at full price because my wife's office shredder broke and she needed one at the last minute, or when I have to buy a new laptop. At this point, I am going to find myself a new store to frequent for office supply and computer needs. I am hoping the new Officemax/OD alliance is going to work out. We will see. read more

Terrible service. Stood in line a very long time with a heavy box of shredding. When I finally got to the front they told me that all their bins were full and I'd have to come back another time. When the bins would be available was uncertain. A major waste of time. read more

I shop at Staples when I need office supplies. Want to mention that Gabriel was such a big help. Thank you Gabiel. read more

This is really important - the service I get at the Cupertino store is always really awesome - tech staff are great. Just know these guys/gals take service to the concept of relationship. Really Really. But today was especially impressive- unfortaunately my reciept did not have a survey for service on it so I am emailing instead. Specifically Ching and Sumanth went out of their way (which I think is actually their NORMAL way) to make me feel like I was thier best friend who walked into the store whom they wanted to make sure that I had my needs met in the best most optimal ways possible. To be even more specific: I purchased a 32 SD card - Sumanth said - lets check the clearance items to see if we can find a better deal for you and lets check your rewards points to see what we can redeem for you. This was the first time that I even learned about this particular clearance section in the store and the first time I ever redeemed my rewards points (who know how much that I have never taken advantage of over the years). He told me how the store has price matching even with Amazon as he was also helping me to figure out how to buy a IPAD air protector. So when he helped me access my points Ching also helped out because we looked at my history and there were tons of expired points ( now I know I have 6 months to use them and that I should check them). Guess what Ching comped me 25$ in points for the most recent amount of points that had expired - WOW!!!!!!! Ok thank you Staples for making me feel like I will be totally have a relationship that has my back as well as gives me a competitive price - Amazon will never hold a candle to that. Full Stop. read more

I would like to say Big thanks to Manager Leo from Cupertino store. My iPhone screen got crack and i went to Staples store, they said they will take 2 hours to fix screen, Surprised at how fast they changed my screen , specially Leo, helped me a lot. This is my go to store for all my business needs. It's very organized the staff are both friendly and knowledgable . I feel that is good customer service. read more

This is for the printing department. They are the worst customer service I have ever received, including being yelled at for simply asking to confirm the number of printouts being printed. With this much humiliation, the other customers consoled me afterwards. So much discrimination and unfair customer treatment. Perhaps it's bc I'm an Asian woman. Ironically the service rep was an asian man! But I saw no one else get treated this badly. Never returning and never going to a staples again. I don't deserve to get demeaned over 2 printouts. That rep should be fired. read more

Terrible store manager, can't be bothered to help customers. Too busy and outright refused to show up at the counter. She should be fired.

Completely screwed us over. Print staff doesn't understand how to print basic things. Printed wrong fonts over and over again. We had an investor meeting and were unable to print materials in time because of how incapable they are at doing an extremely simple print job of 5 PowerPoint slides. Cannot describe how lousy their skills are at printing things. read more

Prices are not competitive unless items are on sale. Clearance section in the back is worth a look. When I returned an item, I received a gift card as part of my refund that the cashier never activated. When I returned to resolve the error, the manager gave a coupon that can only be used in the store on non-discounted items and expires in 90 days instead of a gift card that I originally used for the purchase. I later received a greater value gift card when I contacted customer support via Twitter. read more

Their customer service and printing service are horrible. Don't go there! Worst place ever. I am wondering why they are still live. It's just completely a piece of crap read more

I had to print a many high volume documents close to 1000 pages. The staff members were very friendly and answered all of my questions regarding the process. It was easier and cheaper to order online and do a store pick-up which I was able to do same-day. It was suppose to be next day but I called late in the day and they said it's ready. 5 stars for quick service, good quality and great packaging of documents for easy pick-up. Also the employee was very friendly and honored a coupon that wouldn't process online. Overall satisfied experience and would go back there for future printing and/or other needs. read more

Great service by Gabriel... had been misguided in purchasing the wrong refill for my Mont Blanc pen. Brought it back, and no problem...exchanged it for right refill & it worked perfectly. Thanks read more

A normal staples. Has all the office things you need. I found the staff is quite ok at this location. Prices are a bit higher than online but it is ok for the convenience. read more

If you advertise your "special pricing," shouldn't you honor it? Well, not at this Staples. The staff member wouldn't allow me to purchase the items at the price that they were advertised. read more

My wife was making name badges for a fund raising project and ran out of the Avery labels we had purchased at the Menlo Park Staples. I looked for the nearest Staples and found this store in Cupertino. We called the store to ask if they had these name badges in stock. After a wait on Hold and another wait while some one checked the shelf, we were told they were out of stock. We called several other office supply stores but none of them carried this particular label. So, I decided to visit the Cupertino store in the hope they did have some in stock. I found that they had a rack full of Avery labels and 6 packages of the ones I wanted. I took the package to the front and asked to speak to the manager. The check out clerk was very friendly and called him immediately. Then she ran my credit card and I waited ... and waited for the manager. After 5 - 6 minutes of waiting, I just gave up and left. The Menlo Park store was very helpful, but I cannot recommend the one in Cupertino. read more

Hi there, We were very impressed by Gabriel's service, there was small ticket item in clearance section in Staples and my daughter really liked it. It was Poster lights and this would enhance her social studies project significantly.. But the box was broken, we weren't sure if the poster lights were functioning. Gabriel went all out and about, set the unit up with the batteries etc.. to see if the unit worked. Thank you Gabriel for all your help.. We rate Staples very high for over and above Customer Service experience. read more

Very quick and professional, needed help getting an item and an associate was able to help me locate it for me in the back area. However the check-out process was a bit rushed, maybe because there was a beautiful lady behind me holding items that looked like they were going to drop any moment. My presented coupon was quickly grabbed from my hand and gave me a paper-cut in the process. read more

Friendly, knowledgable staff that printed my posters in a jiffy! Couldn't be happier. They are one of the top 3 Staples print centers in the country. The rest of the store shop work so well. read more

NEVER SHOP AT STAPLES!!!! They will refuse to honor any miscommunication and blame you. They will have an offer. Looks like a good deal. Buy one printer cartridge and get the 2nd 30% off. Good deal right. You print the coupon and take it to the store and they say it is only 30% off the less expensive item. It doesn't say that on the coupon you printed, but if you order on line it says it will take 30% off the lesser item. But since I'm not ordering on the website I don't see that disclaimer. I just print the coupon and the disclaimer is NOT on the coupon. After talking to several customer service people including someone from the Office of the President they say it's my responsibility to go to the Website so they won't honor the terms of the printed coupon. HORRIBLE CUSTOMER SERVICE!!! DON'T SHOP THERE!!!!! Tell everyone, DON'T SHOP AT STAPLES!!!!!!!! read more

I ordered two items (totaling $12.07) online on 8/22/19 for next-day delivery to store. [The order number is 9802638580.] The order was shipped on Saturday, 8/24/19, a day AFTER it was supposed to be at the store for pickup. I contacted customer service after receiving the notice that it had shipped to ask for a revised ETA at the store, and the agent was unable to provide that information, but told me he had submitted a report and that I should hear back the next day. This did not happen, and the items did not make it to the store. On Monday, 8/26/19, I received an email saying the items had been re-shipped. On 8/27 I received an email stating that delivery had been delayed...at this point I requested a refund. I received an email telling me that a request had been submitted to stop delivery and have the items returned to Staples. Since that date I have contacted Staples' customer service via email or phone four times to follow up on the refund request, and was told each time that it was still in process or that the agent responding had escalated my request and that it should be completed within a few business days. Nobody from Staples has ever contacted me to follow up on this, despite my numerous requests and increasing dis-satisfaction and anger relating to this. I have still not received the refund, and it is now approaching two months since I requested it. I have filed a complaint with the BBB as of today. read more

Poor poor poor customer service. Yes, I went at peak hour, yes the store was busy BUT, not one person to help on the floor. A man who looked important said he would help, disappeared and never came back. After spending a good amount of time waiting, I found someone who would help. I wanted to buy an item that is pretty expensive , they had just one of those in stock and the packaging was damaged. I am not going back into this store. read more

I guess I'm getting old but I am seriously tired of doing business with companies that don't take care of their customers, don't follow their own polices, and are staffed by people who seem to know nothing and can do nothing. I brought in 20 ink cartridges to Staples several months ago and they told me they would credit my accout for $2 per cartridge, provided I used the credit to buy ink (or a limited number of things). Can I use the credit today? No. You have to wait for an email and a coupon. Ok. I waited. Coupon never arrived. Checked SPAM..nothing. So I go to the store and I've even managed to keep the receipt for the cartridges. They look up my account. Yes, we can see you brought them in. No we don't know anything about why you didn't receive a coupon. Here's a 1-800 number you can call. Right. A 1-800 number. Wow. Do they have a router I can talk to and punch in some numbers in order to be put on hold? I'll bet they do. Whatever...I'm over it, but I'll never, ever, shop there again. When they go out of business, which they will, I guess they'll wonder why... read more

Clean, organized, not crowded (maybe not good for store, but good for line-haters). I have stuff shipped for free here often, and they always been fast and cheerful in even unpacking the box for me to make sure it contained everything I ordered. What more can one ask for in a retail store? read more

Very bad experience! I give one star because there is no zero star! I came here because we had a gather with my friends in this area. I went to buy 3 gift cards to give to my friends. After I paid and signed, they started to activate them. But they could not activate the 3rd one. Without asking my permission, the cashier canceled my 3rd gift card, and then his manager came out and void the cancelation. At last, they charged me all 3 gift cards' price, but only 2 are activated. Then they told me that they could not do anything more. They could not active another gift card to me. They even let me call my credit card company to cancel the transaction, but the bank didn't have the right, but Staples should do that; or after the transaction posted, I disputed. I understand the banker's explanation. But Staples people said that their system could not void my transaction, so I could not even dispute the transaction later they have my signature. If I want my money back, I must come another time when their manager and their banker was at work. I lived very far, so I refused to come another time. To me, you either give my money back or give me a 3rd gift card. The cashier and his supervisor said that their operation manager had more power than them, and they called the operations manager (named Carrie Breit) many times. The operations manager refused to come out to meet me to settle this down. I am pissed off by their behaviors. Till here, it's already one hour passed. Finally, their operations manager (Carrie Breit, without showing) told them that they could void my 3rd gift card's charge. They wasted my time, and they could not give me an satisfying solution. Later I called Staples Customer Service to complain this and they told me that they could not do anything. In other retail stores or online store, they could easily solve this kind of problem. Why does Staples use this suck system, stupid policy, irresponsible salesman and operations manager? I am sorry for this tedious and not logical review, because I way too angry. I will never ever come back to any Staples! read more

I spilled the tea on the keyboard & after reading reviews I went to staples at Cupertino. First they assured me that they can definitely fix it & it will take 7 to 10 business days and charges$ 290 from me. But it was never fixed & after 3 weeks they told me that it is beyond repair. Then I had to call them literally everyday for my money. Thay wouldn't return it & kept on telling me that they have already deposited It but it was not reflecting in my ban statement. Finally I told them that if it is not deposited then I will come to to the store & they will have to pay by cah. Then finally after 8 to 9 days I got my money back. read more

I stopped in to pick up a few items, but couldn't find anyone to wait on me at check-out. However, 2 employees stood at the check-out talking to each other, Finally, one saw me standing there and requested a "cashier to the front" but nobody showed up. The two continued to hold their own conversation, so I finally gave up and drove to a different store. My experience there was infinitely better, so now I drive an extra 2 miles to get good service! read more

This is primarily a review of their shipping department for online purchases. I placed the order with staff assistance at the in-store kiosk and that was fine, but the package I received was a crumpled box with the items thrown inside and no packing material to prevent the items from sliding around causing damage. In addition, the order was completely wrong! I called to initiate the exchange process and the customer service person never sent the return label! I did receive the correct order but poorly packed in a different size box which was also broken in a different place! They also charged me a second time, without telling me that they were going to do so! Now I am in for double the price, and no refund until they get their incorrect shipment back. I finally have a shipping label and a broken box full of items to return, but I am burned up about the inconvenience of the delayed order and the extra steps I need to take to return a shipment that was their mistake. read more

gabriel was the best man，the best service. That would really help me a lot. I'm very grateful.

Very nice people in this store. I was last Sunday to print a book for my boy and the girl in the printer area was very helpful.

Staples Cupertino is like a neighborhood store - I would go out of my way to go there! With most of the merchandise pretty much the same where ever you go, the only things that make a difference are price and service, and I get both at Staples Cupertino. The staff is always extremely helpful and more often than not, I haven't noticed the latest promotion or coupon. They always ask if I brought my coupon and if I haven't, they print one out for me. They just matched a lower price I found elsewhere on toner and I got an extra 15% off on their coupon for the day - most office supply places don't apply these types of coupons to toner, memory etc... so I was thrilled to get the extra savings. I always get helpful and friendly advice there on product choices as well. It is a pleasure to shop at Cupertino Staples! read more

Had an outsttanding transaction with the Assistant Manager (Woo). He took my returned merchandise and was very accommodating. Came up with several coupons and I ended up an extremely happy and satisfied customer. I would highly recommend Staples on Stevens Creek Blvd. as one of my favorite stores! read more

I had outstanding service from Gabriel today. He was so helpful with everything I needed. He found everything for me and even loaded it my car for me! Great service. I will come back again. read more

I called the Cupertino store wanting to order a printer that I tried to order online, which priced incorrectly on the website. Sales person rudely barked "why don't you just order online," before giving me a chance to explain. She then complained to a coworker without covering the phone that "this guy wants me to order a printer and I told him to do it online." She returned to tell me she didn't know how to do this and gave me to her manager, who to his credit, offered help. I found the same price through Amazon and with Prime, didn't have to pay for shipping. Lessons learned - check with Amazon, and shop elsewhere than Staples in Cupertino read more

I've been to this store several times. I've never been to a store that consistently has the most uncaring and unhelpful staff. The staff seem to always be in a bad, negative mood. Never a welcoming or 'can I help you' comment. Just bad vibes all over the place. If you can do business elsewhere, I suggest you do. read more

The thing I liked was the customer service. That has changed and it's hard to get any help on the floor now. Lackluster service when I have been able to track someone down. Still not quite as bad as the Office Depot in Sunnyvale, but trails behind the Office Depot in Mountain View. read more