Love this UPS store and its kind employees. Ritu was especially helpful on multiple occasions. She has helped me taped up my box when I had forgotten to bring my tape once and when I did remember to bring my tape dispenser and didn't know how to use it, she had shown me how it worked and explained why it worked that way. I am very grateful for spectacular customer service provided by Ritu and others there. read more

I realize people prefer to complain when things go wrong and that consumer shipping is a very difficult industry but 2.5 stars is unfair for this location. If you look at the reviews over the last 18 months, they are mostly 5 stars with a few 1 stars mixed in. I've used this location a handful of times and I have always been happy with the customer service. The woman who has helped me most of the time has been there for years. On the most recent visit, she offered to repack a fragile package I was shipping across the country -- double boxing it and adding significant protective packaging. She also explained a variety of delivery choices, most importantly including signature required. When I was unsure how to fill out some of the paperwork, she offered to do it for me. So why not 5 stars? It's pricey. I can't say for sure it's more expensive than other UPS locations but it seems like it. But it's convenient and friendly so I'll keep coming back. read more

The UPS Store - Hours - Shipping Centers Near Me - Cupertino, California

The person who assisted me at the UPS store with my large print order of almost 200 pages, and complicated collation, different file sizes, color and black-and-white, some card stock, was very helpful and patient. While the whole order took over an hour to fulfill, it was ultimately much faster and cheaper than it would have been printing it myself or going to another location. read more

Staff especially notary agent herself is patient, understanding, and professional. When we needed an additional person to sign off, she not only called around to see if she could get ahold of someone, but also followed up with me later during the day. read more

Good people. Service oriented. Exceptional response time. I appreciated their help. I will return.

I went to ship a package and return some items from Amazon. The lady who helped me was very nice and incredibly efficient. Good service with a smile. It beats going to Whole Foods for Amazon returns - WFs can be a hit or miss based on crowds and their level of staffing. I'm not sure why their reviews / rating are so low (perhaps they are from older experiences and different ownership), but I have been here several times, and my experience has always been great. The store is clean and spacious, and it's located inside a plaza with a lot of places to eat (and some places to shop). Parking can be a little tight at times, but nothing too crazy - they even have short term parking spots right outside of the store which is very convenient. read more

Fantastic service at The UPS Store in Cupertino. Efficient, knowledgeable staff who go above and beyond. Easily one of the best shipping experiences I've had. Highly recommend this location for anyone who values great service and a smooth experience. read more

RITU!!!!!! Is the best! She's always so helpful when I come in. Goes above and beyond for the customers. Thank you for being so awesome. This location makes everything go so smooth! read more

Great UPS Store with efficient and helpful staff. I mainly come here for Amazon returns and notary services. Super convenient for busy people like myself. read more

very hospitable and helpful in providing services. Also guided with what is required and all the options to ship.

Easy quick Happy return drop off! Always nice and friendly whenever I need to return something. Also you don't need the package if you return something for happy return just the item! read more

Love, love , love this store! They're so friendly and genuinely treat their customers with care. I rarely have more than a one minute wait for service and I'm always greeted with a smile. I feel confident in the shipping service they provide. Although I live nearer to another store, I choose this store because of the outstanding customer service. read more

Quick and kind service! First time doing UPS in years and forgot to tape my box up. The clerk helped me and I was on my way after read more

They were friendly, fast and efficient, all you need from a UPS store It's also clean and conveniently located read more

Easy returns, staff is friendly, great value. Love shipping through them! Never have any issues with returning to Amazon or shipping to family, Thanks UPS read more

The UPS Store - Shipping Centers Near Me - Cupertino, California

Thanks guys, all stuff are very friendly and helpful, every time when I go there, they help me with nice smile. Thanks again read more

I had forgotten a step in shipping an item but the employees there were very kind and helpful walking me through what I needed to do

Clean store with efficient and helpful staff. Always had a good experience. Like that they take and reuse packaging

super helpful and fast. The worker who helped me was very kind and efficient. I had to return a bulky 35lb Amazon package and she helped me tape it. read more

I've been using this UPS location for my Amazon returns for the past 3 years. Quick service time and friendly staff.

This is the closest UPS location to me, and I'm glad about that! The staff are helpful, and I especially want to thank Ritu for being super kind and helpful with my situation, making everything so much easier. read more

One of the UPS branches we frequent not just because it's the nearest but the staff is so nice and greets you with a smile everytime!

they were very helpful when I brought in my Amazon return, even though they must be getting a lot of these since the whole food store is still closed. I appreciate the friendly service. Makes me want to come back and use their services, etc. read more

They were super nice. Very quick service. Would recommend. I went to deliver a return and had no issue.

Pleasant environment and service. Mailed out a package to toronto and it was a fraction of what it would cost.

Needed to send an original birth certificate to Sacramento to have the Secretary of State Apostille it. The staff was very knowledgeable and helpful. read more

Well run operation. I've dropped off many packages here for Amazon returns and Nespresso pods. Also notary services are great. Friendly staff and very helpful. Prices are very fair. read more

The gentleman at the counter was very helpful late evening on 1/6/26 and went above and beyond.

Great Service, Excellent location, Highly recommend. I was there to return my Amazon order and Mister was very helpful and professionally dealt with my package in a very swift manner. Thank you again for your help!!! read more

Very friendly and efficient. Every time I go in, it's more of the same! I use them for notary and shipping services

Very kind n helpful. Inlove being to this store everytime. Ritu mam was so welcoming n helped me perfectly

These new owners are very helpful and friendly. Convenient location for larger item Amazon returns. Saw that they have notary service as well. read more

Quick walk in after work at 6:30 pm and they did it very quickly for $15 a signature No fuss and very convenient and thorough job read more

the store is busy but the service is always very efficient. each person coming in the door is always greeted and told they will get served shortly. I have never had anything less than an excellent experience here, they are thorough, helpful, and timely. thank you!! read more

I came in today to get a few documents notarized at the UPS store, and was met by Ritu, who very patiently guided us through the process of identifying which documents needed a notary and/or witness signatures, as well as the typical protocol for our situation. She then facilitated the notary process and looped in two additional witnesses. Despite some early confusion on our part, she was a huge help in getting this done promptly. read more

This is one of the few stores that has more 1 star review than anything else. I returned an Amazon ordered. Was charged $2 some tape over the returned box. In the past, Amazon location would just help me tape it. I don't recommend this location. New ownership but still sucks! If possible, go to the UPS owned stores. The services at independently owned UPS sucks in general as Steve Jobs would say. read more

I had a challenging shipment of 8 paintings to send to Virginia. The team at the Cupertino store handled everything, including the protective packaging for safely transporting the artwork across the country. They worked with me to get the project completed within my budget and everything arrived in perfect condition! read more

Great service by the notary. She helped us understand the process and assisted us as well

They are great! By far my best experience in getting UPS services. So kind, patient and helpful!

The staff at this store are always helpful and friendly! Whenever I come in I'm always greeted with a smile, and no one ever has any problem helping me or answering my (way too many) questions. Great experience every time. read more