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    15 years ago

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    The UPS Store

    The UPS Store

    3.0
    (56 reviews)
    10.7 mi

    Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

    Bad experience, wouldn't let my brother get my package, made him wait 30 minutes when he had all…read morethe information needed to get my package. Because of it, there charging me extra money to hold my package when I called the store a week earlier and a worker said it was fine if someone else picked it up on my behalf. Never shipping my things from and to UPS again!

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    The UPS Store
    The UPS Store
    The UPS Store

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    USPS - postoffices - Updated June 2026

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