Very lucky to have this convenient UPS store in an area of Pacifica which is easy to reach and with…read morelots of parking Shout out to Cody today for helping with a package return that was annoying due to multi-step return instructions from the vendor. Cody helped out making the process simpler. Really appreciate her customer service! But all the UPS employees there are helpful

Normally have nothing but high praise for these guys - - for variety of services offered, helpful…read morestaff, convenient location - - but this one will not be so. Needed to ship a very delicate and expensive item to the East Coast; packaging advice and Ground Shipping price were excellent, but found out that the Insurance charge was almost 5x the UPS national rate. Apparently independent Stores can charge what they like for Insurance rates. In future, when needing to repeat this process, will likely ONLY have this Store package the item, if I don't do it myself/use another service; THEN I'll take it to FedEx, USPS, ..., for Insurance/Shipping.

$2 for 2 pieces of tape? For $2 more I can get a whole roll! I didn't notice that the Amazon return…read morestated I must seal the box. This is a first. Usually the UPS Store boxes and ships back to Amazon for free. The employee could have politely told me this and perhaps even made an exception. Instead they created a dissatisfied customer who won't be back. I just went to the UPS Store in Pacifica they said it would be no problem and no cost to put 2 pieces of tape on the box for me. They were very polite! HMB store not even common courtesy of,"Hello how can i help you?" just stood there until I mentionedI i had an Amazon return. Guess which location gets my business and recommendation from now on.

I've been to this UPS Store before however, like a lot of people I had to deal with that…read moreInconsiderate person, known as Marc. So, I had some papers to bring in and send to an email for our family business, and marc was for the most part fine, expect at the end when he asked if I need another copy, I was pretty much confused so I said yes, so he rolled his eyes and preceded to make another copy. Then when paying, he said "press here to not donate to charity" which is basically like skipping that step, and when I didn't say anything he rudely said it again. Honestly, I understand that work sucks and that sometimes you're in a bad mood, but you should NOT be taking it out on the customers. From now on, I'm gonna go to the San Mateo UPS Store instead.

Teresa and the team have been wonderful. They've been accommodating and very customer service…read moreoriented.

They lost another package of mine and they are making me go to the sender and report it lost even…read morethough they received the package and lost it. Got to be the worst service and post office I have ever dealt with. I would never use this service if I didn't have too. Very unprofessional and they don't care about the customer.

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Staff was very helpful in helping me print and make copies and also the toon I can forward my…read moreattachment to them to print rather go to the computer to do it.

FedEx in Millbrae just blew my mind. A package didn't arrive on time that was a bit expensive to…read moreship and was needed for repairs due to hurricane Lowell in Kuaui. They just issued a full refund with absolutely no hesitation, and, I just can't believe I didn't have to argue with anyone to get it. Maybe a bit of a sad commentary on the treatment we are used to receiving from big companies, but, that's a conversation for another day. Thank you FedEx for issuing a no hassle full refund and offering such outstanding customer service. It is much appreciated.

Came by to ship a birthday gift to Florida! Paul, the owner was super awesome and help me get my…read morepackage labeled and shipped out quickly! They had the option of wrapping my package too but I was in a rush! Also I must add it was like a little gas station in there, tons of snacks and drinks I had such a delightful experience and would come back again! P.S there's lots of parking!!

Definitely 5 stars! The service was great. No fuss. Mailed my package and done. Friendly staff…read more Will definitely come back and use the service again.

I used their fingerprint service. Fast, friendly, efficient, affordable . Very professionalread more

This place is great! Amazing staff and wide variety of services. I love that I can drop off my…read moreFedEx pkgs here. The box rental rates are very reasonable.

It is very convenient that they are open on Sunday's. That in itself gives them the stars. It may…read morebe tough due to street parking to carry a big box in there to ship w whereas FedEx down the street has their own parking lot, though it can be full as well. They are no nonsense, transactional, straight to the point. Efficient with Amazon returns especially.

I had called the Millbrae UPS store a few days prior to confirm their mailbox rental promotion --…read morespecifically the "first three months free" deal, which I was told over the phone did apply, and that I would just need to pay the setup fee. Confident in that information, I walked into the store to open a mailbox. Unfortunately, I was met with the most unprofessional and rude service I've ever experienced. A staff member named Shan (or Sean) interrupted me mid-sentence when I tried to explain the offer and flat out denied the promotion. I let him know that I spoke to someone on the phone who confirmed it, and instead of helping or clarifying, he dismissively said it wasn't valid at their store. Even after I showed him a QR code from the Millbrae location referencing the promotion, he arrogantly said it was "incorrect" and offered no further assistance. I asked to speak to a manager, and he told me the manager wasn't in. When I asked for the contact number, he gave me a fake phone number. Completely unacceptable. I walked in simply wanting to open a PO box -- not to be belittled or made to feel uncomfortable. I won't be returning, and I would not recommend anyone do business at this location if this is how they treat customers.

I wish I could give a better review as my first experience a year ago was very good. I came here a…read moreyear ago to get a LiveScan done. Easy peasy, processed, done. However, recently, I stopped by the location at 9AM since that's when it is open according to Google. They updated their opening times to 10AM instead once I arrived. Ok, no biggie, this is not their fault that Google was not updated. However, I came back at 10AM and it still wasn't open. I waited outside for about 10 minutes and no one ever came. Door was locked, lights off, nobody in sight. This was pretty irritating as I remember that I waited for them a year ago around 9AM for a few minutes until someone finally came out to unlock the door around 9:20AM. Just make the opening hours 10:30AM or 11AM instead if ya'll aren't going to be on time. I can understand 5 minutes or so but in customer service, I was hoping it would have been better. Everyone's time is valuable.

This is DHL. Not a mailbox. Photo on their yelp is confusing cause it shows FedEx ups etc. it…read moreshould be called DHL on yelp! Or just take down the yelp business cause I'm sure I'm not the only one confused. Smh. Wasted my time carrying my boxes inside just to bring it back to my car. The lady working there was on her phone and I felt like I was interrupting her

Hi Love this Post Office! Excellent usual services. Plus weekdays before 11 AM they will even…read moreaccept mail ready larger packages that will not fit in the mail slot. Just knock on the door next to the post office boxes. If they are there then they will open the door to accept your package. They will also check your post office box for any incoming mail packages that do not require a signature. Wish other post offices are as friendly and service oriented!

The Post Office in Montara is a true treasure. The people who work there are friendly & efficient,…read moreand the service is great. They usually have one window open, but a 2nd person is always checking for people who are there to just pick up packages.