Hi Love this Post Office! Excellent usual services. Plus weekdays before 11 AM they will even…read moreaccept mail ready larger packages that will not fit in the mail slot. Just knock on the door next to the post office boxes. If they are there then they will open the door to accept your package. They will also check your post office box for any incoming mail packages that do not require a signature. Wish other post offices are as friendly and service oriented!

The Post Office in Montara is a true treasure. The people who work there are friendly & efficient,…read moreand the service is great. They usually have one window open, but a 2nd person is always checking for people who are there to just pick up packages.

Teresa and the team have been wonderful. They've been accommodating and very customer service…read moreoriented.

They lost another package of mine and they are making me go to the sender and report it lost even…read morethough they received the package and lost it. Got to be the worst service and post office I have ever dealt with. I would never use this service if I didn't have too. Very unprofessional and they don't care about the customer.

Complete dysfunction since the new postmaster took over. Packages and letters delivered 2 months…read moreAFTER arrival at the facility, including checks. "Batch" delivery to our PO Boxes with days of empty boxes (never happened before in 20 years) then crammed boxes. Yellow slips with a "sorry we don't see anything" after waiting in line, yellow slips for packages when 50% of the keyed boxes are empty. Waiting on the postmaster to finish talking to some person about non postal related stuff for minutes and told , I'll be with you in a minute, standing there with my yellow slips with a line forming behind me. The workers working hard filling P.O. Boxes and sorting mail while their boss stands there like a statue not offering direction or helping. It's clear to this family that the problem is with the boss here. I could ignore the rudeness and disrespect if he performed even at a barely acceptable level, We have received expensive orders over a month after tracking showed them arrived and missed the date to return them. Just crazy. Never in six decades have I seen such utter incompetence.

In the past 4 months I've had two letters posted from the El Granada post office that have shown up…read morea month later. One just showed up today covered in coffee stains postmarked May 29th. Today is June 27th. So almost a month later. And the other was postmarked in April and showed up in June. Something is screwy there

Just finished at the gym nearby and needed to send out a package and didn't want to go all the way…read moreto south city, the post office i usually go to. Found this one nearby on yelp, pictures weren't updated on here so here is how the post office looks now! Building was updated, inside is clean and service was quick. Everyone is very nice and polite!

I love this post office. The employees here are very kind and helpful. I pick up my packages here…read moreand they have always taken good care of me. If my packages are too heavy, they will help me to the car with them. If I'm missing something, they will help me to find it. I'm always treated with kindness and courtesy and helped to the best of their ability. I really don't see how anyone could find fault with this place. Not only am I happy with the service, they frequently go beyond and above my expectations.

I return a lot of Amazon packages and I have gotten fingerprints done at this location several…read moretimes. The team here is fast and very efficient. I will be back- great location!

I've been a customer here for some time, but I've noticed some concerning changes recently that I…read morewanted to share as feedback. I've experienced some confusion around pricing for shipping supplies. On my first visit, a small plastic mailer was marked at $1.99 but rang up at over $3. When I mentioned the discrepancy, I was told prices had changed, though the signage hadn't been updated yet. I understand prices can increase, but I believe there may be legal requirements about charging the displayed price. On my second visit, the same mailer was over $5, and I noticed pricing was no longer displayed at all. Most recently, I was charged $11 for a small roll of packing tape, which seems significantly higher than the $3-4 I've seen at other retailers. I appreciate the convenience this location has offered, but without clear pricing displayed and with costs being considerably higher than alternatives, I'll likely need to explore other shipping options going forward. I hope this feedback is helpful, as I'm sure transparent pricing would benefit both the business and its customers

I never got to thank the wonderful team at this store…read more It happened around July, and I was shipping a UPS package from a different city, which contained an inexpensive but very sentimental gift for an infant that recently underwent a major medical surgery. It was supposed to arrive near the San Francisco area, but somehow ended up all the way out at a UPS drop off point in Half Moon Bay. I thought to myself, "Not again." This wasn't UPS's first time losing one of my packages, and dealing with the UPS call center can be a total headache where you're treated as another number. Out of desperation, I called the UPS Store in Half Moon Bay for assistance to help me find my package, which was not even at their location. With the help of two employees (I believe it was David and the owner Carlos), David was able to retrieve my missing package and Carlos re-shipped it to the right address. Words couldn't express how thankful and grateful I was, and I couldn't even hold back my tears because of how important that package was as well as the child that received it. All I can say is, they really went above and beyond. Thank you so much, UPS Half Moon Bay team!

If you are looking for good service and help with shipping, notary etc, then DO NOT go to the ups…read morestore in HMB. Keep going to Redwood City or another town They will always find something wrong with your package or document to force you to buy a new box or bring in extra documents etc Customer service and quality are very poor here at this location

Did the post office worker seriously just tell me that they don't sell international stamps?…read more I had to do a double take. I needed stamps to mail letters to England (which I've bought before) and this woman who was not familiar with her job said they only sold stamps for United States letters. Thankfully a supervisor heard me and got the stamps and showed her that VIOLA, people do Mail letters to family and friends outside of the country! She didn't know how to scan the barcode, and needed help with that too. Epic fail!

Although there was initially only 1 person at counter thus long line, she was efficient & kept the…read moreline moving while being pleasant. A second employee opened a line & help reduce the line wait.

The staff were really friendly and efficient - mailing was a breeze even during the crazy holiday…read moreseason rush. Sandy, a tall, pretty Asian woman was all smiles and readily offered help while I was in queue and In fact assisted me with my loads of mailing stuff. Afterall, I was told that I need not fall in line as my mailing items were already labeled:

These guys do a really good job for what they have to put up with sometimes. Overall, they're…read morepretty fast. The delivery guy is really nice, as others have noted. Once a really offensive customer started shouting at Bonnie (a postal worker) and to anyone else who would listen, because Bonnie was speaking Mandarin on the job (even though the customer was a Mandarin-speaker and Bonnie was on her break), and accusing the PO of giving 'Asians' 'preferential treament'. Uhhh... I wrote a couple of angry letters, and got a call back from some postal authority saying that they basically weren't allowed to say anything to customers like that. ??? That's a fed, I guess. 4 stars. Sometimes they have an unpleasant job.

Went to this Store 12/20/25 . Needed Notary Service. There…read morewas a line for the Notary and they were absolutely great and quick. I was so pleasantly surprised at the friendliness of the Staff. This is a great Store. Susy

I dropped off a package here exactly a week ago, on 1/31/26 at 10:20am and this is confirmed on the…read moretracking but somehow my package containing $230 shoes disappeared and never made it to their destination. Per the tracking, the shoes never left the store and there was no explanation when I called both the store and UPS corporate to try and figure out what happened. Since UPS was no help despite being the last to be in possession of the package, I ended up having to involve the recipient/retailer I was returning these shoes to for a refund. Such a headache and quite the disheartening ordeal! I will be using a different UPS location from now on...

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!