Marc was SUPER helpful in getting my return package correctly put together when I failed to include…read morea slip of paper inside the already taped up box. Instead of me needing to go home, open the package, place the slip inside, and re-tape, THEN bring it back to the store (what I think most businesses these days would say needed to be done), Marc took care of it for me right then and opened/resealed the box for me. So helpful in saving time and money (gas to drive all over the coast), and sparing me some additional stress to the already packed day. Thanks, Marc!!

If you are looking for good service and help with shipping, notary etc, then DO NOT go to the ups…read morestore in HMB. Keep going to Redwood City or another town They will always find something wrong with your package or document to force you to buy a new box or bring in extra documents etc Customer service and quality are very poor here at this location

Teresa and the team have been wonderful. They've been accommodating and very customer service…read moreoriented.

They lost another package of mine and they are making me go to the sender and report it lost even…read morethough they received the package and lost it. Got to be the worst service and post office I have ever dealt with. I would never use this service if I didn't have too. Very unprofessional and they don't care about the customer.

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Staff was very helpful in helping me print and make copies and also the toon I can forward my…read moreattachment to them to print rather go to the computer to do it.

This branch is awesome. I needed something printed out and laminated. I was in and out within 10…read moremins. The staff is awesome and very helpful. Thank you

Came by to ship a birthday gift to Florida! Paul, the owner was super awesome and help me get my…read morepackage labeled and shipped out quickly! They had the option of wrapping my package too but I was in a rush! Also I must add it was like a little gas station in there, tons of snacks and drinks I had such a delightful experience and would come back again! P.S there's lots of parking!!

Definitely 5 stars! The service was great. No fuss. Mailed my package and done. Friendly staff…read more Will definitely come back and use the service again.

I used their fingerprint service. Fast, friendly, efficient, affordable . Very professionalread more

This place is great! Amazing staff and wide variety of services. I love that I can drop off my…read moreFedEx pkgs here. The box rental rates are very reasonable.

I had called the Millbrae UPS store a few days prior to confirm their mailbox rental promotion --…read morespecifically the "first three months free" deal, which I was told over the phone did apply, and that I would just need to pay the setup fee. Confident in that information, I walked into the store to open a mailbox. Unfortunately, I was met with the most unprofessional and rude service I've ever experienced. A staff member named Shan (or Sean) interrupted me mid-sentence when I tried to explain the offer and flat out denied the promotion. I let him know that I spoke to someone on the phone who confirmed it, and instead of helping or clarifying, he dismissively said it wasn't valid at their store. Even after I showed him a QR code from the Millbrae location referencing the promotion, he arrogantly said it was "incorrect" and offered no further assistance. I asked to speak to a manager, and he told me the manager wasn't in. When I asked for the contact number, he gave me a fake phone number. Completely unacceptable. I walked in simply wanting to open a PO box -- not to be belittled or made to feel uncomfortable. I won't be returning, and I would not recommend anyone do business at this location if this is how they treat customers.

Extremely disappointing experience at this UPS Store. I came…read moreto return an Amazon package -- the official return instruction clearly said "box needed" but never mentioned that a "product box" wasn't allowed or that a specific type of box was required. My box was sturdy, sealed, and properly packaged, yet the staff member Shawn kept insisting it was a "product box" and repeatedly refused to accept it. His attitude was condescending and completely unhelpful -- he just kept saying "that's a product box" instead of explaining or offering any assistance. I am 35 weeks pregnant, holding a heavy package, and Shawn stood there watching without offering even the slightest help or empathy. The lack of basic courtesy and professionalism was shocking. Amazon's website never states that a product box can't be used -- only that a box is needed. This location clearly makes up its own rules and treats customers unfairly.

This is DHL. Not a mailbox. Photo on their yelp is confusing cause it shows FedEx ups etc. it…read moreshould be called DHL on yelp! Or just take down the yelp business cause I'm sure I'm not the only one confused. Smh. Wasted my time carrying my boxes inside just to bring it back to my car. The lady working there was on her phone and I felt like I was interrupting her

Came here with my brother to get a document notarized last week. Dylan helped us quickly and…read moreefficiently while being so friendly, and we were done and on our way in less than 10 minutes. 10/10 will keep coming back!