I return a lot of Amazon packages and I have gotten fingerprints done at this location several times. The team here is fast and very efficient. I will be back- great location! read more

I've been a customer here for some time, but I've noticed some concerning changes recently that I wanted to share as feedback. I've experienced some confusion around pricing for shipping supplies. On my first visit, a small plastic mailer was marked at $1.99 but rang up at over $3. When I mentioned the discrepancy, I was told prices had changed, though the signage hadn't been updated yet. I understand prices can increase, but I believe there may be legal requirements about charging the displayed price. On my second visit, the same mailer was over $5, and I noticed pricing was no longer displayed at all. Most recently, I was charged $11 for a small roll of packing tape, which seems significantly higher than the $3-4 I've seen at other retailers. I appreciate the convenience this location has offered, but without clear pricing displayed and with costs being considerably higher than alternatives, I'll likely need to explore other shipping options going forward. I hope this feedback is helpful, as I'm sure transparent pricing would benefit both the business and its customers read more

I forgot to look at his name. This kid with the beard is very lazy. I think he applied for the wrong job; he doesn't help customers at all, even when they ask for help. read more

Very lucky to have this convenient UPS store in an area of Pacifica which is easy to reach and with lots of parking Shout out to Cody today for helping with a package return that was annoying due to multi-step return instructions from the vendor. Cody helped out making the process simpler. Really appreciate her customer service! But all the UPS employees there are helpful read more

I paid close to $70 to ship some homemade Christmas gifts across the country (ground) which never arrived at the destination. The owner of this location was extremely rude. They did not provide any information about making a claim or what to do. "I did my job, why should I refund you anything?" Happy holidays I guess? What a jackass I called UPS and they told me the UPS store should help me with next steps, and the owner here did not. So I'm totally lost a priceless package of homemade gifts and almost $70 in shipping costs? I asked if I should dispute the charge with my credit company and the owner accused me of "squeezing" them? I still have no explanation as to what's going on. read more

I went in to mail a package and tried to send the label for Amazon yo them. Sent five emails and nothing came through ! The gal there was not helping me to do it . Will return tomorrow and that will be the last time I will ever go there! read more

There is a very sullen rude older woman at the counter who is ALWAYS short and curt and rude. Avoid this place if you're tired of being treated poorly. read more

While it wasn't perfect, they were much better today than last time. It felt like they actually wanted my business and that is a huge improvement. So thank you for that. But, the reason I'm updating this post is because of this... Last time I did an Amazon return using their location to drop off, they made me remove it from the Amazon packaging which wasn't opened before I got there and they gave me a receipt that provided me no way of tracking the return because it had a "reference" number instead of a tracking number. The receipt they gave me today had a tracking number, so I will be able to track the return. Thanks for changing your practice there. So, much better than the last time. read more

The UPS Store - Do you know you're at the place I'm reviewing. - Shipping Centers Near Me - Pacifica, California

The Asian lady who looks like a man was really passive aggressive with an attitude. She refused to take a package even though Amazon said take it to an ups store. She said give it to an ups driver instead. Makes no sense. read more

As a Pacifica resident for 25 years I have used this UPS store ever since. I am extremely appalled by the new Owner/Manager's behavior and treatment of his customers. I was unaware of the change in ownership until yesterday 9/23/25 when I went to do business. I experienced a slow connection and the individual who I found out later was AJ who was helping me told me to go out of the building and go into Apple wallet and take screenshots of the QR code . I said I never had to do this and he ARGUED with me that it has always been the case. He did not help me but merely dismissed me. Later, I found AJ is the new owner and I wanted to talk to him to express how I was dissatisfied with his rude and disrespectful tone and behavior towards a customer. He let me talk for a few sentences but said we were having a dialogue so he wanted to talk. He told me if I didn't like how things are to go a head a write a review and to leave the store , because I was preventing him to do his work at the same time he was rolling his eyes and tapping his fingers on the copier where we were talking . He refused to give me his full name as I wanted to report him to the corporate offices as he has totally ruined the UPS store brand. I have never in my life been treated in a rude, condescending, dismissive manner and I will not go to this store ever again . I will travel to South San Francisco which is miles away just to avoid patronizing this individual's business. I hope he learns that we as Pacificans will not stand for his unfriendly and shameful behavior . Learn from this AJ! read more

I am a local and I consistently drive past this UPS store to further ones due to the incredibly rude manager, incompetent employees, and random closures during what are listed as open business hours. On the occasions where I am forced to go to this store I can always expect it to be a hassle that leaves me feeling frustrated and confused. read more

This is my regular g-to location for returns, and I am always impressed with the patience of the employees with so many rude customers. I find them kind, helpful and efficient... great service! read more

Needed to make an Amazon return and just happened to see this UPS location while driving by. Came in and there was no one in line so the person at the front was able to scan my barcode, give me a receipt, and I was on my way, all within a matter of 20 seconds. Efficient, great service. read more

After many visits to this store over several years (due to its convenient location) i've decided to take my business elsewhere due to the attitude of its employees. Every time I go in the two ladies working the front are rude and have major attitude problems... sounds like a poorly run management would be the cause for their behavior. I came in looking to purchase a small box to take home and bring back later to ship. After looking around the store and not seeing any boxes, I asked the lady at the counter for one and gave her options of box sizes I would like. She stood there and just blinked at me. She's a perfect example of the lights are on but no one is home. Don't waste your time here. read more

Always great service and helpful people working here. I mostly come here when I have Amazon returns or shipping things on Mercari. On my last trip I had to return an expensive item from Mercari and the gentleman working there was wondering in helping find the right box size and safely shipping it back. I would much rather come back here then deal with Kohl's which took me over an 1.5hr to just simply scan a boxed up return and item for Amazon!!!! I think Amazon learned its lesson on never sending anyone back there again to return items since I have been able to return to this location when I need too. read more

The UPS Store - This guy was amazing!! I didn't catch his name and didn't want to take a photo of his face without permission - Shipping Centers Near Me - Pacifica, California

I've had really hit-or-miss experiences here over the years. After the latest, I've decided to take my business elsewhere, even if this location is convenient. It's not worth the attitude and nonsense charges. The employees here are unfriendly and barely helpful. (In my experience, this attitude usually starts with crappy ownership/management.) Also, they will nickel and dime you for every little thing -- $1 to tape your package (really?!), $6 for packing materials, $3 to print a mailing label. Then they will insist you pay cash. On my latest visit, I asked for help with something related to a delivery address and was told to contact UPS. I thought that's what I was doing? No, the clerk lectured me. This is a store. The delivery service is separate. Oh. OK. Got it. This is a franchise, which explains the terrible customer service. read more

This place is such a rip off and the worst UPS I've been to. Service is not friendly, and they charge a ridiculous amount for everything. I needed to print a shipping label, and I was charged a $2.50 shipping fee on top of the $0.25 per page. I ran out of shipping tape, and I asked if they could help me finish taping up a box - they charged me $1.00, whereas I've never been charged at the UPS store in SF. AVOID THIS LOCATION read more

Popped in today for copies needed for my passport ID. The staff are friendly patient and kind! Thanks again read more

Super efficient, friendly, and direct service. I came in just before closing and got through what I needed to get done. I think Tohma (it was a unique T name) was on the nametag for my post office clerk. Much thanks to him! read more

Everyone there is always very helpful and there is rarely a line. When there is, people are helped quickly and efficiently. I have worked closely with the notary to understand and notarize difficult legal documents. Today I'd like to commend the outstanding service of Josephine, who like a super sleuth, was able to track down my notarized legal docs that hadn't shown up where they were supposed to be sent. I had no receipt, I had no idea how they were sent, I had no idea when they were sent, but Josephine patiently helped me track down, asking pertinent questions, and was able to find my package! It had arrived and been signed for two months ago! Thanks so much Josephine! Keep up the good work. read more

Unfriendly, unhelpful Vincent has an attitude and clearly doesnt like his job - will be going elsewhere for shipping, packing and printing read more

They refused to take an Amazon return package. No reason or explanation given. Had all labels on. Told me to call Amazon and talk to them. Rude, arrogant like they don't want to work or do their jobs. read more

Very friendly and conveniently located right off the highway. Plenty of parking and service is usually fast. They do charge a small fee for various services, but I appreciate the convenience and customer service this store provides. read more

I use this place all the time. Workers are quick. Customers not so much. They process my amazon returns without issue. Great little building in a great little area in Pacifica. Cannot think of a better alternative then to use this ups store. read more

The best UPS Store ever. I Have come to the store at closing time with difficult issues and was helped completely and graciously until the job was done I recommend this place to anyone especially if they're not very tech savvy. read more

The UPS Store - The best UPS Store ever. I - Shipping Centers Near Me - Pacifica, California

Always received stellar service at this UPA Store! Keep up the good work and customer service!

Super easy Amazons returns. No wait on a Wednesday afternoon. Friendly and helpful employee made this a pleasant transaction.

Horrible attitude. This is during covid 19 pandemic. I put on a mask at the front door since the cashier told me to do so. Then the cashier said my mask is not good enough because it has holes on it. Well, its an old mask that I always wear for the past 3 months. It has a half inch tear in the middle of the mask. So I said no problem. I can just stuff napkins beneath the mask to make it a good mask. The napkin will totally cover up the tear. And the cashier said, "No, that's not good enough! You have to come back with a new mask." I asked him how come its not good if I add extra napkin beneath my mask to cover up the small tear? Other people can enter stores with a simple bandana. He just won't allow me to enter without a new mask. But I kept asking him how come I cannot stuff napkin beneath my existing mask. He just kept arguing with me. I know I did not break the law. The law says folks can wear a simple bandana as long as it covers your mouth & nose. People can wear homemade masks thats made with paper towels if they want. Then he finally realized his mistake then he tried to save his face by saying, "OK. You can take off your T shirt and tie it around your nose and that would work." So I started to take off my T shirt in front of the store. But luckily, a UPS man offered me a barnd new mask. So I wore that new mask and entered the store. Then I asked how come my T shirt is even better than my existing mask with extra napkins stuffed beneath it? The cashier just kept arguing insisting for some reason that won't work. Then the store owner came out and he was helping the cashier. He said he wants to ask me to leave because he did not like my attitude. Then he said I used faul language. I think I used faul language once. And he wants to change the entire subject into my faul language problem. I am sure this country allows free speech. I can say anything I want, even faul language. It was just a Amazon refund drop off. So I dropped the item off and they gave me a receipt. But store owner gets very defensive and basically told me to leave immediately. very bad attitude. Anyways, horrible cashier. He feels like he is so powerful because somebody tries to enter the store with an old mask with napkins stuffed beneath it. Just a narcissist who tries to tease his customers to make himself feel like a king. And the sad part is the owner totally supports his behavior. I see people wear bandana or even homemade masks all of the time. The law never stated that I cannot wear mask that has a small gap but with napkin behind it to cover up the gap. When you see this behavior, you know you spoke to a narcissist. He tries to convince the store owner that he is so right and customer is bad. But the truth always come out. The store owner will come to his senses soon. This narcissist will get him in trouble one day. read more

Answer the phone! I don't want to waste gas going there only to find the place closed for some random reason or we'll open at 11AM or something even though you should already be open according to website. read more

Not sure about the negative reviews; I've always had good service here (mostly Amazon returns). I'm in and back to my car in minutes.

Incredibly rude staff. Younger man got incredibly upset I didn't use the proper amount of tape and took it upon himself to tell me how upset he was. Not ok. Don't go to this UPS even if you're a Pacifica local. Go somewhere else. read more

Went on to drop off a package and the staff named Josephine was extremely rude & mean. I could not believe working as the front desk can treat you horribly. read more

Josephine rocks! Every time I've been here she's so friendly and helpful. Everyone here is helpful really, but we all have our favorites ;) If you need notary service, I suggest calling to make sure the times the notary will be in store. If you need something taped up, there's a small fee ($2 I think, not bad!). There are also PO Boxes on site. Great location, super convenient, lots of parking! read more

I have been a customer (mailbox services, shipping, notary) since 2009. I have experienced 14+ years of consistently excellent service from this UPS Store. This through the challenges of unpredictable workload, panicking holiday-season customers, COVID and staff chages (rare). Efficient and friendly at the same time. I go in there every day and I have seen these people maintain their professionalism despite whatever else might come in through the door. They know what they are doing in this shop and I highly recommend them. read more

Another one of those cases of disappearing Yelp Reviews. I know I have reviewed this local business before. Yelp, you're stating to irk me. Anyway, on to the review. I like this local UPS store for several reasons: + The decent packaging capabilities. + Good store hours. + No charge to drop off a UPS Package that is already in a state to be sent. + Ability to hold your packages for pickup. + Other services nice to use in a pinch . + The really are local. From the location itself to the people who work there. + Friendly staff who is always straight to the point of why I am here, and do not wast my time. + Other than restricted and fragile items the staff does no care what I ship. Trust me, this is a good thing when you want your private items to remain as private as possible. For all of the reasons above and more I will continue to use my local "The UPS Store". I cannot praise them enough for the number of times they have accommodated my last second requests. There are a few things I would like to see from The UPS Store in general. Such as ~ A UPS drop box outside the door, or a slot in the building for times when I arrive after closing and still want to drop off my package. ~ Ability to accept guns and ammo for shipping instead of being require to visit a UPS Customer Center. ~ Slightly better store hours by staying open to 7 PM during the week. ~ More reasonable prices on packaging material and labor costs. About the last item I want. Prices for materials and services are always a tough thing to swallow. But I do realize that many people think that UPS specific shipping should include the box and packing supplies at some magical price near to the shipping cost itself. But that is where the other part of the business to get paid comes into play to keep The UPS Store in Business. Certainly labor to package the item cannot be a free item either. In another sense I look at packaging popcorn the same as movie popcorn. It's expensive to the customer. It's low cost to the business. It is one of the things that keep the lights on. I may not like the prices, but I know the materials and labor will be available and consistent when I need to use them. Did you know this location is few hundred feet from a beach and a good cup of cappuccino? Check out the other local things around this place. They are other good reasons to ship and relax using the Pacifica UPS Store. read more

If I could give a one star rating I would. All the employees here are rude and one person even said if she had another job she would walk out due to the manger. I went into the store during the farmers market day had to park away from the store went in to pay my bill and was told I could not pay in advance. The. The rude manger called to say the bill was late I said ok let me get my card hold on she said I have a customer you hold also, I held for about 14 minutes due to she never came back, tried calling back and only got a busy signal, I called for several days left voice message no return call. Finally I received a email saying my box was canceled. I sent an email and the manger never replied, I called the next day and wow was she RUDE (Manger) she told me I am not reinstating your box I don't want your business I asked for the owner name and she said I am the owner and continued to talk and said call corporate. If she is the owner she needs to go! This place is a ripoff take your business else where, read more

Very convenient and helpful with my Amazon returns The store is clean ans organized. read more

Great service, nice people. I've had a mailbox here for over 4 years and am happy with the way they handle my mail and packages.

Every time I go to this store the owner/manager is always extremely rude. Her demeanor is very unwelcoming and talks down to customers as if we are wasting her time. This location needs a class in customer service. I've never been rude to her or anyone in this store yet get treated with attitude read more

Do not use this location. I brought in a package to return and I didn't read the instructions. The label needed to be printed as there was no QR code. I was told by Josephine that there was a $2.95 setup fee and then $.20 per page print cost. I asked what the setup fee was for and this person told me that it was to setup the account. I asked what account? Your account to print was the response. I pressed this person on what account I was having set up? This person kept playing games and saying that it's an account to print. There is no account to print. The printer is already set up and email was sent for them to charge me the $.20. I said that if I call UPS that they'd tell me there's a $2.95 charge. This person initially said yes. I then asked again and this person said UPS and UPS store are different. It's not the $2.95 that is the issue. There is no account that was being created. I don't appreciate people not being transparent. read more