Fool me once, I'm going somewhere else. Life is too short to accommodate incompetence with my hard earned money.
I used to ship through UPS until someone told me the post office was in trouble. I decided to switch carriers two months ago to USPS.
This post office always has a long line when I go. Time is money.
There is only one competent agent - the Asian gentleman with a moustache and glasses. He is both efficient and helpful. In two months of my bi-weekly visits to ship things, he is the only one who gives me receipts with stickers that have tracking numbers. He is also the only one who tells me when I can use a smaller box to pay less shipping.
The straw that broke the camel's back?
LINH - the unprofessional, unhelpful agent.
I shipped packages on Saturday. I paid extra for 3 of them to ship 2 day delivery to get there before Halloween (they are time sensitive items)
After leaving the post office my purse was stolen. With that, my wallet that had the tracking numbers for my packages. I realized this was a problem when my intended package recipients were emailing me they did not receive their packages.
I went to the post office to ask for a duplicate receipt. TWICE.
LINH REFUSED citing how difficult it is to do that. She said she'd have to do it during closed hours. She then begrudgingly gives me a phone number to her manager after telling me there is no manager on site there.
The phone number was fake.
Target can find a receipt for a purchase I made two years ago if I give them the credit card I paid with - yet the post office, who I am trusting to ship packages have a computer system that is so antiquated, they cannot reprint a receipt?
Nordstrom can also find any purchase receipt. Literally within seconds, they can facilitate a refund or exchange after a quick lookup.
Sephora has my entire purchase history available to me online. I know I paid $55 for Dr Perricone pore tightening toner in 2010. I know this because when I recently repurchased - it lead me to that previous purchase to verify the re-purchase.
At my work? I can reprint ANY invoice, lab result, or visit detail from any patient chart from the first day you visited the office in about 5 seconds. Seriously. 5 seconds.
To add insult to injury, USPS charges an additional $1.05 for tracking on top of the shipping fees while UPS does this for free. UPS also sends you text and e-mails of your tracking. Finally, UPS sends you text and emails when your package arrives at its destination.
The post office clearly is not a viable solution for competent people let alone a small business. I refuse to pay hard earned money for incompetence, antiquated systems, and smug, unhelpful agents.
I'm going back to UPS. I need competent, modern, professional people and carriers handling my weekly shipping needs. I have complete confidence if I ever lose a UPS receipt with tracking information on it - they will be more than happy to reprint a new one.
I continue to feel enraged that I paid USPS to ship packages for me including the additional $1.05 tracking fee to help my package recipients gage when things will arrive and I was denied that information twice. I was denied tracking information I paid for.
Wow. Stunningly stupid.
So the post office is in danger of being shut down. That's too bad. It's even more unfortunate that as a tax paying homeowner, I am actively part of what keeps the post office alive. It isn't a private mom and pop business - its a Government office.
Linh's systematic lack of professionalism is ridiculous when you really think about it. I am the reason she has a job.
Literally.
I tried to give USPS my weekly shipping business - but Linh singlehandedly made me doubt putting trust in USPS. Its a terrible way to feel when you are shipping important things.
This unnecessary nightmare experience is worth one star. Enjoy it - Linh did everything possible to deserve it.
The post office should just stick to what they know.
Losing people's Christmas cards. read more