Came here for a passport appointment. We got here about 10 minutes early and they took us right away. Super efficient and easy process. The person helping us was Winnie and she was very knowledgeable, friendly, and great to work with. We had booked a photo service with our appointment, they will take you to the back room to take a photo and make sure it's to your liking before they print it. After we left, we realized we had left my son's jacket on the counter. I called the store and asked if they could leave it in the front lobby for us to pickup later as we would not have been able to come back before they closed, and they were able to accommodate our request. read more

Wow! This is probably the best service I've ever received at any post office in my life. We scheduled an appointment for our 3.5 month old to get his passport and it went so smoothly. I realized last minute while reading the forms again that we needed a photocopy of his birth certificate as well as our IDs so I called and reached Kevin. He was very kind that it was all covered with our passport appointment. We got there on time and it is at a beautiful location with a short line (miracle?!) We were helped by Nick and he was such an all around fantastic person! The process went super smoothly and he got a picture of our swivel-headed infant on the first try!! I packed toys and was prepared for quite an ordeal but was so pleasantly surprised! I really have to commend this place for such amazing customer service! Beautiful beach location, short lines, amazing people--the perfect trifecta in a post office! I'll be back! read more

On top of all the positive things others have said about the staff and service at this post office it is located in a place with what might be the most spectacular view of any post office in the US. Tryto time your visit around sunset. read more

US Post Office - Post Offices Near Me - Pacifica, California

I went on 03/25/2024 around ~ 9:10am. I needed a bigger box for the items I was shipping together. Usually the boxes in the front normally work but my items were too big this time, so had to do my first round of waiting in line to see if they had a bigger box in the back. Alberto was very sweet and took the time to look around in the back for a bigger one of their boxes, but I guess this place is smaller than the San Bruno one and they did not have a larger selection of boxes. I had to grab one of the recycled boxes that cost more. I brought my own tap; however, forgot a pen - no big deal as they usually have stations with them and I can write address down once there. A family of six clearly filling paperwork out for their passport and working a lady there. Instead of going all the way around the family in line I waited behind the gentleman that was working with Fee since they were about to finish up from what I could see. They clearly know each other and talk for a little bit during the transaction and it finally gets to my turn to go up but she's trying to have this older lady that was at the other end who was clearly picking envelopes out and not ready. I went up to her counter and let her know was actually before her but just didn't want to go all the around this larger family when she was right there. But before I could really say anything she takes the box from and snaps at me for not having the address information filled out. Yes, the pen desk area is being used my a family and to your coworker is clearing helping them. I explain I needed a pen since the pens are being used - she throws a pen at me and tells me to fill out everything over there. She waves the older woman over and helps!! her finish packaging her items up and everything. I have to go back in the que and thank goodness I get Alberto who radiates joy and love for happiness. I finished up my transaction with him. I am not sure what is Fee's problem but she needs to take customer service lessons and points from Alberto about loving life. read more

US Post Office - It's busy in the morning as it opens. It took awhile for another person to open another lane. Alberto is very sweet and helpful - Post Offices Near Me - Pacifica, California

Pretty nice post office. With more and more USPS closing it's important to shout out the stand out stars. This location has some super nice people working there. The place is organized and has a pre paid label drop off location. It's also right next to the beach so who can resist looking at that beautiful ocean. Thank you to the young tall man with blondish hair for the kind customer service. read more

LOVE this post office!! Everyone that works there is SO NICE & totally go out of their way to give you great service!! I would give more stars if I could. EXCELLENT CUSTOMER SERVICE!! THANK YOU!! read more

It's Saturday December 24th at 3:30 PM in the afternoon and a couple of people still have Christmas Eve packages to deal with. How are we going to deal with them? Knock on the post office box pick up door and wait patiently for the very kind and gracious Lisa to come to our aid. While some people have complaint's about Postal workers I can definitely say without reservations Pacifica's Manor Post Office really came though today! I cannot thank Lisa enough for taking time to answer the knock and help out us lace comers for our Christmas packages. Well Lisa! Well done Pacifica Main Post office! Well done US Postal Service. Merry Christmas and Happy New Year read more

US Post Office - Lisa is the friendly postal worker to help get your package to you in the late afternoon on a Saturday Christmas Eve. Thanks Lisa! - Post Offices Near Me - Pacifica, California

Recently had to ship out some packages so I paid this location a visit twice in the last two weeks. I was pleasantly surprised to find a short wait both times and an attentive staff to boot! This location also has ample parking since it's right across a shopping area. Both times I went during the weekday around 11 in the morning. So if you had some shipping needs and want to catch a quick nice view of the Pacific Ocean, I definitely recommend this location. read more

Needed help locating tracking number. Had all the information about the package, but supervisor said they don't want to deal with it. Regret doing business with USPS. read more

Now I understand why the many negative reviews. About a month ago I sent out a birthday package of 1 children's book to Nevada and here is where the nightmare began. I ship a lot of things to Nevada, because my family lives there and usually it doesn't take more than 4-5 business days ground. Well guess what I don't know what the heck happened, but when I go visited my sister in law in NV she tells me that the birthday gift I sent just got there a day ago. What the heck! Really it took 3 damn weeks to get to NV? If that was the case I would've just brought the birthday gift with me. This was so darn infuriating that I've officially boycott this location. I can't believe this post office has me pay $6 and can't even do a simply delivery to the next state. I now go out of my way and pay a few bucks more to have my packages delivered by UPS. They are reliable and choose to take their job and their customers seriously and serve customers with a smile. I recommend anyone to seriously consider not coming here, because you don't know what the heck will happen to your package or when it will arrive to it's proper destination, if it even does. This is seriously disappointing! read more

Made an appointment at this post office for passport services. There was a short line when we arrived. The line moved quickly and then a young male worker name John came out to address passport customers. The people in front of us did not have an appointment and needed something this office couldn't provide so we were next. John was very patient and explained our options. He then helped and guided us through the process. I could not be more satisfied with service received. Other postal workers at this office seemed to be friendly as well. Thank you Manor Postal Workers! read more

Oh, Pacifica Post Office. I didn't think you could possibly get any worse, but much like the rest of the federal government, you have proven me wrong. My almost four-week mail hold ended five days ago, on February 13th, with instructions to redeliver. Do you have an explanation for why my mail has been sitting here labeled "Redeliver," for a week? Of course not! And here I wait while you hunt it down. Oh, and guess what? You just handed me a "second notice" for a Christmas gift I never received, then proceeded to tell me I already picked it up. I oft wonder how how this level of ineptitude is permitted to continue unchecked. Would that I could leave zero stars. read more

This US Post Office is located almost immediately next to the beach on the north side of Pacifica next to a Walgreen's and Starbucks. It has a decent amount of street parking, is open 6 days a week, and the ladies manning the customer service counter are very reasonable and try to do their best to find your missing packages. My problem with this post office is that no matter when or how often I call, no one ever picks up the phone, likely due to understaffing. Then when I came on a Saturday, they opened at 10AM rather than 9AM as stated on their website. Waiting in line can be really chilly because there is no heating inside the office (or at least they don't turn it on). Also, many people in the neighborhood have had trouble with packages being delivered to their home. The bright side is that it's really a beautiful location for a post-office. read more

US Post Office - Pardon the angle but the sign says "we open at 10AM" even though online they're listed as opening at 9AM on Saturdays. - Post Offices Near Me - Pacifica, California

While the Christmas lines seemed abysmal and I dreaded the thought of having to wait for a package or two, I was pleasantly surprised when a few were able to fit inside my PO Box, helping me avoid the lines. On the few occasions I have needed the aid of a teller, AJ is more than happy to help me! She always greets me with a smile, and is the same Postal Worker who helped me open my PO Box in the summer. I had many questions, as this was a new experience for me, and she was kind, considerate, and patient. I also want to note that a friendly smile and demeanor goes a LONG way...on both sides of the coin. Walking into an establishment in a horrible mood and venting that frustration on the person behind the counter does no one any good and discredits any complaint one may have regarding customer service. I'm in the same industry, and am fully aware that mistakes are made daily (as we are all human). Pay respect forward. It goes a long way. Thank you Manor USPS! read more

This is the beat USPS location ever! The employees are so pleasant and goes out of their way to help you, save money, and educate you on the options you have. I've never encountered such nice staff at a post office and there is one particular lady who is alway so friendly. I need to get her name next time read more

Kevin at the post office I just called answered right away and double check and confirmed my package is at their location. Great job

I'll be frank; this is the best USPS office I've ever experienced, and it's entirely because of the employees. When I visited, I was trying to ship my first ever sale on eBay and didn't know much about size and weight restrictions. I brought an oversized box, my product, and the hope that someone could help me. My 'helper' was kind and thoughtful, and walked me through the right option and process. Additionally, she showed me how to cut down my box size to make it compliant with USPS restrictions. I've never seen any employee at any shipping service go the extra mile like this, and am truly impressed. I'd recommend anyone choose this office over others, even if you have to drive a little more. read more

It's a post office. As far as service goes, they're a step above the DMV, but not by much. The main problem is using this post office if you work a 9 to 5 job. Their hours during the week are inconvenient, and the Saturday time is too short. read more

Pacifica is so cute. Everything about Pacifica is cute.. except for the students at Ingrid B. Lacey. They're total slutballs. You can read my review on IBL somewhere on my page. I am very happy with the post office because I was able to complete 2 errands at 1 time. Money order and pick up a package. Yes, the service is a little slow.. but it's ok. The employees here are older and trying to make a living ok? Calm the F down. Let them make some money before they have to retire. Anyways, I'm here to defend the older people because the last time I went in here a woman was berating an old man. Made me sad.. then entertained because the old man ignored her. read more

Still waiting on two lost packages from Christmas. Was promised a call from the manager that never came. Also found out over the holiday my mother never received her birthday gift. Thanks Pacifica post office! Who knows where that gift ended up. I cannot wait to move away from this horrible excuse for a post office. They should feel shame for the consistently unhappy customers that they "deliver" too as well as any forced to actually interact with their inept workers. read more

This has to be the best post office on the norther half of the peninsula. I would drive out of my way to go to this post office. The lines are general not that long and if they are they move fast. The people are very friends and helpful. I had gone to another post office to find out how much it would cost to send out my wedding invitations. I had stamped them and had them ready to go. I brought them to the Manor Post Office and was told the other post office told me the wrong cost to send each invitation and I needed more postage. I was so pissed but the guy helping me stamped a bunch of my invitations for me and even offered to finish them if I need to go to work. AMAZING STAFF! This is my post office and I will not go anywhere else. read more

Worst post office in California. They had a new carrier in my neighborhood. He tried to deliver my meds to the wrong house. He did not even look to see if he was on the correct street, which he was clearly not. I called them to see about it and the Manor Postal person said that they would call me back. Needless to say I was never called. I then called again the following day and another rep said that he would call me back, which he failed to do as well. I called very upset again and asked for an update. Basically first they said due to rain the correct address had washed off. REALLY???? Then he said "Oh we had a new person on that route and they delivered it to the wrong address and it was returned to sender. Really???? So what really happened to my meds??? I can see why the USPS is going out of business, the service sucks and so do the customer service that makes up excuses as they go along. The Manor Post Office in Pacifica is a joke. I guess the people that work there are too lazy to get the deliveries to the correct address or basically they just don't care. I wish I had the option to give no stars because you guys suck big time. read more

Usually this little post office is great. It would be nice of the Saturday before Christmas they had extended hours but until recently that was my biggest complaint. Not bad. That was until I went to get my passport at this location. Made an appointment, came back 15 minutes later. Went through the process and out I went. Super easy. My excitement was only building for my trip to Mexico. 3 1/2 weeks later I started stalking the mail man hoping my flashy new passport would finally be in my hands. Instead, I got a call from the SF Passport Agency saying that my passport application, original birth certificate and copy of my drivers license has been LOST. LOST! Back to the post office I went. Kim was very kind, but how does this kind of cargo get LOST?? I realize it wasn't her fault, that she likely fulfilled her responsibilities, but this is my ENTIRE identity that is missing. It's been over a month now and there hasn't been any news that my application has been found in a machine. Getting my hands on a new birth certificate, issuing a fraud alert on my credit report and going through this entire process is an enormous hassle. This is the post office, their specialty is handling mail. It's what they do. And they seriously failed in this situation. 5 star for the usual service, 1 star for this experience. read more

Love this small town feel post office. The filipino behind the counter is so helpful and pleasant. At other post offices, I have experienced an impersonal feel but this one helps you find the better postage rate, helps you tape up boxes even if you forget to bring your own tape! Don't abuse their service!!! read more

Yes, 5 stars. Being a branch of the US Postal Service, it *is* totally relative. I've been meaning to write a positive review for this place, and today's visit at 2:30pm finally prompted me to do so. Friendly, helpful staff. Tolerable lines (if any) which move fairly quickly and plenty of easy parking. Even during the holiday rush, IF you visit during off-peak hours. Not to mention a nostalgic "70's" vibe. I know...it doesn't really sound like a post office, but it is!!! read more

1. I had signed up for Amazon Fresh, which is partnered with USPS as their main delivery service. Just to give a little context, if you order groceries from Amazon Fresh, USPS delivers them in these reusable bags at your doorstep. And when you empty your bags, you would leave them back at your doorstep for when the next time the groceries are delivered the USPS would pick the empty ones. The past few times in a row, they haven't picked up our empty ones. They just leave them at our doorstep. So now we have close to 20 empty bags on our doorstep, piled up. 2. This morning while making breakfast, I get a text saying there was an attempt of delivery but "nobody was at home to sign". That's some bullshit. I didn't hear any attempt at all, considering I was only few feet from the front door all morning. read more

Love to all the great postal worker here going to miss them all, moving away They are all very pleasant even when some customers are not in a good mood, they still are nice to the next customer I came 3 times a week and was treated very special each time, as all other customers were too. I wish I could marry one of the ladies there, she is so sweet and charming, Oh well just dreamin Love to all at 94044 read more

I'm from SF/Daly City and have visited many different post offices before. This one is hands down the best one in my opinion. Thank u for being patient and helpful! read more

I brought my 2 year old in for a passport and when we went to take our photos she was suddenly NOT into it. The staff were so incredibly patient and creative in getting her photo. I regret not getting her name, but the woman that helped us ended up putting kids shows on her phone and stealthily got a photo of my daughter against a white wall. We got exactly what we needed with minimal stress and zero judgement. She even gave my daughter an extra 2 copies of her picture which she was very excited about. When you're a parent going through the sassy toddler stage, this kind of experience means everything! Thank you! I'll tell everyone I know to go here. read more

I've been here twice in the past month, and have had literally the BEST customer service experience I've ever had at any USPS location. MJ in particular was so pleasant and patient, and gave stellar service. Not sure about the horrible reviews, maybe they cleaned house, but this is my go to USPS from now on. read more

they lose mail way too often...people are often friendly but some do not seem to care. My mail carrier is on the phone when delivering mail so gets distracted, it seems. when i returned from a week away i rec'd 5 pieces of mail for other people along with my own. read more

Early this afternoon I brought in a QVC package with the USPS return label which clearly said "NO POSTAGE NECESSARY IF MAILED IN THE U.S." The Clerk told me I need to pay to return this package. I pointed out the note on the label however since he barely could speak English he referred me to a Filipina clerk. This one told me I need another label and back to the car i went to retrieve the other label. However when I brought the second label in she haughtily explained some numbers are missing. Frustrated I left and went to the Roberts Road post office further into the city. And presto they took the package in without any questions asked using the same first label. I gather the second clerk is either ignorant of her responsibility or is with an attitude problem. Either way, it reminds me of the famous saying "Your tax dollar at work for you", which I can add... quite inefficiently. read more

Unfortunately it's my local post office, so I'm trapped using only them (when receiving packages). Last Fall, someone "accidentally" ran their car through the lobby window and has been boarded up since. After the most recent attitude I received here, sometimes I wonder if that was just an "accident." Since then, they've opened a truck outside of the post office, but expect long lines and one person working, limited to pretty much buying stamps. Spare yourself waiting outside, in-line for easily up to 30 mins. Not fun lately with El Nino bearing down. Worse off, I came to pick up a package (because my postman is too lazy to take any packages to your door). I work 9am-5pm M-F and Sat 8:30am- 12:30pm, and apparently they have taken it upon themselves to change their already cush hours to 10am - 5pm M-F! Already VERY late now for work after standing in a needless line outside, the woman at the "pick up window" wouldn't open 15mins early to help me out. I called the post office soon after to speak with a supervisor and the response is "she's not in. She'll be in by 10am." Really?!? Because it's 10:15am already, so any ideas on when she'll ACTUALLY be in? 10am not a late enough start for you people? Ever since that window "accident," this place has become super shady. I was never a fan in the first place, because they were slower than even the DMV, but at least they were somewhat accommodating and nice. This lady slammed the door in my face without the least bit of concern for my urgency or making any kind of exception. I can't pick up my package during any of their new times, period. And they. don't. care. I just won't get my packages and they'll not give 2 cents about it, which is fine because when it comes to shipping my packages, I'll take my business elsewhere and I won't feel bad when USPS whines about laying people off. But should you HAVE to use them? AVOID THIS OFFICE AT ALL COSTS. I've lived here for 3+ years and most recently they've become lazy, rude and show up when they want to show up and will treat you how they want to treat you. Be prepared for dealing with the most incompetent people on earth. You've been warned. read more

Today, USPS employee, "Liza" refused to release my mail to me, telling me either come back between 12-2, or to sign for it to be dropped off. She was giving mail to others while telling me that she only has to give mail to "nice" people. Huh? Where are the usual people at this location? She wasn't wearing a uniform or name tag, yelled at me, and most importantly, is KEEPING MY MAIL. read more

It's a post office. An incompetent one, that is. Unless you tell them exactly how you want your package to be shipped before you hand them the packge, they automatically ship priority 3 day. They don't even ask you if that's what you want. They'll just ring it up and tell you to pay. Especially the guy name Kye. And if you tell him that's not what you wanted, he'll tell you that it's too late. This happened to me repeatedly, especially with Kye. I got so fed up that I drive further to another location now. P.S. They don't carry the flat rate shipping boxes. You have to purchase a regular box and pay for shipping according to the weight. No other choice. read more

Worst customer service ever. I tried calling to make a passport appointment. The line was busy all day. When someone finally answered at 4pm, he told me that the person who handles passports was out to lunch and would call me back. Out to lunch at 4 pm when they close at 5? Hardly. Anyway, I provided my number and was assured I would get a call back by 5 pm. Never happened. The next day, the phone kept ringing and ringing. I think they stopped bothering picking it up. read more

Kye is the most unprofessional person working at this location. He was so rude to me I can not believe he still has a job here! I will never return here as long as he is still working here! read more

Fed Up! Even when I have my shipment receipt left in my mailbox they insist its not at the PO. Even when the postmaster says its at the PO not on their truck. They have HORRIBLE customer service. The older Asian man is a burn out if I've ever seen one. They deliver the mail, where I live after 7:20pm! I have things in the mail that need to be addressed while still business hrs here in California. How are they going to deliver mail at 7p sometimes 6:30 at night. I have a package from Fedex saying its in transit from USPS and will be delivered today. That there "are no delays." Yet it's going on 2pm and my package is NOT here, and they only work until12p on Sat. Maybe they'll drop it of at 9pm. I hate this post office! There are always lines. It takes forever. When you do get to the front counter, they tell you your stuff isn't there. Only to go home and have another slip stating its WAITING AT THE PO. Wake up ppl. Stop slacking!!! I can't stand this "cute little post office." It's not about being across the street from the beach. It's about being a functional business for which they are not. THEY STINK! I UPDATED THIS WITH 1 STAR AS THE MAIL COMES EARLIER NOW. Yes, I let my roommate use yelp too. S/he doesn't have an acct and writes a review now and then for something. Still a review by a human being who had an experience with your company/diner/shop. It's not f'king illegal. You need to chill out & watch what you say to my roommate about HIS OR HER review. Yeah, it on my account. AND. What say thee read more

Probably the best service i had at any Post Office. I had an appointment to get my passport and Mercedes helped me out. She was so patient and went out of way to make sure everything was right. She was very knowledgable which made me feel assured that i was doing everything correctly. Also gave me tips on how to save money on my passport. I would definitely recommend getting your passport here. read more

I don't feel that this establishment deserves a single star. The only reason I have continued to use this post office is because it's in walking distance from my house. After today, I refuse to continue using Pacifica USPS for any services. I received a package that I immediately went to return and in order to obtain the the shipping label, I had to open the package. I couldn't locate my own packaging tape, so I thought that I could ask for a single strip to reseal my small package. I have heard they no longer will give out tape and I understand that policy is policy, but it's not consistent. I have been given tape numerous times and other times had to purchase it. Last week, I had the same issue with a bigger box, and the Asian gentleman gave me two half pieces of tape to seal my box and took it. I told him I didn't feel comfortable because my box wasn't secured and the contents could fall out. He replied,"No, it won't. Next!" I work in the airline industry, so I take giving and receiving customer service very seriously. I'm disappointed that a lot of these workers are only willing to do their job and nothing else. They have no interest in providing outstanding customer service and performing small gestures of kindness. As I mentioned, I understand that they have their policies, but they need to be consistent. Also if giving a customer something as small as a piece of packing tape will create a positive customer service experience, then why not do it! Be a good reflection on your employer and selves please. I'm in the customer service industry because I love helping people. I hope this post office starts making some positive changes. I apologize for any typos in advance. This was written on my "smart" phone. read more