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    US Post Office

    2.8 (68 reviews)
    Closed • 9:00 am - 5:00 pm

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    It's busy in the morning as it opens. It took awhile for another person to open another lane. Alberto is very sweet and helpful
    G-Dragon Girl K.

    I went on 03/25/2024 around ~ 9:10am. I needed a bigger box for the items I was shipping together. Usually the boxes in the front normally work but my items were too big this time, so had to do my first round of waiting in line to see if they had a bigger box in the back. Alberto was very sweet and took the time to look around in the back for a bigger one of their boxes, but I guess this place is smaller than the San Bruno one and they did not have a larger selection of boxes. I had to grab one of the recycled boxes that cost more. I brought my own tap; however, forgot a pen - no big deal as they usually have stations with them and I can write address down once there. A family of six clearly filling paperwork out for their passport and working a lady there. Instead of going all the way around the family in line I waited behind the gentleman that was working with Fee since they were about to finish up from what I could see. They clearly know each other and talk for a little bit during the transaction and it finally gets to my turn to go up but she's trying to have this older lady that was at the other end who was clearly picking envelopes out and not ready. I went up to her counter and let her know was actually before her but just didn't want to go all the around this larger family when she was right there. But before I could really say anything she takes the box from and snaps at me for not having the address information filled out. Yes, the pen desk area is being used my a family and to your coworker is clearing helping them. I explain I needed a pen since the pens are being used - she throws a pen at me and tells me to fill out everything over there. She waves the older woman over and helps!! her finish packaging her items up and everything. I have to go back in the que and thank goodness I get Alberto who radiates joy and love for happiness. I finished up my transaction with him. I am not sure what is Fee's problem but she needs to take customer service lessons and points from Alberto about loving life.

    Lisa is the friendly postal worker to help get your package to you in the late afternoon on a Saturday Christmas Eve. Thanks Lisa!
    Chris R.

    It's Saturday December 24th at 3:30 PM in the afternoon and a couple of people still have Christmas Eve packages to deal with. How are we going to deal with them? Knock on the post office box pick up door and wait patiently for the very kind and gracious Lisa to come to our aid. While some people have complaint's about Postal workers I can definitely say without reservations Pacifica's Manor Post Office really came though today! I cannot thank Lisa enough for taking time to answer the knock and help out us lace comers for our Christmas packages. Well Lisa! Well done Pacifica Main Post office! Well done US Postal Service. Merry Christmas and Happy New Year

    Pardon the angle but the sign says "we open at 10AM" even though online they're listed as opening at 9AM on Saturdays.

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    Kevin at the post office I just called answered right away and double check and confirmed my package is at their location. Great job

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    “Being a branch of the US Postal Service, it *is* totally relative.”

    Mentioned in 2 reviews

    Read more highlights

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    US Post Office

    US Post Office

    (63 reviews)

    This is long overdue . I know post office has complaints sometimes but LiSa here in the chesnut…read morestation helps make the experience more positive. She is an asset to this office who goes out of her way to make sure the best customer service is given to each and everyone in line even though it can get overwhelming but she executes it perfectly. Look for her if you want an amazing customer service and quick help. She is an asset to this station . What is impressive is she helped me with my bulk 50 item packages and executed in a efficientl fast manner with NO COMPLAINTS !

    This is a review of the physical post office alone; I've never been here during business hours, so…read moreI don't know how slow it is. It's conveniently located in a strip mall with a Safeway in it, so there's plenty of parking. There's an outdoor drop box like at most post offices, but what sets this post office apart is that there's also an interior mail slot in the unlocked lobby, so you can post your outgoing mail directly through an interior wall. This means both that it can't be stolen and that it will be collected first thing when the post office opens. (They don't always check the exterior drop boxes first thing, especially if they have collection times listed.) The only thing missing from the lobby is an APC. I don't know whether the business-hours-only area has one (I doubt it), but it seems like a waste to have a lobby open late night without the ability to buy postage when the counter is closed.

    US Post Office

    US Post Office

    (118 reviews)

    I ship packages every week and have been going to this location, specifically, because they tend to…read morebe quite efficient with keeping the line short. Sometimes they'll have one of the doors blocked off, but the other entrance will be open (it's a short walk). Just like every other postal office, their hours vary depending on location and they're closed on holidays. They have cards, boxes, shipping supplies, and other miscellaneous things for you to buy on the shelves. If you're dropping off a package and don't need a receipt, you can typically just leave it on the counter and it'll be scanned by the end of the day. They also have a drop box/ scanner right outside for people who'd rather use that. I usually see lines for people taking their passport stuff here, so I'm unsure how that process is but when it comes to shipping-- they do a great job. There's a parking lot outside with plenty of spaces on the side of the building and there's also a gas station nearby with a mcdonalds across the street.

    Old School but it works. There is a small but efficient…read moreparking lot, and a drive up Post Office box. There is ample parking in the area (McDonalds parking lot across the street) so it's a nice option of driving. The location also has a nice number of cost efficient post boxes. It's a convenient location if one needs a Passport, and the space is large and provided all mailing needs. The staff was friendly and efficient. Overall I found this location pleasant and highly accessible.

    FedEx Office Print & Ship Center - Inside!

    FedEx Office Print & Ship Center

    (223 reviews)

    Great great service! The Shop Manager Prateek helped me talk through options, was friendly and…read morepatient, and made sure he understood all my requests and I had an excellent customer experience with him! We also made sure I walked out with high quality within my budget which is always a plus. Big thanks helping me with my order today I'll be coming back to this location for sure!

    This is a complaint specifically about an employee named Ken…read more I had dropped off a very important package and soon afterward realized I needed to retrieve it because the delivery address needed to be corrected. Returning, I explained that I needed to get the package back and Ken told me, "You can go check the back yourself, but I don't see nothin' back there." A pretty strange response. Another employee actually interceded and told him that customers aren't allowed in the back. She went and checked for maybe 30 seconds, returned and said the packages had already been picked up. Ken then told me the pickup had happened at 4:00. But I had my receipt with me, and it showed a timestamp of 4:11. I showed that to Ken and also explained that when we originally scanned the packages, the machine specifically told us the final pickup for the day had already occurred. So I had a pretty good reason to believe the package was still somewhere in the store. I wasn't upset about the overlooked package, either. What bothered me was that when I brought up the time discrepancy, instead of doing his job and investigating it further, Ken became very dismissive and argumentative. He kept questioning why I was still asking about it because somebody had already checked. He repeatedly said, "I don't understand why you're bringing up the time. They already checked, you saw that, right? Yet you're still here talking about it. I don't understand why you keep bringing up the time." I told him very calmly that I wasn't trying to argue with him. I explained that this was an important package and I needed to make sure it went to the correct destination. But he continued arguing with me to the point that I finally just said, "Let's end this conversation," and walked outside. I called FedEx customer service, gave them the tracking number and they confirmed that the package was still at the store. I went back inside and fortunately a different employee helped me. He was very nice (wish I remembered his name), and he found the package in probably 20 seconds. Ken was standing at the next counter when the employee brought it out. I said, "Looks like the package was still here." Rather than apologizing or even acknowledging what had happened, Ken became defensive again and said, "Yeah, but I wasn't the one who looked. I told you that you could go look yourself and then got in trouble for it." Which is unequivocally rude - and bizarre. Now, I would've given this review one star but I need to give the store manager credit for handling my complaint extremely well. He was kind, apologetic and took what happened seriously. He told me this was not how employees are trained to interact with customers and that the issue would be addressed. I told him I was there at 5 PM pretty much on the dot and that he could check security footage. He said he would and I trust that he will. It made an upsetting experience a little bit better and I appreciate that tremendously.

    US Post Office - postoffices - Updated September 2026

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