Very lucky to have this convenient UPS store in an area of Pacifica which is easy to reach and with…read morelots of parking Shout out to Cody today for helping with a package return that was annoying due to multi-step return instructions from the vendor. Cody helped out making the process simpler. Really appreciate her customer service! But all the UPS employees there are helpful

Normally have nothing but high praise for these guys - - for variety of services offered, helpful…read morestaff, convenient location - - but this one will not be so. Needed to ship a very delicate and expensive item to the East Coast; packaging advice and Ground Shipping price were excellent, but found out that the Insurance charge was almost 5x the UPS national rate. Apparently independent Stores can charge what they like for Insurance rates. In future, when needing to repeat this process, will likely ONLY have this Store package the item, if I don't do it myself/use another service; THEN I'll take it to FedEx, USPS, ..., for Insurance/Shipping.

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Great great service! The Shop Manager Prateek helped me talk through options, was friendly and…read morepatient, and made sure he understood all my requests and I had an excellent customer experience with him! We also made sure I walked out with high quality within my budget which is always a plus. Big thanks helping me with my order today I'll be coming back to this location for sure!

This is a complaint specifically about an employee named Ken…read more I had dropped off a very important package and soon afterward realized I needed to retrieve it because the delivery address needed to be corrected. Returning, I explained that I needed to get the package back and Ken told me, "You can go check the back yourself, but I don't see nothin' back there." A pretty strange response. Another employee actually interceded and told him that customers aren't allowed in the back. She went and checked for maybe 30 seconds, returned and said the packages had already been picked up. Ken then told me the pickup had happened at 4:00. But I had my receipt with me, and it showed a timestamp of 4:11. I showed that to Ken and also explained that when we originally scanned the packages, the machine specifically told us the final pickup for the day had already occurred. So I had a pretty good reason to believe the package was still somewhere in the store. I wasn't upset about the overlooked package, either. What bothered me was that when I brought up the time discrepancy, instead of doing his job and investigating it further, Ken became very dismissive and argumentative. He kept questioning why I was still asking about it because somebody had already checked. He repeatedly said, "I don't understand why you're bringing up the time. They already checked, you saw that, right? Yet you're still here talking about it. I don't understand why you keep bringing up the time." I told him very calmly that I wasn't trying to argue with him. I explained that this was an important package and I needed to make sure it went to the correct destination. But he continued arguing with me to the point that I finally just said, "Let's end this conversation," and walked outside. I called FedEx customer service, gave them the tracking number and they confirmed that the package was still at the store. I went back inside and fortunately a different employee helped me. He was very nice (wish I remembered his name), and he found the package in probably 20 seconds. Ken was standing at the next counter when the employee brought it out. I said, "Looks like the package was still here." Rather than apologizing or even acknowledging what had happened, Ken became defensive again and said, "Yeah, but I wasn't the one who looked. I told you that you could go look yourself and then got in trouble for it." Which is unequivocally rude - and bizarre. Now, I would've given this review one star but I need to give the store manager credit for handling my complaint extremely well. He was kind, apologetic and took what happened seriously. He told me this was not how employees are trained to interact with customers and that the issue would be addressed. I told him I was there at 5 PM pretty much on the dot and that he could check security footage. He said he would and I trust that he will. It made an upsetting experience a little bit better and I appreciate that tremendously.

Only came here once and don't think I'd come back unless just for a simple drop off. Brought in a…read moresmall box for Amazon labeless return and surprised when I was asked to pay for sealing the box. I have tape at home and didn't think it makes sense for stores to charge for penny worth of supply. I went home and taped it and went to the one at 29th. There a shop employee sealed the box for a lady right in front of me, another surprise. This is much better customer service and experience. Just a caution to everyone, each store has their own ways of running business so just be aware there might be quite a bit of different service level.

I guess who ever supposed to open didn't come to work on time today. There's a line of 8 people…read moreout the door waiting for it to open and it's 9:20 already!

FYI: They have moved to a new place in St. Francis Sq. Daly City…read more Pros: I really like this Daly City branch of Alas. Courteous staff in dealing personally or by phone. Helpful in unloading and hauling of boxes from your car even if parked very far from the store. (You got that San Jose drop-off customers! In San Jose Alas Cargo, there is no one there to help you unload your boxes.). As far as shipping itself, I have yet to experience a lost package in Alas. I'm sending 3-4 boxes a year with Alas in the last 5 years. I had a damaged content once, but it's because of my sloppy cushioning and packaging. (Expect the worst case where your box can be at the bottom of the stack in their shipping containers. So package fragile items very well.) ETA they give is accurate. My shipments to Southern Luzon always get there in 5-6 weeks. Cons: Their new location in St. Francis Square is kinda smallish, sharing an already crowded space with RCBC remittance. Also depending on time of day, it is a real pain finding parking spot close to their store (not really a problem as they will help you haul your box anyways from your car.)

Worst shipper ever! If I could give 0 star, I would. Bad experience for at least a first time box…read moresender. This shipping company will definitely get you traumatized to send anything international. I scheduled my pick up a week before and said they'll call a day before the scheduled pick up for a time confirmation but never received a phone call from them til I have to call them on the scheduled day just to tell me that they will just pick up my box the next day. Some BS. They will decide whenever they wanna pick up your item so stay on your ground for your scheduled appointment.

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

I came here for a live scan. The person was helpful and efficient. It was actually better…read moreexperience than my local police stations I used for two other livescan. The place is not crowded when I visited.

Just finished at the gym nearby and needed to send out a package and didn't want to go all the way…read moreto south city, the post office i usually go to. Found this one nearby on yelp, pictures weren't updated on here so here is how the post office looks now! Building was updated, inside is clean and service was quick. Everyone is very nice and polite!

I love this post office. The employees here are very kind and helpful. I pick up my packages here…read moreand they have always taken good care of me. If my packages are too heavy, they will help me to the car with them. If I'm missing something, they will help me to find it. I'm always treated with kindness and courtesy and helped to the best of their ability. I really don't see how anyone could find fault with this place. Not only am I happy with the service, they frequently go beyond and above my expectations.

Came by to ship a birthday gift to Florida! Paul, the owner was super awesome and help me get my…read morepackage labeled and shipped out quickly! They had the option of wrapping my package too but I was in a rush! Also I must add it was like a little gas station in there, tons of snacks and drinks I had such a delightful experience and would come back again! P.S there's lots of parking!!

Definitely 5 stars! The service was great. No fuss. Mailed my package and done. Friendly staff…read more Will definitely come back and use the service again.

To start FedEx in general is difficult to deal with. The…read moretracking system for the packages gives you a vague understanding of where it is and when it will be delivered frequently, the update is "it's in transit" with no other explanation. The details on how it's getting from point A to point B used to be more detailed but now it's not. The customer service line tends to hang up on you rather than transfer you to a live customer service agent. It requires information that puts you into a different answer loop than actually transferring you to an agent when you want to talk to somebody, especially if you have a complaint. I personally had a very difficult time even finding the FedEx customer service number on their website. The delivery center in South San Francisco frequently does not deliver at the same day they get it even if they get it at 2 o'clock in the morning it probably won't go out until the next day and I don't understand why that happens with my packages. USPS is much more efficient delivering my packages in South San Francisco then FedEx. When I look at my USPS tracking and it shows that it had arrived at station early in the morning, like two or 3 o'clock in the morning, I know that I would be receiving it later on that day. My most recent experience with FedEx had them not send a package out to be delivered on a Saturday delivery and it was delayed till Monday. This delay was logged in about 8 o'clock in the morning but post timed till 11:30, almost to show that delivery was attempted, but their reason was the business was closed and they could not make that delivery. This was going to a UPS store that is open seven days a week. When I finally contacted the customer service line, they said that business indicated that the address it was going to belong to a business that was only open Monday through Friday. I have never had this excuse from USPS.

I've gotta say....the friendliest shipping place I've been to. The pretty black young lady was…read moreespecially upbeat and kind. Keep it up!

I just wanted to give a shoutout to Flavio E. For an outstanding Job. You are greatly appreciated…read more Thank you for your excellent customer service. See you all again soon! Jim H.

I dropped off a package here exactly a week ago, on 1/31/26 at 10:20am and this is confirmed on the…read moretracking but somehow my package containing $230 shoes disappeared and never made it to their destination. Per the tracking, the shoes never left the store and there was no explanation when I called both the store and UPS corporate to try and figure out what happened. Since UPS was no help despite being the last to be in possession of the package, I ended up having to involve the recipient/retailer I was returning these shoes to for a refund. Such a headache and quite the disheartening ordeal! I will be using a different UPS location from now on...