I used their fingerprint service. Fast, friendly, efficient, affordable . Very professionalread more

So, I had to print return labels @ Postal annex went in and a female name Morgan was at the counter…read moreother customers were there like 2 , so when it was my turn she went on with a voice tone as if she is having a bad day., now while printing my labels in the middle of it I asked her to let me see and check this labels to make sure im sending it to the correct address in the middle of all this there is another customer that just walked in with her package starts talking to her while she is supposed to be helping me , she refuses to hand me the label so I can check , I did and she just throws the receipt on the counterand starts talking to the other customerr as if She pushed me aside. I replied to her thank you for your customer service, that was a very bad experience.. no customer service whatsoever. Hopefully managers review them cameras to see how some customer are being welcomed.

I've only been here a few times. No issues at each drop off. Customer service could be better but…read morethey get the job done. Street parking.

I had the misfortune of dropping off an Amazon return at…read morethis UPS location. The woman behind the counter, who was speaking to another customer in a foreign language, rudely said "put it there". While she continued to speak to the other person she printed a tag and half tossed it at me. No acknowledgment, no eye contact, just plain rude. Ironically, it was the other customer who smiled and said "thank you " as I turned to leave.

I have always used Fed Ex or UPS as my primary shippers. USPS PRIORITY with full insurance was also…read moreabout the same price. Like many other dissatisfied customers, I have left negative reviews of Fed Ex & UPS, particularly the SSF warehouse of both. I've met a few of the drivers & they are very nice & work hard. After a bit of research, particularly international shipping, I found the problem with both companies. Given the choice, I will never use Fed Ex or UPS again, only USPS Priority. Here is the problem: CONTRACT WORKERS. Whether short staffed or to cut costs, both companies began using contract workers to handle the "extra" shipping duties. These 3rd party workers aren't even properly vetted as a regular fulltime UPS or Fed Ex worker would be. These random pick-up workers usually just drive around in unmarked cars & drop off much the same as UBER eats of Door dash would, with about the same results. Meanwhile, both companies cut costs & free up their regular delivery drivers. The problem is, they take NO RESPONSIBILITY for the loss, theft or destruction of our packages. These random contract workers have zero training, zero vetting & zero consequences. Meanwhile, the customer loses out & spends weeks or even months trying to locate our lost packages all so the greedy CEO class at the top can rake in larger profits. They don't care about us. They know the problem but as long as it continues to give them more money, they'll let it continue. Our only response is to not use any of these companies that don't care about the reputation of their actual employees or the welfare of their customers. The motto used to be "the customer is always right". Now it's "Who cares about the customer, just get their money". I won't choose Fed Ex or UPS for any shipping until they hire sufficient workers. Untrained, unvetted contract workers are destroying the reputation that these company drivers work hard every day to maintain. Shame on the bosses who undermine the customers & their own workers. When the regular trucks of both companies deliver packages, they are always great. The problem is these contract workers & the shifty attitude of the people who are supposed to try & help when a package is lost. They just waste our time with diversionary tactics instead of just identifying the problem & locating the item.

To start FedEx in general is difficult to deal with. The…read moretracking system for the packages gives you a vague understanding of where it is and when it will be delivered frequently, the update is "it's in transit" with no other explanation. The details on how it's getting from point A to point B used to be more detailed but now it's not. The customer service line tends to hang up on you rather than transfer you to a live customer service agent. It requires information that puts you into a different answer loop than actually transferring you to an agent when you want to talk to somebody, especially if you have a complaint. I personally had a very difficult time even finding the FedEx customer service number on their website. The delivery center in South San Francisco frequently does not deliver at the same day they get it even if they get it at 2 o'clock in the morning it probably won't go out until the next day and I don't understand why that happens with my packages. USPS is much more efficient delivering my packages in South San Francisco then FedEx. When I look at my USPS tracking and it shows that it had arrived at station early in the morning, like two or 3 o'clock in the morning, I know that I would be receiving it later on that day. My most recent experience with FedEx had them not send a package out to be delivered on a Saturday delivery and it was delayed till Monday. This delay was logged in about 8 o'clock in the morning but post timed till 11:30, almost to show that delivery was attempted, but their reason was the business was closed and they could not make that delivery. This was going to a UPS store that is open seven days a week. When I finally contacted the customer service line, they said that business indicated that the address it was going to belong to a business that was only open Monday through Friday. I have never had this excuse from USPS.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

FedEx in Millbrae just blew my mind. A package didn't arrive on time that was a bit expensive to…read moreship and was needed for repairs due to hurricane Lowell in Kuaui. They just issued a full refund with absolutely no hesitation, and, I just can't believe I didn't have to argue with anyone to get it. Maybe a bit of a sad commentary on the treatment we are used to receiving from big companies, but, that's a conversation for another day. Thank you FedEx for issuing a no hassle full refund and offering such outstanding customer service. It is much appreciated.

Prateek was super helpful! I was working on a creative project but the initial print was coming out…read moreweird with a white border. He helped me with full service printing and it wasn't that much more than self service printing. He kept asking questions to make sure I got the right service I needed within my budget. He got 50 copies ready for me in less than 10 minutes! He was super friendly and highly knowledgeable when I was really confused in how to get the best looking print. Really great at explaining complicated printing techniques in a simplified manner. Highly recommend :)

I was a supervisor there for 3 years. Ma and Dennis have recently retired sadly, also Tim who is…read morethere still, who has exceeded every expectation possible both in front and behind the scenes. They are truly remarkable people, and I couldn't be more proud of their devotion, humanity, and excellence to each of their customers and coworkers during their many, many years of diligent service. A supervisor could not be more amazed or proud. They were top quality employees all across the board.

the mailman who fills in on my house, either can't read the notice I have on my front door of where…read moreto leave any packages which is right next to my mail slot or he's just lazy. he throws the packages over my little picket fence out in the open so porch pirates can steal them. I want this guy gone from delivering in my area, he has thrown packages 3 times now and it's ridiculous

Amazing customer service! I usually come here in the morning to get receipts for some packages and…read morethe lines aren't long at all. It's usually empty or there's maximum 2-3 people ahead of you. The older man who was working at this location on 10/13/26 at 8:30am was the sweetest!!! I think he had a white beard, but I don't really remember. I hope he gets some recognition

Great great service! The Shop Manager Prateek helped me talk through options, was friendly and…read morepatient, and made sure he understood all my requests and I had an excellent customer experience with him! We also made sure I walked out with high quality within my budget which is always a plus. Big thanks helping me with my order today I'll be coming back to this location for sure!

Came by to ship a birthday gift to Florida! Paul, the owner was super awesome and help me get my…read morepackage labeled and shipped out quickly! They had the option of wrapping my package too but I was in a rush! Also I must add it was like a little gas station in there, tons of snacks and drinks I had such a delightful experience and would come back again! P.S there's lots of parking!!

Definitely 5 stars! The service was great. No fuss. Mailed my package and done. Friendly staff…read more Will definitely come back and use the service again.

Bought a clock on Amazon that turned out to be broken on arrival. Luckily it had a return procedure…read morewhere I could drop it off at Staples. Nice. I simply began the process online and then took the clock to Staples. I've been going to the South City location for years and it a good store. The team there are helpful even though at times it feels a little understaffed. Regardless, the associates do there best too assist customers. So, now I have an easier way to process a return through Amazon should I need. Oh, yeah. Pics...

I had a disappointing experience here. I had a return for…read moreGap that was set up through "Happy Returns" I walked into the store and there is zero signage referencing Happy Returns, and there were no cashiers at the registers to ask. I saw signs for "Amazon Returns", so I hopped in that line. There were 3 or 4 people ahead of me, and one of them seemed like she was returning half of the stuff sold on Amazon. 15-20 minutes later, I finally get to the counter and I'm told "Oh, Happy Returns are over there at the Printing section at the other end of the store." Needless to say, I was frustrated that I just wasted all that time in the wrong line. If you're going to offer a service, at the very least, have some kind of signage directing people where to go.

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

I came here for a live scan. The person was helpful and efficient. It was actually better…read moreexperience than my local police stations I used for two other livescan. The place is not crowded when I visited.