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FedEx Ship Center

FedEx Ship Center

(222 reviews)

I had a fantastic experience several weeks ago with an absolutely delightful woman named Anne…read moreManning. This review is grossly overdue Anne I'm so sorry this took me so long!! Anyway back to my experience lol I needed to ship a gift basket to a friend of mine back home and while Anne and I were talking about what I was shipping she was sooooo thoughtful and helpful! I mentioned that I was shipping some chocolates and things to my friend as a thank you and she made sure to talk about shipping speeds and packaging to ensure that the chocolates didn't melt on the way! She was also just being incredibly sweet and kind about what I was doing and told me what a good friend I must be which I thought was super adorable such a nice lady and I hope that you people are grateful to have her!

To start FedEx in general is difficult to deal with. The…read moretracking system for the packages gives you a vague understanding of where it is and when it will be delivered frequently, the update is "it's in transit" with no other explanation. The details on how it's getting from point A to point B used to be more detailed but now it's not. The customer service line tends to hang up on you rather than transfer you to a live customer service agent. It requires information that puts you into a different answer loop than actually transferring you to an agent when you want to talk to somebody, especially if you have a complaint. I personally had a very difficult time even finding the FedEx customer service number on their website. The delivery center in South San Francisco frequently does not deliver at the same day they get it even if they get it at 2 o'clock in the morning it probably won't go out until the next day and I don't understand why that happens with my packages. USPS is much more efficient delivering my packages in South San Francisco then FedEx. When I look at my USPS tracking and it shows that it had arrived at station early in the morning, like two or 3 o'clock in the morning, I know that I would be receiving it later on that day. My most recent experience with FedEx had them not send a package out to be delivered on a Saturday delivery and it was delayed till Monday. This delay was logged in about 8 o'clock in the morning but post timed till 11:30, almost to show that delivery was attempted, but their reason was the business was closed and they could not make that delivery. This was going to a UPS store that is open seven days a week. When I finally contacted the customer service line, they said that business indicated that the address it was going to belong to a business that was only open Monday through Friday. I have never had this excuse from USPS.

FedEx Office Print & Ship Center - Inside!

FedEx Office Print & Ship Center

(218 reviews)

Not a fan of their new (well, not really new) shipping practices where they try and get you to use…read moretheir automated shipping system. The problem is that there isn't very much information provided when using that process. An example from today comes to mind. I'm shipping something that has an internal battery back to the manufacturer for repair. It doesn't seem to want to charge. When I went to use the automated check-in system, I was prompted to certify that my package didn't include hazardous materials. But, there isn't any information as to WHAT they consider hazardous. Because I wasn't sure if the battery in the package was considered hazardous, I decided to use the human based check in. The first words out of the person (who was female) who helped me's mouth was, "You know you could have used the automated check-in in." Not hi, not hello...but trying to drive me to that system. When I explained why I was going with human check in, her tone and body language were incredibly condescending. I felt like she was trying to chide me for wanting to ensure I followed their practices. I highlight this interaction because Neal and the team here have been my go to for some time both personally and professionally when I need something printed or shipped. I'm not going to change that, but I really wish they wouldn't treat people who want to be sure they are doing it right so poorly. It's not the first time I've had this challenge. This is why I decided to Yelp it. Customers should know what the experience will be like if you choose not to use their automated process.

Sometimes the lines are long and there's only one employee handling it all. But when there's at…read moreleast two employees the line is swift. So the employees here are great. The company as a whole could improve. I only come here to pick up my FedEx packages since they always deliver when I'm away and I have to sign and present ID to prove I'm over 18 for my package. I wish I could have it just be pick up at location instead of having to go through the process of having to wait for an undelivered email in order to request pick up at location. I feel that they overcharge for boxes and packaging supplies but so does UPS. I much rather support the USPS for packaging supplies.

Alas Cargo - shipping_centers - Updated May 2026

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