West Portal has a small village atmosphere but equipped full conveniences from 3 national bank…read morebranches, Post Office, UPS, restaurants of many varieties, bars, novelty coffee shops, several hair salons, spas, animal groomers and even an old fashion shoe repair, It begins at the mouth of West Portal muni stop so door to Embarcadero is about 20 minutes. Hence, it serves both Forest Hill, St. Francis Woods, Forest Hill Extension and West Portal communities. Then we have this small mail stop: The Postal Chase.. This is a go to photo copy, notary, delivery and pick up, packaging and mail box service. It's right next to Peets, and meter parking is usually ok. There's usually 2 counter clerks that work there and one is incredibly nice and the other is grumplesilkskin. They have a record of your addresses that you usually send to which saves time; especially as I send care packages to the same addresses. The pricing is decent. There's never more than 1 person in front of you versus UPS, which always have at least 3 or 4 persons with 1 counter person. Which is ok if you have to use UPS. The nice clerk is always looking for a cheaper way for me to get my package/letter to where ever I need to get to. The other eyes me even when I borrow their pen. There is a nice small convenience that the nice clerk will do: when I run out of printer ink, I'll email what I need to have printed, he'll print it and I just stop by and pick it up. How customer friendly is that! They also have greeting cards, packaging materials for emergency last minute needs - I think the pricing on these and selections is expensive and narrow but good for a pinch. This is a nice shop to have and good location by the subway station.

I ran in for a quick, last minute printing service & everything went smoothly. Not sure why the…read moreplace has negative reviews, the service was excellent. It was about $2, which is pretty typical & doesn't seem too much to me. I'll definitely be back!

Recently noticed there is a worker who has a great attitude and is very kind and attentive to…read morecustomers. Just wanted to shout him out! The other workers have good customer service as well :)

I stopped by UPS to drop off an Amazon return because the item I received was damaged, scuffed, and…read morestained. I'm used to receiving a QR code from Amazon to show the counter staff when dropping off a return. However, when I arrived and searched the app for it, I realized my return required a pre-printed label. This was on me for not noticing sooner, but tell me why it costs $4 and some change just to print a single b/w sheet of paper at UPS. I paid since I was on my way to dinner and didn't want to lug around a clunky box, but this is ridiculous considering it costs a fraction of the price for self-serve printing services at competitors like FedEx. My bad and never again.

I've called Jensen's or have gone into Jensen's for various reasons over the past few years and…read moreevery time, without fail I've been treated well, and treated well by a smart person who knew exactly what to do for me! Some gripe about their prices, I have so such complaints.

The staff is very nice and helpful. However, there is a wheeled bin for prepaid FedEx/UPS…read moredrop‑offs that is frequently situated directly in front of my rented mailbox which customes and NON customers can go to the store to use. Sometimes other customers move it for me to be nice, and sometimes I have to move it myself. The store is often crowded at peak hours the staff sometime appear very busy with notary services, which can contribute to delays. Parking is sometimes difficult in the shopping center where Jensens is located. I have also experienced delays when retrieving packages: I find a delivery‑notice slip in my mailbox, go to the staff to get the package, and then sometimes wait longer than expected before the staff can help me due to notarty customers. These recurring issues make the visit inconvenient and frustrating. I hope the owner will relocate or better manage the drop‑off bin, address staffing during peak notary times, and improve package pickup procedures. I cannot recommend this business.

I run a small photo business out of my garage and have had a mailbox here for some 4 years already…read more They've always taken care of my mail and packages and said a friendly hello whenever there's no line. I probably have the smallest box size, but they take my biggest packages - light stands, flash heads, etc. No fuss, no airs, just reliable and good service. I'm typically in and out in 20 seconds if there's no package. It's a plus for whenever I go on vacation and redirect my mail there. No more lost/stolen packages! Total bummer about the lack of outbound FedEx, but personally, I think it's no hassle to print my own label and drop it off at Sloat. The lines are really slow at FedEx Sloat, actually. 15 mins wait or more just to grab a pickup - I think it's a good reason to extend service here. Just a suggestion for the owners - consider some way of adding a sensor to each box that indicates whether a box has mail/packages, notifies the customer. That way, us customers can save a few trips.

I've had a small mailbox here for two years. The rental price for the mailbox has increased almost…read morea hundred dollars every year. I ended up getting another box elsewhere, which is a pain - but I can't keep paying another 100 bucks every year. Also, this past year they've been closed a lot. If they're going to be closed all day they'll email you, but if they're closing for several hours in the middle of the day there's only a sign on the door, so you end up making a trip and putting money in a parking meter for nothing.

The guys at this post office are so nice !!! Super helpful and patient with people and always kind.read more

The one guy who works here is so unhelpful and rude. Honestly acts like he's doing the tax payers a…read morefavor by showing up and scowling at anyone trying to send something.

Griti was so helpful! (I'm not sure I heard his name correctly). I was stranded with a dead phone,…read moreno charger, and no ability to call an Uber. I was embarrassed to ask whether it might be possible to charge my phone, but Griti was glad to help. Sharing a conversation with him, we discovered that we both studied in Moscow and we had a great time sharing experiences when my darned Uber showed up. Now I want to go back and share more stories.

I'm a neighbor, and I'm extremely disappointed with my experience. I was charged $38 to ship a USPS…read moreSmall Flat Rate Box with $250 insurance. The employee told me the shipping alone cost $23, which is significantly higher than the standard USPS rate. I understand that privately owned shipping stores may charge additional service fees, but charging this much without clearly explaining the fees is unacceptable. As a neighbor, I expected better service and transparency. Instead, I feel completely ripped off. Be careful and compare prices with USPS before shipping anything here. I definitely won't be coming back. I have never experienced such rude and disrespectful customer service. Yesterday, I was charged $34.40 for shipping a small USPS package with $250 insurance. I felt the amount was unusually high, so I returned today to politely request an itemized breakdown of the charges. The employee refused to provide one. Instead of explaining the fees, he told me he would just return my package. When I asked why he couldn't provide a breakdown and requested to speak with the owner, he became extremely aggressive and yelled at me, "Shut your fucking mouth!" I was absolutely shocked. I was simply asking for an explanation of what I had paid for. There is absolutely no excuse for verbally abusing a customer, especially over such a reasonable request. As a neighbor who lives nearby, I find this behavior completely unacceptable. Customers deserve transparency about pricing and basic respect. I strongly recommend that others think twice before using this business. Ask for a detailed breakdown of all charges before paying. No customer should ever be treated this way.

The FedEx in the plaza shopping mall is pleasant. Ample parking is available directly in front of…read morethe counter. The employee at the drop-off area advised me to scan my package and leave it in a drop-off box. The process felt exceptionally fast and convenient.

Very easy to access Print / Ship location. Tons of free…read moreparking, when on site just access the FedEx website via a QR code if you need to print items already digitized. There are a few stations to customize files, but I use this onsite feature as a place to sit down and send my images or files to FedEx and just relax and wait for a retrieval code to hit my email. On this visit my print job did not require any assistance, but the shop was busy, looked well staffed, and customers that i viewed did not have any measurable waits. The space is well organized, calm, with numerous self serve stations, it's a great alternative to owning, and maintaining a printer that is not frequently used.

It was almost closing time, I attempted drop a big heavy box, there were no shopping carts around…read more The UPS clerk, Alex was awesome! Alex was professional, polite and went out his way to help me. I had been struggling to bring the big into the store, Alex saw me and quickly helped. Alex man is a wonderful asset to UPS! It is rare these days to find a person who takes pride in giving great customer service.

Passport photos taken on weekdays only, no weekends…read more It is $20 for 2 photos for your US passport, which is pretty standard with other stores these days

I've never had a negative experience here!…read more Are the lines sometimes out the door? Sure- but the employees always do their best to assist the customers in a timely manner. Sometimes people's requests are a little more complicated and that can slow things down. I visit this location often to drop off Amazon returns and they always process my returns as quickly as possible. Thanks for all you do!!!!! Lifesavers!!

Only came here once and don't think I'd come back unless just for a simple drop off. Brought in a…read moresmall box for Amazon labeless return and surprised when I was asked to pay for sealing the box. I have tape at home and didn't think it makes sense for stores to charge for penny worth of supply. I went home and taped it and went to the one at 29th. There a shop employee sealed the box for a lady right in front of me, another surprise. This is much better customer service and experience. Just a caution to everyone, each store has their own ways of running business so just be aware there might be quite a bit of different service level.

I love Postal People!! I ventured over from Russian Hill to renew my TSA PreCheck and loved this…read morespecial store that really has a lot of offer. In addition to having onsite TSA PreCheck services, they have 3D printing capabilities, a cute gift shop area, shipping and printing services, packing supplies and services, passport photos, a notary, tax prep services, oh my! I'm sure they do way more, but it was such a quick and easy experience for TSA PreCheck that I will definitely come back in the future for other needs. The onsite team was friendly, competant, helpful, and kind! I appreciate their level of customer service and it was an all-around great experience.

I came by last week for the first time with a few FedEx QR codes and packages. Fantastic customer…read moreservice and super reliable! They also offer passport photos and TSA precheck. The store also has a lot of cool 3D printed items. Very happy we have such an awesome postal service store in the neighborhood.