I experienced a noticeable difference in the level of service here during my last round of shipment drop-offs on Sunday, August 10. Can-do, helpful attitudes, that was quick and efficient. I needed to purchase some packaging tape to finish off a few packages and the employee gladly took care of it for me without having to buy a new roll, open it up, finish packing it, etc. I was in and out within 5 minutes for my 8 packages which isn't the kind of efficiency I am used to. I leave off one star for now as I'm aware this could have been an isolated incident. Most of the time it's painfully slow and unhelpful service... Hopefully there is positive change being implemented at this location! read more

I paid hundred of dollars for a mailbox here. It took 3 attempts for them to correct my email in their system. Because the email was incorrect, I wasn't notified that packages had arrived - they just sat in the back for several months until the employee who finally corrected my email thought to check. I'd just paid for another 6 months for the box when I discovered the packages (and that my box had been incorrectly blocked off yet again), and the manager did not respond to repeated requests for a refund or acknowledge my request for mail forwarding when I moved my mailbox elsewhere. I will never set foot in this store again for any reason - all told I spent several hundred dollars for some of the worst service I've had from any business. read more

Never open on time. Today I pulled up about ten minutes before the posted opening time. There were about six people in line already so I decided to sit in my car with my dog till the They opened. It was cold outside. All the people left. One by one. They finally just opened Now at 9:10 when I walked in the store right now to pick up my packages. Pretty bad, the guy didn't even apologize when I mentioned it to him that many customers had already left. read more

This store is a scam be careful- I sent an important package that was never picked up , and when I came back to the store to check on it they said "assume it was stolen from the store before a driver picked it up" as apparently theft is common here. Unless it's random Amazon returns, this is not a serious store please don't lose your valuable packages. read more

I needed to print a piece of paper off, and tape it to my box of returning glasses. It cost $3.95... what? To print off a piece of paper? That just rubs me the wrong way. That should cost less than $1. Then she printed off the whole page and then folded it over and taped it... why not cut it? Now it's this chunky piece of paper. On top of all this, I went to her, she was unhelpful and said send it thru USPS, which I needed to, but without explaining why. I show up to USPS across the street, and they tell me to print it at UPS. Just stupid and wasted my time. read more

The UPS Store - Wrapping a shipment package. - Shipping Centers Near Me - San Francisco, California

See all

I was in need of a notary and with the help of Yelp found this UPS Store. I would visit this location for deliveries but never knew they had this service. All prior experiences have been positive and professional. Today was no exception. There was one customer prior to me and he was in the middle of having something notarized, also. It only took a few minutes bad for $15 I thought it was well worth it! I'll definitely be back to this location whenever I need their services:) read more

The people who work here are snarky and unhelpful. Go to the store on Sloat- much more helpful!

I have been going to this UPS store for years now. They have always gotten my packages to their destination in a timely manner (even last minute around Christmas time) and have packaged multiple items for me personally, as well. I've never had a lost or late package. They are courteous, yet straight forward about pricing. They're often busy, but that should speak to how loyal their customer base is. When I've gone to ship things from USPS in an attempt to save money, the customer service has been subpar in comparison, the wait times longer, and the prices are only slightly more affordable if not the same price. I like having the peace of mind that my packages will get where they need to go in one piece. They're also great for Amazon returns without packaging as well! read more

Service here is friendly and efficient. I had no problems bringing in an Amazon return. There was no charge to me. The agent even explained Amazon return processing that is helpful to me. I can't say the same for another UPS store that I went to two days ago with the same return. They didn't know how to handle my situation. Their solution would have cost me $30 for a free Amazon return. read more

MICKI !!!!!!!!!!! If you can go for your shipping needs when Micki is there you'll be treated like royalty. She's fun. She's smart. She's well spoken. She knows shipping and boxes inside and out. She'll happily give you all the options and pricing. She may be a youngster but she's a treasure. She took impeccable care of me when I came in without my own shipping box and was flustered. Micki !! read more

The service here is always awesome. Micki particularly is the best. Always courteous. Always nice. Patient as well. I don't give her enough credit when I walk in but I bring a crapload of returns all the time and she is always efficient and has a smile. It's the little things throughout your day that you run into that makes you still appreciate that there are still good people who do good work. read more

I come to this UPS all the time to drop off Amazon returns, but I recently shipped my first package here. I had to mail my marriage license to city hall before leaving on my honeymoon. They charged me nearly $20 to send a document envelope a few miles to SF City Hall. It felt ridiculously expensive, but I was in a rush with few other options. A few days later, I got a cryptic email from UPS saying there had been a delay with my package, but I was unable to find out much more information about what happened. The online portal said it was being held at an undisclosed UPS location because there was an unknown delivery error. So I had to call the store *while I was on my honeymoon in Europe* to try to figure out what happened. Except the number for this store goes to the generic UPS phone number - apparently this location doesn't have a phone number you can reach them at, so you have to go through the main UPS system. The rep I talked to said the package was lost, then said I needed to go to a different UPS location in person to retrieve my package. I told her I couldn't do that because I'd be traveling for the next few weeks. Then I got a text from UPS telling me different information about what was happening with my package. I kept checking the UPS portal but couldn't get more information. A few days later, I got an email that my package was being returned to sender, which was frustrating, but at least I'd be able to get my marriage license back and submit it in person when I got home. Well, the package was not returned to me... it was delivered to a front desk somewhere and signed for by someone named Patel. But I can't find out where it was delivered. I hope my marriage license was delivered to City Hall, but I can't find out from UPS if it was or not. Am I legally married? I have no way of knowing until City Hall responds to my marriage certificate request because UPS so impressively messed up the delivery of this very important package. read more

Spent 15 minutes in this store a few days ago bc there was a long line. This guy had his mask off the whole time w a shop full of customers. Reported it to corporate and they didn't respond or care. read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

I have been to many ups stores, often times without the best experiences. But I always go out of my way to go to the ups store in west portal because Dennis is the best! Amazing customer service. So hard working, kind and helpful. Thank you Dennis!!! read more

I stopped by 4 days ago to pick up a package I had delivered here. I arrived shortly after 9 AM and there was no lines. Natalia? Helped me get my package which had arrived there the day before. She retrieved it from the cubby. I spoke up her briefly and told her I had read Yelp reviews about this place and they were pretty bad. She told me the nephew, also a Patel like the proof owner now runs the place for the last 6 months and the guy folks complained about, Gary? With glasses, no longer works there. She was friendly and nice read more

I rarely write any reviews but, God, I had to write one for this UPS store. WTH is wrong with this place? Every time I do an Amazon return, I ask them to give me a receipt to have proof that I dropped off the package, and it's like pulling teeth. The guy (and it's one particular guy there as far as I can tell) just argues and argues how I don't need a receipt. Today, I just refused to leave until he gave me one. What the hell is the big deal? why is it so hard to just print a receipt and give it to me? I looked at other reviews after writing this. I'm clearly not alone. Others have been receiving similar treatment. I will also inform Amazon and UPS of the issues with this place. This is so damn annoying. read more

I have been going to this location only because it's halfway to get to my son. To just drop off an Amazon return only. With how it was shipped to me. This nice for a split second that turned out to be really rude says the package is not proper to ship. I responded, "This is how Amazon shipped it to me." Thank goodness it was a light package. I will go to 29th Street, Sloat, Irving, 24th Street next time. Or even better give it to the delivery guy. read more

Amazon return states I don't need to put item in another box and can just drop off. Girl behind the counter at this place says I can't return the item in the box because the provider won't pick it up as is even though the item was shipped to me in the same box. This makes no sense whatsoever. So I went to the UPS at Lakeshore and the lady scanned it. Done. Seems like this location needs to train its employees better. Never coming back to this store. read more

Very poor customer service. Is it hard for you guys to say hi, hello, thank you? Very short isn't it? If you're not happy with your job then just QUIT! I will never ever come back to this location. read more

Received a table in a damaged box from Amazon. The table was also damaged. Claimed a return from Amazon. Was instructed to bring the table to the UPS Store. UPS Store employee, first, was trying to sell me a new box that I don't need. Then, he told me they even don't have such boxes, and send me away. Bad service and no coordination between Amazon and UPS. PS: Easily dropped the box at another UPS Store location at Ocean Avenue. No questions asked. Will use Ocean Avenue location next time. read more

Easily the worst attitude and service. Drop off a return and get attitude not from one person but two, the woman working and the owner. If they are so miserable running a business then why do it? Just asked for a confirmation for dropping off my items. Too much to ask for a receipt? Wow! Also, went to another location and receipt given. I didn't even have to ask. And it was given w a smile. read more

The UPS Store - Receipt given with a smile. Happy to find this location. Not the attitude and stress from the West Portal location. - Shipping Centers Near Me - San Francisco, California

We received excellent customer service today from the onsite notary, Dennis P. Although he couldn't notarize the will we intended to have notarized, since California law does not require wills to be notarized, he went above and beyond his call of duty to help us obtain a witness signature at no additional charge. Dennis P.'s exceptional customer service was a pleasant surprise from the UPS store. We would like to extend our thanks to Dennis for his help. read more

Iyanna K is the best! I highly recommend coming here for your shipping needs, she is so helpful and kind!

Don't come if you're in a hurry; prepaid drop offs that were ready to go used to be able to skip the line, but not anymore. No signage or indicators of this. Waste of time read more

Mom needed a document notarized. Called to confirm the service. Walked in with no appointment and completed in an efficient amount of time. You're so, relieved when you have your legal papers completed and sent in! read more

I handed in a package with a pre-printed UPS label and asked for a receipt. The person behind the counter told me that the tracking number is the same I had on the pre-printed label, so I can use it to track the package. I explained patiently that I am not asking for a tracking number -- I am asking for proof that I have handed my package to him. He said they do not issue receipts ... This is really bad -- handing in your package to this UPS Store without any proof that you handed it in requires a lot of trust in them. read more

I absolutely cannot stand this location. Do yourself a favor and go to the one in Lakeshore Plaza on Sloat. The hours for the west portal location say it opens at 8:30am. Got there at 8:30am and waited until 8:45am and it still was not open. Myself and many other customers ended up leaving. This isn't the first time this location has disappointed. The first time they refused to print a receipt for my Amazon returns. I will NEVER go back to this location. I hate this location! It is conveniently located but always turns into an inconvenience when I go there. NEVER AGAIN! read more

I usually go to this store because it's the closest one to me. Ive been coming here off and on for the past 20 years. I've had good and really bad experiences. Today's bad experience broke the camel's back and i had to write a review because i cant be the only one who's experienced this employee's behavior. Since today's experience prompted me to write this review, but let's back track a few experiences w/ this same employee.. i didnt have the strength to ask his name. He wears glasses and sort of heavy set, and he's the ONLY one there w/ a bad attitude. i will write about today's experience last...but do u ever see the UPS commercial where EVERYONE is happy and the employees go out of their way to help u? well, this one definitely does NOT and i have experience that he provides the bare minimum. 1. There was one event several years ago where i had to send a something out of the country. I brought in my item and the label and item was packaged ready to go. Then said man in question said, unfortunately u need to print out the other form (i forgot the name of the form) and u need to put it on the outside along w/ the label. went home, printed out the form i thought i needed. filled it out, brought it back w/ the original label and package. he then said that is not the correct form. i said that it was the only other form available. he said im sorry that isnt the correct form and it will be sent back. went home, looked online again. printed anything i could n went back to the store. the man again said it was not the right form. i was about to leave. THEN, Lawrence (a differnent employee. Lawrence always says hi and greets u like he's happy to be there. always pleasant) comes up to me and says here, i know you've been coming back and forth and i think this is the form you need. I graciously took the form, thanked him like 10x. i really appreciated the help. it was my 1st time having to do this. if Lawrence was nice enough to go that extra mile, which he didnt have to, but he did! THAT is what the commerical was talking about. employees who love their job and helps the customer. NOT the guy w/ the glasses. 2. beginning/mid pandemic i had some returns for amazon that i boxed up myself and had some returns that said no box necessary. with things getting lost in the mail or having problems getting delivered i always ask for a receipt. this "proves" that i placed it in their hands and therefore proves i didnt 'drop the ball'... then said rude employee says we dont give out receipts anymore. OK FOR THIS i could understand. w/ the pandemic just happening etc i understand less paper handling w/ customers understandable. so i left the store hoping i wouldnt have any problems. 3. fast forward a few months and ive had other returns for amazon and it said NO BOX required. then brought item in and same rude employee said i cant take it back unless it has a box. im like but amazon said i dont need a box. he said im sorry i need a box or i cant take it. i leave the store, go home and then try to find a box. bring box and item back to store and he finally takes it and refuses to give me another receipt. 4. Fast forward to this past week...i had another return w/ no box, a female employee (nice young lady w/ pony tail) said oh we need a box. so i went home to get a box. brought it all back to the store and she scanned the item and gave me a receipt. 5. fast forward to this past week... i had 2 returns, no box needed. 2 separate scan codes. Lawrence helped me, scanned both items, both scan bar codes and gave me a receipt. poof. no drama. done. i said have a good day and i left. TODAY'S EXPERINCE: Same RUDE employee scanned my 2 items, 2 bar codes and i asked for a receipt. he we dont give receipts anymore. i said i just returned a bunch of stuff this past week and i got a receipt both times. he said AS of this monday we no longer give receipts. im like you've said this before at different times and it's always, "we no longer give receipts" but everyone gives receipts. I said you are the only one i have problems with. then i said, do u know that UPS commerical where everyone's happy and the employees go out of their way to help customers??? YOU are the ONLY one here who never goes out of ur way to help anyone. then he said, u know the commercial about amazon, says u need to box and label your items for returns. i was like OMG u did not just tell me to box shit up (especially when some amazon returns say we dont need a box) i used to always box items until amazon said we dont have to and if i didnt have a box. then i said everyone here is nice and goes out of their way and YOUR JUST ALWAYS CRANKY! NEVER FAILS...he's the crankiest employee there.. then proceeds to tell me if i dont like it, i can always pick another store. NOW if UPS ever reads this, he definitely needs customer service training. other employees are find. Lawrence, 2 female and 1 older guy are pleasant. one bad apple can ruin it for ev1.. read more

Bad customer service. I used to envelops which was like $5 in total, and discovered that I left my wallet home. It was the end of the day, so they insisted to leave my package there, and come back the day after to pick them up without giving any paper proof. They have my account, mailing address and everything and can't even give me a paper proof. read more

Very very slow service. They need to: 1) allow appointments for Notary service otherwise the glacial pace of service could have you waiting a half hour 2) add a 2nd notary 3) train the non-notary staff to prepare and assist with notary service to expedite things (otherwise there are 3 staffers sitting at doing nothing while the notary has a line out the door) 4) limit the time they spend with one notary customer to 15 minutes while they allow next customer to get service 5) work faster! The only positive I can say is they are cheap. read more

DO NOT GO HERE IF YOUR PACKAGE IS URGENT. Maybe try the Inner Sunset location instead. They didn't put our express envelope in the system that day and that ended up costing me about 2 grand and whole lot of drama. UPS corporate has offered to reimburse the cost of the shipping, but that was only 100 bucks. DO NOT USE THEM IF YOUR PACKAGE IS URGENT. read more

Worst service of any UPS store if you are doing an Amazon drop off. They try to upsell thjngs you don't need or otherwise mislead. Eager to make $1 on tape (that isn't needed) versus just giving some good service and earning a loyal customer. Also have fallen prey to "you have to buy a box" scam they do. Notary service is fine. Avoid. read more

Dropped an Amazon return, no tracking updated for 7 days. Called, the worker is so rude and told me Amazon return will ship in a BIG box and wont have any record in first 10-14 days. I never heard this and experienced at another UPS store like this. 20 days later, still no tracking update, return package lost. Don't go this store. read more

They had a notary available early in the day. She was fast and efficient. She helped multiple people at the same time while paying attention to detail. read more

Sooo terrible! I spent a good hour getting to this store to mail my package, the clerk refused to mail out my package even after i made assurances that i'll have the items to be mailed back here first thing the next morning. In my rush to beat the morning rush to get to this location from San Rafael i must have placed the package in my other car. I explained this to them with vivid details yet they just don't want to send out my package by end of day today. read more

One of my FAVE UPS stores in SF Friendly, efficient, ever helpful to tape a package when you run out I've been to my fair share of UPS stores around the US & this outlet is on the awesome side read more

So.... this happened today and I still can't believe it. I went into the store and the sad little man (who owns the store btw) behind the counter was making a big fuss about helping me with my Amazon return (ie he didn't want to) I was fumbling to find my bar code and because I wasn't fast enough he started yelling at me to get out of his store. He then SLAPPED me across the face and threw my package (which had a glass lamp shade in it) across the room. And then when the police came he LIED and said he didn't slap me. I don't know whether to laugh at how ridiculous you must be to have that little emotional self control that you can't handle the day to day customer service situations that comes with running a small business or feel sad for all the people that he emotionally and physically abuses on a day to day basis. The only thing I know is that this is not the kind of business I want in my neighborhood. This man is violent and dangerous. And, judging from a LOT of these customer reviews, I don't think I'm alone here. read more

I have gone to this UPS store for 12 years and suggest you avoid it if possible. The owners often open late with no apology. They also try to charge you for boxes for no good reason. And they try to charge you $10-15 for the box plus more for packaging it. They also charges us $10 a day to "store" a package! It is also a narrow store so with social distancing or is very hard to get in and out. Overall I can't recommend it. read more

Don't get passport pics taken here. Red eye meant mine were rejected by the passport office.

Stay the heck away from this UPS Store. Went to drop off a package and asked for a receipt. The UPS employee told me that they are not giving out receipts due to covid. What the "F" so I leave a package and it's lost or most likely stolen and I have no record that UPS Store took possession. I went to another UPS store and they gave me a receipt. Very dishonest policy at West Portal UPS store. read more