I feel compelled to leave a review because of all of the negative and unfounded reviews. I've had a mailbox here for years, which means I come in several times a week. Bobby and co behind the desk are great. And postal chase is why I've never needed to buy a printer or a shredder. Since I work from home, this is a real bonus for me. And the prices are not only reasonable, they're set by the shipping companies. No idea what other folks are complaining about. Postal Chase is a reliable neighborhood business, staffed by nice folks who actually know my name and ask about my day. read more

Not only are their shipping charges outrageous, but the guy who was working today (longish dark hair, glasses, middle age or beyond) was incredibly rude and has no customer service experience. I'd dodge this place if possible. read more

Searched to jog my memory on Saturday hours and saw these old bad reviews from many years ago, so wanted to leave an updated one. I have a mailbox here. The employee who generated those low star reviews must no longer be there because everyone is so kind and accommodating! You can ship, drop off returns (no QR codes though) and get your shipments there if, like me, porch pirates frequent your stoop. Thanks to Postal Chase Divis I never have to worry about my packages! read more

I go on weekday afternoons and have never had to wait for service. Super friendly and helpful. I mostly use them for shredding, only $1/lb. That's as low as I've seen anywhere in the city. If you're sending out a gift they have everything you need, cards, boxes, gift wrap, tape, & postage. One stop. Yeah! read more

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I just went to buy a box for a UPS return. It was $25 (TWENTY FIVE) dollars out the door. It was a 12x12x36 box. I couldn't believe it. $5 of that was for taping and tax. They just lost a customer. read more

super helpful guy appreciate it tysm. i came after my dmv told me to print smth out and turns out i didn't even need to... typical dmv. but the guy just told me to print out one page, pretty cheap. but he was awesome and a real one read more

Great neighborhood postal store with friendly and helpful staff. Bonus - has excellent variety of greeting cards!

This place is absolutely terrible, the people are snotty, and they nickel and dime you for everything. I asked to ship the package I was holding and was told I need to pay to print my label, which I did, and then was told after I paid to print my label, that my box was too large to ship... I bought that box from them the day before. As someone who's worked in customer service, I understand the rough days. But the rudeness level at this location goes above and beyond. Customers who ask for help, are actively laughed at. Do not go here. read more

I've visited this place more than a dozen times, and there's always something that prevents me from accomplishing what I come to do. Examples: The printer is on the fritz, or they don't take USPS packages over a certain size or in a certain kind of box, or they've run out of FedEx labels that allow me to bill my company, they don't take UPS at all... I really want to like this place, but it always feels like I'm wasting my time there. They always have an excuse for everything instead of solutions. Don't waste your time here -- the UPS Store at Market & Castro always handles anything I throw at them. read more

I've used shipping, packaging and fax services at The Postal Chase for many years. Today, some young guy who seemed to want to be anywhere except behind the counter sloppily faxed documents with personal identifying information including SSN, DOB, address, phone number and more TO THE WRONG FAX NUMBER He said the "9" I wrote looked like a "5". Trust me, it didn't. He didn't care, either. If you value your information and don't want your SSN and other important, forever information falling into the wrong hands, avoid! The Postal Chase lost my business forever. I hope I don't become a victim of identity theft. read more

Doesn't take USPS Flat rate envelopes which is annoying, but they have taken every other type of package I have brought in! They offer printing services, perfect for those with no printers! They also offer office supplies and boxes for all your shipping needs. I also got a cute card and some stamps for my mom there, so check out their card selection! read more

Heidi was very helpful. I had a very complicated international shipment. she explained the process and obtained all the information needed for the shipment without any complaints. I wasn't aware that it was a huge process but she was very helpful and I will be coming back in the future. Another plus; no long lines like the Post Office!! read more

Is it legal to charge someone extra for stamps? Beware, this place charges 10 cents over the normal asking price of stamps. I was surprised and asked the staffer about it. He said, "i'm a small shop and i need to make a profit" WTH is that?!?!? Glad I wasn't sending any large packages anywhere. Who knows what he would have charged! EEK! read more

I love supporting local business, especially during this very challenging time when so many businesses have had to shut their doors, possibly to never reopen again. Well "NEVER" will I return to this business. Out taking a walk, I noticed they were open and I knew they sold cards. Is this "Essential" no, but it is part of their inventory which is for sale. I walked to the counter to make my purchase and thanked the individual for being open. His response, we are only open for "Essential" business, but folks are coming in to buy cards, as did I. I was quite taken aback, frankly. So I said, hm, would you like me to return this? His response no. On my way out I said "a sale is a sale and income is income"! Not even a thank you for supporting them ! Had he said, I'm sorry I cannot sell that to you right now, my attitude would have been completely different. I just called to find out how late they were open at which point the person said we are only open for "essential purchases, if it can wait, wait"! If you don't want to sell things that are not considered "essential" put them in the back room. I still feel like I want to go back and return my $4.33 purchase, screw them...... read more

This place is GREAT and the people who work there are kind, helpful and friendly! They sign for and keep my packages safe. That's worth every penny. Where else are you going to get that? In San Francisco, this is a necessity. And honestly, I'm thankful a place like this exists because it saves me a ton of headaches - especially worrying about my deliveries. It's not a bargain - you pay for convenience and the service and IMO it's well worth it. Do not listen to the whiney creeps screeching about this wonderful small business - in fact give them more business to make sure they're here to serve the neighborhood for a long long time! read more

Answers the phone professionally and very helpful. Once in store actually pays attention to customers needs- great experience

I'm really surprised by the reviews here, because I have had nothing but excellent experiences for the past two years. I have a mailbox here and they receive my packages regularly, and all of the people who work there are so lovely and helpful. I'm also an artist and ship my paintings from them, and they always treat them with respect and help me with figuring out the best and cheapest way to get them to their destinations. And sometimes nicely package them up for me. The prices are higher than going to the Post Office, but that's to be expected for the convenience and also that it's a private business and they need to make a profit to survive. You also won't wait in a very long line here versus the PO. read more

I came here initially buying shipping materials trying to support a small business, rather than one of the big box stores. The items were probably double or triple priced what I would have paid at Home Depot or Lowes. I bought too much shipping supplies for my move, so I brought some of my materials back for return 4 days later. I came here and waited for a few minutes while the owner was working on his computer right infront of me completely ignoring that I was there. I provided the receipt and was polite, and immediately the owner had an extreme attitude with me. He let me know that he didn't have the money in the till (even though I saw it), and since I made the purchase on a credit card and more than 2 days had passed that I was "shit out of luck." I understand that times are tough, but at the end of the day I chose to support his business upfront over others, and this should have been reciprocated. If there was nothing he could do, he could have at least been polite. I left there with a bitter taste, and will not go back. It is unfortunate because I have a soft spot for small businesses. read more

This place really blows. Terrible service that is at least delivered rudely. All they do is tell you what they won't do -- won't take oversized packages, won't take packages they don't pack themselves, won't accept something a minute late (when they are inside and the door is unlocked. Not a place to frequent. read more

They lost my items and had TERRIBLE customer service. I shipped a few packages recently, two of which I didn't have a box for. I had one very large item and one smaller. I came in and asked to buy and box and ship my package. I paid for the box and shipping, they took my items and placed them on the counter where I assumed they would package them. A week later my package arrived but only the large item was shipped. I asked recipient to check the box and they were confident nothing else was in there. I just went back to the store to ask about my missing item. The guy there instead of helping me decided to argue with me about the event. He wouldn't look for the package, he wouldn't look up the number, he would not refund any of the packaging or shipping, and showed no sympathy for losing a package. His responses did include - The person you sent this to should have looked in the package more. - I'm the only one who works here, I touch every package. - I don't make mistakes. - I'm not going to look, it's not here. I honestly wouldn't have even take the time to review this experience had the worker not been so hostile towards me. He could have at least pretended to help me find something that was obviously important to me. Don't ship your things from here. This guy is the only one who works there, he will touch package, he might loose, and he will not give a shit. read more

Is it just me or is this guy a totally combative jerk? I actually had to tell him to simmer down. I'm also going to share on Nextdoor, what's happened to customer service or maybe even just genuine kindness... read more

What kind of postal store doesn't take prepaid USPS packages? Apparently if it's over 13 ounces it has to go to the post office. So dumb. I guess if you need something else here they might be able to help you. read more

Came here a few days ago to get something notarized. The older gentleman told me that they don't do that anymore, so save your trip. Even though Yelp doesn't believe me when I suggest edits to the yelp entry. Oh well... read more

They take fedex only (not USPS OR UPS) and the employees couldn't care less about anything. The amount of backlash I got for saying "can I please dropoff UPS here?". I try to support small businesses but this place is everything that's wrong with a small businesses. Avoid at all costs, unless you have one FedEx only box that you don't care about (because it's probably not getting where it's going) read more

I come from a big Armenian family, so I can hang with big Armenians. OK, maybe I can't really "hang" with them, but I don't have a problem hanging around Armenians, as long as I can continue to reserve the right to criticize my own Americanized people for their overall tackiness. And don't think I haven't been doing this for decades. Long before anyone knew who the Kardashians were (and I have family members who are related to them way back), I was annoyed by how so many Armenian-Americans of the Persian persuasion seemed to be giving the rest of us a bad name. But there are no longer any arguments to have or even to be made; we've lost. I can't name a year in particular, but when skinny white girls started wearing big glasses and carrying ridiculous purses with gold crap hanging off of them circa 2007, I cringed, because America as I had known it had died. OK, only some of the humble parts had died. The gaudy, in-your-face, love-it-or-leave-it (unless you were leaving it for tax purposes, which was still A-OK to Republicans for some reason) bits had remained, and maybe had gotten worse. So I was happy when The Postal Chase opened. In case you didn't know, this used to be the Post-All Center. The Post-All Center was run by a nice guy who apparently got into financial trouble and began doing shady things until he eventually skipped town, leaving a lot of people in the lurch. The former Post-All Center sat vacant for years, until the local chain The Postal Chase revived it. And that's where Armenians come in. The former guy (the supposed swindler) wasn't Armenian, I don't think. He could have been, and he did go to Lake Tahoe, which makes me wonder whether he was, but I have no definitive proof of his Armenianness. I do know, however, or I believe strongly, that one of the new The Postal Chase employees is Armenian, and she's good at her job. Better than the other person working here, who was nice but a little bit clueless. My copying went smoothly. Since I have easy access to a copier at work, I don't think I'll use The Postal Chase as much as I used the Post-All Center, but who knows? I just like hanging with the big Armenians, whom I hope to see much more of. read more

Wishing I could give this place zero stars! The dark curlyhaired woman just told me "fuck you bitch you don't have to come here... Kinkos charges $5.." Then she threatened to release my personal information (stuff I printed). So I refused to pay the petty $1.60. It's silly this all happened because I was questioning the dollar laptop fee. That woman crossed the line and I hope is fired for behaving so inappropriately to customers... I don't care if you're having a bad day or not. The copy place on divis between haight and page also charges a dollar for laptop use and only .10 instead of .15 and as a bonus they are very kind to their customers! What a concept! read more

These 4 stores are owned by the same entity. All seem to have miserable customer service and questionable practices. I suggest avoid

Two and a half stars really. They aren't a UPS dropoff so why do they come up in a search for UPS dropoff? Maybe this is Yelp's fault, but the woman behind the counter of Postal Chase was barely civil about it. They also don't do certified mail. They do Fedex (which is useful) and DHL (which is terrible). What they do have is a ton of random tourist postcards. So Postal Chase better than nothing, but I really wish we had a full-fledged shipping center in our neighborhood. read more

I was trying to get help, and the gentleman I spoke with couldn't be bothered to answer my questions. Very disappointed.

This is a one star business but it gets an extra star because the woman who has been working there during COVID always has a good attitude and is performing an essential service. Despite her valiant efforts, I suggest looking for an alternative if you need a service to accept packages. They have given us packages belonging to other people (which we have returned), improperly tacked packages, and told us that packages that were delivered according to UPS tracking were not delivered. And they have limited store hours during the pandemic (while also increasing prices). read more

"Can you ship this key overnight to New York?" "YES!" That's all I needed to hear. Snip, snap, done. read more

The dont take UPS. Bummer. But the lady was very nice, and told me a few other locations where I could take my prepaid UPS box that we're not too far away. They do, however, take DHL and FedEx, so I would certainly consider them in the future for my shipping needs. read more

Super convenient neighborhood 'office' & local business. The staff here is always friendly & helpful & it's great to have a secure P.O. Box for business & to get packages. Convenient to make copies, and a surprisingly useful selection of office supplies. Great selection of cool & funny cards that my kids love. read more

Horrible! I do not recommend at all! I used to have a mailbox with them. After a couple of months I realized that I should have paid more attention to online reviews (here and on Google). The dude behind the counter is the most disrespectful being you are likely to have to interact with at a post shop. Run! read more

Sandra is awesome! She helped me out alot and I was able to send my bestie a big package to Hawaii for a super decent price overnight! Customer service 5/5 price 4/5 efficiency 5/5 read more

I really think the guy must be going through a hard time or something, and I feel kind of bad, but not bad enough to go back. I used to have all my stuff packed and shipped here because it's close and they did a good job, but the attitude is really off-putting. read more

Unbelievably angry and standoffish customer service just now. Won't be coming back here despite wanting to support as many local businesses as I can. This man simply did not want to help, did not want to allow me to send my boxes in a way that was presentable, and was ornery and rude when one of my addresses appeared to be wrong - instead of trying to help me troubleshoot it. I found his demeanor to be condescending and unnecessarily rude. Byeeeee Postal Chase! read more

Thank you nice lady for repeatedly retaking my passport photo and being so nice and understanding. Sorry I was so high-maintenance.

I don't enjoy giving negative reviews and usually give a place the benefit of the doubt if I ever have a negative experience, but this was unacceptable. I called the shop shortly before closing time and asked if they'd stay open a few minutes longer as I was right down the street. The attendant (Rich?) asked if I could come in tomorrow and I politely stated that I was going to be at work all day the next day and it would be a great favor if he could stay open a few minutes longer. He promptly and politely said "come on by." I thanked him sincerely and rushed over. I arrived at 6:04PM to find the store had been completely closed up already with registers and lights turned off and the gate pulled down and locked. Not a soul inside. Obviously he'd closed up at the normal time with no intention of waiting for me. The item I was bringing to be shipped were very bulky and it was a lot of work to hustle down there quickly. I don't mind that the place couldn't stay open late. However it is unacceptable to essentially prank your customer into showing up to a closed store. For shame The Postal Chase. For shame. read more

If you care about what you ship do not use this place! Not only did the completely lose my package. They were arrogant and rude over the phone and ignored my calls when I was trying to locate it. I have never been treated so condescendingly over the phone. How they treat their customers is the worst I have ever seen. read more