Communication and Customer Service Need Alot Of Help At Irving UPS STORE. Fourth time here and same sub par service. They expect you to know the drill of what to do.I would only go back if desperate cuz so close to my shop read more

Do NOT shop this corporate unfriendly place!!! Customer service is abhorrent. Unknowledgable and unfriendly staff. Very overpriced, especially in regards to what I received. Shop locally where the prices are reasonable and the staff are friendly and more accommodating and keeping the revenue in the community. read more

5 dollars to print a label! It's a scam. Very unreasonably expensive. Unless you're in a rush I would not recommend

This is my go-to UPS store. I have been dozens of times (hello, Amazon returns) and I have never had to wait in line. This is mainly because they have a self-serve kiosk. Cell service can be spotty so I always pull up the Amazon return label before entering. read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

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I use this place regularly and have for more than the last 10 years or so. I'm leaving this review just as a counterweight to the endless bad reviews this place seems to be getting. I like using this place. It's the same couple young workers there all the time. They don't remember me and that's fine. They just deal with an endless line of people all day long sending packages, making copies, or shipping back returned items. It's the same repetitive routine with them having to keep explaining the same instructions and corrections because we don't do this every day like them. Are they incredibly friendly and customer service oriented - not exactly but they do get you what you need to know and try to get you along on your way. This is not the kind of place where people would want to ooh and ahh and leave an A+ review because it was so great, or something. So all they seem to get are lousy reviews from people that were frustrated. That's not fair. They will try to help. One time, i recall, the fellow (i guess "erik" per other review comments) even was really kind and just paid for my fax fee himself because I'd forgotten to bring anything with me in rushing out to catch them just before they closed. Anyways, many thanks to you folks there at the irving str ups store for always being there and putting up with all of us all day long day after day. (Oh yes, and the self service kiosk where you can just scan the UPS return shipping QR code and print out your own shipping label is just da bomb...) read more

A company emailed me a label for a demo product package so I can send it to another customer group to sample and evaluate. I tell the CSR I have a label for the package and just need to print it, and that it's attached to an email. Should I email it you to print? The CSR's response: "It's $5.00 to send us an email and then $.15 to print." Me: "$5.00???" in a 'are you sure?' tone . Him: "Yes, $5.00." Silence. Me: "OK...can I just print the label from the email myself?" "Yes, but it will cost $5.00." Me: "$5.00? To print a label?" Him: "Yes." Me: "But it's $5.00 to send you an email?" Him: "Yes. And then another $5.00 for a label." Me: "I think I'll ship this somewhere else." I will now go to my local office services store and take care of this for $.50 or less. I will never utilize this UPS store ever again. $5.00 to receive *an email*??? $5.00 to print a pre-paid label??? Ridiculous. read more

I called and asked if they have Notary Public available. He told me yes. I responded: See you soon. He told me "good bye". I took a taxi and came in 30 minutes. After 20 minutes staying in line, he told me "Notary will be after noon". I asked why he didn't tell me that. Answer: you didn't ask. read more

The UPS Store - Stay away from this business. - Shipping Centers Near Me - San Francisco, California

Erik is extremely rude and needs to be trained on how to deal with customer service. No hello, no "next please". I was doing an online return and the merchant I was doing it for had told me UPS would cover in store packaging and Erik very rudely just said No package and there was an awkward pause for I couldn't understand what he meant? To that I said I don't understand do I not get parcel form you guys? He didn't say anything so I say can I buy one? And he said yes? It was just a very confusing rude and uncommunicative way to deal with a customer read more

Opened almost 15minutes late and there was already a line because a few of us had arrived on time to drop things off on the way to work.

I was at this UPS Store @ Irving Street in San Francisco this morning (Monday, Dec 23, 2024). There was only one clerk behind the counter - one whom I encountered a year ago and complained about a year ago to UPS corporate offices with similar attitude as I experienced today. After that complaint last year, the Owner of the store on Irving Street called me back to apologize. She was very nice. This morning, I was the only customer when I entered. I said "Hello" to him and he did not look at me and did not respond with a counter "Hello". I placed my 2 packages (all sealed with return labels) in front of him and he still did not look at me and did not say anything to me. I said "Hello" to him again. That is when he finally turned to me and yelled "HELLO" with an extremely angry countenance. I stood there and he didn't even touch the 2 packages. I finally asked him for his name, and he said it was "Eric", although I'm highly doubtful that is his real name. It's very sad to see that this particular clerk has not been properly re-trained. The Owner was very nice when she called me back last year (once she was notified by UPS corporate of my complaint against the same clerk). I suspect I've seen her on duty on the weekends. I will not go back to that UPS Store location. read more

They are the best! Always helpful and kind to me. Im almost hesitant to give them 5 stars because I don't want more people to go there lol. Best UPS ever! read more

I'm really surprised to see the poor reviews for this location. This is my 3rd time here and the employees are pretty cool and doing their best. . They were very helpful and informative. I mean, it's probably pretty stressful dealing with people who are coming in annoyed that they had to stand in a line to send something that they ordered with a click of a button on Amazon. The scanner thing for Amazon packages did not work for me but at least they are trying to address the problem. Let's try and be good to each other, folks. Patience is still a virtue last time I checked. read more

This store has outrageous pricing for printing and copying services. In addition, the staff is very rude and unhelpful.

Just left this store and it was the worst experience. The self service drop was being used by a customer with multiple packages. I walked up to the counter and was greeted rudely by a male employee with glasses. It seemed like I was bothering him when he was doing absolutely nothing. I told him that I would have used the self service counter if it was available. He rudely gestured me to hurry up and provide him with my QR code. After he scanned my code it threw the receipt at me and walked away. In my younger years, I would have jumped over the counter and got in his face. You provide a service to the public and we have a choice where we want to go. You should be thankful that customer come in. I will never come here again. read more

I've been here for various reasons, mainly for online store returns. Word of CAUTION: do not take passport photos here unless you know exactly the size, background and photos you need. I didn't have my hair behind my ears and the photographer didn't tell me to do it, but the photos were rejected for my passport. So, I went to Walgreens and got the photos taken properly there. read more

Obviously, it's the only place and in our neighborhood for the specific services including copy services. Some of the staff appear overworked and lack the knowledge of what type of copiers they have. A bit frustrating. Still is nice to have it close by. read more

Older woman is rude and talks down to you. Younger woman gets it done. doesn't talk much. Asian guy who I haven't seen around in a while has the best customer service out of all the people there. The 2 star is for him. read more

Zero stars do not use ups because even if they put fragile sticker on your package because it is fragile and you put extra insurance on it they will not do anything to make it right when they ship it and it gets broken because someone working for them crush the box they don't care about your package all they care about is your money this is a warrning to not ship with them you be better off shipping with the united postal service. I will not longer use UPS because I have shipped some fragile stuff as they know and put a fragile sticker on box in which I did wrap my fragile stuff with bubble wrap and put packing peanuts around it and it still got broken and they will not do anything about it being it was there fault it got broken when someone can not read and to be gentle with the package if it was there package they would have took care of it but like I said all they care about is the money and sadly I paid a lot of money to have my package sent and they can not even reimburse me for the shipping fee so yes I will not long be using UPS for my shipping needs will take my money else where. read more

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Would give no stars. I waited around for 30 minutes until their opening hours and no employee showed up. Waited til past 830 and decided to leave. Waste my time. read more

It's 8:42am on a Tuesday but they're still closed. Called 3x but no answer. No sign of life inside. Does this place really open at 8:30 am? Finally someone shows up at 8:45 am and we were let in. There's about 3-4 of us in line already. There's only one UPS staff. He barely said anything and barely looked at anybody but I could hear him wheezing a bit trying to catch up after a late start. I said good morning to him and he says good morning back. I feel bad for him as it looks like it's not gonna be a fun day for him but I also feel bad for those who have to wait and waited. Oh well. Patience. Patience. Patience. read more

The UPS Store - Knock knock. It's 8:30 am. Anyone home? - Shipping Centers Near Me - San Francisco, California

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Employees are a bit grumpy but this place gets the job done. Had a bunch of online shopping returns processed here. It's conveniently placed, parking is not terrible, and usually you get no wait. The employees optimize throughput vs customer experience though. I'm fine with that, but in some cases it's annoying. For example, when returning a broken home automation device for service, the company offered both return shipping and packaging. I was still charged for packaging read more

Unbelievably rude service. I was taken aback when the worker looked at me without uttering a word when I reached the counter. Just stared at me until I bent down to pickup the box. Placed it on the counter. Still no words, more staring. Finally, a snied remark a few seconds later. Two months ago, they were going to charge me $30 just to box something for a free Amazon return. I made the return at another UPS store. Today was another Amazon return. I hesitated to go there. But, went anyway. It's close to home. The West Portal store is my go-to even though I have to drive to get there. I have been there 3 times in a month. A smile and courtesy goes a long way. read more

I was bringing back some motorcycle parts for return and had to pay for tape to make my box. The lady had a whole roll of tape just chilling right next to the counter and told me I had to buy it or I couldn't return my items. Hands-down, the dumbest situation I've been in. Like come on bro you could let me use two pieces of tape? literally making anything difficult. read more

I've only came here once to drop off a package to be shipped. Since the damn CVS drop off point wouldn't take it ... They don't take international packages... like wtf I'm only dropping it off and you don't do anything but set it down where the designated area is. It was early in the morning and the store was quiet. Only one employee working. A middle age lady, she was really nice. She was helping another lady and notice me standing, holding a package and asked if I need to drop it off, said yes. Handed her my package, she asked if I needed a receipt, I told her no and she let me know I'm all set. Quick and easy. All I ever needed. read more

This is an update of a previous 1star review. I thought the store was improving from the last 2 years - nope! I returned four (4) Amazon items at the same time at this location on August 17. On September 21 I got an email from Amazon stating that one of the items still has not been returned so I will be charged again. Amazon has a right to charge me (again) but what about this "trustworthy" UPS store? I have the tracking receipt but when I tracked it online it said "label created". It also said to check back tomorrow. For a month it has "check back tomorrow " for all the tracking numbers for all four (4) items. Care-less, star-less, read more

Thumb's up. I was really pressed for time and wide swaths of Irving Street were being torn up. So, parking seemed impossible and my Amazon return was heavy. There was no good option but to park illegally - and pray. I dashed in and dropped off my heavy box and got a receipt in under twenty seconds. If you're on the near west side of the city, this UPS Store is ON IT! And, while parking can be a little challenging in this nabe, it's usually doable when the street's not being excavated. Go forth - and return stuff. read more

Great location for sending packages! I have been going to another source for years . I realized they were over charging! I discovered this little gem just this week . The team is helpful and amazing! I'll definitely be coming back read more

This store is great. They open at 9am and provide ALL of their services at 9am. Very efficient. read more

Sorry the worst experience I've ever had. Just tried to have a dispersion document notarized. Waited for 1 hour. Simple process but Angie though sweet doesn't understand what she's doing. Simple all she need to do is take my ID, verify signature sign... Simple... yet Angie wanted to try and understand a document. That's not her responsibility and is outside her purview for her service. It borders on unprofessional. Simply asking 'how much money are we talking about' is so far outside of her responsibility and duties it's unprofessional. Yes I called the Notary Association to confirm my concerns. I was informed they would immediately look into the complaint. Angies 'service' is ONLY to verify signatures NOT dig into personal affairs. That criminal per them... read more

Unhelpful and discourteous. I've tried the store several times and the service is getting worse. I went to the UPS store at 5758 Geary Blvd. and found the service more helpful and pleasant. read more

I use various UPS Store locations both around my home and my office. This one has repeatedly proven to be the most unfriendly and unhelpful UPS Store locations around by far. I've been back a few times for simple drop-offs or called for various questions about shipping items. Every single time the man who is normally there every day (owner/manager?) has a very obvious "What do you want?!" attitude in his voice and demeanor. Don't even try asking him questions about various services that the store offers. Here's my most recent and final interaction with this store: Me: Do you hold packages for customer pickup? Him: Yes. Just make sure they're not big. Me: What does big mean? Him: Big Me: ... *I hang up* The owner can try and say it's a language barrier thing all he wants but shouldn't he and his team learn or try to improve on what people are telling him are mistakes? And really, a smile or helpful tone of voice is a universal thing that everyone from anywhere knows about. If you have another UPS store in your area I HIGHLY recommend spending the extra time driving to that one instead. read more

Dropped off another package today. Same thing as usual: I was told to use the other counter, then I received rude service. Since the Amazon return is prepaid, would they find it polite if I threw it to them from the front door with a "heads up!"? read more

Great speedy service. Went in for notary services, yes we had to pay $$$ for printing but this is the cost of not owning your own printer. The process was straightforward and efficient. While we waited, I did observe irate customers over their errors. If YOU don't have proper documentation to return YOUR packages, it's NOT the store's fault. Read the instructions and stop yelling at the workers. They are doing their best. read more

My biggest issue with this place is moreso the national chain. OMG is UPS stupidly expensive. This location is like any other mediocre retail establishment - it's got your PO boxes. It has a computer for email checking + printing. And, of course, you can mail things. Customer service is perfectly fine. I'm annoyed at which one man behind the counter once tried to upsell me proper packaging when I probably did not need it. But I view this job like most others like it - the people who work here prolly hate doing it. So I forgive them a little. But only a little. For much cheaper printing and computer services, head down to the Sunset branch library on 18th Avenue and Irving. read more

So unfriendly. I said hi to the worker and he just had a blank face. After he scanned my package for me I said thank you to him. Nothing. The place was not busy as I went first thing in the morning. I guess I should go to the lakeshore or Richmond district location where they are nice and friendly. If you don't like your job find another one. read more

I've been going to this UPS for years, and have always received good service, but this is a special thank to Nick. Your patience with my disability as well as willingness to educate me for future drop-offs was very much appreciated. read more

Impossibly bad and incompetent service. Amazon sent me here and they couldn't print the ups label. Said i had to rent their computer to print the label. Wow! read more

No issues here, just dropping off an Amazon return, so the label was already printed. They asked if I needed a receipt, and I said no. They have coloured copying, black and white copying and a bunch of other services. Again, no issues, just two guys behind the counter helping people out. Didn't get extraordinary service, but it wasn't like they were insulting me or doing anything ridiculous like the other reviews have said. read more

Beware--this place is a bad joke. They charged extra for something that wasn't printed out. Upon showing the employee who made the mistake, he apologized and said he'd give a refund. Little did I realize that he didn't actually know how to make a refund and ended up charging the same amount again (found out in a future credit statement). I called to get a refund, and the person put me on hold for 5 minutes, then he said he had to turn on the computer (took 10 more minutes). Waited 5 more minutes. He said "I am almost halfway done. I'm learning how to give refunds." then put me back on hold. I overhear a sudden "oops!" He said he made a mistake, but eventually credited the right amount. He said I could pick up the receipt in person, but I asked him to email it to me. With a heavy sigh, he said that it'll show up on my credit statement later and refused to send me an email. I was being as patient as possible on the phone, and I'm not expecting stellar customer service, but seriously? read more

I used UPS overnight service to ship my passport to a canadian consulate to get my visitor visa stamped, with return envelope. On the way back to me, UPS lost my passport somewhere in Bell,CA. Shitty situation, unlucky, but still leaving a 5 star review because once Arne (from this UPS store) found out that this happened, he took over the communication between me and corporate UPS, kept calling me everyday to communicate the latest happenings in the investigation and kept me updated. He also tried to get some compensation for the lost passport, which in the end was just shipping costs, but appreciate the effort. After month a later, someone did find my package in Bell, California. And Arne called me, to report that package has indeed been found. Overall I appreciated how this bad situation had been dealt very much. read more