My passport expired and was lost in my move from HI to SF. And I'm lazy and need my hand held…read more I made an appointment online for all the things- passport, picture, etc. When I arrived there was a bunch of people waiting in line for shipping packages. Once I got to the front, the super kind lady brought me through the side door to take my picture. She took a few snaps, asked me which one was best? I told her they all look the same. She went over my paperwork, had me make a few changes, additions, photocopied all the things (extra charge) and with the swipe of my debit card for $184.55, I was on my way. My passport arrived two weeks later. . . before my birth certificate. It was the most painless process ever and worth every penny. Here's the breakdown of pricing- USPS Passport Fee- $35 Photo Service- $15 Money Order- $130 Money Order Fee- $2.55 Copy Machine- $2

This should be called the Noe Valley Passport Office and not the post office.There are three…read morewindows . Two had clerks processing passports and the third had the clerk opening a safe deposit box contract. We all stood there for a long, long time. No one was buying stamps or mailing parcels at the counter. When I finally made it to a clerk, I got my stamps and when I paid , her finger shot to the debit machine snd clicked the happy face for customer service. REALLY????? I couldn't believe if, I told her that isn't the customer service response I would have picked. Do yourself a favor snd go up to the Diamond Heights post office. It is so much better.

Post office is post office. Friendly and helpful getting mail out. Large location and easy to get…read moretoo.

First, shoutout to ERRELL (pronounced "Arrow" I believe). Super helpful, nice agent here…read more An important mail that I was sending to Taiwan somehow ended up in Bosnia, and on its return back to me, has been stuck in NY customs (since it's now considered an import item). It's been a nightmare. Several of the post offices I visited has been useless. This branch at least gave me more info. I'm having a pretty negative impression of USPS right now. But if you have to use this carrier, this location's probably the best one to go to. Their employees seem more competent and knowledgeable than the ones at the other offices. Nevertheless, I'll probably go with Fedex or DHL from now on.

Now I am furious and frustrated its saturday today: I stopped my entire day to wait for my parcel…read more It is almost 5pm and no 1 out to deliver Mail to me. Stupid USPS stood me up. Read the damn Address the Apt # and deliver my Mail. Always press the doorbell. Incompetence try to be competent dammit it fires up my frustration.

I would give zero stars if that were an option…read more I arrived at 5:10 PM with a prepaid, labeled package, but was told the location was already closed--even though it should have remained open for about 20 more minutes. Two other customers, also with ready-to-ship packages, asked if they could simply leave their items at the counter, but were refused without any explanation. What made this more frustrating was that there were still packages on the counter and a drop hamper right next to it. Despite staff still being present, they wouldn't allow us to leave our packages inside and instead told us to leave them outside. This was extremely poor customer service and a very disappointing experience.

This is a nice Post Office. The lobby has lots of windows and natural light. They have an…read moreextensive and colorful collection of greeting cards and supplies available for purchase. The Self-Service Station is state of the art and seldom busy. It is my go-to. And despite rumors to the contrary, I witnessed a USPS lady hand a customer a roll of tape to use - no charge. Even when there is a line (and there probably will be) it moves pretty quickly. I had to wait the other day to get a QR code scanned. But perhaps that will become self-service soon as well. So, five stars for the USPS. However, I would like to add a bonus separate review for one of my fellow USPS patrons... One star for the guy in front of me who, during the holidays --during a pandemic-- waited in line to buy a single stamp for a single envelope. 1 Star to you sir, for making the whole world less efficient. For real though people, buy stamps in advance, buy them by the book -support the USPS!

The staff at the 18 th street post office is really nice, especially when you get to know them…read more They even greet you by name. I always look forward to seeing them as I deliver packages to them for shipping almost every day.

I just had one of the most pleasant experiences I believe I have ever had visiting a post office…read more The person helping me out, Mustafa, seriously is one of the nicest, most helpful people. Greeted with a smile as people walk in and was so incredibly upbeat, just the vibe alone in that place truly elevates your day. I hope he is there for the long haul because that man really loves his job.

What USPS won't make you want to stab your own eyeball, but this is by far the worst one! I just…read moremoved to the neighborhood so I don't know what it used to be back on their glory days, if they had any, but there's always only one person working behind the counter and you know most government employees have to abide by the speed efficiency to sloth level, unless if they're SFMTA meter maids. I decided to open a mailbox with them and in 2 months having one, they lost my packages twice already. There's no accountability cause every person you talked to would just say 'Oh it's not me who worked that day' We showed on one of our tracking receipts who received/signed for the package and conveniently that person has retired but somehow their name was still in the system and being used. I understand maybe it's not specifically 'you' that lost my package but you happened to be the person I'm talking to and you're wearing the uniform that represents that government entity you're working for, so have some accountability and pride in what you do. It's frustrating when you lost your valuables and all they could say "Oh it's not me. It's not my fault. I don't know. Check your address." This branch is very much neglected and they just keep rotating people who work here. Most of them can't really help you with anything more than shipping your packages or selling stamps. No other services provided here. I don't even know why people still want to wait in line just to mail something. I'd recommend invest in a cheap printer and just print your label at home, or a couple blocks from there you can go to a mail and photo service on Haight and Masonic. They also have mailbox service. It might be a bit more expensive than the USPS but it's better managed and not having the constant fear of losing your packages is worth it!

This has been my neighborhood post office. I moved though. My wife continues to reside in the area…read more So I still come here from time to time. I wonder what will happen to post offices in general. We still receive correspondence written by hand by human beings. My wife's family has instilled in every generation the importance of writing thank you notes. The ratio, however, of junk mail to personal letters/postcards must be 100:1. And we would be among those outliers likely receiving more genuine material intended for us as individuals. I happen to like visiting the post office as well, like libraries. They are civic institutions. The efficiency here is about average; the line moves along. But the friendliness of the staff is exceptional. I see various reviewers have commented on the clerk named Darcy. She is chatty in the best sense -- USPS hires many employees ("there's always work at the post office"), and they ought to be encouraged either to look for other prospects like her or train them. The others also are cheery. I have a post office I rely on where I live most of the time, and the folks there are, to be honest, not engaged at best and sullen at worst.

No problems with personnel at this location. Problem is with Distribution Center for boxes left…read moreoff at P.O. at 821 Irving Street. Boxes usually sit in distribution center in S.F. for 2 or 3 days without moving regardless of what day they are posted on. Expensive, clearly addressed packages sent via priority mail to Silver City, New Mexico, 2 states away, are being routinely routed to Indianapolis, Indiana, where they sit for a minimum of 3 days. Customers cannot call or text or message postal personnel anymore, they are just sent around in circles and referred to endless, useless on-line articles. Problems are not acknowledged or documented or resolved. So nothing changes. Ground Advantage boxes take l.5 to 2 weeks to arrive in Silver City, NM, and most have been misrouted to Colorado, Alburquerque, and other locations, or made to go through 3 or 4 locations in Texas despite having legible, printed address labels. Talking to employees at the local P.O. doesn't help, even when they are presented with the receipts/postal slips from which they can see the tracking problems. If anything customers are handed a slip of paper listing postal contact phone numbers and internet links that nobody answers or whose links don't work. Customers have been totally locked out. And problems cannot be reported to postal inspectors, the links don't work and the site isn't currently being manned allegedly due to government shutdown. Customers have to just wait for several weeks to see if the packages get delivered. I just posted a priority mail box that cost almost $26.00 and was supposed to have arrived Saturday, 10/25/25 - but didn't because as with others it was misrouted and is sitting half-way across the country. So priority boxes that should arrive in 4 or 5 days are taking 8 days or more to arrive at destinations just two states away! Bottom line: Customers are being routinely ripped off and mislead and shut out by the postal service. USPS cannot fix problems they don't acknowledge!

Hard to find parking, but I was able to get in and drop my package off quickly. There was no line,…read moreso no wait. Yes! The employees were actually SMILING. I feel like I've NEVER seen a postal worker smile! On my way out I saw that the priority boxes and mailers were fully stocked and organized. Most post offices are generally out of at least one thing and/or the stall is disorganized. Nice job, Geary and Steiner!

I put a thank you note in the mail December 16th. It was postmarked December 23. It arrived to…read moreOhio January 12. Huh. And what about my Christmas card with the correct address and unit number, delivered to someone else in the building 4 weeks after it was mailed. Or the mail I get correctly addressed delivered to me but belonging to someone else. I'm not always here. Trump wants to change things so that a postmark isn't good enough BUT IT ISNT EVEN POSTMARKED WITHIN A DAY OR TWO OF MAILING. And it ARRIVES nearly a month later. How can I pay my bills and taxes with that kind of delay? How can I do a mail in vote? What is with the USPS?

Workers are very helpful with passports. Only thing I recommend is updating the debit card…read moremachines. Second time I been there and machine could not read my debit card. It works everywhere else. Other wise customer service was terrific

Mr. Carter, along with several higher ups, ultimately did nothing. My mail was stolen and they…read moreadmitted that the carrier admitted to misdelivering it, for months. Nothing was done. Financial and insurance and tax mail never was put into my mailbox. Huge repercussions. Waste of money thrown at USPS.

On most of the visits to this location, the staff has provided great customer service. They deserve…read more5 stars! But the staffing is lacking due to budgetary constraints. On this day, there were two workers and the line was 6 people deep. Granted, the customer being helped was trying to send a package to another country and the length of time working with that one person contributed the backlog. Finally, it was my turn as I brought then a priority express envelope I just filled out. However, the employee tells me they don't overnight priority express anymore and only offer priority mail. I wonder why they had all those priority express envelopes on display. Anyways, I'm glad they let me switch to a priority mail envelope without going back in the line. Parking in the neighborhood can be tough as many meters have no parking indicated :(

I've been going to this Post Office for a long time and have seen some staff turnover. The staff is…read moregenerally well-informed. They are usually very friendly.

A relative in Taiwan passed away, and we had to send notarized power of attorney docs to our family…read morethere so they can start processing his estate. Needless to say, it's important, and the ordeal involved us running to the consulate a couple of times to get those papers notarized. To ensure the papers arrive ASAP, I paid for the more expensive shipping option ($75). USPS lost the mail. Somehow it got sent to Bosnia. Crazy, right? The mail literally went in the opposite direction. Worse yet, since it's been returned to the US, it's treated as an import item so it's been stuck in NY customs for the past MONTH. It's been 1.5 MONTHS since I mailed it out, and it's still stuck in customs ON ITS WAY BACK TO ME. During this time, we actually went back to the consulate and re-notarized the exact same docs. Sending it out this time with Fedex or DHL. I went to the Bayview USPS at 1300 Evans, and they were actually a bit more helpful. They looked at the receipt and said the West Portal office missed some things I was supposed to fill out. For example, I needed to put a dollar value, even if it's $1. Also, I can't just write "documents" in the item description - it needed to be a lot more specific (what the docs are, how many pages, etc). The 1300 Evans office explained that it was on the agent to double check and make sure I filled out the forms correctly. Yeah, no one here did that. I'm not sure if I can trust USPS again. I've been hearing from people about their own horror stories with USPS. Someone's package got sent to SF, then went to Oakland and San Jose, before coming back to SF again... it literally went on a joyride around the Bay Area! But if I MUST use USPS again, I'd probably go to the 1300 Evans branch - they're bigger and way more knowledgeable.

This usps office was closed for several years after damages from a fire that broke out in a nearby…read morebuilding. I'm sure everyone in the area was glad to see it reopen but the old staff are all gone. The new dude who seems to work alone at the counter is the rudest, grump who has ever worked there. There used to be a grumpy woman over 30 yrs ago and I was so glad when she retired. This office doesn't carry any 4 cents or lower denomination stamps that I can use with older stamps to add up to the current 78 cents first class fee. You go in and ask a question and he's lecturing you. Doesn't greet you back after you say "good morning " and doesn't thank you. Why is he even in the front office dealing with customers? They need to screen and hire nice people.