I never got to thank the wonderful team at this store. It happened around July, and I was shipping a UPS package from a different city, which contained an inexpensive but very sentimental gift for an infant that recently underwent a major medical surgery. It was supposed to arrive near the San Francisco area, but somehow ended up all the way out at a UPS drop off point in Half Moon Bay. I thought to myself, "Not again." This wasn't UPS's first time losing one of my packages, and dealing with the UPS call center can be a total headache where you're treated as another number. Out of desperation, I called the UPS Store in Half Moon Bay for assistance to help me find my package, which was not even at their location. With the help of two employees (I believe it was David and the owner Carlos), David was able to retrieve my missing package and Carlos re-shipped it to the right address. Words couldn't express how thankful and grateful I was, and I couldn't even hold back my tears because of how important that package was as well as the child that received it. All I can say is, they really went above and beyond. Thank you so much, UPS Half Moon Bay team! read more

If you are looking for good service and help with shipping, notary etc, then DO NOT go to the ups store in HMB. Keep going to Redwood City or another town They will always find something wrong with your package or document to force you to buy a new box or bring in extra documents etc Customer service and quality are very poor here at this location read more

Every time I have to go to the UPS store in HMB , I have anxiety. The employee Marc is incredibly rude, both verbally and nonverbally. My last four visits, three of them were with Marc and the fourth was with a tall, kind female employee. The three direct interactions with Marc were filled with deep sighs, eye rolls, and acerbic words. And during my interaction with the other employee, Marc inserted himself into the conversation by rudely commenting on my perfume. On another visit, March looked to the ceiling, let out a deep sigh and rudely said to me, "Can you take it out of the box?" I replied, "Can you be kind?" He said, "I didn't even do anything. I'm not helping her" and stormed away. The woman, presumably the owner, took over. I told her that he was always rude to me. She offered no explanation, no apology, no words at all. What does this guy have over on them? Why is he allowed to remain in this customer service role? Today I went to the UPS store in Pacifica and was met with kindness. What a welcomed experience! read more

I had to return an item to Dyson. Dyson sent me an ENORMOUS return label and I asked Marc at the UPS store if this would work for the return label. He said it would need to be smaller to include the entire barcode. He walked me through the process of emailing the label to the UPS store and he was able to adjust the size on his printer. They only charged me $.25 to do this and got me on my way. Marc was pleasant and very patient. Every time I've been into this location they are always helpful and efficient. I rarely wait in line and even when I have it's very brief. Considering the amount of people and packages that move through this small town UPS, they do an amazing job! Grateful to have a business on the Coast that understands that time is valuable. read more

We are a small local nonprofit, I broke my hand and called 6 days after I received the e-mail. They are expensive enough for a PO box, $92 and then charged a nearly 20% late charge, really ?? This is so low, really low, pathetic and his response, the owner, we do stuff for the community. He says I'll meet you half way, take the money I said, be the little greedy person you are. I will move the box as soon as can and never again frequent or use this place for anything Absolutely disgusting. Another gouging business. Please go elsewhere to people who actually have some decency. read more

5 stars is not enough. Carlos, Anna and their team were truly amazing. I had 10 intricate stone carvings that needed to be packed up -- they packed them with more care than other professional art packing companies that I have had in the past. Every carving made it to Canada in one piece ( which is hard to do because they are so intricate ). If anyone ever needs anything packed and shipped do not hesitate to use them. Truly amazing. Paul read more

Mark has been super helpful every time I come in to the store. From "easier" tasks like making copies of 50 page court documents (he caught that the machine had accidentally skipped a page, thanks Mark!!) to helping me with "harder" things like telling me Amazon Returns lesser-known phone numbers (where I talk to an actual real Amazon Customer Service Representative), Mark has been there for it all! Wish all copy shop people were as helpful as him. A+++ read more

Bossman Carlos and team are GOALS for any delivery company to emulate. They advise you on how to deal with the 1-800-UPS-ROBOT issue. They notarize all the stuff I need notarized. They are pleasant, efficient, and get it done. They move through the people, packages, and situations quickly so you can be on your way. They are great partners for all of us WFH peeps. It's nice to know that there are good quality delivery people and business services on the coast for the small businesses who depend on them. Yay Carlos and team for being so good and so there for us. Considering that there aren't a lot of delivery options on the coast, they could literally 'coast' on the quality, but they don't. They hustle. Thanks Carlos and team for being awesome! read more

Update review. I just returned to mail a return during the Holiday rush. Line moved quickly and the gentleman that helped me was friendly and helpful. Much better experience. read more

I brought in a quick return, requiring no postage, just a scan and go. There was a person in front of me with at least 15 packages to post so I inquired if I could slip in for my quick return. The customer agreed without issue but the clerk seemed greatly irritated. Initially refusing, he then proceeded to roll his eyes and sigh loudly. It turned out my return was for USPS, and he appeared even more perturbed that I had brought it to the wrong location. Shouldn't your store prioritize customer service? I left feeling quite disheartened. read more

I have used this ups store numerous times over the years. Mostly for Amazon returns. They are usually patient when I can't find my return label. I have witnessed numerous pleasant interactions with customers. read more

The UPS store with Carlos and Anna at the helm and their team of excellent employees is my go to for all my printing needs! They deliver quickly, professionally, friendly and qualitatively. Thanks for your great service! read more

Thank you for always being fast and kind. This place is crucial for my house hold always being ready to accept amazing returns with ease. Just show your QR code and done. All the workers have always been extremely kind and attentive even when busy. Thank you! read more

I can't believe a single positive review. Yes, MARC is the worst. There is one female employee who is polite but the rest are consistently HORRIBLE! Rude, yelling at customers and they barely make eye contact, can't utter a hello, how are you. Or a thank you... Very bad for such a small community. read more

I have a PMB box and been working my business with them for years! The owners and the clerks do their best to help answer shipping questions and complete print jobs timely. Prices nowadays have been going up and up, you can't buy a sandwich from Subway for less than $10.... But they have kept their copy services costs low, so the value is Great! Most poor reviews are due to customers that have no clue and expect something for nothing. These guys and gals help you out as best as they can with the systems and resources they got. read more

The owner replies on Yelp to negative ratings "we apologize for your experience of poor service." He states it on all of the negative reviews. NOTHING HAS CHANGED!! The employees act as they couldn't care less about the customers. I went in yesterday to drop off a return to Amazon and the experience was worse than usual. If there was an alternative UPS store I would be first in line. I know for a fact that many feel the same. Enough is enough! I'm contacting Amazon to let this be known. I will also urge all who use this store for Amazon returns and are unhappy with the LACK of service to do the same. I have never left a Yelp review like this before. I give this store a zero score. They are not even close to one star. read more

Whenever I go into store 1604 # Half Moon Bay, I get a very Hostile behavior from a guy called Mark. I found him very confrontational and scary. read more

Been back a few times over the past two weeks to use the notary. Service was excellent, respectful and prompt. There also appeared to be more people working and everyone seemed in a good mood and other customers were attended to quickly. Quite the change from a couple years ago. read more

I was amazed at how rude and short tempered the employees were..The employee I dealt with had no patience with an older client who did not understand how the process worked.. read more

Great staff, especially the new girl Chase (I think). Everyone is very helpful and they are much more friendly than some of the other UPS stores I have been to. This store is well run and is a testament to their management. read more

I just wanted to share my appreciation and gratitude that I have had over the recent years with the UPS store in Half Moon Bay. Today for example I was running behind and wouldn't be able to pick up a set of plans I had printed and needed tonight. Doug graciously offered to personally deliver them to my house on his own time. This service anymore is quite rare. They always come thru and thank you! read more

Came by to ship some goods for my company and very impressed with the team here. Marc was extremely helpful and made sure I was taken care of. Very rare to get a ups location that is helpful and also friendly. Come to this location if you are in half moon bay! Thanks Marc read more

I'm so thankful for this UPS store in Half Moon Bay and the wonderful employees that really go out of their way to make projects come to life so vivid and beautiful. Anna has helped me over the years with school related and personal projects and has been especially helpful at crunch times where we are past due dates, and for that I am so very grateful. The other person who makes things happen is a great dude, a Shakespeare actor, theatrical performer, and makeup artist. Sometimes his facial hair matches his characters - ask him what he's up to and you'll learn something new for sure! You can't miss him with his unique jewelry and fun attitude! He's on top of everything and swift! His skill set is excellent because he has an eye for detail as well as the intelligence to notice any errors. I'm thankful for him as he understands situations and handles my emergency last-minute projects! I feel safe in the store with the staff wearing masks due to COVID. Thank you HMB UPS for another huge job well done! read more

Marc has been rude to me, my daughter and many many other customers. It's appalling that he hasn't been reprimanded or terminated for his abhorrent behavior. read more

Carlos Anna and Marc are all very professional very helpful individuals. I've been going here for numerous years and they have become my friends but they have also become my IT people. I have learned a lot from all of them. I love going this store !!! read more

Service has always been polite and efficient. Very happy we have this on the coast. They don't have long lines so I'm in and out in a minute or 2. read more

This is my second visit recently and both times Marc was RUDE!!!!! It's conveniently located for me but I'll gladly take my business elsewhere. read more

Went into our local UPS store today and once again everyone was polite, gracious and professional. They get the job done with a smile

Most people here seem pleasant and efficient. The man with long grey hair was shouting about how stupid people were and the city. Then he came off the phone and served me. he asked me to put my box on the scale--I hesitated as it was already paid for. He repeated it louder and with an intonation suggesting I too was stupid. Perhaps some custome service skills would be handy--or he should take a break until he calms down. If he is the manager he definitely needs retraining. read more

I'm not mad, just dissappointed I ordered a black lipstick for a costume two weeks ago, and according to the tracking information it was in fact delivered, but nothing came in the mail. I mean nothing. I called the post office about one of the two boxes that I was expecting and they said they didn't need the other tracking number. one of them was delivered after that, but the other was not. y'all can't even tell two pacages are from the same person!!! what the heck, I'm not buying online from Ulta again or trusting this store with my property. read more

This ups store is outstanding. Marc, and the team, are service oriented, knowledgeable, and get the job completed. Best ups ever. Thanks

Does the job. Sometimes rude or not courteous staff. Maybe it was an off day. It's not all of their staff, but some graciousness would be appreciated by all. I've had two interactions and both times witnessed some interesting staff behavior with other customers. read more

The staff in UPS store number 1604 in half Moon Bay California are wonderful. Anna was so helpful in printing out the necessary forms for replacing a lost Thanuso much for excellent customer service. It was greatly appreciated. read more

Have come here a couple of times for the notary (Carlos) and other drop offs great service all the time! Today I was helping in the beginning by a man with shoulder length hair (very rude!) so be warned!! But Carlos finished helping me thank goodness!!! He waived my 75cent fee for print outs as I told him I thought my return barcode could be printed by them which I found out wasn't the case! read more

On occasion I have to drop off packages with a return label already affixed. Today, right at 4pm, I was headed to the door where someone was entering and the guy just about slammed the door in my face - "you'll have to bring that back tomorrow!" Seriously? I understand you may have reduced hours (although the UPS website does indicate they are open until 6pm as does Yelp) but customer service is what your business is supposed to be about. Also, if you have a sign on the door reduced hours 9AM to 4PM, but let one customer in and not the other, makes me wonder. In times of COVID I expect businesses to want my business not turn it away. This location clearly doesn't need it or the specific employee working isn't too concerned about his job but should be. If I wanted to make this a bigger issue I would contact UPS regional management to escalate my complaint. I suggest if this is an owner versus corporate owned location, they look into customer service remedial training for their employees! read more

This place has been a life saver during COVID! Been here more times than normal! Staff is friendly and they go by COVID-19 guidelines. Thank you guys for your hard work during these pressing times! read more

Amazing service at our local UPS store! I walked in the day after Christmas with 14 boxes of returns! Anna was SO patient, when I was about to lose it! I thought I had it all under control until I realized Amazon didn't send me codes for all returns but had also sent me emails that needed to be printed. Anna told me to go ahead an forward those labels to the store and she would print them for me to avoid me another trip. Within 20 minutes I was out and all 14 boxes were on their way back and out of my house!!! Thank you, Anna for you help and keeping a smile throughout this craziness!! read more

Used many times but last RUDE! Usually get decent service but lady visit these guys just simply SUCKED! D+ at best.

This is one of those stores where the employees rather take the time to have a conversation rather than service the customer quickly and efficiently. Leave the conversation for when there are no customers!! read more

This is in reply to Tine B: I am the " handicapped man " that was in line ahead of you. I was standing there and not offered a chair by Mark, who greeted me by name as my family and I ( wife and three daughters representing the female contingent) have known Anna and Carlos on a professional basis for many many years now. I, and anyone else who regularly patronizes the store knows that we are perfectly welcome to go and sit at any of the workstations at any time we need to, and that we will be waited on in rotation. My wife and daughters have NEVER been treated with anything other than complete courtesy, nor have I ever seen ANYONE treated otherwise, and sometimes they don't deserve that courtesy. like when they are obstinate, unreasonable and have over inflated opinions of their own importance. While I was waiting for a LADY who offered to help me carry my parcels, I overheard part of your transaction. It seems that you had already logged your package in at another location and were angry at Carlos when you were told that, Yes, he could accept the package, but no- he could not issue a receipt for it because IT WAS ALREADY IN THE SYSTEM AT ANOTHER LOCATION. You were asking him for something ILLEGAL. A false document. I didn't hear the entire transaction, but I think that you were angry because you were being told "no". By a man. I wonder if you would have been so fast to throw labels around had it been Anna tending to you ( you were probably lucky it wasn't- she might have had a suggestion as to what you could do with your package) . This isn't about the crippled guy in front of you not getting offered a chair- it's about YOU being told "NO" , by a man who should be fawning over you because of whoever you think you are. If you were a member of this community ( I gather that you're not from your comments thank God) You would know that those people, as are almost ALL of the business owners and employees around here, are EXTREMELY helpful, friendly and accommodating. We have an awesome community here, it's something special. And although I thank you for looking out for the needs of a disabled person, even if you said nothing, I think that from the things that you said and the way you feel, it probably IS better that you take your business elsewhere. Not in HMB. Robert. 57 years on the coast and counting. read more