I currently reside in Arizona and am 79 yrs old. My mother is buried at Skylawn Memorial Park, and I am unable to visit. I recently spoke with Angela Ung , Family Service Supervisor and she promptly sent me a photo of my mothers site. What comfort it gave me. The vase I purchased is in the ground and Angela said she would make sure it is visible and would clean the case and then put flowers in. Her caring and genuine concern deeply moved me! I am so grateful God placed such a sensitive spirit in my path! Thank you Angela from the bottom of my heart. "You are not forgotten mom. " read more

10 STARS EXPERIENCE!! My beloved baby brother, 39 years old passed away unexpectedly and tragically. We were not prepared for this and needed to make burial arrangements from Los Angeles while grieving. In the unfortunate circumstances, I have to say SKYLAWN made coordinating the burial and funeral arrangements as smooth and painless as possible. Matthew handled our services from the first cold call to the funeral service and he held our hands every step of the way, including contracts as busy as they are. Communication from him was continuous to make sure the service went smooth and as planned. The main thing that made this a 10-star experience (above 5 stars) is the compassion, patience, professionalism, efficiency, and caring that was demonstrated to us by Matthew. I highly recommend this beautiful scenic cemetery and their services if you need them. Thank you Matthew and Skylawn for making our painful situation as painless as possible. read more

Rest in power, Popo. Despite the beauty of the park (harsh weather aside), there were a few issues I found with my grandmother's service that left me puzzled with the management of Skylawn: - On our arrival date, a few of us overheard members of the service team arguing in Cantonese with each other. One had even gawked to another to "listen up and let them speak first." Coworker dynamics vary in any workplace but this should not have been in a space where guests and family members were present. - Our service director(s?) included two gentlemen: one that spoke English and one in Cantonese. I appreciated the English speaker for articulating the different components of the service but was confused as to why the Cantonese speaker either a) failed to translate or b) outright contradicted that he had just instructed the guests to do. This took place in every aspect from the flow of bowing to the deceased to how we moved the casket into the hearse. - Selfishly, I found it very odd that this same director kept speaking to my sister and I in English and everyone else in Cantonese, from using the word "bow" instead of the word "弓 (gong)" when we went up to pay our respects, to continuing to speak to us in broken English. Mind you, this was after I gave a eulogy in Cantonese and was the only grandchild to do so, and after I continued to speak to him in Chinese. Make it make sense. - We went back the day after to pay another round of respects to our grandma and saw they had placed all of the wooden easels with our flower arches right on top of the burial site... on their backs. Flowers were all facing down, all you could see were easels with cardboard on which the flowers were fixed onto, and it did not look nice. I understand if weather conditions made it difficult but I felt there could have been more care taken to make the site nicer than how it ended up. My family has been coming here for years to pay our respects to our passed on family, but doing a service here was not the best. Our family recently had another pass and their service was held elsewhere, and had a much better experience. read more

Beautiful memorial park. Beautiful and comfortable seating in their Memorial Hall / Reception area, with ample clean bathrooms and complementary water bottles. Their prices have sky rocketed over the years, but for the quality, the impeccable maintenance work, and the always friendly service, it's a great place for the burial / memorial service for your loved ones. read more

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Yes, very sad to be here to visit a deceased relative grave site. However, the staff here made it very pleasant. They escorted us to the gravesite and was pleasantly surprised they were able to do this given his busy they were. A beautiful reception area when you check in. You can purchase flowers on the spot. Very well run. read more

I own a couple of plots and have moved out of the area. I am trying to sell it or exchange. Skylawn is very helpful if I need information and returns emails and calls. If I have a choice, I would like to be buried there but my son moved to LA. I bought these over 40 years ago and it has increased its value since Skylawn is one of the top memorial park for location, service, ambiance and maintenance. read more

Dave Paolinelli helped our family with several contracts and services for very time sensitive and niche burial requirements. He notified us of certain promotions on land and even worked into the night with us on finalizing contracts in order to satisfy our needs and budget. He was very courteous and did not pressure us to make any decisions whilst we toured the beautiful property of Skylawn. In my 10 plus years of working with various industries of sales, Dave's responsiveness is seldom come by. I encourage all that are considering preplanning at Skylawn to work with Dave as their planning advisor. read more

I've had too many issues with this place. I'll have to come back to review what crap happened when my dad originally was supposed to be entombed here which I'm forgetting at the moment, but we were forced to pay an exorbitant fee for his headstone lettering (almost $3k!!!). It's been 6 months and he's still got a stupid sticker name tag is all currently. This place is just takes your money and drops the ball constantly, and it goes up to the head honcho John Hui. Do not waste your money here! read more

Please take heed -- this organization has some significant issues, which may or may not have been rectified. My parents purchased plots here, my father passed many years ago, and my mother just recently passed. She believed that she had completely paid for everything in advance. - When I arrived at Skylawn, the mortuary and funeral personnel took me to room to begin the paperwork. It was clear that the mortuary person was very new and ill-prepared, as was I, not knowing what information would be needed (grand parents names and place of birth, both who died before I was born). It would have been lovely if they had provided me with a list of what was needed, so I had it. - We went through the paperwork, and I mentioned that my mother believed she had paid for everything -- yet they had no record of this, only her payment for the plot and grave marker. I told them I would look for the information, but did not want to hold up the cremation. - They did not show me any urns, and I asked for a plain urn, and for 10% of the cremains to be sent to me. - I asked for two death certificates. I was informed that I and my brother would both receive Docusigns to complete the process, and that we would receive these within 24 hours. I did receive the first document to pay the $3000 for the cremation, which I signed and paid. Note that throughout this process I repeatedly asked for the remaining documents we needed to sign, and was repeatedly promised 'they'll be sent today' but they never were. The next day, I found a letter, on Skylawn letterhead signed and dated by one of their agents, clearly stating that everything had been paid in full. I sent this to the mortuary person, and she informed me that this was probably 'some marketing thing' and was not relevant (!!!). I began to cc: the original person who had signed this letter, but found out weeks later that she was out on disability, though her email did not have an autoresponder on it, so I could not know. I then called and left a message asking to speak to a manager. I did not hear back. I assumed that the cremation happened on September 5th, which was the day they informed me that she would be cremated. Because they didn't show me a catalog of urns, and couldn't email it to me because it was too large, I ordered an urn online and had it overnight shipped to the mortuary so that they had something to put the cremains in. Three days later, the following Monday, my brother received the release for cremation -- with the person listed as Wong, Long -- which was clearly not my mother. I called again and finally got a manager to call me back. She assured me that all of the mistakes would be taken care of -- she redid the paperwork, but did not order the death certificates, nor did she reserve 10% of the cremains to be returned, both of which I had to ask for again. And, my mother was not cremated until a week after they had indicated. Finally, I informed her that regardless of the paperwork she may or may not have found in my mother's file, I had a signed and dated letter that would hold up in a court of law, and I wanted the $3000 back. They agreed to do so, but I am still waiting for the funds to hit my account. While I realize that some of this was due to a very unqualified person who apparently has been since fired, their record keeping and their responsiveness leaves a great deal to be desired. One final thing: it is customary for funeral homes to contact the Social Security Administration when a person dies -- Skylawn does NOT do this for you, so you must call them yourself. Also, if you want an obituary in the paper, you will need to take care of this yourself as well. read more

We had to say Goodbye to our beloved friend Orhan Tolu. Service, Location, staff IANA service director was exceptional . She checked with us every step of service . Thank You ... Tony G. Tony5923536@aol.com 650.704 8197 read more

Wow... what happened today. I didn't think this was possible. Everyone was waiting on the lawn... about 50-70 people. I already knew something was wrong when it was taking too long for the casket to be above ground and all the old people just sitting around... Basically the casket doesn't fit into the hole!! *I don't know the exact details.. but i am fairly confident that it was not the casket that was ordered. I didn't ask the EXACT detail... but from lip reading and the expression.. it was more of a WTF kind of thing if u know what i mean. It's not my business so I will leave it to the family to deal with Skylawn. They were already under stress that their family member died!! Flowers are laid on the side and can't put into the top of the casket. um.... just feel very bad... Yes we have numerous family members plots here.. probably since the 1980s I think. I can't be sure.. but definitely the 90s... this is the first time I remember anything like this happening. Usually they have the casket and flowers... crank on the side and get it down on the ground.. no idea what happened today. Not sure if anyone believes me. I should post a picture soon. But also leaving you need to be very careful. When you exit the park... I think it's easier to make a right and uturn. The car in front of me tried to make a Left going towards CA-35 / CA 92 E and literally almost got hit by the truck. There are cars coming from both sides so it's really hard. I recommend making a right when coming out the park and just doing a quick turn U up ahead. Not sure if that's legal but at least I don't have to worry about being hit. There were two motorcycle cops right at the base of the Skylawn entrance sign... I wish they could have helped direct the traffic out. But maybe those were mainly for processions. read more

It is a serene and pop peaceful resting place. Well designed and maintained. The downside is the tricky exit when you have to merge into nearly continuous traffic of H-92. read more

My mother-in-law passed away more than a year ago. However, her tombstone has not yet been completed/installed. We are very disappointed with the service provided by Skylawn. The support has been very poor, and we are unable to receive details updates when we inquire. read more

April is a busy month for Chinese families annually as the memorial day usually falls in this time. It is a bit of a trek from the City so weekend mornings are probably the best time to visit. My uncle and aunt are here. Growing close to them in their latter years, an annual trip here to remember them is a must for me. Unlike most predominantly Chinese cemeteries, this is further south in San Mateo, near highway 92 to the west. Though I have their plot location section memorized, I always have a difficult time in finding their location. The main reason is that there are no upright tombstones as the information stones are lay flat (https://www.yelp.com/user_local_photos?select=jduntdr2RaoCD6sviTNj0g&userid=saJuyv784apZzH--psHZ3Q). The nice part of this site is that it is on the quiet side and you don't get the crowds or rush of people parking their vehicles all over the place in varying directions. Another nice aspect is that there is a view on some sections of the cemetery overlooking the valley below ()https://www.yelp.com/user_local_photos?select=Q1dC0TiwHBZOri40C_QI7w&userid=saJuyv784apZzH--psHZ3Q. The grounds are well kept as I didn't see any random trash in the section that I walked. Nor did I see dead flowers or planters scattered around like some of the places north of here. With most of the places filling up in Colma, I've noticed that they've built an Asian themed section uphill from my relatives' section (https://www.yelp.com/user_local_photos?select=mck7TrMPNlVJ0BUUGUrqjw&userid=saJuyv784apZzH--psHZ3Q). I still miss my uncle and aunt and wish I got to know them better while they were still here. Take care and please note that you are remembered by loved ones here. Thank you, Skylawn, for making a visit here seamless. read more

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Don't ever trust your loved ones to anyone in this business. My mom passed away January 26, 2025 and here, almost a year later (January 12, 2026) we still DO NOT have a headstone. The day after she was buried we went to see her, every single flower arrangement was gone - not destroyed, not eaten by deer just gone!! Like she never received any. For Christmas we put up a beautiful Christmas wreath, with tiny special sentimental ornaments on a wreath anchored to the ground - it was removed by Issac on January 12, 2026 , why? No body knows, even his colleagues said "we don't know it wasn't in the way." The containers to hold the flowers we purchase, and even those are broken and put back. Never have had any of these issues at Golden Gate National Cemetery where dad is buried. If you want to be constantly worried about your loved ones and how disrespected they are being treated, then by all means use Skylawn, where LACK of customer service is their moniker. Remember, it's been almost a year for us and still NO headstone for my mom - and for the record we have dealt with 2 "sales" people and one manager, tomorrow we are speaking with the director before we go to government agency that handles funeral facilities. Again, do NOT use Skylawn! read more

Customer service is awful, I have been calling to speak to somebody about a service we had 10 months ago. I have left messages and no return call. The mausoleum is outdated with old filthy chairs and carpets, in the area with marble floors are cracked and dirty. They have new areas in the park and put no money into the older areas the carpets are 30 plus years old. The restrooms are back from the Sixty's like old school. And apparently they can't retain employees. read more

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My dad was buried here yesterday afternoon after the funeral in the morning. It was a sad time. It was almost perfect yesterday. Had one big issue with the photo. Obviously Sandy Greene had no idea. She also disappeared when we were ready for the funeral to start. Other than it went well. A great place to have both the funeral and to bury your loved ones. read more

It's strange to see the negative reviews, but I do understand that not everyone represents the entire place. We were so lucky. From the moment we met Stephanie and Elizabeth, they made us feel at ease. We never felt pressured. Everything was explained to us with compassion. The place is beautiful on the inside and outside. Super clean. Everyone we encountered were super friendly and understanding. We've never done this before so can't say much about value but given the reason why we would be here, price shouldn't matter as long as no one is pressuring you and no one did. The service was beautiful and everything was what was explained to us. The staff, Taylor, Shanice and Cris were awesome!!!!!! Thank you so much for keeping things real. read more

Our extended family visited the gravesite of a family member who is buried here. The grounds are well kept and the location is peaceful and beautiful. I wish it was easier to search for the location where people are buried. Having to wait for someone to look that up and drive us to the location has taken a while in the past. read more

I originally purchased my pre-need funeral & burial services in 1996 and made subsequent check ups over the years. One change I made a few years ago was to to be cremated rather than buried. The Family Service Advisor at the time said I could to that however would need to be a new contract as well as an additional cost over what I already had set up and paid for so I went ahead and did it. On my most recent visit and check up on the status of my contracts I met with another Family Service Advisor, Yu C. Bell Chan, who kindly & patiently went throughly through my contracts and found the cremation addition was not feasible since I already had my burial contract in place. I could only do one or the other. He took a lot of time, work and research with the back office to figure things out and why I was allowed to add the cremation contract. Long story short, Bell Chan and the back office provided me with a full refund of the cremation services contract in a timely manner. He went above & beyond in customer service and following up which I greatly appreciate. We even enjoyed a few laughs together while figuring things out. When you have the need for great thorough kind service please reach out to Bell Chan (Yu C. Bell Chan) at 415-813-9602 or yucchingbell.chan@skylawn.com Sincerely, Allister Fonga read more

Beautiful, peaceful, resting place. Lots of wildlife. Away from all the noise. Beautiful, peaceful, resting place. Lots of wildlife. Away from all the noise. read more

We laid our father to rest two weekends ago at Skylawn Memorial. The staff was so incredibly professional-respectful, polite and accommodating. We had the pleasure of working directly with Endeliza and Adela they were great under pressure and seamlessly orchestrated so many beautiful details from the viewing, to his actual resting place. With every step we took they quietly guided our every move. Exactly what we needed in a time of so much uncertainty they were a complete blessing! Need to mention the grounds crew as well... so professional and then so kind when working with my father's casket. Thank You so much we couldn't have planned a more memorable Service without the professionalism of your Team! read more

I like to thank Skylawn Memorial employees Milton and Shanice for their professionalism and compassion on the day of our mother's funeral. They were at the church already when we arrive. They oranized and instructed the pall bearers on their task at hand. They told us our mother's journey back to Skylawn will be a safe and smooth one, which gave us peace they cared. read more

A heartfelt "Thank You" to Olivia for her exceptional service! She was compassionate and professional. Highly recommended!

My mother's service was nine months ago. She was buried next to my dad, with a shared headstone (dad has been there since 1970). We ordered a plaque for mom's name and dates to attach to the headstone. I was told it could take 3 months to get it made and placed. That was nine months ago. I have been calling every couple of weeks for a couple of months wondering if it has been placed yet. I am told that "Kenny" is in charge of that project, and will call back. I can't get transferred to Kenny, and he won't call me back. This place is caring and supportive UNTIL they get your money. Beware if you want any after service care, they don't. read more

DEATH is never an easy subject to talk about I found it to always be a very personal thing as well as an emotional SUBJECT That people usually don't like to talk about !! There's one lady a Miss LETICIA PELAYO PIZZICONI at SKYLAWN MEMORIAL PARK. who is one of the Service writer . She's the best in the business she's discreet. She's kind and caring. She understands the people have budgets and she's nothing but professional and has a the of an heart of an angel. She will get you the best price in the Area you choose and work with you and your family on any needs You may have !! I cannot say enough about her and all the things that she's done for me & my family she's one person you can trust to deal with your loved ones in a time of Grief and concern there's no one I would trust more with my ownplans than this Lady !! She's a real angel herself, cause she'll take a lot of the pain and grief that you have and help you get through it !! You can reach her at 650 464-2377 She really will help you through the tough times !! She truly is the best at her job. STEVE JONES read more

Many times you have to hunt for an extension rod to put flowers up high ,very irratating!!

Love the weather here yesterday, temperature was around 70 when the temperature was running in 90s in east and South Bay. Came here to visit my dad, his grave located with the best mountains view. We saw a few deer's just enjoying the sun there on the grass. read more

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After 4 years! I lost count. Due to Covid and shutting down of businesses and shipment delays! The repair of the nicht outside is all done. After many phone calls and emails, all settled. Thank you, Yani and Anita! You got things rolling, and you were responsible for keeping me updated. But i still had to keep texting. What happens if there were no loved ones chasing the repairs? Would it get done? If i had to do it again, i would be scattered somewhere. This was emotionally draining. I had to be responsible for my loved one's memorial. Daunting. Skylawn did come through finally! read more

Hello Eddie, I saw your automatic message response and tried to call you but no answer and your voice inbox is full. So I couldn't leave a voice mail. You might want to empty out your voice inbox for your clients. Wow, so disrespectful! Do better Skylawn! This notice isn't enough. To walk up to a loved ones grave piled up on their headstone all the loving things my mother worked hard to decorate for her daughter this is so hurtful and felt like our loved one was treated like trash. If you are going to in force your "rules" then enforce them across the board and not only when it's convenient for you to enforce them. A lot of graves we drove by had the same amount of decorations STILL up and ours just thrown on my sisters headstone like trash. The office knew since Monday it is now Wednesday you had more than enough time to reach out to us and we would have gladly taken down our belongings. Just like you send reminders for payments and when you do your monthly cleans you could have sent a notice out to pick up our belongings, not like this. This is extremely insensitive! We also have things missing that haven't been taken until today! Shame on you. I hate this place. read more

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Mausoleum hours is posted as 8:30-4:30, yet almost every time I'm here at 8:30am they're never open on time. I called the number & 20 minutes later, 2 groundskeepers arrived to open the door, but this supposedly is not their job. I'm pretty sure someone from the main office is always supposed to unlock the doors. read more

Professional and compassionate staff. Answered all our questions and replied on timely manner.

Rapid decline in good reviews. Changes of staff are frequent. Blithering idiots who roll tractor over loved ones headstone and scratch the lettering. O customer service offered. Unless your of a certain nationality and want to shell out mega bucks. I don't want to be buried here anymore. It's 100 per cent disrespect to clients needs and wishes. It's about money only read more

** The following review reflects my experience DURING the COVID-19 pandemic. ** It's sure pretty up here with quite a view of the Pacific, and my dad knew that many years ago when he decided our family's resting place would be here. Morbid? No, just typically Asian pre-planning and an inability to leave anything to chance. Well, I've had reason to be there and walk the grounds. It's off the always busy 92 halfway between San Mateo and Half Moon Bay. A narrow, winding road leads you to the administrative building and then the expansion grounds. It spreads over 300 acres with several large mausoleums and large areas devoted to cultural communities. The Chinese gardens are huge with some of the family memorials are quite striking. Sure, a personal tragedy is what brings people here, but the bucolic serenity works effectively for those left behind. RELATED - Exploring this part of the peninsula? Here's a collection of places I've visited and reviewed: https://bit.ly/2Ipr9eq read more

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Dear Skylawn Memorial Management, (Melissa and Steven) I am writing to formally complain about the unprofessional behavior exhibited by one of your family advisors, Olivia, during my grandmother's burial service held yesterday at 10 a.m. During what was an incredibly emotional and somber moment for our family, Olivia's conduct was highly inappropriate. Specifically, while my mother-in-law was visibly distraught, I saw Olivia fist bumping and smiling with the groundskeeper in the background. This display of casual and unprofessional behavior was both upsetting and disrespectful during a time when we were all grieving. To make matters worse, Olivia approached us with a seemingly trivial question about whether we wanted to keep the bag containing my grandmother's ashes. Her timing and manner were entirely inappropriate, adding to our distress rather than providing the support and compassion we expected from your service. She said that we could drive to the site but when we requested that we walk to her plot, she looked a little annoyed.  This experience has left us deeply dissatisfied with the level of service, professionalism and empathy we received. We entrusted Skylawn Memorial to handle this delicate moment with the utmost respect and decorum, and unfortunately, this was not our experience. We request that you address this matter promptly to ensure that no other family has to endure such unprofessional conduct during their time of grief. A formal apology from Olivia and a review of her behavior would be appropriate steps to begin remedying this situation. Thank you for your attention to this serious matter. I look forward to your prompt response. And all we got was a half sincere apology letter. This is just unacceptable. read more

I would like to thank Heather and the Skylawn employees for their help with my father's services. I work with Heather for my father's funeral and was very happy. Heather took extra time to make sure I was happy with everything and understood all of the things we were purchasing and arranged all of the dates several times for all of the family we have flying in. She is very patient and caring and takes extra time to translate everything into Chinese even though she does not speak Chinese herself, which my whole family appreciates. When some things were confusing, she got us price lists in Chinese and used translations to make them understandable, and used her phone to translate other items. She goes out of her way to make things easy for us. We will use her again when we are in need. The rest of the employees are also very nice. You can tell they like working together. I feel that my father is taken care of well. It makes this sad time a little better. read more

Skylawn funeral home and memorial park is the best choice we made as a family to have the funeral and cremation for our beloved mother. We had the service, and the cremation there. Everyone who came to the service were all in awe with the beautiful chapel, the beautiful services provided by Skylawn funeral home and staff. Everyone commented what an serene location for the funeral services and cremation. The staff, specifically Sandy Greene, was a amazing to work with and was so patient with and kind to us with all of request for information, actions, etc. Being of Hindu decent and wanting to do as much as we can to stick our traditional hindu ceremonies for mom, we were truly humbled by the staff willing to listen to our request for activity, and going above and beyond to ensure we had a wonderful experience. They really were there to help us to have a beautiful ceremony and cremation for mom. My family would recommend this place to everyone I know. read more

I would like to preface that I understand Skylawn is hiring, as they have a huge Hiring Sign outside, so they may be understaffed. And, many people have passed during the winter season, per Kenny, who has worked here for a very long time. Even so, to not get handwritten messages, emails and calls returned by our funeral director is unforgivable, especially when my father has been cremated/buried here. Then last month, my mother was cremated/buried next to him. Some of the flowers we ordered were not placed at the funeral, and I had to chase the florist, who said they've experienced multiple instances where the flowers were left in storage downstairs instead. A friend's sent flowers wilted. Our funeral director Elizabeth was unresponsive to our requests and questions, which was frustrating for my brother and myself, at a time of deep mourning. Since the funeral, my brother received only one email on 3/11, stating that they have the death certificate. Now, 2 weeks later, we still did not receive the death certificate, which is much needed to process closing accounts and stopping utilities. We are beyond disappointed with the lack of attention here. Kenny, who was in charge of the burial, was very helpful, respectful and attentive. He helped us at the burial and gets 5 stars from us. read more

When my mother passed away last year Anita Wong and Endeliza Huerta were wonderful to work with. Anita helped with the cemetery arrangements and Endeliza with the funeral arrangements. Both were easy to communicate with and always quick to respond to questions. My family was not sure how to plan the day but they worked with us to create a truly personal and memorable experience. My parents had made arrangements with Skylawn decades ago. As my father and later my mother passed away Skylawn had all necessary information in place to guide us smoothly through the burial process in our time of distress. Having their wishes already in place was a tremendous help to the family. Skylawn is a very beautiful setting and a real place of solace. read more

I've attended several services at this Memorial Park and have been pleased with their service requested.