I had called the Millbrae UPS store a few days prior to confirm their mailbox rental promotion -- specifically the "first three months free" deal, which I was told over the phone did apply, and that I would just need to pay the setup fee. Confident in that information, I walked into the store to open a mailbox. Unfortunately, I was met with the most unprofessional and rude service I've ever experienced. A staff member named Shan (or Sean) interrupted me mid-sentence when I tried to explain the offer and flat out denied the promotion. I let him know that I spoke to someone on the phone who confirmed it, and instead of helping or clarifying, he dismissively said it wasn't valid at their store. Even after I showed him a QR code from the Millbrae location referencing the promotion, he arrogantly said it was "incorrect" and offered no further assistance. I asked to speak to a manager, and he told me the manager wasn't in. When I asked for the contact number, he gave me a fake phone number. Completely unacceptable. I walked in simply wanting to open a PO box -- not to be belittled or made to feel uncomfortable. I won't be returning, and I would not recommend anyone do business at this location if this is how they treat customers. read more

The UPS Store - Shipping Centers Near Me - Millbrae, California

Extremely disappointing experience at this UPS Store. I came to return an Amazon package -- the official return instruction clearly said "box needed" but never mentioned that a "product box" wasn't allowed or that a specific type of box was required. My box was sturdy, sealed, and properly packaged, yet the staff member Shawn kept insisting it was a "product box" and repeatedly refused to accept it. His attitude was condescending and completely unhelpful -- he just kept saying "that's a product box" instead of explaining or offering any assistance. I am 35 weeks pregnant, holding a heavy package, and Shawn stood there watching without offering even the slightest help or empathy. The lack of basic courtesy and professionalism was shocking. Amazon's website never states that a product box can't be used -- only that a box is needed. This location clearly makes up its own rules and treats customers unfairly. read more

Professional and extremely helpful. I have always had great experiences here. Don't be that person that is in a huge hurry and cuts in line to mail out your stuff. Be respectful. Sometimes mailing out a package may take a few minutes but it never takes longer than it should. read more

This store nickels and dimes on everything and makes it extremely hard to process returns. First, they tell you they charge for packing tape. I bought my own and sealed up the package. They used to just scan the label. Now, they make you email them and then charge you $2.00 to print it or you have to print it yourself. Considering FedEx does a lot of this for free, UPS is seriously slacking. If I didn't need to use the prepaid label the merchant provided me via UPS, I would've went elsewhere. Prioritize the customer experience or be clear about these policies ahead of time! read more

I just wanted to take a moment to recognize how amazing Sean is at this UPS Store. From the moment you walk in, he greets everyone -- not just me -- with genuine kindness, patience, and a smile that instantly makes the whole experience better. I come in often with a ton of returns, and not once has he ever made me feel like an inconvenience. He's always willing to help, always upbeat, and truly goes above and beyond for every single person who walks through the door. There was even a time when I was short on tape, and instead of making me buy a whole roll (like most other UPS stores usually do), he helped me out without hesitation. It may seem small, but gestures like that mean a lot -- and it shows the kind of person he is. The entire team at this location is great, and I appreciate each one of them, but Sean genuinely deserves special recognition. He does a tough job with such grace, positivity, and professionalism. His customer service is exceptional, and I'm truly grateful for how well he takes care of me every single time I'm there. Thank you, Sean -- you make the UPS experience easier, kinder, and honestly just better. You deserve all the recognition and more! read more

Came to print some stuff for work and they don't have color. After waiting in line for 30 mins

Would give it a negative star if I could. They famously have the most rude employees ever. Years ago, brought my daughter here for a passport photo. The staff was so rude that my daughter cried. Trying to drop off the Amazon parcel here today. No one was around. Asked for a while and a girl showed up. The staff asked me if it is the right label. I honestly thought she asked me if it was the original label. I said yes. She directed me to usps. The nice staff at usps helped me figure out I should be back. I came in and stated that I should be here. She raised her voice and said I was arguing with her. I was like? Huh? I had to ask her to stop and just scan the code. I said 'stop and just scan the code'. She asked me to stop? lol had to repeat my request asking her to stop. Not sure if she is mentally okay or she just hates her job and life too much for Monday. Something is really wrong with this location. Would not come back. read more

Closed before designated hours. Wasting people's time out here. Locked doors at before 6:15 PM read more

The worst... owner has very bad attitude. There was an mistake on notary. The lady promised we can come back to fix the problem and no charge. We decided to come back the next day because we have to print out the form to sign again. We pay $12sth and $15for notary. We took the letter back and decided to come back next day. The next day we called the store, another lady picked up the phone (which is the owner) she said we have to pay again. She won't take the promise because that lady just an employee. Really?? And she refused to refund us. The letter never send out. We took it back. So the $12 they charged me for doing nothing . We got yelled at and she hang me up.. horrible horrible read more

Go to the ups store one block away and you'll have a much better experience. These people don't give a dam* about you or your package and won't spare a dime for your concerns. Report them to ups customer support if you have a bad experience because they don't care about yelp reviews either read more

Staff was very friendly, store was kept nice and clean. Email response was very efficient and while in store I observed staff being very friendly and attentive to customers, even when customers didn't have their packages ready to be sent out. Look forward to coming here more frequently. read more

It is very convenient that they are open on Sunday's. That in itself gives them the stars. It may be tough due to street parking to carry a big box in there to ship w whereas FedEx down the street has their own parking lot, though it can be full as well. They are no nonsense, transactional, straight to the point. Efficient with Amazon returns especially. read more

Have to notarized some documents. Quick and very easy. In and out in no time. 15 minutes tops read more

The notary lady forgot to make the notary stamp on the document so I have to go for another trip. The bad thing is I have already mailed the documents out. So ridiculous! read more

I travel a LOT each year and use UPS almost exclusively and can say that this store is one of the absolute worst I've ever used. The price to ship something changed 3 times, from the $80s to the $90s then over $200 and then to top it off, they broke a used camera that I had purchased that day and was going to ship home. They reimbursed me for the camera, which was good, but only once my wife brought that to their attention. Once the cost to ship exceeded $200, I said never mind and packed the items in my luggage, so beware if you decide to use this location to ship. read more

The people are always really friendly. Its a very small space and some times the line can be a bit long, but it usually moved fast.

Five dollars for computer use under 10 minutes and two dollars to send document to print. Where did they get these prices from?

There's a good reason this store does not have the best reviews. Often the staff is no friendly. There is one employee who is consistently nice but it seems like ownership is not. Also it's impossible to get any cell or wifi in this store. It's an ongoing issue and all they have to do is create stringer wifi in store. Without it, it's impossible to return abutting where you have to check your returns online. You finally find a place to park. Get out if your car and attempt for 20 minutes to find service to load your return WR code. But it never happens. I will mo longer stop again in Millbrae but head over to Burlingame Plaza. Great service. Great ownership. Great cell and wifi. read more

I walked in with a box to return a hat. The box needed one strip of tape to close it. The guy behind the counter refused to grab the tape gun and said "oh we sell tape". I get that you sell tape. I don't need a roll. I needed 2¢ worth of tape. I've done many returns at many UPS stores. I've never been refused a 24" of tape. read more

Good customer service. It was a little busy today. Only two people working. A young gentleman with dark brown hair came out from the back to help. He was nice, smart and didn't waste my time. Really pleased to have such streamlined service as I'm always in a hurry. Thank you! read more

The service was great and I waited no time at all. Staff was knowledgeable and friendly

So there was only one person working at 10 on a Friday. She was working really hard. Multitasking me at the fingerprinting and some guy with like 10! Boxes to ship. They need more people working there at that time. I still got great customer service and felt sorry for the worker. read more

Good service but VERY expensive. Send a 6 page document to the store to print and scan. Charged $3.5 computer use which I did not use. Bw print at $0.35 per page. Scan at $0.99 per page. Almost 12 dollar for 6 pages of documents. Edit: FedEx is around the corner about 2 minutes walking. Bw print is 10 cents a page there. read more

The UPS Store - Receipt - Shipping Centers Near Me - Millbrae, California

If I could give this branch 0 I will. I've only been here a couple of times and every single time, the customer service is just getting worse. I was here earlier to pick up a package because I received a notification that it is ready for pick up. I went there, had my ID ready, no friendly greeting or whatever, and I was told that the package is on its way the UPS store. I just don't understand how we are looking at the same tracking number and seeing 2 different things. Mine said it is ready for pick up and his said still on the way. He didn't even bother to ask me for more information such as the email that I received or text to confirm my side of information. So the , I voluntarily showed him my phone and it states there that the package was received by Jose. Funny enough, I was already talking to Jose and he told me that he didn't receive anything from the UPS driver. I then went home and filed a claim. Waited a couple of hours before calling the branch to see if there's any update. I was only told to wait for a call within the next 7-8 days. Even on the phone, I can hear the boredom and unwillingness to help. I am usually not stirred by this kind of situation but the fact that every single person that I talked to in that branch, seems like they weren't willing to help. Jose didn't offer any resolutions to the lost package. He didn't even bother checking in the back just to double check until I asked him to do so. I know that my presence won't be a huge impact on this branch, but for those of you who have patience to read reviews, beware of this branch. Unless this is the last branch open, I will never come back here. I am really hoping the owner will take notice of how the associates are acting at work. read more

This Review Is In Response To The Recent Review From CHRIS S. About His Experience At This Store. I Was An Employee At This UPS Store For A Very Short Period Of Time, Just Two Week's, Starting About A Month Ago And Then I Was Let Go After Only Two Week's Of Enployment Based On Lies, You Can Read MY REVIEW And JOSE LUNA'S (Another Employee At That Store) *EMPLOYMENT About Me (The Thing's Jose Is Saying Aren't True), Below. Also, It Has Come To My Attention That Jose Had Messaged Alpesh, "Al", The Manager That You Had The Bad Experience With, Trash Talking Me, On Behalf Of Himself And Jasmine, Another Employee There Saying That I Had A Bad Attitude With Them And Customer's, All Untrue And, I Guess That's Why I Was Let Go, Although, At The Time Of My Dismissal, Al Only Said That He Had To Let Me Go And Couldnt Say Why, When I Asked. So, Basically, I Was Let Go, After Just Two Week's Because The Other Employee's There Decided They Didnt Like Me And Trash Talkec Me To Al And He Went Along With It. As Far As I Know, Standard Procedure, If There Are Complaints Against An Employee Is To Talk To Them About It And Then Proceed With Further Disciplinary Action If The Behaviour Isn't Corrected, None Of Which Was Done Because I Was Never Rude To Co-Worker's Or Customer's So There Was Nothing To Address. I Was Just, Unfairly, Let Go, Based On Lies After Just Two Week's Of Employment. Again, To CHRIS S. And, I HOPE You See This Response To Your Review, I Think I DID SPEAK WITH YOU Regarding This Issue You Were Having When I Was Still Working At The Store. I Remember Taking A Call From A VERY DISGRUNTLED Customer Regarding An Expensive Pair Of Glasses That Had Not Reached The Recipient And That You Needed The Problem Addressed Right Away Because You Had Been Going Back And Forth With It Forever, TRYING TO GET AHOLD OF AL WITH NO LUCK IN DOING THAT, This Was About A Month Ago, So, It's INTERESTING TO KNOW That IN A WHOLE MONTH'S TIME YOU STILL WERENT ABLE TO GET THAT PROBLEM RESOLVED WITH THE STORE OR AL, That's Just ANOTHER TESTAMENT To HOW POORLY This Store Is Run. I Dont Even Work There Anymore, But, I Just Want To Say I'm SO SORRY FOR YOUR BAD EXPERIENCE THERE And I'm Right There With You In Having Bad Experience With The People That Work At This Store, BELIEVE ME, WORKING FOR THEM IS NO BETTER Than DEALING WITH THE POOR SERVICE THAT THEY GIVE. I Took The Time To Look Over The Review's Here, Of This Place And Have Noticed That They Are Mostly Negative, I WISH I HAD KNOWN BEFORE I ACCEPTED EMPLOYMENT THERE Or EVEN APPLIED In The First Place. I Can, DEFINITELY CORROBORATE What You Are Saying CHRIS S. About Your Situation In Dealing With This Store Because I Actually Took A Phone Call From You About A Month Ago, When I Was Still Working There And What You Said Then Is EXACTLY WHAT YOU'RE STATING HERE TOO, So, I Can Attest To The Fact That YOU ARE TELLING THE TRUTH. I Would, HIGHLY SUGGEST That People Find The Next Closest Alternative For Their Shipping Need's Instead Of Going To This Store, There's An Actual Post Office, Right Down The Street From Them That's An Alternative And, I THINK There's A FEDEX Service Close By Too, Not Positive On That One But Worth Looking Into. read more

UPDATE: THUS HAPPENED EARLY FEB I usually have to go into a UPS store once or twice a month for notary service or to mail something quickly. This time I had to do a notary appointment and chose this location as it is the closet where I was today. When I walked the the gentleman behind the desk rudely said "whatever you need to do it going to be a while". I said I had a 2 o'clock appointment with a notary (made the previous day) and he didn't care. I was there 5 mins early and has to wait nearly 45 mins to be seen. This is by far the most unprofessional UPS store I've been to out of over a dozen in the bay. When I left about 10 people were waiting to be serviced.....people were just literally walking out of the store due to the extreme waits and the employees working had no sense of urgency whatsoever. On top of it, the main person working the front would run to the back every time a mailbox customer came in to grab the mail....like they have a key to get their own mail. This further slowed down things as they made small talk like no one was waiting. I will never return to this location due to how poorly it is managed. read more

The lady that works here is absolutely sweet. But the gentleman can work on his customer service. I rather not give them anymore of my business. Will go to FedEx or another location instead next time purely on the service I received :) read more

I really needed help with a large return package to Amazon this morning and the nice folks at the UPS STORE on Broadway in Millbrae came out with a hand truck to help me get it into the store AND helped me finish prep with new return labels. Super friendly and helpful made my day easier !! Thank you Thank you Thank you!!! read more

Tucked into a spot between Mr Pickles and a Chinese convenience store, the UPS store has a prime spot on broadway in Millbrae. These guys are super nice... helpful, easy to get to and full service. Even have a kids table. Nice. read more

I wanted to share this immediately following the very expensive nightmare that I just dealt with at the "UPS store" in Millbrae on Broadway Ave. My dad has an eye condition that is very serious he lives in Baja California so trying to be a good son and look out for him I purchased a prescription pair of eye glasses that are transitioning for his medical condition that he himself could not afford to to being on social security. I asked the young lady at that store they would guarantee that he would get them and they charged me which is very expensive to ship such a small item...!! But due to the fact of his need for them there was no question I would do it. As I watch the tracking they said that I had put the wrong apartment number which was a lie because he does not live in an apartment he lives in a house so they sent the item back to my address and refused to give me my money back due to their error...! Me like many others and watching every penny right now and could not afford to lose that money I finally spoke with the owner Al and I mean this in every sense of the word The guy is a liar and a crook...! He said he had spoke with somebody at UPS who was supervisor and customer service which I found out to be a lie they never talk to him ever then he dodged my call for weeks because he could see my number on caller ID I block my number called back they picked up and he got on the phone. So I tried back one more time and told him if you do not return the money I will take you to small claims court and he told me go ahead and hung up on my face...! I felt so disrespected and pissed off I can't even describe it DO NOT SHIP THROUGH THIS STORE EVER...! I AM GOING TO GO ON EVERY SOCIAL MEDIA SITE I CAN FIND TO HOPEFULLY PREVENT ANYBODY ELSE FROM BEING A VICTIM TO THIS RAGTAG ESTABLISHMENT...! THE MANAGER'S NAME IS "AL"...! read more

They accept your unused packing material as long as it's in reasonable shape. Much better than going to a landfill. Only store I know of that takes 'em. read more

Update: thank you gir the response. Your site does not indicate a difference in shipping types/cutoff. It simply states 4 p.m. your employee also made no mention of a cutoff. PERIOD. She was also incredibly rude to a paying customer. I feel like the level of service I DIDN'T receive should be your priority instead of attempting to point out the one area of my diatribe I may potentially have been mistaken about. read more

Really, No stars! GO TO ANOTHER UPS store, perhaps in Burlingame or even San Bruno! Do not trust the staff here for any of your package deliveries! It may not get there! If packages are sent to wrong addresses they will not help correct any mishandled or incorrectly shipped parcels! "They are not a UPS store, just an independent affiliate?!?!", as stated by the manager/owner?!?! I say go to an official store in the next city over! Or just use USPS Millbrae down the street! read more

We all have one of these days... I get an emergency phone call.. A document was just emailed to me and I MUST: Print Sign Notarize Scan immediately Mail the originals... Thanks to Yvette & the UPS store because they made it just TOOOO EASY! Internet service. Check! Printing documents. Check! Notary services. Check! Scanning service. Check! Envelope for sale. Check! Postage. Check! Super friendly and efficient service. Highly recommended! read more

Warning: don't go to the UPS store in Milbrae on Broadway street. i was returning Amazon Prime items today. Amazon.com is asking not to pack and not to attach any labels to returns. UPS receipt is the only proof that item is actually shipped back to Amazon. Customer Service Representative refused to print tracking receipts. His reasoning: 'Printing is costly for UPS'. read more

Stopped by the store today to mail off a package and it wasn't open. The hours say they open at 0830 and yet there were 4 people at 0845 waiting for the doors to open. No one was even in the building. Someone tried to call to see if maybe someone was in there but forgot what time it was but no one was there. To top it off it was raining. If the hours changed then the website should state that as well as the phone recording. I will be going to Burlingame instead. I don't care for unreliable businesses. read more

I have always received great customer service coming here. Jose is always super helpful and efficient. Even when it's busy the service is quick so you're able to go in and out in a few minutes. read more

For a shop with one employee - you would think the could pick up the phone. Notary hours are 8-5pm. I showed up and the person had left for the day. What floored me was "we are an independent franchise and can't help you find another notary". What a pathetic attitude. We are in a hurry. We called - couldn't get through your phone tree - but notary hours at UPS are until 5pm. Drive there and ... meh - fooled you. A modicum of professionalism is in order. If you advertise "we notarize 8-5pm" and you decide to leave early - have the common courtesy of offering a list of other locations that can help. piss poor attitude. read more

Went here to ship a lot of boxes. Darshana was really friendly and super helpful. Had a great experience and everything went smoothly. She provided thorough information and answered all my questions. I was really stressed about having to ship so many things, but Darshana made the experience very pleasant. Would recommend! read more

The service I experienced here was HORRIBLE. No one gets excited about going to UPS; that being said, good service can go a long way. This wasn't the case for me. I had a amazon return which should have been simple; drop it off, get a receipt. That's it. However, the minute I got there, the lady that was helping me first took an unusually long time waiting for someone else to do something. She could've easily just taken my package and produced a receipt for me in a heartbeat, or at least inform me that she would be right with me. Instead, she ignored me the entire time. I asked her if I could just drop of my package (return) and just get a receipt (which honestly doesn't take more than two seconds), but in turn, she practically snaps at me and says, "Can't you see that I'm with a customer right now? Can't you wait? Everyone has their own stuff to do. Don't you see I'm busy?" She wasn't even helping anyone. All she was doing is waiting on someone to fill out a form. Her reaction was completely uncalled for. On top of everything, did I mention that this is the same person that had lost my package three times and the reason I had to make a second trip? Yes, I maybe could have just dropped off my package there instead of waiting for her to physically help me process it. However, I wasn't going to leave it in the hands of a person who hadn't handled my previous packages so well. The minute I started telling her this, she tried to keep me quiet, because she didn't want other customers to hear this information. I've never experienced such horrendous customer service and treated as such. read more