Popped in here for the first time to do a couple of Amazon returns and a cellphone trade in return because I was shopping at See's next door, and I was so impressed by their efficient and friendly customer service that I just had to leave a review. Will definitely come back the next time I'm nearby. read more

Friendly but so many customers it seems always chaotic when I'm in the area. Parking is horrid but that's not their fault. Notary scheduling was kind of a pain and wasn't timely. read more

Fantastic group of people at this location. Friendly to everyone. I'll definitely return to this UPS

Literally one the best ups store anywhere. Such great staff. Always helpful and friendly. I hope they are handsomely rewarded

The staff at this location needs a lot of customer service training! Went in the afternoon. 2 UPS staff working. One tall guy was packing a box and the other staff, a lady was the only one processing returns etc. so only 1 line opened. Both staff were so busy talking about personal stuff and customers could hear what they were talking about. The lady was just scanning items without even saying hello etc to the customer. No thank you, nothing at all! Still busy talking about personal matters with coworker as the customer passed by the counter having items scanned. Why hire human beings if they will just act like a robot?! When customers are around focus on assisting them. Whatever personal discussion must stop. So unprofessional! read more

I don't know why I have waited forever to write a review about this location! I have been coming here for years and every time I walk in I am always greeted with a warm welcome. They are always so fast and efficient. Definitely top-notch service. read more

I stopped by to get a document notarized. It costs $15 for each document that needs to be done. I called before I arrived to ensure there is a notary public present before I arriving because I stopped by at another neighboring UPS and they were not in. The notary public was very nice and friendly. For a saturday afternoon, there were a ton of people that stopped by to drop off packages and do errands. I did end up waiting about 15 minutes or so to get my document completely because of the amount of people in the store. Overall though, I would recommend this location to others. There is a large parking lot and street parking so it's easy to stop by. Though if you aren't a fan of small spaces, know that this storefront is VERY small and it definitely gets cramped when there is more than 6 people in line. read more

This is the third time this happened is 3 months. I go in for a return and label and they send me away because they are too busy. Seriously this is ridiculous. Update: went back today and still not taking Amazon returns. 20 people in line with young kids that don't know what they are doing. Will not be going back. read more

I needed a notarty public to sign some legal documents. I was surprised it was a young guy like out of high school or around that young age! Maybe he just looked young lol! He was GREAT! He was very professional and patient with us. Right before us someone gave the staff cookies for being so patient and good with the customer. I tried to give a tip afterwards because he gave such good and patient customer service-because at one point, we made a mistake and had to correct it so he had to print it up again and give a new pdf. He did so willlingly and cheerfully! So tried to give a tip, but he said he couldn't accept tips-oh....I guess, good to know, but I could see how being a notary public maybe you cannot accept tips-lol! So very professional. Anytime I need a Notarizer I am coming here-it was so easy, relaxed and efficient. So hard to find one in SF at a UPS or some storefont-they mostly seem to be mobile and you have to call in advance, so this place makes it super easy! 5 stars all around! read more

The staff is always professional and courteous despite the volume of visits! Thank you.

I usually drop off Amazon returns and other packages in the mornings at this location. The guys who work here are always friendly, courteous and efficient. It really is the best UPS store around. read more

I just have to give a major shout out to my local UPS store! They are the friendliest staff...they always have smiles on their faces, greet you as you enter the store. Happy to assist when needed. In this day, it's rare to find such a solid team of professionals ready to help and smiles as they do their job. A must support local business! read more

The service level at this store has disintegrated. In the past, I've been able to come here and return Amazon packages and pick up packages and get other services. Always met with a smile and positive attitude, even when they needed me to do something different to get the service. This evening I took a box with a helmet in it that I had received from Amazon in a larger box containing a number of other items, and I was told that I had to go and put it in a box or I could pay them $10 for a box. Sometimes, it is not about what is being said, it is how it's being said. In this case, it only got worse from there. When I questioned this, the clerk whose name was jose got even more schmarmy and frankly offended me as a customer by implying i couldn't read. The crux? My helmet was in a box, and the box was unopened. Nowhere does it say on the amazon ap[p that it must e a formal amazon box or otherwise. When i pointed this out, he doubled down and implied i was somehow trying to pull a fast one. Jose (his name, he claimed) was the clerk, and he should be put in a non customer facing role. If I were you, I'd go to a different UPS store if you want to do a return for Amazon? They don't exactly do a good deed for Amazon in that regard on plaza lane/ The UPS Store on Howad is so much better... read more

This place was a little tricky to find. My GPS led me to the T-Mobile/Lunardis shopping center. The UPS is actually down the little alleyway (aka Plaza Lane next to See's Candy) that connects the shopping center to Magnolia Ave. That said, I lucked out and found parking on Magnolia. The store itself is tiny, but Gabriel at the counter was friendly and professional and took care of my shipping needs. read more

One of the best UPS stores in the area. The employees are happy to be there and to help customers. They work fast and efficiently every time I came here to return my Amazon packages. Highly recommend! read more

Very convenient for drop off of Amazon returns. Staff are knowledgeable and efficient. We used the notary service. It wasn't a very friendly interaction but what we needed was done as requested. read more

The guys that works there are always so friendly and warm even when I feel like I am troubling them with all the packages they still put up a smile. Friendliest UPS! Thank you guys for your hard works and positive energy! read more

These guys are the friendliest people, Westly helped me ship items to china Smooth and easy Why go get tortured at another UPS store read more

Came twice to this store to get fingerprints done to become a volunteer at my child's school. I did it in October 2022 and husband did it recently a week ago. Service was extremely quick. Cost was reasonable. Staff was helpful when I inquired about mailboxes as well. Highly recommend for quick and friendly service. read more

Hands down my favorite UPS store location. Parking is a breeze, it's never too too busy and the staff are very nice. I've never not had a pleasant interaction here. I've seen some rude patrons come in with the most outlandish requests and staff always oblige them. I'm uncomfortable going most places during the pandemic but I've never felt unsafe here and that means a lot. Staff always supply hand sanitizer. They are diligent in between customers and try their best to answer questions and accommodate people. read more

I love this place. All your shipping and postage needs are met with friendly, professional staff. Lalit and his friendly competent and efficient team are always there to help! They do everything! read more

Weird small store the door is push in not pull i printed 40 pages which cost 20 bucks before i realized i should have just photocopied half of them them it would have been cheaper uhhgg read more

this small UPS store on the backside of Burlingame Plaza does a good job under high volume conditions. I go there frequently and they always do their best. Today Sameer helped me and went the extra mile. Much appreciated. read more

I always get the best and most knowledgeable help from this UPS store. Especially from GABRIEL. He always comes up with solutions to any problem or need. Highly recommend this location! read more

I go out of my way to just to go to this UPS store. I have a small eBay business so I'm constantly sending out packages about three times a week. I would never go anywhere else to ship products. Every employee is so nice and helpful. Can't recommend this UPS store enough. read more

The UPS Store - Packages staff - Shipping Centers Near Me - Burlingame, California

Excellent service. They are prompt and efficient. The owners and staff are professional and friendly. Highly recommend them .

This UPS store is the best! It may be small but it's mighty and has everything you'd expect from a ups store. I have a mailbox there and sometimes pickup my mail and other times have them forward it to me wherever I am. They've never failed me over the past 10 years, even during the height of Covid. Their notary services are quick, easy and always correct (amazing how many notaries don't know the latest rules, but these people do). And even when there's a short line to mail packages, it moves quickly. I've never seen the line longer than 3-4 people even at Christmas. If you're in or near Burlingame, SFO, or on highway 101, this is the ups store to use. The people are friendly but more importantly, they're actually helpful which is hard to find these days.... read more

This UPS location always offered good services for shipping, notary, paper shredded service. The store manager and Sameer are professional and provided good customer service. I highly recommended this UPS. read more

By far the best UPS Store I've been to! 100% recommend! I was running a bit late and arrived just as the store was closing. But they were kind enough to unlock and open the door for us (huge shoutout to the kind lady who let us in), so I was thankfully able to drop off my packages. Very professional and friendly staff! Wonderful service! This store will definitely be my go-to store, for whenever I need to take care of shipping. Thank you again :) read more

Great place to go for quick Amazon returns, mailing, shipping anything. Employees fast and responsive.

Moving across the country and had to take care of last minute notarizing, faxing, printing, scanning for a house we are closing on in a week. Needless to say I was stressed and ready for a hassle. Not at this UPS store! The guys there were SUPER helpful, extremely nice, and very patient. They went out of their way to ensure my problems were solved as easily as could be and were extremely flexible on me leaving to go get more information. I've never seen anyone at these print/ship places take ownership like these guys and would absolutely recommend! read more

OMG Lalit was absolutely awesome! Great personality, sharp and quick service . I was in an out in 5 minutes shipping two packages to complete different locations. best UPS in the Bay Area . read more

Shout out to Gisselle and Linda! Their customer service is outstanding! They go above and beyond to make the customer happy and meet their needs! I was rushing to drop off a package and was stuck in unexpected traffic and told them I'd be there 2 mins after closing and asked if they'd be able to make an exception - to my genuine surprise, they told me they understood and stayed open 5 mins after closing for me. They were friendly, quick, prompt and helped me with my return after hours with a smile on their face! Thank you again, Gisselle and Linda!! read more

Stopped by this morning for a notary service. The couple that was there was very friendly, helpful and just a great experience. Thank you very much! read more

Hello fellow Yelpers! Looking at my prior reviews, you can sense that I love great service when its provided; I am also passionate about promoting those businesses and the experience they provide. Unfortunately in this situation, I can't do that with UPS store #446 in Burlingam CA. I paid for a notary service and a 2nd day delivery for some important documents. Nichole (the person who handled me) took my money but lost the package at the store. This was unacceptable and a major inconvenience. When I called to follow up at the store, they took my name and number but never returned my phone call. Frankly, UPS store #446 is a scam and I DO NOT recommend anyone send documents through them if they want them delivered. UPS store #446 experience was a complete failure through my personal experience. I hope they see this feedback, pivot their execution of operations and provide do better for future customers. In the meantime, stay away. read more

I've been meaning to write a review for this UPS store because the service is consistently excellent, and this is definitely my favorite UPS store in the area! I've met several staff members there, and all are professional, kind, and very helpful. The owner is lovely to chat with and always very kind. Today Monica and Sameer were extremely helpful and patient (I had a handful of returns) :) and I felt inspired to write this review! They also practice social distancing (and encourage customers to), have hand sanitizer right by the door, and have plexiglass at the register. It feels very safe there. They also prop the door open for the ease of their customers. So grateful for this store! read more

Friendly Great customer service and speedy service! Only good things to say about this UPS Store Thank you for staying open during these difficult time read more

Every time I come here I always get great service and the team is quick to move you through the line. Whether it's Sameer warmly greeting customers, or the way they go the extra mile always having tape, printing labels, giving zip ties, etc. they are always there to help. I've also been helped by Mayra, Shalani, and a few others who I apologize for leaving off. Thanks for going the extra mile and being such a great part of our local community! read more

Great Place. Got my access point package without any issues. Staff are pleasant, smiling and helpful. Like the other UPS store in Millbrae which is the opposite. From now on this is my default access point! read more

Absolutely the best UPS store! I have been using them for over 10 years. They are consistently warm, friendly, and have excellent service. They are constantly professional and efficient in any service. The owners are the best! I am always greeted with a warm smile and a friendly chat. I am constantly grateful for the staff and their great service!! Very well run business. read more