From the time I entered to completing my livescan, the process was fast and the service was…read morefriendly and courteous. It was steep for a livescan ($92) but was in downtown San Mateo, a minute or two from where I was. I recommend this small business!

I called before I went, just want to make sure they offer photo for my Chinese passport! Luckily…read morethey do! I went in, no wait. The person was knowledgeable to get the work done quick. Total took like 10 mins!

Yes! They always have a notary ready to go! They are the best! And so friendly! They aren't my…read moreclosest UPS store but I come here anyway

Very professional and proficient employees! Fast service…read more Nice that they are open half day on Sundays is a big plus! Plenty of parking in their lot also!

They are consistently professional and helpful. I like the energy there…read more I am impressed with FedEx staff and go there quite often. Positive, fast.

Hannah is always super helpful she runs a great store fed ex is lucky to have her I look forward to…read moreseeing her and her team for any shipping need I have

Excellent, friendly & professional service extended. Plus the store's location is well designed and…read moreinviting.

I will choose UPS over FedEx because of consistently bad experiences at this location. Multiple…read moreemployees were rude and dismissive, including Floria and another staff member (white woman and the one talks and acts like a prince S, whose name I didn't catch. Instead of having clear signage, customers are given a full course lectures about where to place boxes and being told to bring them to the cashier and very rude tone. A simple sign would solve this issue. No one has time to be talked down to for something that could be communicated clearly. After all, it is your job to bring the boxes to where you want them to be.

Great experience at this UPS Store, especially for Amazon returns. They make the process quick and…read moreeasy. You can either use the convenient self-serve area or get help from the friendly and efficient staff. The team here is always welcoming and patient, even when the line gets busy. It's nice to have the option to handle returns on your own or get assistance if needed. The store is clean, organized, and runs smoothly. Overall, a reliable and hassle-free spot for Amazon returns and other shipping needs.

These guys are terrible. Charging $3 to tape a box or making us buy their tape. I would never go…read morehere again.

Shruti is the absolute best. I had a bunch of returns and was stressed out yet she was patient and…read morehelpful. I appreciate her energy and calmness.

I had an excellent experience at this UPS Store yesterday. I needed color copies printed of a…read moreboard meeting presentation, and the staff here was great to work with. I called the store, got their email address, and emailed the presentation to them. I then called to confirm receipt. They were able to have my printouts ready for pick up in less than 45 minutes, which I really appreciated. The staff was friendly, helpful, and accommodating. Thank you for your support, UPS Store Burlingame!

I usually come here because it's close to home, but after being turned away at the San Carlos…read morelocation for needing two pieces of tape, I'm a customer here for life. As a business owner, I believe in rewarding the right businesses rather than bashing the bad ones. The team here--specifically Saeed--is incredible. They never hassle you, they have a great attitude, and they get you in and out fast. Thank you for not denying paying clients over a piece of tape. Keep up the great work!

I came to this UPS Store for a drop-off and arrived shortly after 10:00 AM, which is the posted…read moreopening time on the door. Unfortunately, the store was still closed and unattended at 10:30 AM, with no note or explanation posted. This was frustrating, especially since customers rely on the posted hours to plan their day. If the store is opening late, there should at least be a sign on the door or an update to the hours to avoid wasting people's time.I hope management addresses this and improves communication around opening times.

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

Great neighborhood store ! Always quick in and out, staff is very friendly and fast. Place is also…read morevery clean. Best part is they accept usps packages too so no need to make extra trip to usps office.

Five stars for the service received. Zero starts for not fixing your website and charging more when…read moreyour website indicates half the price you charge for fingerprinting. Your website shows $40 fee for livescan fingerprinting and yet you charge $89.

This was an amazing experience completing all the necessary documents, including FBI…read morefingerprinting, apostille services, and fast, efficient international shipping. It truly felt like a one-stop service for everything I needed. Jay helped me so much through email and with my personal requests. His responses were always prompt and kind. I absolutely recommend this place for the excellent services they provide. I live in San Francisco, but it was worth driving all the way to Sunnyvale. Thank you so much for taking extra time to help me and for your great support and kindness. Thank you as well to Reed and everyone on the team for all your help.

Decent and reasonable fees they charge. They provide honest…read moreand good services. They provide many types of services