Yes! They always have a notary ready to go! They are the best! And so friendly! They aren't my closest UPS store but I come here anyway

Very professional and proficient employees! Fast service. Nice that they are open half day on Sundays is a big plus! Plenty of parking in their lot also! read more

The staff is very knowledgeable and helpful. We have used them for notary services, shipping and mailbox services for several years. The store is open every day so it is also very convenient. read more

I have been a mailbox holder 1989. The quality of the service is excellent. The entire staff is always friendly and helpful. Cannot thank them all enough for outstanding service. read more

Was a very pleasant experience at this UPS store ...as I needed several copies of an article printed out... Jay was beyond helpful , friendly , and experienced and a pleasure having him help with what I needed.. thank you!!! read more

I've been a regular customer at this UPS Store for years and have always appreciated the professionalism of most of the team. Unfortunately, I had a very upsetting experience during a recent visit that I feel is important to share. On this occasion, the store did not open at its posted time of 8:00 AM -- instead, it opened at 8:13 AM. I had several Amazon returns ready to go with QR codes in hand. When I entered, I was made to feel uncomfortable by inappropriate comments, which I felt were unprofessional and unwelcome. I asked for a receipt for my returns, but was told the system would take 20 minutes to load, which was frustrating given the delay in opening. When I expressed my concern about the timing and the potential impact on customers, the conversation escalated in a way that left me shocked and extremely uncomfortable. The interaction became verbally hostile and inappropriate, leading me to leave the store. I reported the incident to UPS corporate and spoke with the owner. While the situation was acknowledged, I was disappointed in how the follow-up was handled, particularly given the severity of the incident. I'm sharing this to make others--especially female customers--aware of my experience and encourage caution. I hope the store takes steps to ensure all customers feel safe, respected, and welcome. read more

Im not exactly certain how to distinguish one UPS store from another, but there are a few reasons why I like this one. First, the people here are really friendly and have an attitude of helpfulness. Even if they don't know the answer to a question off the top of their heads, they always seem like they're actively trying to find one (and they generally find the answer). Compare this helpful Aristide to some places where employees seem to shrug their shoulders and throw their hands up and don't seem to be looking for any solutions. Second, it's a very convenient location with lots of parking. Generally, I am able to just go in and out within minutes. read more

The UPS Store - Exterior - Shipping Centers Near Me - San Mateo, California

This warm friendly group of people at the San Mateo UPS Store can't be beat at customer service. They jump at the chance to assist anyone after greeting each customer at the door. With all the Amazon returns they handle with grace never annoyed at the armful of packages people enter the store with. I had to ship something very heavy and fragile and to my delight it arrived on time and in perfect condition. These employees work extremely hard and I'm honoring their commitment to our community. read more

Today is Saturday, July 19, 2025. This UPS store staff went above and beyond perfect service - very special. Anybody posting a complaint about staff in the store is just grumpy. Renewed understanding of what is perfect customer service. read more

I hope Jay gets paid really well. I'm always impressed with his friendliness, great customer service and speed. Today I was literally in and out of the store in 10 seconds! read more

Everyone is very friendly and helpful . Efficient. Plenty of parking . The best ups store ! read more

The UPS Store - Ups store - Shipping Centers Near Me - San Mateo, California

Horrific!! Marisa was extremely rude, condescending and short after I asked why I am being charged for their printing my Amazon return label. I explained I never get charged to print return labels. No concern for the customer, just curt and rude! At one point she says to me that she has no interest in talking to me about it then went on to say, this is a business we don't give discounts. All in a very agitated tone, talking down to me. I told her she didn't have to be so rude and not be a smart ass. Then she outright lied and said I swore at her and her customer! I NEVER spoke to a customer!! She then banned me from the store and then refused to send my package! I've been coming to this store since the 90's, I have never had an issue here until today for asking a valid question. No empathy for customers! Just a bad attitude, you don't need to ban me I would never come back here! read more

Had a very pleasant experience and Jay was amazing! He answered all our questions and make my trip there very short but sweet.

I come here regularly. They are friendly, helpful and the store is always clean. I came to drop off some Amazon shipments, as usual, but also last minute got my passport photos done in minutes. It was reasonably priced and quick. Will continue to use this UPS store. read more

The best UPS store in the area! The people are so helpful and accommodating. They now have the kiosk for Amazon package returns.

Jay W has helped me once before and again today when I needed to scan copies for a hearing. He was attentive, friendly and so professional. His communication was respectful and warm. Way to make a mundane errand into a breath of fresh air and sunshine! read more

They are unhelpful With plenty of boxes to be discarded they try to sell you a box for items that are returned through Amazon "no box or label needed" read more

Under new management I guess. If you want to be talked to like you are a piece of crap make sure you have "Karen" work with you. At first I thought it was me but she snipped at two others while I was in there as well. Been using their services for my small business for a good ten years or so but not anymore. Good luck. read more

Friendly staff who really know their business! Add in the convenient location and it makes for a perfect smile-worthy experience!

I have been a mailbox holder at this location for 34 years. I have experienced to other owners of this store and I believe this to be the best! Hambir,Jay, Bhat, Kevin and Dmitri are terrific. Hard working, friendly and knowledgeable. Truly a great crew to assist you. Great location and they notify me when packages have been delivered. read more

William is always. Cheerful and greets his clients. Service is excellent. Store hours are reasonable. Would like longer hours til 6 pm for drop offs. Professor51 read more

The employer Carolina was very rude and dismissive to me, passing sarcastic comments. Very bad quality

This UPS team is efficient of course, but above & beyond in customer care. Thanku team! This client appreciates all of you!!

Changed owners 8 months ago (Aug 2021). Always fast and professional. Store is really clean and bright. Everyone is dressed well. . Boxes stacked so neatly ready for pickup. New owner seems top notch. read more

Reading the review from Staci G. I would definitely say that she is lying thru her teeth. I was there on that Saturday, as I pulled up to the parking lot, she had both side doors of her SUV open with no consideration for other people to park. When she saw me going out of my car, she rush the door to beat me to the counter while the doors of her SUV is still wide open. She was rude to the clerk behind the counter because the computer says to charge her a minimal sum of slightly above $3. Accusing her of charging her that amount for her own benefit. Being derogatory toward a person who is just doing her job is unacceptable but what is really reprehensible is the way she made the clerk feel like she is sub-human. That is unacceptable! And calling the other clerk who was assisting another customer and explaining the working of the copying machine to assist her first shows her sense of entitlement. Staci, you are not special! You maybe a special mental case with a sense of entitlement! read more

I just read the review from Staci G. from Austin Texas on July 21 and wanted to point out how false this report is. I'm a frequent customer of this business for Amazon returns, and this lady caused such a scene. Both employees (Jaymar and Marissa) are new to this business and were shaken up after dealing with her. This lady walked into the store with an attitude upfront and began engaging in a harsh conversation with Marissa, who was trying to do her job. She swore at the staff and caused a scene, over $3 for printing. This lady even made Jaymar stop helping another customer just to help her! I would hate for this inaccurate review to get any of the staff fired for a situation she caused and escalated. I have met the new staff; who are wonderful, incredibly helpful and noticeably hardworking. When you walk in the door, they jump up immediately to assist you, greeting every person warmly. I'm very willing to vouch for these kids. Please take my report seriously, these staff looked like they were straight out of high school and this lady raised her voice at them! read more

Wow I have no idea why every rating is not 5 stars. This owner is local and he is so kind, helpful, and pragmatic. Through Covid I have been so grateful to be his customer and I expect to be his customer for decades at very least. He runs the oerfect kind of tight ship that you want. read more

This UPS store has always been so reliable over all the years. I normally do not write many reviews, but when I do it is well deserved. I recently got a problem with one of my Amazon returns where Amazon claimed to not have received my package. I went to this UPS store and spoke with Jay to see how they can help me as I did not have the receipt anymore. Jay went ABOVE and BEYOND to help me! He even gave me a call back to check if I was able to resolve my issue. Almost feels like Jay was more concerned than me. It is great/rare to have someone follow through on their word. Thanks Jay! read more

This is my favorite UPS store as the staff are welcoming, kind and very professional. Huge shout out to Jay who went above and beyond on a Saturday when my wife and I didn't realize the store had closed at 4pm. We literally got there at 4pm, the doors were closed but Jay was still inside. I knocked and he was so kind and let us in to drop off our package. This meant a lot to us because that day was the last day to send back the item. Jay thank you so much for being so kind and helpful! read more

Excellent service from the tall young man at the counter. He taped up our gigantic box even though It turned out we had to use FedEx instead. When I mention stamps he said just go over to Rite Aid next-door and pick up the stamps. Just for his service alone we would give this place five stars and will definitely be back. read more

I recently came in to drop off an Amazon return and was really surprised at how nicely I was greeted by Karen, an associate behind the counter. It is refreshing to cross paths with such friendly people that help brighten up your day. read more

William at the UPS location in Laurelwood Shopping Center in San Mateo is the best UPS staff!!! I have been going to this location for years and William has always been very positive, easy going and pleasant to deal with. This week I had to ship a big valuable glass vase and I wasn't sure how to pack it. William not explained to me how to pack it so it will arrive its destination without a scratch but also helped me to pack it. I am very grateful of his great customer service . Thank you again, William! read more

The UPS Store - William helping me with the package - Shipping Centers Near Me - San Mateo, California

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This UPS store recently changed ownership and it is so much better service. Friendly and open much earlier than it used to be

Always polite even when I have 10 Amazon returns. Have used them to ship large bulky items too.

What I love about this location is that there's parking right outside the door. I have to ship 25 - 30 lb. packages and other locations near me require paying meters at FEDEX, or walking into the office. This location is the most convenient. I love the other location in Belmont which has very helpful guys who will lift a heavy box when I need it. I gave it 2 stars, because I can't count on him to be open on time. His hours of operation is 8:30 - 6:30, but, he's more likely to arrive by 8:50. He should move his hours to 9:00, so he can be sure to be open on time. He doesn't provide a contact number on yelp or on his door either. A gal who regularly walks by this store for exercise says he is commonly late, but he is usually there by 8:50. I was there by 8:20, waited till 8:35, when she told me about when he arrives. Another person also left because he wasn't open. When he is there, I get my packages taken care of quickly. I just won't plan on being there before 9. read more

I waited 45 minutes at this UPS store and finally walked out. The two employees didn't know how to process hardly anything. My wife and I were there for passport photo and mail in passport renewal. The guy helping us couldn't 1. find the camera 2. take a proper photo 3 find the printer to complete the deal. He called his boss at least 6 times to get some help. He had no idea how to take the SIM card out of the camera. Never, never go there. Your blood pressure would be through the roof. The kicker was when the phone rang and he started helping someone on the phone while we waited. How can you pay these people if they don't know their job. Several other customers were frustrated. The gal was on the phone with her boss to get the money change straight with a customer. She couldn't work the touch screen. The owner left two inept people to run his business. Shame on him. read more

This is the worst printing experience I had. First I cannot print without using their computers. Second, their computer is hell slow and it took five minutes to install driver for my USB drive to be recognized. They ended charging me for 6 dollars for 4 black and white prints. It is not the price that upsets me, it is that they charge customers for the slowness of their own system and they feel obligated to charge customers for that. What a horrible customer experience. I would never go back to this store. read more

6:31 and the guy won't open the door for me to drop off a prepaid package. Wouldn't have cared if you guys actually opened on time this morning. As of 8:43AM the door was locked, come back after work to this? The sad thing is I drop off numerous packages with you guys all the time. read more

Came here on Saturday at 3:45pm and the door is locked. 3 other customers also stood outside and had the same reaction. Why have your store hours posted on the window and on Yelp as being open but no one is there? This is not the first time this happened to us at this location. We came another time at 9:15am and the store was not open. Please change your hours on Yelp and on your store if you are not going to be open when advertised. read more

I really want to like this store because the man working is always so nice, BUT they are never open on time! This is the THIRD TIME I have been here at 15 past the hour they are supposed to open and the doors are locked with no sigh of life inside. If you don't want to open so early just change your hours! read more