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    US Post Office

    3.8 (5 reviews)
    Closed • 12:00 pm - 4:00 PM

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    2 months ago

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    3 years ago

    Great post master! Found missing package - he really cared!

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    5 years ago

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    20 years ago

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    15 years ago

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    US Post Office - Eastridge USPS main office

    US Post Office

    (266 reviews)

    Eastridge, East San Jose

    Passport services, yes sir!…read more We had a great experience at this post office yesterday while renewing our minor son's passport. The process ended up taking longer than expected--we went through three application booklets due to using a blue pen, making a mistake, and not completing part of the form correctly. Harry was the gentleman who assisted us, and he was incredibly patient throughout the entire process. He took the time to guide us through each correction and made sure everything was completed properly before we left. We never felt rushed or like we were inconveniencing him. Thank you Harry and staff. There was a line. They were open to 6:00 pm. The website said 3:00 for walk-ins. I stormed in there as if I was late for my appointment. lol So glad we took care of this before our big travel.

    I had a great experience at the Eastridge Post Office for my passport appointment. The entire…read moreprocess took less than 15 minutes because I came prepared and had an appointment scheduled. Carmelina provided exceptional customer service. She was friendly, professional, thorough, and very informative. She explained the passport process clearly, answered all of my questions, and even gave me additional information so I knew what to expect after submitting my application. She made the whole experience easy and stress-free. If you're getting a passport, BOOK AN APPOINTMENT and BE PREPARED. RESPECT people's privacy and don't wait inside the room during their appointment! The process was quick, efficient, and the excellent customer service made it even better. Thank you, Carmelina!

    PostalAnnex

    PostalAnnex

    (52 reviews)

    Super friendly and very helpful, but unfortunately, I cannot use them any longer. They charge to…read moredrop off US postal.

    I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

    US Post Office - postoffices - Updated October 2026

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