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San Martin Post Office

4.3 (17 reviews)

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11 days ago

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8 years ago

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6 years ago

They are always professional, efficient and friendly. If you have a problem, they will address it promptly with care and concern.

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4 years ago

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13 years ago

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10 years ago

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8 years ago

James is the nicest and most friendly face to see when you walk in this post office. He's my fave!

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9 years ago

Absolutely wonderful employees and management team helpful, friendly efficient I am in there Every week fast service and a good job always

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7 years ago

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12 years ago

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9 years ago

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Review Highlights - San Martin Post Office

This is a great USPS office, and the employees are terrific.

Mentioned in 2 reviews

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PostalAnnex

PostalAnnex

3.8(50 reviews)
2.7 mi

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

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USPS

USPS

2.1(7 reviews)
5.6 mi

This is not a review about the post office, this is a review for their delivery driver. I had a…read morewhole paragraph written but I didn't want to go too into detail as that could have given me away(Alice isn't my real name). Anyways I'm now very weary of USPS because they mark your package as delivered when it actually isn't and then 5 days later your package appears. There has been a lot of mistakes by this driver as well. Delivering mail and packages to the wrong mailboxes. I think this driver is fairly new as these problems started arising within the past year. So I'm giving 2 stars because he is a part of this Gilroy branch usps is representing.

Absolutely horrible customer service. If I could, I would have given this location 0 stars. I have…read morehad so many issues with this location where they've lost my package, failed to retrieve some packages, didn't offer a refund for orders I've made online (saying that it wasn't their fault that they couldn't retrieve a package, when they're the ones who dropped it off at the wrong location), and so much more. I don't remember who helped me but it was a guy. I have already been waiting for 30 minutes to get helped (there was 5 people in front of me when I arrived) and he was unenthusiastic and didn't really want to help me with the item I needed to get shipped (as I sold something from online). He told me that I needed to buy one of their packaging bags/boxes because the one I had was invalid (I spent an extra $3 on it). A week later after the item shipped, I was charged an extra $7 because the package ended up being overweight by 1oz, which the guy did not mention while I was there. It was originally a 9oz package before the guy told me to switch it and I had already paid for the prepaid shipping label (which was the 1lb). He failed to notify me of the charge which made me furious as I was waiting in line for 30 minutes, forced me to buy a new packaging box because he didn't like the one I had (I've shipped with other locations with a similar box and never had an issue), and failed to tell me about the extra charge because the new package that I bought had extra weight to it. If you can, avoid this location at all cost. Ridiculous

San Martin Post Office - postoffices - Updated May 2026

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