I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

They always are helpful. Sometimes the item you ship is…read moredelicate or odd sized- think about insurance, confirmations, and ground or air shipping- it makes the process go faster. ALL my packages and insured/ certified letters have always arrived on time OR early. Sometimes the line is long- I plan my visit early in the morning - if possible. I really like the tracking and notifications features. I wish they would say when it's INSIDE another big store , like Walmart!

Excellent service and packing advice. The shipping charges are huge for boxes though.read more

I pay for a mailbox there and I have been a customer there for years. We all know each other by…read morename and my mailbox number. They are always professional and show courtesy towards me and my family. I love having my mail and packages delivered there- I NEVER worry about "porch thieves" because the UPS store has my back. The owners are more serious in their personality than I am, but that is ok. When you take the time to get to know them it is worth it. When I broke my ankle, they offered their younger employees to help out and carry my packages to my car. They have GREAT customer service and really care. I also notice and realize that are SUPER busy all the time!

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship…read morea box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon.

The nonstop 5 Star reviews for this wonderful Postal and Printing service depot are well deserved…read more They have this new paper that is made of plastic that is waterproof but also allows you to print full color on it. You can now create your own high quality custom poster prints for anything! $7 for each of my print but I choose XXL door panel size. The color print quality of their monster AI printer machine here is the best I have ever worked with. See examples. Thank you, Post N Print team, for making it possible at the lowest price in the Bay Area.

Great passport photos. Great service from the young lady. Excellent experience. Thank youread more

This Staples location in Gilroy saved me! We were out on location and one of the big cameras ran…read moreout of storage on the SD Card and I need another real fast. You'd think I'd have spare ones, but I didn't, so I yelped office supplies and found this Staples just off the 101 pretty nearby. Coming from the south just get off at Leavesley Re and go straight past the Denny's and head towards the Home Depot and Staples is just to the left. First thing I do, instead of wandering all over looking for the SD cards, is get some service and jus task, where they are. I was shown and picked out a couple of 256 GB cards and some red Sharpie markers. Check out was fast, credit card worked good, tap and pay! I'm glad this place was here, save my ass! Only delayed things maybe 30 minutes, so that's cool. Just get thru the rest of the day now!

The woman who helped me with my Amazon returns was very kind, patient, and informative even though…read moreI had a lot to return. She was very quick and made the task easy. She informed me of their bargain bins from Amazon as well! I will use them again :)

I've been coming to this FedEx location for many years, and the service has always been great--but…read moreTerrance truly stands out. I work in Morgan Hill and live in San Jose, and I make a point to use this location because of him. Terrance greets you the moment you walk in, brings such a positive attitude, and takes the time to help thoroughly with anything you need. He's genuinely a breath of fresh air to work with. I've used FedEx for both personal and professional projects, and moving forward, I'll continue to use this location specifically because of the exceptional service Terrance provides.

Was there to drop off a return item in it original packaging box with the return labeled and taped…read moreper requested by manufacturer. The girl said I needed to use their shipping box and would cost me a little more than $18. I went up to Cottle Road store and they accepted without any question. I asked the guy about the incident in MH and he mentioned there is no such thing. The behavior at the MH store is unethical IMO and would avoid using them for future business.

Sanjay and Brandon are the BEST! I had kind of a weird project in which I needed some iron on…read moretransfer prints and just happened to ask them if they had the capability to do them one day. They did and they have a wonderful printer, and it was priced very well! Not only that, but they were also able to print my project straight from Canva. No need to resize or convert! Despite some technical difficulties, Sanjay and Brandon were sure to keep in communication with me through the whole process and managed to get me my order on time - regardless of a few unexpected and out of their control speedbumps along the way. I will absolutely continue using this service and recommend them 100% for iron on printing!

Brandon is Amazing. So great to work with. He got all of my busines and exhibit materials ready…read more He is consciencious and detailed. I just think Brandon is the BEST!

I needed to get fingerprints for a program I applied for and looked for places that provided them…read more I saw this place on Yelp and rushed over there since they were about to close in 30mins on Saturday. I know I know, I didn't plan this well but I made it. I didn't have to wait long and I asked for the finger print service. I did not know I had to bring in paperwork since it wasn't mentioned by the program I was applying for but thankfully they knew what paperwork I needed and had it printed there (have to pay for bw copy since I didn't print it myself). I was in and out within 15-20mins! Excellent service!

We reached out to Dipesh and he responded very quickly both on Yelp messenger as well as by phone…read more We needed some things notarized. They were less expensive than many other places that we looked into. Great value since we needed 6 signatures notarized. We didn't need an appointment and Dipesh helped us as soon as we walked in. The store was clean and bright. The service was excellent and completed accurately. We appreciated the service and will definitely be back for other needs.

Bad business, dishonest and reckless. Rick was hired to move furniture for my client who recently…read morehad a stroke. He sent his crew to the property and they left windows wide open when they left. They did not secure the property properly. It rained over the weekend and water came through and sat on the windowsill and wooden floor for a couple of days. There were three pieces of furniture that Rick promised, and was paid, to remove from the property and take to Goodwill. Instead, the furniture was dumped at the condo complexes dumpster. The items had glass shelves, and were pushed over and the glass broke everywhere. This posed a hazard to other people in the community not to mention it was illegal to dump these items on the side of the dumpster. I called Rick immediately and gave him an opportunity to remedy the situation. He promised that he would and I returned the next day and one of the pieces was still left behind. There's a sign posted right next to the dumpster that states "no furniture". I reached out to Rick again and no response. This was an AWFUL experience and I won't use them or recommend them again. Terrible!

BE AWARE! Aside from…read morestealing valuables and being dishonest, this company quoted us 3900 but charged over 5500 (more than a thousand-dollar difference)! This move was about an 8-hour day, and we were originally quoted 10-12 hrs. My wife and I hired Rick and his team to move us in January 2025. Not only did they leave several items in our backyard, one or more of the members of the team stole valuable graded trading cards worth thousands of dollars. After reaching out to Rick about the stolen cards, I felt mocked and disregarded. No one owned up to taking them. I ended up filing a police report & with the BBB, but reached a dead end and feel like I'm at a total loss. It's now been months and the cards are still not in my possession.

I Drove to San Martin from San Jose today to pick up some mail for family. Vintage Vibes for sure!!…read moreAs I walked in I could hear a customer yelling at the clerk. The customer was completely unhinged and shaking with anger. On the way out after taking pictures inside I complemented the clerk's professionalism and wished her a great rest of her day. Allison I really do admire your patience and positive spirit.

I ended up coming here to ship a package when the Morgan Hill office system was down. I think this…read moreparticular Post office building is really cute! It gives vintage, western movie vibes. The post office felt less busy and calm than other usual offices. There wasn't a line at all when I went. The postal worker who helped me was very friendly and kind. Definitely worth the drive from MH if the MH branch is busy or down.