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    US Post Office

    5.0 (1 review)
    Open 9:00 am - 4:30 pm

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    7 years ago

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    PostalAnnex

    PostalAnnex

    3.8
    (50 reviews)

    I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

    This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

    My Dad's Moving

    My Dad's Moving

    4.2
    (165 reviews)

    Let me say My Dads Moving is A1 material. Rick is a family man who keeps the business going with a…read morepassion to help others and give the best response and service provided. I've used MDM twice and I can say I don't think there's even anyone close to how great Rick and his crew handles with care, work ethics are amazing , and SUPER SUPER reliable. Trustworthy and guaranteed to make your family's stress and move 100% Thank you again Rick and Dom #1 Moving company

    It's taken me awhile to write this review. While the crew was nice and did a great job, MAKE SURE…read moreYOU SEE THE "not to exceed" clause BEFORE the job begins. Also, make sure they do not charge you for "yard to yard" mileage as they did to me. There is a "double drive time" law which states they can only charge from current place to new location, times two. I was charged for their drive, from Morgan Hill to Union City, and back to Morgan Hill. I was charged over $2500 and 9.5 hours, approx an hour plus, of driving they were not supposed to charge for. The "not to exceed" agreement was presented to me at the end of the move which they filled in as not to exceed $3200. I was charged for gas. I was charged $60 for shrink wrap. 2 of the 4 guys used my bathroom at the old place and the new place, #2 both times. Sorta uncomfortable!! On one hand you gotta go you gotta go, but really? at the NEW house? I moved 2 months later, and paid under $900 before tip, received all paperwork BEFOREHAND, DO YOUR HOMEWORK with these guys if you decide to proceed with them. They ripped me off hundreds of $$.

    San Martin Post Office

    San Martin Post Office

    4.4
    (19 reviews)

    This is not a review I thought I would be leaving as it came out of no where as such an amazing…read moresurprise.... I couldn't wait to post here. A few days ago I was heading out my door and heard a honking. I opened the door and there was a postal truck with a guy getting out. It was later in the day. He approached me with a package for someone in my home. He told me that the package had just come in and he wanted to get it to us. He proceeded to tell me his staff had all left for the day so he thought he would do it himself. Wait?!?! Whaaaaat?!?! Your staff all went home and you drove all the way to our house to deliver this package after hours. Whoa! Who does something this awesome in this day and age? We rarely see this level of service anywhere... I asked him his name and he said it is Lamson. Lamson is the postmaster of the San Martin Post Office and this guy deserves to be recognized not only for his high standard of care for people in the community, but his dedication to his job and his high bar of excellence.I thanked him sincerely just blown away that he did this I was so blown away that I went to the Post Office the next day to thank him again and I also feel the necessity to recognize him publicly for who he is to our community. Please remember to thank this person when you stop in the San Martin Post Office. People in his position are always hearing complaints and are dealing with angry customers... especially at the Post Office. This guy needs to hear appreciation from the community for going the extra mile. I am quite sure we aren't the first people to receive his kindness and we won't be the last. People need recognition. It helps to keep the flow of kindness going when we remember to thank someone for their service to everyone. The next person just might be you. Thank you Lamson! You are an asset to our USPS in San Martin and definitely to our community.

    I Drove to San Martin from San Jose today to pick up some mail for family. Vintage Vibes for sure!!…read moreAs I walked in I could hear a customer yelling at the clerk. The customer was completely unhinged and shaking with anger. On the way out after taking pictures inside I complemented the clerk's professionalism and wished her a great rest of her day. Allison I really do admire your patience and positive spirit.

    US Post Office - postoffices - Updated June 2026

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