I was very impressed with my customer service here! after going to Postal Graphics and the post…read moreoffice (they both refused to send out my items without me paying for something) they took my items with no hesitation. Small acts of kindness go a long way. I believe Harold helped me and I really appreciated him taking my items.

I shipped several packages through this facility, and unfortunately, they were lost during the…read moreprocess. I contacted the store multiple times over several weeks but was unable to receive a clear update regarding the status of my packages. When I spoke with employees at the facility, I was provided with contact information for the store's management/owner so that I could follow up directly. Unfortunately, my attempts to resolve the issue through management resulted in repeated delays and changing estimates rather than a clear resolution. What was initially communicated as approximately a two-week delay eventually extended to nearly two months. I ultimately had to visit the facility in person to receive an official response regarding my packages. Overall, my experience was extremely frustrating and left me with serious concerns about the facility's organization, communication, and reliability.

Always Great Service…read more I regularly pick up my packages from this UPS Store, and the experience is always fast and hassle-free. The staff is friendly, professional, and quick to grab my items, even when the store is busy. My packages are always handled with care, and I appreciate how organized and efficient they are. If you need a dependable location for your pickups, this UPS Store is definitely one I'd recommend!!!

New ownership is horrible. The UPS store has always been my go to for printing services ( if I ever…read moreneeded certain documents printed). They would charge around 25 cents per page even if I had to send the document to their email to print. NOW under new ownership they charge you $3 to have 1 page printed just because it was sent to their email, is that a fee for inconvenience? That is ridiculous paying $3 to have 1 page printed all because the document was sent to their store email and then printed rather then physical document being brought in and making a copy.

Horrible customer service. In the past, I've only dropped off packages in the bin to be shipped but…read morehad no interactions. The other day, I walked in to get something faxed. I walk up to counter and the lady that is there counting cash, looks at me, sighs and groans and walks to the back room. Whatever. I see 2 employees helping one person and another one doing something else. All three see me, but no acknowledgement. After about 5 minutes of waiting, one of them says to me, Oh do you want me to fax that, like it's some sort of inconvenience. Of course I do. I don't know what machine to use. To the owner, please properly train you employees in proper customer service etiquette.

Great service. And fair. They actually did the unexpected and refunded an error. I used them for…read morelegal ( court) papers.

Amy was really kind and helpful! Great customer service skills, but I did noticed one female staff…read morelooks unhappy with her job. Her facial expressions were unprofessional. I'm not sure if she's going through something but even when the customer greeted her with a smile and asked her how she was doing, she was very robotic with facial expressions of a angry/frustrated person. I hope the management is treating their employees well.

Horrible experience every time I go into this location. Staff are always rude except for the older…read moregentleman who I always see doing passport appointments. Long lines and short staffed. I had a passport appointment at a scheduled time 2:15. I walk in 15 min earlier. I check in and start filling everything out. I was missing the ss#, I ask my husband to go home and get it. Mind you we live 5 min away. We get called to the front at 2:20 and I let them know my situation. The Asian lady who helped us and is always rude with customers immediately said, "no we cannot help you" I let her know my husband is on his way back and right away she said, "no we cannot help you reschedule." Ok yes I know forgetting my son's social is my fault. I get there 15 min earlier, you don't help me, call me 5 min after my scheduled appt and then say you can't help me because according to your supervisor 'you should've been halfway done with the application already.' How is that my fault?! Awful customer service.

They always are helpful. Sometimes the item you ship is…read moredelicate or odd sized- think about insurance, confirmations, and ground or air shipping- it makes the process go faster. ALL my packages and insured/ certified letters have always arrived on time OR early. Sometimes the line is long- I plan my visit early in the morning - if possible. I really like the tracking and notifications features. I wish they would say when it's INSIDE another big store , like Walmart!

Excellent service and packing advice. The shipping charges are huge for boxes though.read more

Super friendly and very helpful, but unfortunately, I cannot use them any longer. They charge to…read moredrop off US postal.

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

I needed same day notary service and reached out to Annisa. I got a quick response as well as…read moreconfirmation that she would be available same day. Her communication and service were professional. Fees were explained up front and it was reasonable, and so convenient. I would recommend her notary services any time!

I've never had to setup notary services on my own before, the only time I've used these services is…read morewhen I bought my home. Annisa returned my call quickly and made the process of setting up an appointment extremely easy. Annisa provided assistance during a very complicated situation and provided support and empathy. Overall she's very professional and would definitely use her services again. As a bonus she's also a real estate agent for anyone in the market for one.

Rental process is easy. Customer service is great. Van is in excellent condition. Love how…read morethey're upgraded to new models too. Thank you Travis!

Always fast friendly service , both times I rented a truck it was an easy check in and drop off,…read morehighly recommend from my experience.

Found this storage location and it seemed like a really good option. When we first were assigned a…read moreunit, it was not cleaned out and there was oil on the ground from a vehicle. We needed to change units since we were going to store furniture and boxes in ours and didn't want the oil seeping into our stuff. Initially the offer seems really good--one month free and then $179/month for an 8x25' unit. Then, 2 days shy of our SECOND month, they raised the rent to $214, a 20% INCREASE! Wow. That's outrageous! So don't be fooled by the "one month free!" because you'll pay for it. We won't be staying long and I hope you consider other storage options unless you want your monthly rate to be increased regularly. Very disappointing.

In early 2024 I stored some of my household belongings in here because I was moving states and…read moreneeded some place to store some of them. That I was unable to take, and I was asked to leave a $40 deposit in case of any damage to the unit....now when I went back to retrieve my things with the help from my sister and a family friend. The things that bugged me was that when I left to go and run a quick errand why they stayed there to finish taking things out. The employee asked them if I was exiting. They said yes but what bugged me was that the employee didn't check in with ME. The person who was renting the unit! Now fast forward to when I got back and and I'm taking in my things out my sister called her friend to help put something's that didn't fit into her car. When I used my code it didn't let them in. When I went into the office and asked I was met with the rudest employee. She gave me attitude and could not get my name right. I don't know if it was the way I was dressed (I had a black long sleep and blue jeans) but for some reason she felt entitled be rude and stuck up. To which I returned her attitude back at her. Now when she had figured out that I was in fact the person renting the storage space her attitude changed. And had used her code to let the car in. Finally after fitting everything into the cars and as I left to go get the deposit they made me pay. They claimed to "we never have taken deposits." When I vividly remember one of the managers (I believe her name was Pamela) asking for a deposit for any possible damages to the unit. Now seeing as I had no receipt to prove the deposit. And not wanting to be there already tired of their incompetence I left

They have created two signs for me. Each one was delivered as expected on time for the price…read morequoted. Excellent customer service and professionalism.

Outstanding service - So helpful. They spend extra time making sure my project was just right…read more Delivery on time. Would definitely recommend D'Vine Signs. Very professional.