Always Great Service I regularly pick up my packages from this UPS Store, and the experience is always fast and hassle-free. The staff is friendly, professional, and quick to grab my items, even when the store is busy. My packages are always handled with care, and I appreciate how organized and efficient they are. If you need a dependable location for your pickups, this UPS Store is definitely one I'd recommend!!! read more

The UPS Store - Shipping Centers Near Me - Hollister, California

Worst customer service. There was two ladies there they have the worst attitude. Both wear glasses. It was upsetting trying to just get something mailed out and watching how the treated ppl trying to mail things out. So rude Rude rude rude. One treated me like I was stupid for not filling out the information right. If you don't like your job leave. -10stars read more

New ownership and constantly understaffed to accommodate the steady flow of customers.

I've had a mailbox here for the past 2 years so I come here regularly. Folks who work here are good, hardworking, and normally friendly. I've never had a problem. I think they're just overwhelmed/shortstaffed. I saw more packages heaped behind the counter today than ever (aside from christmas time), and Conner looked worn. Cut these guys some slack, it's a rough time for small businesses. read more

Four words: Easy, peasy, lemon squeezy. Diana was so friendly, fast, helpful and professional. I shipped my Spectrum modem and a large bag of nice clothes in only a few minutes. Today is 98° outside and it is so chilly and inviting in here! I highly recommend this location! read more

The UPS Store - Store front. - Shipping Centers Near Me - Hollister, California

Today I came in to send back lots of returns and most of them required packaging. I'm grateful that a young man named Connor helped me figure it out. He was so polite and very creative on how to get things to fit inside the packaging and boxes to ship out. Connor sure did make things smooth. I'll definitely be back. read more

HORRIBLE customer service. I was told by an employee that everyone has the same employee number and that everyone name is Connor. He even called UPS support and was caught in a lie. Connor then said he was going to call the police for his insanity and safety. Who ever the owner of this facility should screen your applicants a little better or hire experienced people not kids that lie. All this started over very important documents that were lost and all I tried to do was file a claim. HORRIBLE Owner and Connor the liar since everyone is named Connor at that store. Don't drop your packages off at that location USPS is the way to go!!!! read more

ZERO STARS!!! This place is terrible. And Conner is the rudest, most unhelpful, incompetent & unprofessional person I have ever met in all of my encounters with the customer service industry. I bought 2 UPS Next Day Air labels via UPS's Simple Flat Rate shipping option. The packages are classed based on box volume with a maximum weight of 50 pounds. My two boxes were 19 pounds each. Well within limits. However, due to an error on UPS's label making system, when the labels print, it notes that the package is only 8 pounds. Anyways, I dropped my boxes off (which I paid $57.15 EACH) to get to Texas by tomorrow (Friday). Connor accepted the boxes, scanned them & gave me my receipt. 5 minutes later, as I am pulling into my driveway, he calls me & tells me that because the weight on the label does not match the weight of the box, he is refusing to give the packages to the UPS driver when he arrives. Since I have sent these packages successfully from this exact location multiple times, I am fully aware that there is nothing wrong with my box or my label & I asked him to, since he was now refusing my packages, which he initially accepted, if he would ask the UPS driver to wait just a minute so I could have enough time to run back to the store & hand the packages to the UPS driver myself since I know for a fact, they would be accepted, no problem or questions asked. When I got back to the store, I learned that he DID NOT ask the UPS driver to wait & because of his inability & flat out unwillingness to honor the terms of the UPS Simple Rate conditions, I now not only cannot get a refund on my labels (because in the UPS SYSTEM, they were scanned & are now categorized as "shipped") but I have to pay $266.18 PER BOX to get my packages to their destination on time. When I was on the phone in the UPS store talking to UPS customer service, he even threatened to call the police on me because I wasn't "speaking quietly enough". I have already started the process of filing a formal complaint against Conner & his franchise store with UPS corporate. DO NOT RECOMMEND. read more

The service of notary i had requested and agreed upon was denied on my arrival to the store. Connor the notary was disoriented and confrontational. Luckily I had taken my documents elsewhere.I highly recommend not using there services because of there lack of professionalism in customer service and business ethics. read more

The UPS Store - Ups store hollister - Shipping Centers Near Me - Hollister, California

I dread coming here if I don't see Connor. He's quite literally the only person who knows what they're doing. All the other employees stand in the back & pretend to do something to avoid customer service, while he does EVERYTHING. It's so unfortunate that it doesn't matter what time of day you go to UPS... the line is always somehow out the door. read more

Lovely customer service. Everyone is always kind when I go in. Store is clean and organized.

No matter how busy or surrounded by Amazon returns this business is, the customer service is spot on! The employees smile through the endless stacks of packages and receipts, while helping customers navigate through their iPhones, they can't seem to understand. I hope Amazon is taking care of this business, compensates their services and understands their value. read more

i dropped a package off & it wasnt even delivered & i called for the tracking number and no help now im stuck with a $1400 bill !!!!!!!!

Last summer I rented a mailbox. I was told I would get a key in a few days, that in the mean time I could just ask for my mail. Six months later I decided not to renew - I never got a key. I did get the mail fairly quickly if the store wasn't busy, but failed to get it all a couple of times. Once the store was unexpectedly closed due to "too many Amazon returns." In the end I figured it was better to do an entire new round of address changes and risk losing some mail in the process than to put up with another quarter of this horrible service. read more

I was shocked to see yet another customer treated rudely by the two clerks in the UPS Store today. There is no reason to yell at a customer that needed help. I won't be back. I was in shipping a package today and a woman with an obvious medical condition came into the store without a mask. She stood by the door maintaining social distancing. The woman clerk told her she had to wear a mask. The woman replied, she didn't have one and that she had a medical condition and she couldn't wear a mask. This customer politely asked the woman clerk to take a box that had a label and the customer laid it on the counter. She also had something that had a QR code to scan and she politely asked the clerk if she could quickly scan it. Then the male clerk started yelling at the customer and then the woman clerk started yelling. I was shocked. Clearly this woman needed some assistance and they refused to wait on her. The two clerk in the UPS Store started yelling at her about the mask law. The customer politely said it was a guidance not a law and asked again for them to scan her QR code. The two clerks continued to yell at her, told her they WOULD NOT wait on her and the ordered her to get out of the store! They continued to yell, "Get out. Get out!" Regardless of someone's belief, that is no way to treat someone. The customer shrugged her shoulders and turned around a walked out. This is the same UPS Store that made us stand outside during lockdown in the freezing cold and allowed only 2 customers in at a time. The store can hold a lot more than that, even with 6 feet social distancing. During lockdown there were times they were just closed with no sign on the door. Customer service is in name only in the store. NO WAY to treat a human being. This isn't the first time I have seen clerks in the store rudely treat a customer. I will do my shipping at the other place in town. No more UPS store for me! Where did treating people with respect go? read more

The staff is always kind and helpful!! I use there service for faxing, copies and shipping packages. read more

Just want to give a huge Thanks to Connor and Riana. Both are always very helpful and go above and beyond to meet my needs. Thanks Again!!! read more

Worst customer service I have ever experienced. The owner as he identified himself is condescending and rude. He acts like he knows all and the customer is just too unintelligent to understand. Absolutely awful. No ability to communicate and seems to make threats to customers who are unhappy with his service on a semi regular basis. So unless you want to be disrespected and either threatened with the law or having police actually dispatched to deal with customer service issues I suggest just going to the USPS. The USPS is cheaper anyway and way more helpful and respectful. read more

Zero stars if I could! I took an item to be paced and shipped and 5 days later it has NOT BEEN EVEN SHIPPED!!!!! when I called their only explanation was that they were really busy. Terrible customer service and don't waste your money going there. read more

I was in and out of UPS. Though when I came in 3 people were ahead of me but the two ladies were having fun talking to the customers and was really efficient in ensuring people were getting taken care of. I had to print a label so I had to go and print and drop off the USPS package. It was a little expensive to print 1 sheet for label $3 but hey when you need a printer to print and drop off the package you do what you have to do. read more

Everyone at the UPS store is friendly and helpful. Every time I go in, the owner and his employees have made me feel welcome and taken care. They are quick and efficient, and I continue to go here for all of my shipping and business needs. It's nice to go to a place where people greet you with a smile! I highly recommend! read more

Tried to charge me three dollars to print out a shipping label. A poor business practice to have to pay for a label as I am using their shipping service. Quite disappointed. read more

Twice when I've used this store my package was mislabeled and lost or delayed. The owner Connor was extremely unhelpful. It is the worst customer service ever when a problem needs to be solved. Do not put yourself through the same distress. Please find another carrier. read more

I rarely ever ever write any feedback; however Managment needs to address this concern. So I thought I'd try out local UPS store, from the moment of entering, the store representative was very rude. Did not get a "hello how may I help you" instead I got a blank yell, "over here" like what's that supposed to mean. Anyway I then proceeded to the sales representative with kindness; however she rushed me, and was very rude in her tone. She clearly does not belong in a customer service role. I did get her name, I won't share it here, but I do hope she realizes that her attitude is very ugly and she should rethink about her customer service skills. read more

I had used this UPS store a couple times in the past and service was adequate. Used it again about a month ago, to send package fast to relative in North Carolina. Told employee at counter the circumstances and I wanted FASTEST shipping available. She said there were two options, each 2 Day shipping. One was less money so I selected that, confirming again it was 2 day. She confirmed it was 2 day. Needless to say, but I will, when I checked status 2 days later there was no status. I called and learned it was sent regular UPS ground! Spoke to manager, who had a non-chalant and flippant attitude. First he said he could get the package back and reship it 2 day. That failed, so it took a week. They offered NO reimbursement and wouldn't give one. Ridiculous. Never again going there...the error was somewhat excusable, the poor attitude of the manager is horrible. Go to the shop by Knob Hill instead! read more

Bottom line, if your going to hate your job then leave or stop verbally expressing your misery through announcing that your not happy, to the line of customers. I work from 7am-5:30 pm Monday through Friday and I'm a full time engineer student with classes Mon-Fri from 6:30-9:30 pm. I literally only had a half an hour out of my day to run an errand to the UPS store and that just so happened to be at 6pm. Connor Bray was explicitly unhappy about customers walking in at 6pm when the store didn't even close until 6:30pm. He mentioned how everyone just wants to get home to their families....He was very impatient with questions that I had about the delivery service I was inquiring about. I needed to have a signature upon delivery and wasn't sure if I was able to prioritize the certified mail. He vastly processed priority Mail for me and I had to stop him and repeat myself " but I need a signature , can I still do that with priority mail " he then opened the package with frustration while making sarcastic rude remarks. I tried to empathize with him and said" seems like everyone's short staffed these days " he emphasized on how everyone "hates life right now " . A customer he knows walked into the store and Connor went on about how eve to one hates life right now, but the customer didn't reciprocate. Connor said he's known that guy for a while but the guy doesn't get what he was trying to say. Two other customers were behind me in line and heard Connor say all of this. I ended up finalizing my order and left the store feeling sorry for Connor . Until I had an issue with my package delivery. I called the store four days later and needed assistance with understanding how long the delivery should take . The counter person who answered said " the managers not here he won't be in until later, like maybe 1,2 or 3 o'clock " so I gave her my name and number and never received a call back. I called the following day snd connor answered, misunderstanding my question, saying he's not the post office. I had to kindly repeat my question to him I clarified I'm not asking him to track anything, I'm asking if he could possibly verify if there will be a receipt sent to me once the package is signed for. He then went off rudely to explain how tracking works. I explained to him that I think it work better if he listens to what people are asking . I told him I left my number for him to call me yesterday and never received a call back. He didn't respond to this. He rudely said there's customers in line and he needs to get off the phone. I asked him if he can write my number down and actually call me back to answer the question I have. He said " did I answer your question ?" I had to repeat myself again. Again I asked if it's possible to look into the type of verification method we processed, I explained that this is my first time sending out certified mail so I'd appreciate it if he can take a moment to just explain the options. I had to ask him if he could write my number down please and call me back . Again he said customers are in line but he'll write my number gown and get back to me. I confirmed if this was something that he could look into on his end and he said yes...... hopefully I'll get aCall back . I think Connor needs a vacation or to learn how to cope with his job and stress better. It's not ok to take it out on customers or to even express his issues openly in the store at the counter. It's very obvious he has anger issues and or patience issues. read more

Kudos to the staff here as they are swamped daily as more people are shopping on line. The restrictions placed on the business keep them on their toes but they are doing a great job. read more

This is the only place I go to for any form of business related to shipping, faxing etc,. Connor is a really great business owner who looks out for not only his customers but his employees best interest! The whole team is thorough in all they do and always have a smile on their face ! They love to help make sure every step of the process is to the customers liking and I will do business here again!! Thank you for being so helpful!! read more

I really like this place; they are so friendly and helpful. They package up your Amazon returns, they also print return tracking labels for anything you are returning, unlike Postal Graphics, they won't, and they want you to drop your stuff outside on curb, don't think so. For any shipping, returns or any other postal needs this is the place to go, you won't be disappointed. read more

I always get the best service at this UPS. Other UPS stores suck because of the people working there. Not this one! I don't love Hollister, but this guy makes life here better because he's so pleasant and happy to serve! I'll buy anything he's selling because I'd willingly spend my money for excellent service with a good attitude and a smile! Give that guy a raise!! read more

Another poor rating for customer service. Diane/DIana was not friendly at all. I dropped of papers for shredding...she took the box and set it on the counter and then helped someone else. I waited in the store to make sure the papers were put into the locked container (as they have been done in the past) and she got irritated and told me she was the only one with the combination and if I wanted to see them go in I would have to wait. I said no problem...then she had another employee take over for her and went and abruptly put the papers in the box. With other options in town...I will definitely be taking my business elsewhere. read more

Friendly people. But what happened to beast? You guys need a mascot!! Do you even know how much more business you could get by having a cute little puppy hanging around there? Potty trained of course, but seriously think about it. read more

They are always so nice to accept my package returns and print out receipt. Notary service is convenient and reasonable.

The lady Reyena or Rihanna not sure how she spells it answered the phone and before my husband could finish his question she kept railroading him and continually was rude and short. She just kept saying we can't help you we don't have any of that information. She has no customer service skills at all. read more

This specific UPS store is my go-to for all printing, shipping, and shipping supply needs. The staff is always super helpful and friendly (especially the groovy gal with the cats!), and Connor is such a personable business owner. This is just one of the store I frequent in South County, and literally the only store where the owner takes the time to remember my name and say hello every time I walk in the door. Not only do would I highly recommend this store to anyone who needs any service they offer, but would like to say thank you for making me always feel so welcomed! read more

Great service, but also a very important service. In these weeks of sheltering in place this crew is a vital link in the supply chain. Many of the goods I need come through this store. They really provide a much needed connection to items we can't get to these days. Keep up the great work, and stay well. read more

This was the first time I've been to this Ups store. I usually go to the one where I live or the town over. I ALWAYS ship the exact same package (Stitch Fix returns) from Ups stores I live near. They told me to drive it to the post office, and would not ship it out for me. Hire more people to help out. This was inconvenient. read more

Customer service here has been horrible recently. Hours are reduced so much so that they don't work for anyone who is working a normal job. Was 1 min late to drop off my package (all prepaid and labeled already) and they would not accept. Taking my business elsewhere permanently (Postal Graphics) where the customer service is always good and their hours are much better. read more

Me and my wife use this UPS store at least once a week, either amazon returns or any other postal services. Conner has always treated us like valuable customers as we have had plenty bad experiences with other Ups stores We appriciate the great service and highly recommend this bussiness. read more

This store is a joy to work with. I see the negative reviews and I think some people have no tolerance. I have never ever had a bad experience at this store and I use it a lot. read more