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    US Post Office

    3.1 (46 reviews)
    Closed 9:30 am - 5:00 pm

    Services - US Post Office

    Shipping centers

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    Reviews With Photos

    Paul F.

    This review is for a specific person at the Gilroy Post Office. I wanted to give a HUGE thank you to Evelyn. Christmas week is extremely busy for USPS. We needed to mail out over 1,000 veteran care packages just days before Christmas! Evelyn didn't hesitate to take on the extra work. She helped get everything loaded and ready for shipping. Best of all, she did it with a smile and joyful demeanor. Thank you, USPS for having such incredible person represent the organization. We look forward to seeing her again with our next batch of shipments.

    Yes you can pick up package before it goes out in route. Go before 8am

    People complain about post office. They help millions of people daily. They work hard. Any weather any day. I like the gilroy office. As a business owner they are very flexible when it cones to my packages. When my business is closed they always deliver to my neighbor ( pre arranged) when i am not around. As sole owner this is a plus. They may not be perfect but are very good.

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    4 months ago

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    5 months ago

    Wonderful long term knowledgeable staff. Very glad this business is part of our community. Thank you

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    1 year ago

    Been here twice since moving in the area. Efficient and good customer service. Kudos to Dutch and Ursula.

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    4 years ago

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    2 years ago

    No automatic doors for people in wheelchairs. Longish wait times. I've always found the service friendly and helpful, though.

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    4 years ago

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    7 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    15 years ago

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    14 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    7 years ago

    Usually I am okay with this post office, but not today. Robert is very impolite and unfriendly.

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    8 years ago

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    12 years ago

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    10 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    8 years ago

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    12 years ago

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    11 years ago

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    11 years ago

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    10 years ago

    I really don't understand all these bad reviews. This place has excellent customer service!

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    13 years ago

    I like most of the people who work here! It's not the best location though. I tend to use the Postal area at Nob Hill more often.

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Not like I have a ton of options to choose from for my shipping needs, but I was surprisingly pleased with the Gilroy post office.

    Mentioned in 7 reviews

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    PostalAnnex

    PostalAnnex

    (50 reviews)

    I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

    This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

    US Post Office - postoffices - Updated May 2026

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