This Staples location in Gilroy saved me! We were out on location and one of the big cameras ran out of storage on the SD Card and I need another real fast. You'd think I'd have spare ones, but I didn't, so I yelped office supplies and found this Staples just off the 101 pretty nearby. Coming from the south just get off at Leavesley Re and go straight past the Denny's and head towards the Home Depot and Staples is just to the left. First thing I do, instead of wandering all over looking for the SD cards, is get some service and jus task, where they are. I was shown and picked out a couple of 256 GB cards and some red Sharpie markers. Check out was fast, credit card worked good, tap and pay! I'm glad this place was here, save my ass! Only delayed things maybe 30 minutes, so that's cool. Just get thru the rest of the day now! read more

Staples - they had SD cards - Printing Services Near Me - Gilroy, California

The woman who helped me with my Amazon returns was very kind, patient, and informative even though I had a lot to return. She was very quick and made the task easy. She informed me of their bargain bins from Amazon as well! I will use them again :) read more

I had an excellent experience at Staples thanks to amazing customer team member Quinton who helped me with two very important projects at the Copy and print center. From the moment I explained what I needed Quinton was patient, knowledgeable. and generally invested in making sure everything turned out right. Quinton took the time to listen, offered helpful suggestions and made sure every detail was handled correctly. Because of Quinton, both projects were completed successfully and I couldn't be more grateful. Staples is lucky to have him. Don read more

Thankful they are open on a holiday and thankful for Amazon having a center there. Excellent service today. Quick in and out.

Holly the cashier gave great customer service!! Friendly, thoughtful, attentive. Because of her I left with a good impression of this store instead of the other younger cashier who didn't greet us when we entered but greeted the person after us smh. There's discounted bins here filled with random items if you're interested read more

Wonderful experience here! Francis saved me with shipping my stuff! Thank you Francis! I will always come back here for my office needs.

So apparently I'm the newest staples employee out in Gilroy all the way from Arizona. My mother in law called me and asked for my help to look something up that should have taken a staples employee 2 minutes. Manger Quinten at the San Ysidro Staples location told my mother in law with full dismissive passive aggression, when she went in to ask about her printer, that she had to google it herself. In all my years of customer service and hospitality, what kind of shit customer service is that? Staples you should be ashamed for training your employees to be lazy and disrespectful. Shout out manager Quinten, Quentin or however you spell that man's name for blatantly being rude and dismissive to a customer coming into the place of business where you work asking for YOUR help. Instead you want to tell them to do your job for you while you're too busy flirting with a coworker that you can't tend to your customers properly. Didn't know Staples paid their employees to tell customers to do their job for them because they're too busy trying to get in someone's pants. read more

I went there to return an Amazon purchase and was in and out in a short amount of time.

I have been a customer at Staples gilroy for 15 years. I have never had anything but pleasant service from the store workers. Accept in the UPS shipping area. It is always hit or miss with how the workers in the shipping part of the store treat your parcels. For example this morning I dropped off 2 boxes at the UPS shipment desk at 9:30 am for UPS pick up at 3 pm. I was shocked at how blatantly the young lady took each of my parcels and just dropped the boxes onto the floor without any regard to what could possibly be inside. I told the young lady I am glad there wasn't anything breakable inside my boxes. She smiled and said have a good day. I drop off parcels at this location from time to time and half the time my parcels are treated respectfully and carefully. I will not drop off at this location anymore. read more

I needed 1 document printed for work and I tried to print from my car and pick up to avoid humanoid contact and but it would have not been ready for 7 hours!!! I walked in nervous because my social skills are lacking but to my surprise I was greeted kindly and felt right at home. The gentleman at the counter answered all my questions and gave me the best advice for my specific job. I made a joke about coming back for my future printing needs but in all sincerity it WILL be the spot. Everyone else in the store that I made eye contact with smiled and said hi which means a lot to me. read more

It started off well. The lady in the print center is very nice and helpful; I give her 10 stars. The lady at the register was slightly rude. The guy who was assisting me said he would come to the print center to inform me when the $500.00++ Epson printer would be back in stock, but he never did. I had to go and find him myself. I also overheard the lady at the register talking to him about how I was unhappy about being ignored. I told her I could hear her, which I believe she didn't realize. She then informed me that the printer would be available on Tuesday. The attitude at this place is not good. I will take my business and money to Costco. read more

I wanted a new printer and found a great deal here. I also got super quick, local delivery. It was a better deal than Amazon even! Will keep Staples in mind for more purchases. read more

Allison, Jake, and Nathan. Thank you so much for helping us. It's inspiring to see a team that works together so well and all have a commitment to customer service. Usually a place has like one, maybe two stars (as far as having a "star employee.") What we see is a whole team that shares this commitment and it's nice to see the care and joy they bring to the customers and community. I noticed a lot of homeless people going in for help. The staff didn't care about anyone's background - they just brought the same care and help to everyone. They should run for President! read more

I am thrilled with the Staples branch here in Gilroy! You should definitely shop here and use them for print projects! My printer failed at the last minute and the supervisor, Quinton, ensured I received all my presentation materials in record time. The paper and ink quality was far superior to my own. It was definitely worth the cost of having it professionally done. I have also purchased office supply during sales events and received excellent customer service. Thank you Gilroy Staples! You are now my go-to store for all my office needs! read more

I went to Staples to drop off a box for UPS and encountered one of the rudest people at the UPS counter. From the moment I walked up she was extremely rude and appeared to be very angry. I always believe you never know what's going on in a persons life so I try to be kind . I walked up and said hello and handed my package to her she grabbed it and was clearly very angry and didn't acknowledge the hello so I said I'm sorry you're having a bad day I hope it gets better. With that things got even worse ! I thought she was handing me a paper but when I tried to take it she grabbed it back with such anger, I explained that I had never dropped a package off so I didn't know the process and she said " I never said you did " I did tell her how incredibly rude she was. Probably the wrong thing to say to an already angry person. She became more irate. I can't believe Staples has someone like this working with the public. I went to talk to the Manager and he told me that I escalated the situation by telling her " I hope you have a better day" I was already very upset and the manager I felt was blowing me off and blaming me ! He was twisting my words and it was just the craziest experience I've encountered in quite some time. He said he was giving her a written warning so I'm assuming this wasn't the first time she had treated a customer this way. I'm not so sure I believe what the Manager told me since he blamed me then twisted my words it was just so bizarre! I definitely wont be going back to Staples for any of my needs . read more

I purchased a pair of Powerbeats headphones for my wife online, but she didn't like the color. When I went into the store today to return them for a refund "Katie" told me they can't accept returns on anything that touches the facial area. I advised her that I did not receive that warning when I purchased them, and then she pointed to a sign on the counter. I read it and it clearly says "opened items" not eligible for returns, and I never opened the package. I reminded her that I hadn't opened the item, and that the sign states "opened items", but all she could say is "that's our policy right now." I demanded to speak to the manager and she called someone, advised if the issue and she then initiated my return. Moral of the story, employees should know their return policy and when proven wrong, admit you were wrong. read more

Staples - Return sign on counter - Printing Services Near Me - Gilroy, California

Disgusting customer service This afternoon I went to fax some papers. I got greeted by a big white girl with long red hair. Very nasty attitude from the get go. I simply asked for help since it was my first time faxing documents. The machine was supposed to walk me through the process, however there were no instructions on the machine. I went back to her and asked for help once again. With a super rude attitude, she told me we needed to social distance, which I agree with due to corona, but minus the nasty ass attitude. I don't understand how these rude people are hired to work this type of job when they know they have to deal with people all day long, seriously isn't part of your job to help out? read more

Good bye to my staples family. I went into Staples on October 1st, to print documents from my email/iPhone. I made several attempts to print my documents however it would not print regular Font size. The staff recommended along with the supervisor to try print from the computer instead of using my iPhone to email to the printer. Their recommendation did not work. Both Computer and printer is very slow and none of the staff or management knows how to troubleshoot to help customers. NO MORE!!! I will no longer spend my money at Staples. I wish I would have read other reviews before using their services read more

My terrible motel didn't pay their internet bill, and I needed wi fi and printing a,s.a.p!. Well these guys got me out of a pickle,they were SO kind and took me through every step of printing from my tablet and phones. They went over backwards for me, and checked on me throughout. It was a challenge but I got my docs printed and I couldn't be more pleased. Otters rule! read more

Today, my boss sent me to Staples to buy office chairs for the management department. I went in where I found a chair on clearance. I asked for help & was assisted by Jen who told me they had 4 of the same chair on clearance so I bought three of them. She was pleasant, helpful & personality assisted me from beginning to finish. She (by herself) used a cherry picker & took down two big heavy boxes from the top shelf in the furniture department. Went to the back stock room to get another chair. Used a U cart (dolly) to take all 3 chairs to the register & processed my transaction & helped me load them into my vehicle. Wish we had more customer service people like her. Thank You Jen. read more

Went in for passport photos. Skye did a great job. He was calm and patient. Took a few photos. Showed us on computer. One set came out shiny so he retook the photos. Again showed on computer and fine tuned to our satisfaction. After printing he cut them to standard size. He was kind and pleasant and took his time with us ti ensure we were happy. We are. We recommend staples and Skye for passport photos. Our photos came out beautiful. read more

I manage a local business and I come here almost once a week the printing center is kind of a joke, It seems that every employee that I deal with in the printer center they have just become more and more rude and condescending to me. I thought customer service retail was supposed to literally cater to the customer but apparently at the Staples they don't give a crap. read more

The customer service here is off the charts! I was immediately asked as a stood looking slightly confused if I needed help. I had like 3 questions that I asked this poor guy but he was so helpful. He even walked me to each area I needed to go to in that huge store. I placed an order to have some plans printed and that even called me to make sure I meant to click double sided pages as some people accidentally select that! I appreciate the service here. read more

Is it possible to have more employees on their phone texting and facebooking with a store full of people? Why don't you post the employees phone numbers so we can text them that we actually need help. We are not standing around because we like to hang out at Staples. The only person working was Paul in shipping and printing area. Everybody else was wandering around looking their phone. Bumping into customers and snarling because the customer didn't have the good manners to get out of their way. Stay away from this store. read more

I don't write a lot of reviews but once in awhile the service and support that I receive is extraordinary and deserve recognition. I was shopping for a chair that I can use for work at home. Nathan helped me find and assembled for me a great chair that accomplished this purposed. He was knowledgeable, helpful and respectful, all the quality you look for in a excellent representative. BTW, I bought a desk here a few months back for my daughter for school and I just love the office furniture that they have here. Check this place out if that is what you are searching for and the price was very reasonable as we compared with Amazon. read more

Went to purchase chair for office. Nathan was attentive, polite and helpful. Best service I'v experienced in this store.

Called first to check on lamination and the guy who answered was useless. So then, I drove down there and waited for 10 minutes and yes, it was busy, but still, no one even attempted to help me. A big waste of time and effort. Boo staples in Gilroy read more

When you walk into this store it appears clean until you get to the back of the store. Ewww dust! There is a wall of different types of paper which is pretty cool. The kind of paper you turn into resumes or business cards. They were pretty expensive. $30-$40 a box! You know it would have been nice if you could find an employee to help you here. Oh well. I picked out a hole puncher and stapler with staples set. Really cheap. The stapler broke later on, sigh. I went to the register to purchase my things. There was two people behind the counter and no line. As I was putting my items down. The cashier left to the office. I stood there waiting to be helped by the other employee. Finally I asked can you help me. She said oh I don't know how to do that I'll go get someone. She also heads to the office and another minute or so goes by. Really inappropriate and unprofessional. You can find any office items you need here and move on. BTW they never have any sales, blah. Maybe I'll check out the staples in Morgan Hill. It's by Men's Wearhouse and Party City which is right off the freeway. read more

The store manager is by far the best I have ever encountered, hands down! I have been going there for years and started using them when I opened my business 6 years ago. I initially had an issue with a girl who used to work in the copy and print center. Her customer service was not up to par, to say the least! But the store manager took me in the back room, listened intently to everything I had to say (regarding the price on the business cards I was getting done there), and did not interrupt. He did not side with the employee or blame me somehow as other managers at other stores often do! He held eye contact and looked genuinely concerned about the situation. He also took notes, very good. Afterwards, he called me to follow up as promised. He gave me the discounted price I was initially promised and soon the problem girl no longer worked there. The sweet girl in the print center-Jackie-even called me personally to let me know that I can come in for more services and that she would be taking care of my needs from that point on if I wanted, which I accepted! I used them for the next 5 years for business cards and employee of the months plaques, etc. After the rude employee had left, I never had another problem with any of the employees there and they have always done any copy and print order I sent them in a timely manner and to the best of their abilities! They are very talented also, esp Jackie! I recommend this store and their knowledgeable and friendly staff to anyone who is searching for a store with class! Great job guys, we miss you......8-) read more

You know what I hate? When you go into Staples and you're LOOKING for STAPLES. I mean, that's what you NEED is a box of staples! How the hell do you find them? EVERYTHING is labeled STAPLES! Thank you very much. I'll be here all week..... read more

I went to the shipping section to have some important documents scanned, convert to an Adobe format, and sent to my email. Lohriemay demonstrated incredible customer service and graciously walked me through the process at the copier. She also saved me money by helping me sign in using my Staples Rewards membership. With her help, I was able to respond to a fast approaching deadline with incredible ease. I will definitely here return to conduct business in the future! Thanks again, Lohriemay! read more

Their printer ink is overpriced. I can purchase Epson printer ink directly online for about $8 dollars and get free shipping, but since I needed it immediately, I had to purchase it here for over $13 dollars. Not sure if their other items are overpriced but I wouldn't be surprised. read more

I love this place! I come here mainly because everyone is super friendly and helpful. Every time I go in I am greeted right away and the manager (Michael) is always very kind and addresses myself and my staff by first name which is pretty cool. As far as price point, they always have specials and Michael makes sure we know exactly what is on sale, I totally appreciate that! 5 STARS!! read more

I must give this store the highest of the highest of kudos. We ordered a printer 7 months ago from Staples.com, online. Bought the 2 year Product Repair Warranty (administered by 3rd party service party Assurant, who will be getting a piece of my mind after I finish writing this). It (the printer) started misbehaving. We could not get any true, solution oriented help from Staples.com, Assurant, or Xerox. The floor supervisor at Assurant even told me I had an illustrious past!!! WHOA! OK, so maybe I do, but how does she know??? So my manager stomped down to this Staples. Where they promptly helped, more than they even had reason to. We will be getting a new printer soon, and all of this from a location that had nothing to do with the purchase of the item in question. THANK YOU!!! We do all of our office supply ordering and buying from this location, as well as from Staples online, and this AMAZING customer service will keep us loyal. To the guy who walked into a store called Staples, looking for Staples, uh, what can I say other than DUH?!!! It's unfathomable that someone would give a business a bad review based on nothing other than that. May you find kinder people if you ever run your own business. Rant over. read more

Since moving here for work a few months ago, Staples has become my print and office supply store. First all employees are professional and helpful and generally friendly. Management is attentive and involved. But its the folks in the print shop that are my reason for going back. My jobs are done quickly and without error till now. I think what stands out about the print shop employees is that they are thinking how best to help the customer find what they want and need. In my experience, they have been innovative and saved me time and money. For a big chain this Staples does it right read more

I would like to take the time to recognize an employee of this location who has gone above and beyond on a few occasions for my father. Nikole has assisted my computer & internet illiterate Dad from start to finish with every task he needs assistance with. Her patience and empathy are a rare sight in customer service. We all know how trying it can be to help an older person with extremely important tasks when they don't know how to use a computer. While I live in another state and don't have the privilege of thanking Nikole in person, the least we could do is let other people know what kind of employees are at Staples Gilroy. Truth be told, had I lived in the area, I would be offering her a job. You can't find people like Nikole anymore. If you need something done at the print center, you came to the right place. You never know when your job can make a major difference in someone's life. Nikole, you made a difference. Thank you! read more

I wish I could give zero stars after my experience today. I brought in my Christmas letter to have photocopied double-sided onto green paper. The copy-area supervisor was sitting behind the counter, and there was no one else in the copy area, so clearly not a busy day. I asked for 110 copies, and she asked me if I wanted it for today or tomorrow. Given that the job would take five, maybe ten minutes, I said today. She said that it would cost $33 to have them today or $26 tomorrow. I questioned this difference, but she shrugged and said it's now policy and that the computers were changed a couple of months ago, so I would be charged accordingly at pickup. I asked to speak to the manager, who came over, and I explained the situation. She smiled and nodded and said, well, we're giving you a choice. I suggested that the next time that she meets with corporate that she should point out the ridiculousness of this policy and that in the amount of time spent discussing it, the job could have been completed. She just smiled and nodded and said that I had the choice... or I could buy a 500-sheet ream of paper and photocopy it myself on their machines, which would cost $48. I also suggested that I could do the job myself, but the supervisor informed me that I wouldn't be allowed to handle the "special paper" that they keep behind the counter. In the end, I found a local printer who completed the task in under five minutes (I actually timed him!) and for $21.56. Staples will not be getting my business again. read more

HEY Alicia (BCS) at staples. take notice. i took my wife's I7plus phone in get fixed. it had a cracked screen. no big deal. i paid $200 and when i picked it up, the screen was not responding to touch. my wife returned it a second time and explained to "Manuel" the problem. he acknowledged the issues and my wife went to pick it up a few hours later. the phone was missing a few screws and was not working well. my wife was upset it wasn't fixed a second time and said she would return the phone next day. i took the phone in the following am and told "Manuel" that the reverse screen function was not working and lower keys (txting) were not responding well. my wife went to get it (third time) and Manuel told my wife that they could not duplicate the problem after i showed them. thus is unacceptable work for the $$ i paid fir the repair. i should not return the phone 3 times to get the repair done correctly. the tech staff lacks experience and common customer courtesy. not a happy camper. its been a month since this posting and no response from BCS (business customer service) ANYBODY OUT THERE FROM STAPLES MANAGEMENT?? read more

I would love to say that the service at this staples is not so great. I have needed to print multiple resumes and was told it is a flat rate of $10.00 through the marketing email, and another flat $5.00 rate for the self serve printer. Pay in mind im only printing 4 sheets which comes out to $1.70. I know this because I have to drive to another city over in Morgan Hill California which gives exceptional service and allows me to print through their verified email. I would only recommend if you want not so great service. This is the second time I have been back and have been ignored or as if Im bothering the employees when I have a question to ask. Thank you staples in gilroy for providing mediocre service. read more

Franklin I believe his name answered the phone and he was awesome, but the manager had to be involved and she was very rude and couldn't help me herself, and told me to call a 1-800 number that she didn't give me and said it was in my email on the shipping confirmation, that was false, there is no number I can call. Cancelled my order and won't be ordering or coming back. read more