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Services - Techy - Gilroy

Desktop computer body repair

Desktop computer support

Device support or repair

7 More Services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Smart watch support

Tablet body repair

Tablet support

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3 months ago

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9 months ago

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AT&T Store

AT&T Store

(79 reviews)

$$$

The staff at this store have excellent customer service skills. We were greeted as soon as we…read moreentered the store and only had a short wait until we were assisted. Adrian was very knowledgeable and efficient in guiding us through a more affordable plan to meet our needs. We left very happy about staying with ATT. The employees at The Sprint Store in Gilroy need to take some lessons from the staff at ATT. You guys are oblivious!

I would give this place zero stars if I could…read more I stopped by the AT&T Store after a 10-hour workday, ready to switch from Verizon and ask a few simple questions about transfer promotions. Right away, I noticed multiple customers just standing around waiting with no one being helped. I spoke with Fernando (sales associate), and he let me know it would be a while before I could be assisted. I appreciated him being upfront, but after a long day, waiting that long just to get basic questions answered wasn't ideal. What really stood out was the lack of staffing. For a company this big, it's surprising to see only two employees working during what seemed like a busy time and no managers in sight. The two associates were doing their best, but they were clearly overwhelmed. I waited about an hour before leaving because the wait just kept dragging. From a business standpoint, this is a missed opportunity. There were multiple customers, including myself, ready to spend money on new devices and services, but without the right team in place, that business is walking out the door. Nothing against Fernando, he was professional, honest, and handled the situation well under pressure. He deserves recognition. But overall, the store needs better staffing and leadership during busy hours to support both employees and customers. Disappointing experience. I'll be sticking with Verizon for now.

Techy - Gilroy - mobilephonerepair - Updated May 2026

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