UPDATE! Michael is the best! Death in the family... a computer had to be unlocked for urgent info…read moreand no password available. I didn't know that Apple products are the hardest to get into. Michael told me as much - was honest as he was the first time. No promises. Gave me a timeline, of course he adhered to and VOILA! Also, he inventoried everything & returned exactly as he received it. (P.S.: Having such great assistance at a difficult time was extra appreciated) UPDATE 2: Cat kicked water on to my laptop. (Yes, I am blaming the cat.) Texted Michael for advice... it was a simple fix, required overnight care, but again, problem solved. LESSONS LEARNED: keep water & your cat away from your e-devices and LISTEN TO THE SUPER TECH GEEK!!!

Mike is still the GOAT. Recovered data from a damaged USB-C drive that I'd all but given up on &…read morehelped me find a new laptop at an amazing price. All at a great price. Can't recommend highly enough.

Had to get a cracked iPhone fixed and these guys had the proper screen in stock. Daniel was very…read morehelpful. He also completed the job in 20 minutes. Yes, having your iPhone front glass is expense to swap out and these guys were priced the same as the other popular guy in town. Only difference is they had the right part in stock. Highly recommend!

They are horrible!!! Don't waste your hard earned money!!! I took my iPhone to get a new screen as…read moremine broke. The price was great! I asked them if It's covered if anything is wrong with the screen they said of course.. 2 days after them putting a new screen on my phone it turned black. I took it to my regular tech guy they advised the screen these guys out I was garbage . I went to take it back with a refund only to get threatened they will break my phone and threatend to hurt me !!! Over a refund I requested and deserved!!! I ended up having to get legal involvement to get my refund... do not trust them and their garbage products .. Extremely rude and threatening for a business

Came into Best Buy to get a shredder and I found exactly what I was looking forI'm was on sale…read more As I walked into the store, I was greeted by the employee at the front door. Then the vivid colors on the TV screen caught my eye, and I was mesmerized and locked into a gaze. Another employee came and greeted me and asked me if I needed any help and I told him I was just admiring the Vivi colors on the TV. He let me know that that specific TV is the one that would give you the best colors. Walked over to the phone accessories and was greeted by another employee. This was an employee from AT&T and offered a deal for phone lines and phones however, at the time I had to pass.

To start off, the geek squad at this location is excellent. They helped me with EVERYTHING I needed…read morefor my new Gaming PC setup. Flawless customer support. Some of the employees on the other hand seem to have an issue with those who are disabled and are in visible pain. They bad mouth customers to other employees without care that the customer can hear them.

Competent, friendly service at a reasonable price. What is not to like? Fortunately, I do not often…read moreneed such service but it is good to know it is available. Kudos.

Popped in for an Wi-Fi adapter in a pinch, glad I found this place.i knew exactly what I needed,…read moreand the person helping me did too, total time from question to solution was under 45 seconds, and 1/3 the price I was expecting.

This Staples location in Gilroy saved me! We were out on location and one of the big cameras ran…read moreout of storage on the SD Card and I need another real fast. You'd think I'd have spare ones, but I didn't, so I yelped office supplies and found this Staples just off the 101 pretty nearby. Coming from the south just get off at Leavesley Re and go straight past the Denny's and head towards the Home Depot and Staples is just to the left. First thing I do, instead of wandering all over looking for the SD cards, is get some service and jus task, where they are. I was shown and picked out a couple of 256 GB cards and some red Sharpie markers. Check out was fast, credit card worked good, tap and pay! I'm glad this place was here, save my ass! Only delayed things maybe 30 minutes, so that's cool. Just get thru the rest of the day now!

The woman who helped me with my Amazon returns was very kind, patient, and informative even though…read moreI had a lot to return. She was very quick and made the task easy. She informed me of their bargain bins from Amazon as well! I will use them again :)

Amazing work by Art. He was quick and very responsive and fixed the charging issue with my asus…read moreexpert book. Overall I would highly recommend. Pretty affordable too and he does an initial diagnostic to determine cost which is great.

Artem was able to quickly fix my laptop at a reasonable price. I will use his services again should…read moreI have any future problems with my laptop.

So I stopped by to upgrade my phone today, took advantage of their awesome Black Friday deal and…read moreswitched to an iPhone 13 after years of being a android user. The staff here is outstanding and worked with me to got me the right phone, plan and accessories they even helped me get the BEST deal for it and replaced my faulty phone without question. Overall; great customer service. I highly recommend this location, I am happy with my purchase and love my iPhone 13 - thanks!

Terrible service. 1 sales rep leisurely holding a conversation about cars with a customer as I sat…read morethere for 40 minutes. Instead of placing me in the queue when I arrived, he placed me in the virtual queue when I he was finally finished with his conversation.

My company has bought used Macbooks from them for the past 5 years, never had any issues. Last year…read morescreen on a Macbook Pro (bought elsewhere) dead. They repaired it for a reasonable cost and gave me a six month warranty. 2 weeks before the warranty expires, I get a black band on the screen. I call them, they said, bring it over. Two hours later I have a replacement screen installed. It's a small business, and it must have cost them, but they honored the warranty. Thank you Ed.

Purchased a replacement LCD for my M1 Macbook Air (Product ID: A2337-SG-N $217.99). I went with…read morethem rather than Amazon because the cheap screens on Amazon (mind you, not that much cheaper; only like $40) are Chinese knockoffs while they claimed these are the same OEM parts that Apple uses. Installed fine, worked fine, then right around the 6 month mark, just like those Chinese knockoffs, the screen died. Asked if they could do anything about it, I just got a terse Email saying it's out of warranty period. I won't let my worst enemy purchase anything here. OK, I won't let my second worst enemy purchase anything here.