Knowledgeable capable, and took care of the job I was very…read morepleased with the results and everything is up and working now as a result of their expertise

We found Abisai here on yelp while looking for a new low voltage company to install WIFI in our new…read morehome and property in the Santa Cruz mountains. We just moved here from Los Angeles after losing our home in the Altadena fires and didn't have any local resources. I had an amazing low voltage company in LA that I trusted for years, so I was hoping that we could find someone here that we could trust in the same capacity. After meeting with him and then working with him on the WIFI job, we are so happy and grateful for finding him! He is so professional, kind, communicative, knowledgable, and reliable. He is very thorough and detail oriented and his prices are very fair as well. We are now hiring him to do a full camera install on the property, and will be hiring him for any future low voltage needs. I can't say enough positive words about his work ethic, and after going through so much stress this year with losing everything, working with him has been such an easy and calm experience.

We needed someone to install a security system and fire alarms after we purchased our new home…read more Lynn was fantastic; he has a wealth of knowledge, was responsive and did a thorough inspection before giving us a quote. The quote was reasonably priced, and he is a lovely man to work with. I highly recommend giving him a call.

Very responsive and helpful. Professional and timely availability. Made the appointment for the…read moremorning and he came on time. Very competitive price also!

I went in to reinstate my car insurance and get my car registered. I haven't actually been inside…read moreAAA for years, staff was very courteous and extremely helpful. They went above and beyond.

We absolutely love our Watsonville AAA office on Green Valley Road! The staff is knowledgeable,…read morecourteous and friendly. This office is well trained and supervised. Take it from a person who's business is customer service. Kudo's AAA, Watsonville, a valued community partner.

When we bought our current house 17 years ago, a Bianchi Alarm system had already been installed…read moreand in use for a few years. The previous owners didn't leave a manual or user instructions so we just called Ron from out of the yellow pages. He promptly came out, explained how to use the system, checked all the connections and replaced the battery. Fortunately, we've never had any break-in issues but having the alarm has always put our minds at ease. A couple months ago some of the connections began to fail and we called Ron. He came out right away and fixed everything and replaced the battery (hadn't been replaced since we moved in). He also advised us about all the new products available - even one our three cats couldn't set off from the inside - but we decided our current technology was working for us. Ron went through the entire house checking & cleaning all the connections for us. Great guy, great service, great product!!!

When my wife and I bought our first house, our first thought was security. My dad recommended…read moreBianchi, who had done the alarm system for his house and who he liked a lot, so I gave him a call. Bianchi was the man! He got us setup and running with a system that we determined would suit our needs the best. He gave us his examples and experiences with different products. From there, we were able to build a system that worked for us and that our cats would not be able to set off. It's been working great for the last two years running. I'd highly recommend having them come out!

Be very careful with PV Lock Shop. There is a scam going on that they are perfectly aware of…read more The scammer's name is David and he's Israeli. He intercepts their calls and steals the appointment for himself. He's tall, bald on the top and has a full dark brown beard. He is of medium build and looks athletic. He's not licensed and is hiding behind Google and PV Lock says they can't put any warning on their website. The know he's aggressive and had done this to several people. They also know that he does terrible work and charges an arm and a leg and that he's out of San Jose, they think. I had done business with PV LOCK before and trusted them. I didn't find out that he isn't a PV LOCK employee until I went to pay with a check and he said to make it out to his wife, Ariel ElizabethRodriguez. He passed himself as a subcontractor. The keys don't work for me and they are so sharp they cut my finger and made it bleed. I tested every single key in every single lock but it was impossible for me to open them. So he told me to have keys made up like the ones I had that have a bigger rectangular head and I was able to get more traction with them especially since I have small hands and arthritis. The number I called to make the appointment never answered when I called him back and the phone number on the digital receipt is no longer in service and when I tried to put a stop payment on the check that same day it had already been cashed. He told I could pay him in cash, check or credit card. If I had paid him with my credit card then he could've gone on a spending spree. I already filed a complaint with the Monterey County Sheriff's Department and am working on my complaint with the California Attorney General

Great service. We were given the option of putting a new bolt lock on our privacy screen door(more…read moreexpensive) or fixing the original lock and needing to pull the door inward to get it to lock to engage. We went with the less expensive option.

Finally sorted out billing. Alarm service seems to be working now. No further malfunctions.read more

We've leased a security system from First Alarm for over 20 years. One night, a door sensor was…read moreactivated at our business. However, two motion sensors failed to detect any movement, which led us to believe it was a false alarm and not call the sheriff. Unfortunately, we were burglarized that night. When First Alarm sent someone out days later, they insisted the motion sensors were working fine. But our security cameras clearly show the intruder walking right past them without triggering anything. Their only solution was to suggest adding more motion sensors. Then, nothing. Weeks went by with no follow-up. We tried to cancel the service since the leased equipment failed to do its job, but they told us we were locked into a five-year contract. We've now spent over a week trying to get help, dealing with a customer service rep who's too busy with other customers to assist us. This has been one of the worst service experiences we've had. First Alarm is extremely expensive for what turns out to be unreliable equipment and poor support when it really matters.

Don't expect customer service. According to them I can listen to the alarm chime at about 20…read moresecond intervals for a week since that's the soonest they can get someone out. They were quick to install but not so much when you need service

THERE'S NO PLACE LIKE HOME…read more Everything you hold dear- your children, your pets, your precious memories live there. Phillip Haverland at Phaverland@adt.Com understands this. He LISTENED to me. Then he gave me the benefit of his expertise in security systems and he gave me something even more valuable- his time. He said what he was going to do and he did what he said. And all at a price I could afford. How much is it worth to YOU to have peace of mind? Thanks, Phil. P.S. ADT, you're lucky to have him. Ellen R.

Amazing and timely service, from start to finish, for my home security needs. Dan is really kind…read moreand professional. I appreciate all the time he spent for my custom solution during a difficult time in my life. Thank you!

After some security breaches at my house -- where my SimpliSafe cameras only captured partial…read morefootage -- I realized it was time to switch to wired cameras. I already knew I wanted to go with UniFi, but finding someone experienced with UniFi setups isn't easy. I was excited to learn that Dan was familiar Unifi. When he came to the house, he walked me through several creative options for running cables neatly and efficiently. Another UniFi installer had given me a proposal before, but it didn't come close to Dan's ingenuity or cost-effectiveness. Their plan would have involved a ton of drilling and running conduit which I definitely didn't want. Dan's solution was smart, clean, and practical. I highly recommend him for anyone looking to install security cameras

After Bandit Systems installed my new NVR and HA security cameras, it became obvious that I needed…read morehigher network bandwidth at home to stream the 8 cameras over the Internet. I decided the time was right to implement Cat 5e throughout my house and put all of the gear in a wall mount rack in my garage. Although it wasn't Bandit's primary function to install home networks, James had installed lots of network cable to power PoE cameras for other clients. Given how happy I was with the original installation, I gave James first right of refusal on my network project. The task was to run 14 drops around the house, two to each bedroom, four to the office, etc., and terminate everything in a patch panel in the cage in the garage. I pre-ordered the cage, UPS, switch, patch panel, and James supplied the cable, keystones, and face plates. My initial plan was to run the cable from the ceiling and through the wall cavity, but additional studs in the middle of the wall made it awkward; we went under the house instead. James and his colleague worked tirelessly to pull all the cable on the first day, then returned the following day to install the jacks in each room, mount the cage, wire the patch panel, and install the network hardware. The end result: my cable modem, NVR, and other equipment are in a locked cage, protected by a UPS; I have Cat 5e in most rooms, and I have complete control of my network infrastructure because of the managed switch and patch panel I chose. I could not be more happy with the work done.

I am writing this review to talk about Bandit Systems and Jame Muller…read more We have lived in Santa Cruz all our lives and have owned a home for 50 years on the west side. We all have seen the changes and problems that have taken place in Santa Cruz. Four years ago I installed a security video system I purchased at Costco, it worked great for two years and then the cameras started going out the then the DVR went down! I spent six months looking for a new systems, in the end I found three somewhat local business's that design, install and support their video security systems (they said). The first was in SLV, the problems were they did not return calls and did not offer follow up ongoing support, price wise they were in the middle range. The second was in San Jose and a U.S. Wide business. Again the problems included not returning calls, they forgot to come over to look at what I wanted and weeks later when they did arrive to look at what I required they said they would get back to me with a price, again they forgot me for a month and when they did call with a price it was twice as much as I ended up paying. The third person I talked to was James Muller of Bandit Systems in Santa Cruz. I want to say that he is OUTSTANDING, he returned calls, showed up on time, walked around the whole house looking at what I had installed before and made great suggestions on ways to improve what I wanted and why. He also got back to me in a very short time with a professional estimate and the time line to install once I approved his estimate. Within a week of my approval James and his crew had the system installed and working great. When small problems showed up (only one or two) all I had to do was email or call him and he came over within a day to look at the problem and fix it. I will say that installing a system of this level is not inexpensive, but Jame's price was equal to the other low bid. The quality of the cameras and system he installed is one of the best home systems on the market. His service, support, and continued follow up to see how the system is running far exceeds my expectations and is appreciated. In concussion I highly recommend James Muller and Bandit Systems!