I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what should have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point. read more

This is the worst place you can use to send your items anywhere! They are not trust worthy. I mailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people. read more

These guys were so helpful and helped with my 2 packages being shipped out. I would recommend them over for any shipping/coping/faxing needs

If you are a small business owner, be cautious of using the P.O. Box services at this location. Two years in a row, they failed to notify me of my mailbox expiring. First time, they said apologized and said they would do so moving forward. Again, they failed to send notification. This has severe impact to business owners. read more

Do NOT use their notary. We used it for a legal document. Brenda, their Notary, even asked me the date, but yet filled out the form incorrectly, causing the state to reject it. When I called in to let her know she asked "what do you want from me" and "I am only human". She then wanted to charge me to re-do HER MISTAKE! Completely rude and only offered to re-do once I said I would contact the state to have her license revoked. Terrible customer service, very rude and cannot do the job you pay them for. She couldn't find our signatures when I gave her exact date our fingerprint, name and address was recorded. Then blamed that on me too! Happy New Year to you too Brenda!! Do not use them. After returning and refusing to not leave without a refund and correct document, Brenda did, rudely again. She said she didn't have to refund me and I said, the one mistake on our legal application was yours!! The state wrote a letter saying her date and signature was the problem. On my return, she then tossed the fingerprint ink towards me and I had to ask, "do you want my right thumb print"? (She didn't do this to my husband). Yes. I then wanted to finish my check and application and asked are you writing the date of (correct date of the day!) and very rudely said "isn't that the date?!!?" as I confirmed what she was putting on the correct date. Last time you PUT THE WRONG DATE causing the problem so I will confirm. As a Morgan Hillian since 1987 I recommended anyone but her, again. read more

The fingerprinting service here is expensive and I had to go back twice as it wasn't done correctly. The second time I went in was 2 days after the first and I noticed my paperwork was on the top of the computer with all my personal information clearly visible to anyone who was near the counter. My name, address, social security number, etc. The staff is very curt and unapproachable. I have to get my fingerprints re-done somewhere else because I'm uncomfortable at this place. Your information is not protected at Postal Annex. read more

I've always received great services here! Rigo was very sweet and helpful. I live in Gilroy but always prefer to drive here for their services and knowledgeable staff. read more

I needed to rebox and return an unwanted purchase. These people helped me to do just that with a minimum of fuss. And the price was reasonable! read more

Fast service Always nice people working in there I have been able to drop things there and never had a issue with shipping read more

Brenda and Brandon saved me. They packaged up a 40" Charcuterie board and advised me to have the best options. They are so attentive and kind and take personal care and pride in offering the best customer service. The PA is not "just a business" it's their baby. Thanks, B&B. I'll be back. read more

When I signed up I was told I would be notified by email when anything arrives in my box. I only get a few parcels per year. Year 4, they cancelled my box, never notified me or billed me, and said "we put a notice of amount due in your box". What happened to we'll notify you when you have something in your box or sending a bill? NO, they just closed it. Not acceptable. read more

If I could give this place zero stars I definitely would do so! I called to track a package and spoke the owner, Brenda. Not only did it take her over 10 minutes to track my package she also had to ask my last name three times she was VERY rude! I asked her to relax as I was not being rude to her she said she was not being rude. That was bold face lie, I then thanked her after I received the information I was looking for all she said was yeah and hung up. I called back and ask for the manager, she then said she was the owner I explained that her being a small town business she should be a bit more pleasant and that was horrible way to be to customers. She did not care one bit I told her to have good day and ended the call DO NOT GIVE THIS PLACE YOUR BUSINESS! And then mom & pop shops wonder why we go to big corporations. read more

Efficiency at its best Made my holiday shipping a breeze I rarely ship so I really had no idea what to do but they were all so friendly and helpful read more

Ship here often. Nice people fast and efficient. I have to write more to post but not much else to say!

PostalAnnex is my go-to place for all my mailing needs. I am always willing to travel the extra mile to drop off my parcels here for shipping. They handle items with care and ensure that everything sent or received through their office reaches its destination safe and sound. Their customer service is outstanding, and they always go the extra mile to ensure my satisfaction. I highly recommend them for all your mailing needs. read more

Quick, fast, professional and friendly. Price is right!! Look at the paperwork carefully and explain things. I highly recommend this place

Great friendly service. Minimal waiting for mail services. Beats going to the post office and very reasonably priced.

Went in for passport photos and notary service. Of the 5 pictures we took 3 were denied by the USPS as they were too close and blurry, which meant we had to shell out more money to get it fixed. When I notified them of this they asked for proof of refusal in order to refund my money, not very service oriented. They don't use the same template that the passport acceptance facilities use to determine if the photo meets the current standards, and when I asked them about it they said they have it but couldn't say why it wasn't put into use. read more

I have mailed a lot of packages from here, and have had several packaged prior to shipping, It is a great place with always polite and efficient service service. read more

Five stars for speedy service, and the lady at the counter was helpful. Store is neat, clean, and live scan machine is very convenient. Minus two stars for the foul attitude of Hugo, the finger printer. LoL Oh my word. Super rude. Legit heave sighed after putting down his phone, eye rolled, then annoyed walked to the finger printing station when I politely said, "Hi, I need to get a live scan done, please." LoL so sorry, did I catch you on an off day? He was efficient, though, asked if I'd like a copy, and nicely said bye to my little boy. Then as soon as he was done with the printing he booked it out of there. So I'm sure he was just ready to leave and didn't want to stay late. Which I get, but man. Your bedside manner needs some work, buddy. So overall total = 3 stars. read more

Great fast service!! Went here to send a fax and mail a package!!! They have a variety of gifts and trinkets as well!!

Still at Postal Annex five years later. ANY amount they charge is worth not standing in line at P.O. or dealing with local delivery on our private "lane". Lots of porch mail theft, miss- delivery of mail and or pkgs, some vendors won't ship to P.O. Box, and just seeing packed parking lot at P.O. discourages entering. Explored one UPS store in Morgan Hill, one in Gilroy. Meh. If cost is your problem - go to P.O. . try Costco This is a very small business - they are nice, accommodating and I get my packages. I use Morgan Hill P.O. for mail (big box) but not pkgs, in nor out. As for the mask, put them on speed dial, call from your car and ask them to mask up as you are coming in. All of them will comply. Brenda chooses great employees. The mask will be more important as covid Kicks into very high gear. We, in this area, rarely run into an infectious individual. That is changing. The vaccine is not bullet proof. Don't complain - request compliance. After going on six years I am confident this business will be sure to help. I just TEAR off my mask as soon as I get to my car (and I have forgotten it, too). read more

I went in to get something faxed and was told it would be $3. I said it's only $2 at the UPS store on Constitution, why is it $3 here. It's a different store I was told and they can charge what they want. I don't know if that's actually true. I know that it is illegal for one McDonalds to charge a different price for a hamburger than any other McDonalds. I believe that is true for every franchise. My opinion is that the owner is just a thief. I'll never go there again. read more

Do NOT recommend this place. They were completely empty this morning, yet they (especially the woman with darker hair who did my notary work) could not muster up the barest level of customer service. Aggressive attitude. What kind of notary needs to keep checking their phone to know what the date is? Or blames misspelling the customer's name "because I'm still waking up"? (this was at noon). Clearly, the folks in this store are in a strange bubble and I am never going there again. read more

Just was in there. Stocky/ big & tall employee had his mask down around his chin; his nose & mouth exposed. It's 12/8/20. We are on another stay at home order, kids can't go to school, business's shut down, and this jerk can't wear his mask. I'm so disgusted and furious. Should be fired. SHAME ON YOU!!! **I took a photo of the management wants to contact me I'm happy to share offline** read more

When I paid extra to have my boxes sent home 1-3 days with priority shipping (which by the way they charge $4.00 more then anywhere else for the priority flat rate large box a whopping $22.75) I expect that's what I will get. But it was false advertisement. I paid for a service I didn't get. I called complained after 8 days of my box not getting to the destination and they said "they don't guarantee anything" and I couldn't filed a claim for 30 days. It has now been 9 days and my box is still not there. They have now ruined Christmas for my family. Don't pay extra for service they will not give you. read more

PostalAnnex - Shipping Centers Near Me - Morgan Hill, California

The staff is awesome, friendly, efficient and I like to go there. Always smiles! If your looking for a service such as this, I highly recommend them. If you read my other yelp comments, you will see I take these reviews seriously and want to help. John read more

Consistently polite, professional, friendly, efficient. Excellent job providing help - even doing everything for me like packaging, sealing, labeling and whatever it takes. Love this place! Highly recommend. read more

I was in this location today for the first time an I will never be back. The only reason I went there is I had to get something mailed and it was near my bank. I said I needed a roll of stamps of 100 and I was informed that the cost was 65.00. When I questioned the clerk about them price I was told that the price of postage had gone up to .65 per stamp. I said don't like that but purchased my stamps mailed my letter and then got to thinking that I had purchased stamps last month and paid 55.00 not 65.00. I called them back and informed them that they had over charged me 10.00 to much and I was informed that they could charge what ever they wanted to. I call the post office and informed them of this practice and they told me they are Allowed to up sale the stamps but that was unreasonable. They lie to customers to sell their products. Don't go there!! If they had informed me that they sell them for 10.00 more I could have decided if I wanted to pay the extra money. Don't buy supplies or stamps from them unless you want to pay more. Very bad business and I hope if that is the way they do business people do not purchase stamps or supplies from them. I wish I could give them less then a star. read more

I have had a postal mailbox here for over 3 years now. The staff is excellent. They are always polite and helpful and I have never encountered a problem they weren't able to solve. Thank you all for your dedication and hard work! read more

I'm so glad that this Postal Annex opened. I've used it about half the time I've gone to the nearby Safeway. The owner and all of the staff are excellent at what they do. Always friendly and smart thinking. So far, I've just been all about mailing packages near and far, but almost always buy a card or a little gift to send along with whatever I'm shipping. Keep up the great work! Kyra J. Pehrson read more

Went here today to get UK passport photos as the previous ones I had done by Walgreens were rejected. The staff were super friendly and helpful and they even printed my photos four times to make sure they were the correct size. I would definitely use them again and would recommend them to anyone needing non US passport photos. read more

Please see package sent by UPS, except contents were stolen before it got to the receiver. Also pic show there were no scan out once it got to San Jose until a week or more later the package show a Las Vegas scan after we put in a complain. Guess what UPS would not even deal with us because we sent it from postal annex. Postal annex 6 weeks later called and said they will reimburse us for 113.00 on stolen package except the shears were about 1700.00. And the thief is still working at UPS and will continue to steal from UPS customers. We never have a problem ever shipping with the US post office. There are absolutely no accountabilities at UPS. You can never speak to any one except for their 800 number. Never again use a postal annex or ups. I actually think is the driver because it show a pick up but never show an arrival scan at San Jose facility. Then once the shears was taken out the envelope was just randomly throw into the Las Vegas cart and leave without scan. I am sure this is not an isolated incident since UPS employ so many. read more

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I added my 2017 review because I wanted to add Tara and Margaret and they're excellent service. It's easy to get a Live Scan there, and they are always friendly and helpful. I wish more businesses were run like the Postal Annex!!! read more

Had to get notary services-fast. Professional. Available when many companies were not open

Came early morning last month to get my fingerprint scanned for my license renewal. No appointment needed. I didn't have to wait at all. It was fast and easy. They even faxed my forms for a small fee. The fingerprinting and fax came to be $71. read more

I went in yesterday to take my passport picture and the lady who helped me gave me some cloudy pictures which I didn't think looked good and she blamed it on the scarf l was wearing. Today I came in and told Quinn about how I didn't think my pictures would get approved cause they were too cloudy. She gladly helped me and looked up my picture on the printer , was able to brighten it up and print it out for me to replace the old ones. They looked amazing! Like night and day. I recommend Quinn from this store, great h read more

What a breath of fresh air! This place makes Morgan Hill a better place to live! I rent a post office box here. Not only is it economical, you get a real street address(no P.O. Box issues), it's right next to the grocery store(Safeway), restaurants, dry cleaners, etc.(so you can do all your errands on foot!), and the staff is AWESOME! It's a family run business, and I'm constantly chatting with the staff about everything from good eats in town, the weather, or just how my day is going. If you need ANYTHING they offer, I can highly recommend them. You won't be disappointed . . . read more

We used to use the UPS store on Vineyard for Amazon returns and such, but after reading the recent reviews of them losing packages coupled with our own experiences of them being extremely rude we decided to try Postal Annex. Seriously wow these guys are AWESOME. So friendly and efficient. A girl named Tara I I believe helped me today and was seriously the sweetest person ever and packaged my returns right in front of me so I knew they were good to go (UPS store usually just stacks everything to the side to do later). Never going anywhere else in Morgan Hill for package business ever again. read more

I was in need of a post office box for my upcoming move to the area and was having a hard time figuring how to get one through the Post Office when I wasn't actually living here yet. But I needed a forwarding address to give my utilities, etc. I called and spoke with the owner, who was super helpful. She explained everything I needed to know about sizes and prices, and then she helped me figure out how to get a box before my actual move. (It helped my daughter already lived in the area.) After I spoke with her I called UPS across the street and spoke with a very rude man who hung up on me after quoting prices far higher than Postal Annex. If you're looking for a post office box that is not at the Post Office for any reason, this Postal Annex is a good option. Very friendly people, same parking lot as Safeway and other conveniences. read more