Caroline was very helpful and went the extra mile, w-O obligation to. Also, she handled a tech obstacle well and resolved it ASAP. They have a wide variety of mailing supplies, some stationery items, and even a clear, tall display case with lovely items, for sale, inside. Caroline is the kind of store employee, in her case: manager, you wish you always encountered when needing assistance. read more

Beware! This store is not what it seems to be. I went to the store thinking it was a FedEx. My mistake, but a sign on the front window says: "FedEx Authorized Shipping Center." However, I learned that it was a Postal Annex store and did not charge FedEx prices (or even close in my case). I copied my papers and prepared to send them by FedEx. Clerk Caroline correctly put my two mailings in two separate FedEx envelopes (going to the East Coast). She told me that the charges would be $69.44 for each. I told her that I had sent similar mailings by FedEx and been charged $10. She said that she hadn't hear of any $10 FedEx mailing charge and maintained the $69.44 charges must be paid. She offered to return my mailings but I needed to have them sent that day (August 27, 2023), as Caroline knew from our earlier conversation. I paid the total charges ($138.88) and left the store. The next day, I phoned the store in order to dispute the excessive charges with the manager, I called 3X getting no answer each time. I then called Postal Annex customer service in Denver. I was told (by Jeri) that each Postal Annex store is independently operated and has no limit on their charges. Jeri called the Fremont store and told me that no adjustment to my charges would be made. I am informed that FedEx currently charges $10.95 for the mailings such as mine (even shipping to the East Coast, as in my case). I made a letter complaint to Postal Express headquarters but there was no reply. Apparently, it is OK for Postal Express stores to rip off customers. read more

Caroline was such a huge help and very personable. She took care of the things I needed and was very patient when I needed to fax about 20+ pages. Will definitely comeback here. read more

"Postal Annex is a great place for printing and other services--always reliable and efficient. Caroline, in particular, is always respectful, helpful, and provides excellent customer service every time I visit." read more

Friendly service, always offers several options to ship so you get the cheapest rate. Wondering ppacking! This is where I will ship all my packages from now on! read more

In the last two months I used Postal Annex for fingerprinting/live scan, UPS pre labeled drop off, and USPS package drop off. It was easy and more convenient than dropping off packages at a USPS or UPS store. Conveniently located in the shopping center near Raleys. I will be using this place more! Very helpful staff! read more

Caroline is amazing. ALWAYS takes good care of us. She is patient and kind, even when completely overworked as a one woman show. We see her almost everyday to pick up packages or mail (yes we have a problem) Thank you Caroline!! read more

This place doesn't even answer the phone, and if you let it ring they'll just cut you off. What a great service, NOT! Go somewhere else.

I have had a PO Box here for the last two years, amazing service, small business owners they are amazing, super helpful they help with all shipping needs, printing needs, passport services, fingerprints. I have had her ship UPS, USPS and FedEx all in the same transaction. Make your life easier come here support small business and get all of your things done in one location Shout out to your business !! read more

PostalAnnex - All of their offerings - Shipping Centers Near Me - Fremont, California

Needed to notarize a document. I have family members that are notaries, It's against the rules to notarize a family member's document... and I love to follow rules... haha! My bank does it free with an appointment.You can shop around for a good price. But, I ran in here... I had something notarized here years ago. (Has been sold a few times since then.) I didn't want to shop around on a stifling hot day and have to drive somewhere else... So they had me by the proverbial (non existent) balls! When she said each page was $15 I almost choked! OMG the usual fee is about $5 per page! Thank goodness I only needed one page. Seriously thought about breaking those rules tho! Lol... Realistically I will probably never step foot in this dismal place again. they were not very nice or particularly helpful. If I was more prepared I would've went elsewhere. EXPENSIVE$$$$ read more

Caroline was very friendly and helpful when it came to shipping my heavy and large box. She was patient easy to work with read more

PostalAnnex - Shipping Centers Near Me - Fremont, California

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Great Service, Friendly Staff, Very Helpful if you need to send out a package, need a post office box or notarize a document. Let them help you. read more

My wife and I needed three documents notarized today, we were told Caroline would do a great job and our lawyer was right. We walked in and were immediately helped. The store started to get busy and she was willing to keep going doing her job. Seeing the line of people form, I advised her to help others and she quickly took care of them. She was friendly and did her task with cheer! I would definitely use this place again!! read more

Great service and Carolyn is alway helpful. It's so easy to drop off packages and great to have a physical address for mail that needs it

The best customer service in Fremont. Ms. Caroline always welcomes you with a smile and greeting. No matter how many customers are in the store she treats everyone with the best service!! I'm a regular customer but she always treats me like it's my first time in the annex. If you need postal services this is the place to go. read more

This review is for Caroline! She has the most amazing customer service ever and goes above and beyond. She was AMAZING! I came in for fingerprinting on a Saturday, not realizing that it was only done on Monday - Friday's. She was kind enough to do it for me nevertheless. Not only did she help me out - but she was also able to help other customers simultaneously! She's good at multitasking and she's super friendly too! I told her about my previous experience where I got them done a week prior and how they were rejected. :( I decided to go to a different place and went to this location instead. She took the time to make sure my fingerprints looked its best and helped guided me through it. She really took her time with it too, making sure my fingerprints went through. This was definitely a different experience from the other place I went to. I really appreciated all the time and effort she put into it. I HIGHLY recommend this place! Thank you, Caroline! read more

These guys have good service but are extremely expensive. They charge 70 cents for postage stamps that are 50 cents in the post office. Livescan is 74$. That's extremely expensive. Fremont Police Station charges around 22$ for the same service. I only visit them when I am on a deadline. Else there are other less pricey options. read more

Ms. Caroline was so helpful to help make copies in her store, it is so clean & provides so many products & services our community needs. Thanks, Caroline ! A +++ Postal Annex ! read more

We're helpful and friendly. I had a unique problem and they aware able to assist me and go the extra mile !

Very convenient location and friendly help always is welcome with gratitude. Thanks a million

Outstanding customer service. The owner Caroline is always professional, greet customers and very responsible. I'm a long time customer and highly recommend her... Never had an issue, price is very affordable... If your looking for place to ship, receive, or mail, etc., Postal Annex Fremont is the place to go... read more

Caroline was sweet. We had my moms passport picture taken, she was kind to my elderly mother and patient. Pictures turned out well. Didn't have to wait long and efficient. Cost was good and mom also bought a pair of cute custom jewelry earring. Win win. read more

I shipped a box and she took very good care for me. I shipped a box that was fragile to Minnesota and it arrived in great condition. She took extra care to make me happy!! Thanks again for the wonderful service. read more

Unlike other shipping outlets, this postal annex+ does not charge you for using their computer services, which alleviate so much of the pressure and cost. They have also not charged me for using their packaging in the past and the staff is always helpful. They are the go-to place for shipping packages and I highly recommend using their services. read more

During COVID-19 I found Carolina at this location very considerate to her customers. She has been going above and beyond in communicating to her customers that they are still open to meet the of her customers. This location has been my favorite. I have been their customer for almost 3+ years. Thanks read more

Do not go to this place for LiveScan fingerprinting services. Especially if you have poorly visible fingerprints. They're too busy to give you the dedicated attention you need to get a good set of fingerprints. After the BRN rejected my two fingerprints from this vendor, I tried a Security Training LiveScan vendor in Hayward and my fingerprints finally got accepted. read more

This is a one stop shop for everything and Caroline is truly the best. This review is solely for Caroline and how truly helpful and efficient she is at this shop. Almost anything shopping related would be found here plus some more items for yourself. I highly recommend this place for any and all shopping and packing needs. read more

Caroline is so knowledgeable for notary. We use her for all our notary needs every time.

Caroline is amazing. She makes sending out things stress free, efficient, and saves you money. I came here with confidence because I read all the Yelp reviews, and she did not disappoint. Come here if you want to save time, money, and for a no hassle experience! read more

The old lady working today was watching TV and very inpatient of my DHL return drop off. She using all kinds excuse to try turn me down about the drop off. Lazy creepy place and I will not drop my item here cuz I don't think is save. DHL should find a better partner, this location is horrible, they just want to make money over the old people who don't know how to take care of shipment. Sorry, I will never come back again and tell all others avoid this place. read more

Caroline ,an employee here, while I was using the copier was so kind to everyone who came in. Besides myself, she helped roughly 10 customers within 10 minutes. Fantastic personality and efficiency. Thank you Postal Annex on Paseo Padre in Fremont! read more

Caroline was a very rude and visiting this store was beyond terrible of an experience. She seems to be the owner, and comes off extremally rude. She gets upset if she has to stand up from her chair. She refuses to sign for packages and demonstrates a lack of customer service. I would not recommend anyone here. Her business ethics as the owner of the store lack tremendously, rather than providing good service she has lost a customer. read more

The service is always great and they take care of my business and mail needs. Their gift section is pretty wonderful too!

Caroline is so nice and so helpful! I even had a mix up on the name and addresses but she helped me correct it right away. She packaged up everything diligently and even helped me find the right boxes. She's fantastic and I'll definitely be coming to her for all my shipping needs! read more

I went here to get some papers notarized , this women clearly did not not know what she was doing. She was told to just notarize them and not not make any changes to documents she made unauthorized changes and crossed things out. Will not go back here again read more

I was helped by Caroline today to complete a LiveScan digital fingerprinting I needed for work. The LiveScan process went quickly and smoothly. From the moment I walked in the door, I was greeted by Caroline and she maintained her friendly attitude throughout my interaction with her. I was impressed as I observed her genuine kindness and patience as she assisted all her customers. During this pandemic, when a lot of people are struggling, even just her friendly demeanor can make a difference in brightening someone's day. Thank you for your hard work as an essential worker! read more

Great customer service. Caroline helped me to do a mailing and she was very nice and helpful. No lines and fast service. They are open for business. read more

Mean lady at the front counter. Seems bothered when you walk in and you interrupt her lunch. She was mean to me one other time as well around Christmas. Please be nicer to your customers and don't make them feel like a bother to use the services. read more

Stay away from this shop-(BBB) 1- They are "Authority Ship Center" but never assistant you file the claim to the carrier Your money be a waste ! 2- Costumer service is the worst I have ever seen in my life. 3- Their headquarter(in San Diego) also doing nothing with this, so if you are interested in get rich in this way. Please join this BAD BAD BAD business. read more

Thank you Kim for helping me locate waybill and how to track my package. You were busy when I called, but called me back after you were free from helping a customer. So pleasant and positive as well. read more