Line out the door on a Friday afternoon, so there was a bit of a wait, but I was grateful to have a place to buy stamps and drop off mail after the post office had already closed. Convenient location and parking. Friendly service. read more

Every time I come here they always have a problem and don't want to accept my Amazon returns due to very stupid reasons that oh it's in a clear bag and you need to buy a box from us or you need to buy tape and put more tape on it. All they want is sales from my returns. Especially the lady Kanchan. She's very rude and doesn't like accepting returns. This is the last time I'm coming to this location. read more

Fazole really my father.Due to some reasons came just cut off at the close time.Owner Fazole help me done my return smoothly.very responsible and reliable UPS shop.will ship here next time. read more

The UPS Store - Argonaut UPS.BEST of all. - Shipping Centers Near Me - Fremont, California

Dont ever go here, Jose a worker called me a Nigger twice, clinched his fists behind the desk, he kept using vulgar language and was told to shut the fuck up. Hayden had to run from the back to tell him to leave and go to the back but he wouldn't. He wasn't listening to her. Good thing I had my 1 year old with me. Had to change his diaper and feed him and thats my priority in life. I didn't have time to call the police and file a report. He needs to be fired right away!! Alot of people dont have jobs these days and hes very lucky he has one, but he needs to be fired!! The worst representation for a great company. He needs anger management or something but if I owned this company and saw what happened through all the store cameras in there he would be fired immediately. He needs to learn how to treat others. He needs to be fired. Haydee did come out and apologized for 3 minutes but I told her it's ok it's not her fault but the owner Mr. Fazale Shuriff must let him go. The owner called me and apologized and asked if we can meet to apologize in person or if ill let Jose apologize but no thank you, not after that radical and irate personality he has. Im not a therapist or anger management Dr. and I hate being judgemental but he needs one if not both. But sometimes HR will take care of things especially with all the cameras in there. If you have a problem there with him I would call 1-800-789-4623 and file a complaint and they'll look into. I normally would not do this but he was wayyyy to radical, disrespectful and obviously doesn't care about his job, co-workers, customers or the Owner of the store Mr. Shuriff. read more

The UPS Store - Haydee coming from the back once she heard him and saw his actions. - Shipping Centers Near Me - Fremont, California

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GOOD - most of the time the folks are generally nice. BAD - some of the folks in the front tends to more so favors A vs B. It's now twice something like this happened to me. Eps 1 - a few mins after closing time they didnt take my package, but they took someone else's. Umm ok? Eps 2 - they tape up someone packages without cost but they charged me and i used way less tape. And my box was smaller. What gives?!!? Cant we all be treated equal? read more

I have gone to this UPS Store twice over the past month and the customer service was friendly and efficient times.

Terrible customer service from the Indian lady. She was so rude as if we knew the internet was down. Do better and hire people who want to actually work! read more

I would honestly go to this UPS location over the location in Newark LOL. For some odd reason, the one in Newark tells their customers to remove returned Amazon items from the manufacturer's box...? It's a much weirder process there so I prefer driving a bit more to just go to this location. This location has 2 self-serve kiosks for returns where you use a tablet to process the return. Soooo much easier and even if the lines are out the door, they go by quick! The employees here are also really nice and helpful. I would say it might need a little bit of improvement on tidying up but seeing how busy they are all the time, it's understandable! read more

I usually come here for Amazon returns, and it's always a quick and easy process. They have a self-serve kiosk where you can print your return labels, and there's rarely a wait time. The service is fast and efficient--makes returning packages hassle-free. Definitely my go-to spot for Amazon returns! read more

Just got my notary done by Haydee for the second time and boy is she great! If you are looking for superior customer service Haydee is the girl to see very polite, fast and patient. Thank you again Haydee, see you next time! read more

Waited in line for almost 20 minutes to drop off an amazon return and then when I get the to the front the lady asks me to use an automatic kiosk, I ask her if I could just do it with her because I've been waiting for a while and now i'm in a rush so, she's not happy she has to do work, starts lecturing about how I should have used the machine (which I didn't notice to be honest, maybe they could have put a sign up or something and then I could have tried the machine instead of waiting). I didn't want to cause any tension so I just said sorry I'll try the machine next time and went about my day. sorry you have to do your job lady. read more

It's Saturday 4:02pm. 12/7/This location closes at 4:00pm. There is a customer in the lobby being helped and 5 staff members standing around . I get up to the doors and they said it's closed. I get it I'm 2 minutes late. I tell the lady I have labels on the box and it's ready to ship. They all look at me and say no come back tomorrow. Come on.... It's " a drop off" People like this shouldn't work for the postal Service I understand that I'm a little bit late, but I don't need much service to just drop off the packages which you could just easily open the door and grab the package and put it in your box. There is still a customer in line. It's not like no one was in the store. Workers there are just so inconsiderate . read more

I had a live scan with Steve today it went really good everyone is always very nice, the quality is great and the lines always go down really fast. read more

I would like to give a shoutout to the staff at the UPS located in Argonaut Way, Fremont Hub. They were very gracious and welcoming. We went there for public notary services...Haydee did an excellent job notarizing and the other employee even pulled an extra chair for us to sit. Super fast and professional. Very satisfied. read more

I have gone to this store 5 times in 2 weeks and each time they offer poor service. I now choice to go to the staples and drop of my UPS packages and Amazon return there hassle free. Just make sure you have a Label and not a QR code. No line ups at all read more

Wow this is awful it Christmas eve and I had a package to pick up on the ups website it states open till 7:30 pm. Called and recording at store said the same thing. Tomorrow is my daughters birthday and Christmas. Her gift that was on back order and promised that I'd have before Christmas finally was really tonbe picked up. I worked till 4:90 and went straight there i went to open the door and it was locked though people were in line still. I knocked in the door and they said sorry were closed! This is a shipping company which I'm sure up to tomorrow is at the busiest time of year who would be closed at 3:00 and not make sure it is very clear on webiste and message of this. My Christmas is now ruined and I saw about 7-10 other people trying to get in with the same issue! It's literally a few days out of a year we get holidays and they couldn't get the hours correct?!?!?!. What bs. read more

Daniel is the most helpful UPS employee ever. He went above and beyond to help me with a stressful need and return situation. He wasn't frustrated at the amount of time it took to help me and kept assuring me that it was no problem. I had a tricky return and from start to finish he was just so helpful. I appreciate his kindness and helpfulness to what could've been a really awful experience if I was with a different employee. He is the epitome of what great customer service should be! read more

This UPS store has excellent customer service specifically Laura! She helped me with questions and was extremely friendly and patient!

Today, I came in to get a document notarized. I came in a little before 5pm. No line. They have barriers in place so social distancing can take place from employees. Kanchan was able to help me quickly and efficiently. The document I needed notarized was double sided; she offered to give me a jurat as well, which I appreciated. I was in and out. I paid $15 for the notary. You will also need to sign your name in a book as well have to stamp your right finger. Will definitely come back if I need something notarized! read more

I only had to wait a few minutes and got back to work on time after I dropped off a return item for my brother.

**During COVID-19 Review** I came here on a Sunday to return an Amazon package because many of the other UPS locations generally don't operate on the weekend, especially Sunday. Upon arriving at 11 AM, there was already a decent sized line outside this UPS location. There was at least 7-8 people ahead of me in line. The line moved at various paces depending on what customers were there for... some took way longer than others because they didn't have all the shipping information they needed readily available. Anyways, by the time it was my turn (30 min later), the UPS staff that helped me was very courteous and professional. We maintained a 6 ft. distance and he scanned the Amazon return barcode from my phone. He printed out the label and confirmation receipt within 2 minutes. Ta-da! Side note - There is a line that you can form on the left side for Amazon drop offs. Wish they had a bigger sign for this. -1 star for the long wait and not haven't a bigger sign for Amazon drop offs. Otherwise, great location and it's awesome that they are open on Sunday. read more

Very Rude customer service from an old lady, charging tape for small pieces from me and other customer didn't.. weird customer services

Pricing isn't listed anywhere but I was charged 55 cents per copy for self serve black and white copies. Egregious.

Mr. sharif is a meticulous & does his due diligence as a notary so it will get work done right just might take little long in queue. But I appreciate his honesty candor & ethics of doing the business right . You read more

I'm always using this location as it is closest to me but the lines every time I come here are out the door! But all I ever have is just 1 package but I normally wait about 20 mins or so every time. Thankfully the people at the front desk are normally quick but sometimes you will have to wait for the full duration to get assistance. Just an FYI read more

Eh... prices are way too high for the 1 star customer service experience here. You pay double almost triple the amount for a box just to mainly have a physical address... and I found out that every city po box office location has a physical address you can use. Then this UPS location charges $5 to email them something to print. I had an Amazon return and just needed the label printed. Insane $5. The clerk them said well if our customer computer was working it would be cheaper that way since it's only $2.50 under 5min plus the cost of what your print. I walked out. *don't buy a box here, go to the city locations and lay half the price *ask a friend to print a pave for you. This place is way to expensive even to print one page. read more

3 workers in ups store and i'm the only one there...‼‼‼none of them willing to help me send out my package‼‼‼ middle eastern people runs that store location ... is it because i'm not their ethnicity ‼‼‼ read more

2nd terrible experience at this location. Never again. Jerks that work here are rude AF. Went in for a simple drop off. Asked if I could leave my package on the counter as I do everywhere else. After ignoring me for 10 seconds I was rudely told to "Get back in line. Can't just drop anything off...don't try to jump the line on all these people." followed by a massive eye roll. I wasn't trying to jump a line, dick. Be like all other locations and let folks drop off their "drop off only" packages. You wonder why you have a line out the door all the time? Get an effing clue. read more

This location has employees yelling at customers to close the door, yelling at other employees what to do, just all around a stressful experience brought on by a short brunette lady. I was thankful for a tall young man who calmly pulled me aside to help as the other employee was causing a lot of stress. I will take my business to the UPS location on Mission Blvd from now on. read more

Finally they have an automated system for Amazon and other returns. Makes my experience much better

I usually don't have any issues in regards to returning Amazon packages but this UPS store was horrible. I don't know if the employee was having a bad day or just completely lazy. But, honestly, how difficult is it to scan an Amazon return package and put it away. It is your job. If you don't like it do something else. read more

I was really impressed with Jose's help at the Fremont Hub UPS Store. Gracious, professional, and quick!

I did an Amazon return using "Package less ups dropoff". After the associate scanned the code on my phone and printed the label, she handed me a new large, clear plastic bag to place my item in; she then affixed the label. I don't get if... "packageless" with plastic is considered more friendly to the environment than cardboard boxes? Isn't UPS supposed to pack it instead of having the customer pack it? By the way, this store started having kiosks where customers who drop off returns may print their shipping labels in-store. This should only be an option that people are encouraged to use, and the UPS lady should not get annoyed when people prefer to line up for personal service. read more

This place is super busy during the weekend (especially on Sunday!) so if you do go, prepare to just wait. It's in a prime location in Fremont. Other than that, the staff are super nice, attentive and try to work as fast as they can. I got my passport photo taken here at the last minute and they were able to take a photo of me, print, cut and sell it to me in less than 15 minutes. They're not "trained" photographers so don't expect studio photos lol. But they get the job done and that's all that matters to me. read more

This location lost my package and now I'm at a loss. They gave me a runaround with making a claim and still nothing.

They were very helpful in shipping 2 large items on a corporate account. The young man who helped me was thorough and polite, despite it being very busy there. read more

Everytime i come here, my experience goes very well! Very helpfull and professional atitudes when i need extra help with something. Today Dina assisted me in the morning and took care of my shipping problems. You know how it goes, you get to a ups stores and you are not 100 percent sure of what you're doing so you need to ask a couple questions to make you everything is in order. I wanted to return something in a bigger box and she was quick and helpful! Appreciate her great service read more

Just went in to return my Amazon packages, both weighing about 25lbs each. Dina, the person assisting, (March 6, 1:58pm) made me carry both packages into the back office while she also had other assistances available that were her colleague. I felt like I was working for them. I asked is her "is this normal to make a customer bring their returns to the back of the office" I felt like I was working for free for them. Felt weird, cuz I literally walked through their chaotic mess in their office storage and didn't feel right to be back there to see all of their work business. Terrible experience ‍ read more

I was trying to track down an urgent package and I went to this store on a whim to see if they knew how i could locate it. As soon as i shared the details of my situation with the workers, they shared that they don't have it and they don't have a way for them to track the package internally. Despite not having any obligation at all to help, the workers were incredibly kind and helpful, going above and beyond in their customer service. The worker DP told me all potential options! I'm so pleased by the service that they provided in this situation and overall every single experience I've had coming to the store has been lovely. thank you so much! read more

Came in earlier today to set up a return for one of our medical products. I was expecting it to be a difficult process as the package is to be delivered internationally but Laura, the associate who'd assisted me, made it almost effortless. I appreciated her patience and her knowledge. "Thank you for such a helpful and relieving experience." read more