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    US Post Office

    3.2 (39 reviews)
    Closed 9:00 am - 5:00 pm

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    9:10 am and there are 5 people waiting for the doors to be open. No one in sight. This happens way to regularly.
    Justin H.

    Doors are never open in time. Today there isn't even an employee on sight to take packages. Happened way to often I would not recommend this location if you can avoid it.

    Covid hours
    Annie A.

    Man what's up with the 3 star rating? Y'all are hard asses! I recently moved to the 'hood and had no idea this teeny tiny little post office existed. I had been driving the 12 minutes on the freeway to get to the bigger post office on Thornton. First world problems. I was pleasantly surprised to see this little outpost when dropping something off at FedEx. Being in a profession that still requires the use of fax machines and snail mail, having a post office nearby is clutch. And this location is so pleasant! Each time I've visited, the employees have been more than nice. Like, "I work on commission" nice. They take their time, explain to me my options, and handle my mail gently and lovingly. Then they circle the QR code and say, RATE ME HOE. And I'm on my merry way. Sometimes there has been one or two people ahead of me, but I never have to wait that long. I don't mind waiting. That's what smartphones and social media is for.

    Kevyne N.

    A small USPS tucked in the corner of this shopping center in the corner of Warm Springs Blvd and Mission. I come here on a regular basis, yes, I use snail mail all the freaking time! I have to! EDD will not let me file it electronically! :P I swing by in the morning and it's never busy. The ladies are always smiling! Probably it's still early or they woke up at the right side of the bed or they already had their caffeine fix. Either one of those or they just love what they're doing. Fast and Friendly Service all the time!

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    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Kind of a small post office with only two counters, so the lines get kind of long in the middle of the day.

    Mentioned in 3 reviews

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    US Post Office

    US Post Office

    (247 reviews)

    La señora que me atendió fue súper grosera y poco amable. En lugar de ayudarme o explicarme las…read morecosas con paciencia, me hizo sentir muy mal y terminé llorando. Yo estaba ahí tratando de hacer todo correctamente y creo que nadie debería ser tratado de esa manera, especialmente cuando uno está haciendo preguntas porque necesita ayuda. The woman who helped me was extremely rude and unhelpful. Instead of helping me or explaining things patiently, she made me feel terrible and I ended up crying. I was there trying to do everything correctly, and I don't think anyone should be treated that way, especially when they are asking questions because they genuinely need help.

    Very bad experience. It seems I encountered the same rude female passport staff member described in…read moremany other reviews. She was impatient, sarcastic, and dismissive toward very normal customer questions. She mocked my DS-11 application as "confusing" instead of simply explaining what needed to be corrected. The payment process was especially frustrating. There is a passport fee and a separate $35 acceptance fee. When I was writing the check, I simply wanted to confirm whether the $35 should be included. Instead of answering a basic yes-or-no question, she repeatedly told me to read a long fee notice posted at the counter. When I asked again for clarification, she still would not answer directly and even told my husband to read it instead. If customers do not understand a posted notice, staff should be willing to explain the fee clearly rather than make them feel stupid for asking. She also complained about previous customers using Google to look up passport requirements and said people should not be searching for this information on Google. I found that comment very unprofessional and uncomfortable. Afterward, I looked through recent Google and Yelp reviews about passport service at this location. **From the recent passport-related reviews I saw, roughly 80% were negative and described what appears to be the same female employee or the same pattern of behavior**: rude, unfriendly, dismissive, sarcastic, or unwilling to answer reasonable questions. What surprises me most is that these complaints have apparently continued for a long time without meaningful improvement. This is a customer-service role involving a complicated federal application process. People will naturally have questions. If you have a similar experience, I strongly recommend not only leaving a Google or Yelp review, but also filing a formal complaint with USPS: https://emailus.usps.com/s/personnel-inquiry You can also submit feedback to U.S. Department of State Passport Services: https://travel.state.gov/en/passports/contact-support/share-feedback.html Customers should not be mocked or treated with contempt simply for asking reasonable questions.

    US Post Office - postoffices - Updated September 2026

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