Its a hit or miss with customer service. The guy that runs the office is really helpful, can seem…read morevery direct but nothing too extreme. He's actually really helpful every time. Cathy, on the other hand....I guess depending on her mood. She can be so condescending to customers, getting irritated and rolling her eyes, talking to them like theyre five yrs old...especially if they dont understand. I caught eye contact with her before when I felt she was being rude. Then another day she seems nice, but its all a facade (If you aren't happy, find a new job because this one requires consistent good customer service). The other ladies are nice, its just simple, no drama. This location has a slightly lower price for p.o boxes, which is why I rent one there.

I constantly visit this location because it is the closest to me. I have noticed previously the…read moreway an employee talks to customer and today I experience it. I believe when you ask for a product is because you already know what you want. Unless you're asking if unsure of what you need. Employee is very condescending and talks to you like you're 5 yrs old and maybe because I don't look Caucasian because I'm not, makes her think when you're not from this country you don't know how to write an address on an envelope. I think we all know how to write an address especially when you're 45 yrs old not 5.

For the passport office, the young indian man who helped us take passport photos for our two month…read moreold was amazing and did a fantastic job. He is awesome and even retook photos until it was done well. The older asian lady working with him is awful, though. She wasn't even servicing us and still had the time to throw sass at us? Her attitude is so unnecessarily combative - she is trying her hardest to create a toxic workplace environment. Btw, I overheard that if you are exactly 5 min late to your appointment, she will go on a 15 minute break and close the office until she is back? Extremely rude and unprofessional. 3 stars since the young indian man is a 5, and the mean old asian lady is a 1.

If you have any question regarding passport per Simi they don't answer any question related on…read moregetting a passport. They are not allowed to answer. I was just going to ask if it's the same form for my minor, and by the time of appointment where and who should we talk to. She saw that I was holding the form and as soon as I approached her, she blocked me right away by saying "we don't answer any question regarding passport". She didn't even gave me a chance to talk or ask. She don't even know if I wanted any other service. So if you see Simi on a Saturday don't even bother to ask I guess she's only there to her co worker and sit there. A Lazy worker that just want to earn money but don't want to work. No customer service at all.

I had to send a very important Packet as quickly as possible but no kne would be at home. she…read moresuggested Priority Mail and helped me with it. i go often to this Ellsworth street Post office ans she is akways kind and helpful. very thankful to her.

This post office sucks soooooo much. Cranky old Asian lady was super unhelpful and difficult. My…read morepackage wasn't completely sealed and I planned on using the label to finish off the deal. Wouldn't let me and said no. So then I said fine I'll pay for some packing tape and just seal it up she refused. Absolutely ridiculous. If you're going to be cranky and rude and unhelpful to customers stay home.

I was appalled by the attitude of the mailman who banged on our front door feviously. I was not…read moreonly blamed for answering the front door late, but also was denied to have the package while the postman was writing the delivery notice pink slip. He was proudly showing me the V sign while I engaged the situation. He even gave me his name, Mr. Lou, and suggested that I complained to his supervisor. So I did. His supervisor, Aida, was very professional and took the matter seriously. It is very unfortunate to run into disgruntled postman. But I am glad he was not carrying a gun.

Not a real USPS location for customers to drop off packages. I got cat called by unhelpful men in…read morethe next lot over as well. Don't come here for your shipping needs.

The best Post Office I have ever experienced. The staff is consistently kind, helpful and…read moreefficient. I no longer avoid going to the Post Office.

You fall in line and wait for a long time just to have a clerk with an attitude tell you they don't…read morehave a pre-paid stamp available and tell you to go to another location.

Grateful for the efficient service by the two people at the front on a Friday afternoon. I did not…read morehave to wait in line at all. Easy to ship my package with a QR code. Ample parking available in this shopping center as well. Thank you!

Doors are never open in time. Today there isn't even an employee on sight to take packages…read more Happened way to often I would not recommend this location if you can avoid it.

On two separate occasions, mail sent from this location has either gone missing entirely or arrived…read moresignificantly late. I suspect this is due to irregular or infrequent mail pickups from this branch. For reliable service, I strongly recommend using the Union City or Fremont main post office locations instead.

One of worst customer service I experienced at USPS today..Asking few questions if you are in doubt…read moreseems to be a problem at this branch. On top of that the lady at the counter started using loud voice. I have been visting this branch for few years but the customer rep was too rude today! Not the one I experienced earlier.

Line out the door on a Friday afternoon, so there was a bit of a wait, but I was grateful to have a…read moreplace to buy stamps and drop off mail after the post office had already closed. Convenient location and parking. Friendly service.

Terrible customer service from the Indian lady. She was so rude as if we knew the internet was…read moredown. Do better and hire people who want to actually work!

DP was very friendly and helpful in a last minute print job that I needed! Also, super fastread more

I made an appointment for 1:00 P.M. I provided a detailed description for a custodian…read moreacknowledgement notary service for two (2) people. We arrived at around 12:50 P.M. We saw a line so I asked our CEO to wait in line while I asked permission of the people who waited in line before us, for me to ask a quick question. They gave me the okay. I asked the person at the counter whether we need to wait in line if we have an appointment. The staff person was curt and responded, "You need to wait in line!" I walked back and stood next to our CEO. The CEO and I talked to each other and commented that although we made the appointment, we still have to be in line. The staff member overheard us and yelled out, "Just like you go to the doctor's office, you have an appointment but you still have to be in line'!" Hello, 1) UPS is not the doctor's office, 2) the people waited before us did not have an appointment, they came to drop off packages, 3) at the doctor's office, you have seats to wait for your turn! Wrong analogy! My CEO and I continued to talk among ourselves. The staff member yelled out again, "I told you to be in line!" I responded, "We are in line!" I turned and asked my CEO, "C, are you in line?" Our CEO was obviously in line and he said, "Yes, you can see I am in line". The staff knew he was wrong and rude, did not offer an apology but just said, "I did not know you were together". I told him, "If you look at the appointment on your computer, you would have seen I notated the service was for two people!" The staff member was rude and not professional. The place smells like urine near the counter. Thank you but I will not be back.