"Postal Annex is a great place for printing and other services--always reliable and efficient…read more Caroline, in particular, is always respectful, helpful, and provides excellent customer service every time I visit."

Beware! This store is not what it seems to be. I went to the store thinking it was a FedEx. My…read moremistake, but a sign on the front window says: "FedEx Authorized Shipping Center." However, I learned that it was a Postal Annex store and did not charge FedEx prices (or even close in my case). I copied my papers and prepared to send them by FedEx. Clerk Caroline correctly put my two mailings in two separate FedEx envelopes (going to the East Coast). She told me that the charges would be $69.44 for each. I told her that I had sent similar mailings by FedEx and been charged $10. She said that she hadn't hear of any $10 FedEx mailing charge and maintained the $69.44 charges must be paid. She offered to return my mailings but I needed to have them sent that day (August 27, 2023), as Caroline knew from our earlier conversation. I paid the total charges ($138.88) and left the store. The next day, I phoned the store in order to dispute the excessive charges with the manager, I called 3X getting no answer each time. I then called Postal Annex customer service in Denver. I was told (by Jeri) that each Postal Annex store is independently operated and has no limit on their charges. Jeri called the Fremont store and told me that no adjustment to my charges would be made. I am informed that FedEx currently charges $10.95 for the mailings such as mine (even shipping to the East Coast, as in my case). I made a letter complaint to Postal Express headquarters but there was no reply. Apparently, it is OK for Postal Express stores to rip off customers.

Fantastic store, went to this store to print documents, get photos and Notarize a document. Neal…read morewas amazing and went above and beyond in helping me out with everything. Highly recommend this store.

Horrible customer service. Tried to also drop off prepaid and posted USPS was assured that it…read morewasn't possible because "they are not a post office" and have "zero affiliation with USPS." Two employees seemed annoyed and were not interested in assisting me further. Do a lot of shipping with my business and haven't had this issue with any other stores. Ended up dropping off at a different UPS store and even chatted with employee about bad experience at this place.

DP was very friendly and helpful in a last minute print job that I needed! Also, super fastread more

I made an appointment for 1:00 P.M. I provided a detailed description for a custodian…read moreacknowledgement notary service for two (2) people. We arrived at around 12:50 P.M. We saw a line so I asked our CEO to wait in line while I asked permission of the people who waited in line before us, for me to ask a quick question. They gave me the okay. I asked the person at the counter whether we need to wait in line if we have an appointment. The staff person was curt and responded, "You need to wait in line!" I walked back and stood next to our CEO. The CEO and I talked to each other and commented that although we made the appointment, we still have to be in line. The staff member overheard us and yelled out, "Just like you go to the doctor's office, you have an appointment but you still have to be in line'!" Hello, 1) UPS is not the doctor's office, 2) the people waited before us did not have an appointment, they came to drop off packages, 3) at the doctor's office, you have seats to wait for your turn! Wrong analogy! My CEO and I continued to talk among ourselves. The staff member yelled out again, "I told you to be in line!" I responded, "We are in line!" I turned and asked my CEO, "C, are you in line?" Our CEO was obviously in line and he said, "Yes, you can see I am in line". The staff knew he was wrong and rude, did not offer an apology but just said, "I did not know you were together". I told him, "If you look at the appointment on your computer, you would have seen I notated the service was for two people!" The staff member was rude and not professional. The place smells like urine near the counter. Thank you but I will not be back.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

This is the go to spot for great customer service at a UPS Store. This store provides more than…read morejust mailboxes, and shipping and passport pictures etc but it also provides great help 100% of the time. First impression say it all!!

This place use to be awesome. With new owners now. There is not enough staffing. Line is out the…read moredoor. We will be taking our business elsewhere. Waited 20 minutes to pick up my package. Not cool! Sure missed the previous owners. They care about their customers and definitely their employees.

Line out the door on a Friday afternoon, so there was a bit of a wait, but I was grateful to have a…read moreplace to buy stamps and drop off mail after the post office had already closed. Convenient location and parking. Friendly service.

Terrible customer service from the Indian lady. She was so rude as if we knew the internet was…read moredown. Do better and hire people who want to actually work!

This place was good generally and the owners are really nice…read more They also rebranded as they previously were a UPS branch, but now operate as independent owners of this business. They were always very friendly and able to answer my questions. I moved my mailbox only because I had to commute farther than I would have preferred. They are more competitive with prices than other mailbox services in my area, so they were always worth taking a look at. The only reason for one less star was they were open a little earlier than I would have preferred on most days and weekend and didn't have a DHL option.

Shout out to the friendly team for offering a smooth, painless package drop off experience. This…read morelocation has been our go to store for shipping out packages to family near and far. Everyone in the store has been helpful in answering my questions to understand shipping instructions for certain packages. There are several services offered outside of shipping such as notary, live scan fingerprinting, copy, faxing and shredding! Great one stop shop to get things done. Will I come back? Of course!

I've been using Mailbox Plus since opening my business in August of 2024, and I honestly couldn't…read moreask for a better place to handle my business mail. Reuben runs a tight ship. He's hardworking, attentive, and clearly takes pride in making sure customers are taken care of. Every interaction I've had -- whether quick or detailed -- has been professional, friendly, and efficient. His staff reflects that same energy, which says a lot about how the business is run. What I appreciate most is the balance they strike: everything is handled professionally, but there's also a genuine, neighborhood-style warmth that makes you feel valued rather than rushed. As a business owner, that peace of mind is huge. If you're looking for a mailbox service you can trust long-term, Mailbox Plus is absolutely worth it. I've been very happy with them and plan to stay for the long haul.

I noticed this spot on my way into the nail salon next door (Softy Nails). I had a package in my…read morecar that needed to be shipped, so I decided to stop in after my appointment. Nicholas was such a great help--he assisted me in getting my box together and had it shipped out very quickly. I was in and out of the store in under 10 minutes. Thank you, Nicholas, for your assistance. It was really nice to see a friendly face around the holidays. I know working with customers can be especially taxing this time of year. -Neko

The UPS store is close and convenient, and is now my go to location for Amazon returns that do not…read morerequire packaging. The staff are polite and efficient. They provide simple and efficient service. The customer service is much better experience than before. Keep up the good work.

Really bad customer service. Their English is not very good. The attitude of a Chinese guy is rude…read more He didn't do any thing wrong but he needs to learn how to be a respectful person and good customer service

I've used this service 3 times now. All of them were done quick & in a professional manner. Service…read morewith a smile goes a long way. My go to spot for all my RE notaries needs.

This is one of the best experiences I've had. Roma is very professional contacting her through…read moreyelp, she was quick to respond and was available for our needs. Roma handled my elderly parents perfectly and was patient, kind and professional. She was thorough and went through everything to make sure nothing was missed. Her briefcase was completely prepared with everything that one could possibly need from a notary public.