Its a hit or miss with customer service. The guy that runs the office is really helpful, can seem…read morevery direct but nothing too extreme. He's actually really helpful every time. Cathy, on the other hand....I guess depending on her mood. She can be so condescending to customers, getting irritated and rolling her eyes, talking to them like theyre five yrs old...especially if they dont understand. I caught eye contact with her before when I felt she was being rude. Then another day she seems nice, but its all a facade (If you aren't happy, find a new job because this one requires consistent good customer service). The other ladies are nice, its just simple, no drama. This location has a slightly lower price for p.o boxes, which is why I rent one there.

I went to drop a paquete and the lady who attended m say go to the kudos and donut your self lol si…read morewhy is she there, I just wasted my time , because the machine don't recognize the aq and the second person was a man who font have any customer service experience

Have always had a good experience dropping off packages or picking up missed certified mail has…read morethis location. This is one post office where people actually answer the phone and also help patiently look up packages. This isn't a regular post office so do not come here to buy, postage, envelopes, etc.

Not a post office. It's a mail distribution center. You can't even mail a letter here. There's…read moreno blue box to put it in. Waste of my time. I even got out of my car and walked around the building. It may have been one at one point, but not now.

Just recently went to get passports. We had an appt. It was very efficient and easy. Pawandeep made…read morethe entire process incredibly easy for us. Would totally recommend going here for passport needs

Our appointment was scheduled for 1:00-1:15 PM for our 3-week-old son's passport. We arrived early,…read moreat about 12:40 PM. We were called into the passport room at 1:00 PM. Passport Acceptance Clerk Avella P. identified two missing items: an email address and our baby's height. At about 1:02 PM, just two minutes into our 15-minute slot, she stated that making the corrections in the room would delay other appointments. She circled the missing items but did not explain that a new form was required or what our baby's photo needed. With 13 minutes left in our slot, the missing items were minor. If a new form was required, that should have been clearly explained, along with what would happen to our appointment. We were asked to leave the room while she served the next customer. When I politely asked whether we would be moved to the back of the line, she replied, "I don't know. My supervisor will speak to you." After we raised the issue with the supervisor on duty, a staff member named PRAWANDEEP (spelling may vary) assisted us at about 1:24 PM. We appreciate the help he provided. Newborns are especially vulnerable to illness, and we scheduled an appointment specifically to limit our son's time in public. Instead, we waited about 22 extra minutes near the counters in a crowded area, including people who were coughing, with no information on whether or when we would be seen. I understand applications must be complete, and my complaint is not about the procedure itself. It is about the clerk's customer service. Her manner throughout the interaction was dismissive. She gave us no clear guidance on how to fix our application and left us without any update on our appointment. We had to approach her ourselves, only to be told she did not know. While we were waiting, I also overheard her say, "And they expect this to be nice," after another customer who had asked her several questions left the counter. I am raising this so that other families, especially those with infants, receive courteous service and clear communication. I think this is the same person everyone's been talking about. But no action is done on the management side. So sad.

This post office sucks soooooo much. Cranky old Asian lady was super unhelpful and difficult. My…read morepackage wasn't completely sealed and I planned on using the label to finish off the deal. Wouldn't let me and said no. So then I said fine I'll pay for some packing tape and just seal it up she refused. Absolutely ridiculous. If you're going to be cranky and rude and unhelpful to customers stay home.

Another quick update on this US Post Office…read more As mentioned, this place is not a huge post office. It's small. I've stopped by this place a couple times last month to send out both Christmas cards and Passport renewal. Both times, it was quite quick. I may have waited once as there was one person in front of me, but after they resolved their sending, it was in and out for me in terms of payment. Both times there's a lovely lady who helped me out with a smile. Parking can be a hassle as there's only a small lot, and be careful because folks don't look when they come out of their spots. I've gotten hit almost a couple times as people quickly pulled out of their spots. But I think that's just something to be cautious of when in a parking lot. Otherwise, nice to have a small spot to help with my postal needs.

Always helpful and pleasant Newark PO is my go to, because…read morethat's where I go! Obviously, as I live here...

Not the best customer service. Came to pick up mail that was sent here from my apartments. Already…read moreinconvenienced with that. There's 6 people in line in front of me. Trang is the one helping me next at the counter and I give my ID, I let her know my address doesn't reflect where my mail is sent and she says she has to help the person behind me while I write my address (mind you it took less than a minute to write my address down) while I'm waiting 3 other people get helped behind me and now I have to wait even longer because of her inconveniencing me. I understand being patient, but what's the purpose of skipping me.

Have come here many times and they're are two ladies there who are SO helpful. They always help me…read morefind the cheapest way to mail my items and their kindness is always appreciated!

Two ladies were working in the office this afternoon. The woman on the right was nice and helpful…read more I came in to ship a package, but they couldn't accept it because it was packaged incorrectly. I went to the packaging table by the door to fix it, but another customer was already using the right side, so I went to the left instead. Unfortunately, the woman on the left was extremely rude for no reason. She started yelling at me and was rough with my package while I was trying to get it ready to ship. I explained that my phone was taking a minute to load the QR code, but she kept insisting that I show it to her and continued raising her voice. There was no line either. It was a very unpleasant experience and made me feel rushed and uncomfortable.

This post office would get 0 stars if I could. I'm a small business owner in Fremont who usually…read moredrives to the post office in Milpitas because they are more reliable than ANY post office in Fremont. I dropped off a package to ship priority mail on the 28th of June. I created the shipping label on June 27th. Today is July 2nd. It still says, "label created" even though I dropped it off. On July 1st I contacted the actual J Street Post office. An extremely rude Asian lady answered the phone. When I started to ask my question about my package, she just started loudly yelling. I tried to stop her from yelling. I told her to stop talking over me. I tried to maintain my composure, until I just hung up on her. Besides them being lazy, they're rude too.

On two separate occasions, mail sent from this location has either gone missing entirely or arrived…read moresignificantly late. I suspect this is due to irregular or infrequent mail pickups from this branch. For reliable service, I strongly recommend using the Union City or Fremont main post office locations instead.

Line out the door on a Friday afternoon, so there was a bit of a wait, but I was grateful to have a…read moreplace to buy stamps and drop off mail after the post office had already closed. Convenient location and parking. Friendly service.

Every time I come here they always have a problem and don't want to accept my Amazon returns due to…read morevery stupid reasons that oh it's in a clear bag and you need to buy a box from us or you need to buy tape and put more tape on it. All they want is sales from my returns. Especially the lady Kanchan. She's very rude and doesn't like accepting returns. This is the last time I'm coming to this location.

Dapinder was super helpful. Fast quick service and helped with Amazon order when Amazon did NOT…read morewant to help. Cannot recommend this store enough. Anything UPS related it's worth the extra drive to this spot because the service is top tier. Thank you again Dapinder.

I gave them return label scanning code and they refused to scan and print label. Bad customer…read moreservice experience as the person at the counter was sarcastically smirking throughout.