Just recently went to get passports. We had an appt. It was very efficient and easy. Pawandeep made the entire process incredibly easy for us. Would totally recommend going here for passport needs read more

Our appointment was scheduled for 1:00-1:15 PM for our 3-week-old son's passport. We arrived early, at about 12:40 PM. We were called into the passport room at 1:00 PM. Passport Acceptance Clerk Avella P. identified two missing items: an email address and our baby's height. At about 1:02 PM, just two minutes into our 15-minute slot, she stated that making the corrections in the room would delay other appointments. She circled the missing items but did not explain that a new form was required or what our baby's photo needed. With 13 minutes left in our slot, the missing items were minor. If a new form was required, that should have been clearly explained, along with what would happen to our appointment. We were asked to leave the room while she served the next customer. When I politely asked whether we would be moved to the back of the line, she replied, "I don't know. My supervisor will speak to you." After we raised the issue with the supervisor on duty, a staff member named PRAWANDEEP (spelling may vary) assisted us at about 1:24 PM. We appreciate the help he provided. Newborns are especially vulnerable to illness, and we scheduled an appointment specifically to limit our son's time in public. Instead, we waited about 22 extra minutes near the counters in a crowded area, including people who were coughing, with no information on whether or when we would be seen. I understand applications must be complete, and my complaint is not about the procedure itself. It is about the clerk's customer service. Her manner throughout the interaction was dismissive. She gave us no clear guidance on how to fix our application and left us without any update on our appointment. We had to approach her ourselves, only to be told she did not know. While we were waiting, I also overheard her say, "And they expect this to be nice," after another customer who had asked her several questions left the counter. I am raising this so that other families, especially those with infants, receive courteous service and clear communication. I think this is the same person everyone's been talking about. But no action is done on the management side. So sad. read more

If I could rate 0 I would. Website says walk in's 2:30-4 for passports. I get there before 3:30 and told I needed to be there by 2:30 to get a number since their walk-in capacity is limited, I checked the website before leaving work to get there! The so called supervisor is rude as heck. She cut me off at every word and acted like she didn't want to be there. USPS can do better! read more

La señora que me atendió fue súper grosera y poco amable. En lugar de ayudarme o explicarme las cosas con paciencia, me hizo sentir muy mal y terminé llorando. Yo estaba ahí tratando de hacer todo correctamente y creo que nadie debería ser tratado de esa manera, especialmente cuando uno está haciendo preguntas porque necesita ayuda. The woman who helped me was extremely rude and unhelpful. Instead of helping me or explaining things patiently, she made me feel terrible and I ended up crying. I was there trying to do everything correctly, and I don't think anyone should be treated that way, especially when they are asking questions because they genuinely need help. read more

Very bad experience. It seems I encountered the same rude female passport staff member described in many other reviews. She was impatient, sarcastic, and dismissive toward very normal customer questions. She mocked my DS-11 application as "confusing" instead of simply explaining what needed to be corrected. The payment process was especially frustrating. There is a passport fee and a separate $35 acceptance fee. When I was writing the check, I simply wanted to confirm whether the $35 should be included. Instead of answering a basic yes-or-no question, she repeatedly told me to read a long fee notice posted at the counter. When I asked again for clarification, she still would not answer directly and even told my husband to read it instead. If customers do not understand a posted notice, staff should be willing to explain the fee clearly rather than make them feel stupid for asking. She also complained about previous customers using Google to look up passport requirements and said people should not be searching for this information on Google. I found that comment very unprofessional and uncomfortable. Afterward, I looked through recent Google and Yelp reviews about passport service at this location. **From the recent passport-related reviews I saw, roughly 80% were negative and described what appears to be the same female employee or the same pattern of behavior**: rude, unfriendly, dismissive, sarcastic, or unwilling to answer reasonable questions. What surprises me most is that these complaints have apparently continued for a long time without meaningful improvement. This is a customer-service role involving a complicated federal application process. People will naturally have questions. If you have a similar experience, I strongly recommend not only leaving a Google or Yelp review, but also filing a formal complaint with USPS: https://emailus.usps.com/s/personnel-inquiry You can also submit feedback to U.S. Department of State Passport Services: https://travel.state.gov/en/passports/contact-support/share-feedback.html Customers should not be mocked or treated with contempt simply for asking reasonable questions. read more

This is theeeeeeeeee worst post office ever! I'm a small business owner who sends handmade candles to my customers. I packed REALLY well 2 packages and sent the out via this post office, same time, same day, going to Sacramento. 1 package is out for delivery and the other one is in some distribution center. Why couldn't both packages get delivered at the same time? Not only this incident happened. I dropped off 2 packages (different orders) and both arrived damaged. It's seems that WHENEVER I drop packages off here, something goes very wrong. My store is in Milpitas. I live in Fremont. When I've used the Milpitas post office, nothing ever went wrong. The government is just SAD all the way around! read more

If you have any question regarding passport per Simi they don't answer any question related on getting a passport. They are not allowed to answer. I was just going to ask if it's the same form for my minor, and by the time of appointment where and who should we talk to. She saw that I was holding the form and as soon as I approached her, she blocked me right away by saying "we don't answer any question regarding passport". She didn't even gave me a chance to talk or ask. She don't even know if I wanted any other service. So if you see Simi on a Saturday don't even bother to ask I guess she's only there to her co worker and sit there. A Lazy worker that just want to earn money but don't want to work. No customer service at all. read more

Worst post office to do drop off. There is a hole in a wall, no one watches it. I dropped off a package three days ago, still not recorded that they received it. Is it loss, is it stolen. Go to the Newark post office you'll have a better experience. read more

THIS IS ONLY FOR PASSPORT SERVICES. I don't have the option to add ZERO stars. Avoid this office if you really want to save your sanity!! The person who attended us is the rudest and most unscrupulous person I have ever met in my life. She has that job because we are the ones using the service, yet she treats you worse than if you were trash. She speaks as if she's superior, and you'd better not ask her anything, because she'll respond in an annoyed tone as if you owe her something. I don't know why the person who used to help before wasn't there--she was kind and helpful. This one is not. She just wants you to hand things over and leave as quickly as possible without asking any questions. Basically, she doesn't want to be bothered, and if that's the case, I don't understand why she works there, since that place is meant to serve people. read more

For the passport office, the young indian man who helped us take passport photos for our two month old was amazing and did a fantastic job. He is awesome and even retook photos until it was done well. The older asian lady working with him is awful, though. She wasn't even servicing us and still had the time to throw sass at us? Her attitude is so unnecessarily combative - she is trying her hardest to create a toxic workplace environment. Btw, I overheard that if you are exactly 5 min late to your appointment, she will go on a 15 minute break and close the office until she is back? Extremely rude and unprofessional. 3 stars since the young indian man is a 5, and the mean old asian lady is a 1. read more

This rating is for the passport services in the post office. The lady in the passport service is rude and unfriendly. When we try to get the passport application info from her, she is not friendly and without looking at us and said all passinfo is on the wall. Note that I am the only one in the office and no one else and she is not busy. We will not go to this office if possible, hope they can be more friendly and helpful read more

This review is only for passport application. We took our 4 week old kid for PP application submission. The lady is so rude that you will feel hell in that room. No sense of respect or having to deal with 4 week old baby. Never coming back to this place. She is there for 2-3 years now. She will make you feel useless as if you are asking her kidney and she is doing grand favor to you by even talking with you. She has been rude to her co-workers as well. I see number of people having same experience. Why no action is being taken. read more

Unfortunately my husband and I had a bad experience in coming here for Passport renewal. We're not even beginning the process we were already disappointed. The attitude of the lady was so rude and the way she answered our questions seemed so lazily and whispered voice. She had giving us an attitude that youre so stupid for your questions. We tried to be sport and smiled to her but same attitude. So we just went out and felt that we cannot trusted someone with our important documents. So sad. read more

There is no zero star or I will give it to this place. The stuffs in passport service are so rude and not respectful. Like everyone owes them money. They treat you like slaves. And nobody tech them that who are they. Don't go there is my best advice for you. read more

The most jaded, miserable people in town. Simi (or whatever her name is, one of the older Indian ladies) was rude, dismissive, and completely unhelpful. This has been my experience all three times that I've visited. The only person even somewhat kind or willing to explain things is the older black lady. Terrible customer service from most staff. Just terrible. Wondering if I should even bother having a PO box. read more

This is the best post office in Fremont I went from mailing letters to passport help and I'm amazed what a wonderful person who helped me no words could describe how helpful this lady was Maria from Philippines i will give her a 100 % ++++you just don't find people like her. read more

Staff is professional & polite. I have always received accurate responses to my inquiries. The same delivery services at lower cost.

They tried to deliver a package that required signatures a few days ago. Today, I came to the post office and tried to pick up my package. I wanted to come early because it's a holiday weekend and people have things to do. To my surprise, no knows where my package is. The employees were nice and accommodating but there was no package. You would expect a standard operating procedure with something as important as people's mail. I am trying to expand business, and at times, the only way to get what I need is through the mail. It's very upsetting and unforgivable. read more

3.5 Stars. If mailing packages this USPS has a drop off window on the right. Just print your shipping label at home using USPS, stamps.com, ebay, paypal, etc.. and tape it to your package and you drop it into the window without having to wait in line. They empty the bin behind the window when its full so very rarely the bin wont be there. It's only happened to me once. Other places don't have this and I always feel rude walking up to the front and putting my pre-labelled packaged on the counter because it feels like I'm cutting in front of a bunch of people. I also like this location because they open at 8:30 compared to the Trimboli USPS. Parking lot is also easier and larger to get in and out than the Trimboli spot. read more

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This complaint and 1 star is for the employee Leonetta Jenkins the African American woman working at this location. I came in asking for box recommendations for my items to ship so she points me to where the boxes are. I brought it to her and instead of helping me she laughs like a hyena loudly and says you can't fold the box? I told her I thought it was a courtesy to help out a customer and that her laughter was unprofessional and unnecessary. An older customer next to me showed me how to properly fold the box and I told her shame on her for not doing her job and not helping out like this guy just did. Her supervisor appeared a few moments later and I asked him to the front and told him about the experience. Once he stood next to her, she changed up her attitude and in front of her I asked her to laugh while her supervisor is next to her now while mocking her laugh. She got quiet real fast knowing seeing things got real. I wrote a complaint form in front of her letting her know this will be the last time she acts out like that with anyone. read more

Usually an extremely long wait so I try not to come at peak hours. The place usually is stocked with the most selection of boxes, packaging, and envelopes and it is larger than some other post offices. If you don't want to stand in line, the kiosks are your best bet. read more

this post office service, in fact, all post office, dont provide services. I tried to call 800 #, had to wait at least 40 mins. Its time for all those Goverment employees to be more efficient. This is like going to DMV read more

The post office woman who helped me today at the US Post Office on Dusterberry, Raj, went out of her way to help me with some hard-to- pack up items. She was very gracious and kind, and I'm so glad I was called to her station. read more

I've had problems with my mailbox not shut and it's always the same mail person leaving it open for the fourth time. Sometimes I find multiple store prints crumpled and almost destroyed inside the mailbox. I think it's the same Mailer who I caught once slamming and not closing my mailbox before. I already caught her once and told her why she slammed my mailbox and she said she's too busy (??????). I'm really getting close reporting her to the Postmaster of the Post Office in Dusterberry branch. She did it again leaving my mailbox slot open today 10/21/24. Can't wait to spot her and take picture of her while delivering my mail. read more

I would like to give a huge shout out to Simranjeet Kaur (Supervisor of Customer Support at the Dusterberry Post Office). I had two missing packages that showed as delivered. She called me four times after I emailed and not only listened to me, she went above and beyond contacting a number USPS employees who were in our neighborhood that day. She was always polite, patient, and willing to listen. After 4 days of committed communication, we were able to find my missing packages. read more

Pawan is very helpful in the passport department! Thank you so much for being knowledgeable and making the process super smooth. Immaculate service! read more

Friendly prompt service; convenient schedule especially on busy weekdays and weekends

called to ask about passport renewals for minors and the lady was very rude and hung up on me 3 times. the fourth time i called back someone else answered and i asked the man to give me the lady's name but he gave me her last name (Kaur) and not a first name probably thinking i wouldn't know the difference. When i said i wanted to be transfered to a manager to file a complaint the lady got back on the phone all worried then hung up on me. read more

Like usual, my husband and I sent our mother the Mother's Day card-to Taiwan just now- usually it's about $1. This time we were told $2.55! The card is very simple no chance overweight! So I asked why so expensive, as a reward, we asked to pay $2.80!!! read more

Came here to submit my change of address and the person who assisted me was helpful. Although she had to check with her supervisor if it was okay to accept my change of address because my address didn't match my driver's license. It didn't take long for her to check, but I wasn't sure if that was some protocol. It's also annoying that you can't renew your PO box unless you are 30 days prior to when it is due. Last year renewal was $200 something for 12 months. I'm scared to see how much it is now as I had read some where it is increasing again :( read more

This is what happens to your mail when the mail person is too dumb to close the mail box door! read more

US Post Office - Post Offices Near Me - Fremont, California

I have had a package waiting for two weeks as " acceptance pending" when I track it. I have called and emailed and there is no way to find out where it is. This is not the first time they've lost something. read more

The worst service and ridiculously useless government po Lost my on hold mail Then after sending 10 days of mail out to be delivered it was supposedly "stolen" Manager couldn't manage restocking toilet paper in a charming factory read more

I called to track my package, first of all the Indian lady put me on hold for long time. Then she didn't had the patience to find my package, she just hang up on me. read more

3/10/2024 Fremont Brabch on dustenberry branch Ellen Rude and attitude with customer she needs a break maybe or learn how to be people friendly read more

This post is a update: my box is still empty. Went to the area Post Office today all the post officers gave me was a "Yellow Pages." As well told me the reason is because the main Lock Box was damaged. So if I could would give them a "0" read more

US Post Office - This is my mailbox. My USPS department said they would investigate and get back to me. The box has been empty for like 3 wks - Post Offices Near Me - Fremont, California

Went at 9:30 am to drop off Packet for passport. Since I live fairly close, I knew better, but website said drop in service was available. I have seen the lines out the door in the past. Line not too bad. People had cards with #s. Asked where to get them? they said someone would come out of the back and give you one... I was SHOCKED to see elderly and handicapped people in line with no chairs or benches for them to rest on while waiting...Come on USPS... A postal employee came out and said no more #s until after lunch! Come back at 1 pm! It's 9:40 am! Couldn't come back today! Off to find another post office that has a passport office... read more

Service is very inconsistent with frequent incorrect mail delivery. Mail will be delivery mornings, middays and after 8pm. Once you receive, you will find neighbors mail in your box and visa versa. Worse, when calling the Dusterberry office their system will be busy after several rings so you cannot leave a msg. read more

People here would loss their head if it werent attached to their body. They lost my package multiple times when I'm located right next to them.. and every time I come to talk to them about it, they seem surprised that I'm mad.. I guess brain cells are not a requirement to work here. read more

Very nice location People and customer service desk is very nice and pleasing Defo one of the nicest PO read more