Went there to mail a large envelope and there were at least 8 other people ahead of me but there was also a self-serve kiosk and someone in the line to check in with us. I thought it was a nice touch to have a postal employee ask what we were in line for and he tried to help those that had easy questions. Line took about 10 minutes which wasn't too bad. read more

I remember the days where they used to have all these supplies at the front counter when I used to live in the area when I was a kid. Boy the times sure changed. No supplies up front not even an industrial sized tape for customers to wrap packages while waiting in a super long line. Pens either non-existant or not working. Rude staff, mean staff, underpaid but no excuse to be rude to paying customers. But what choice do we have drive 5 or 10 miles to next town and send out items to another post office center or Annex. Not much we really can do but deal with. There is a self service. If anything the self service kiosk is more friendly than the staff. It even told me to have a nice day. The saving grace of my trip to the post office. Can't leave without my forever stamps. read more

Wait is long and their machines don't work. So do not recommend this location. Waste of time.

An ID was not good enough to pick my package up. It was a big inconvenience and lack of concern I experienced trying to retrieve my package. I was told my package was at facility but I couldn't pick it up there because my address didn't match my id. ... Crazy how a 50 yr old was denied his own package. I had multiple items on me with address that included my bank accounts, medical insurance, car insurance etc. Just ridiculous and petty if you ask me. read more

Each time I've needed customer service, all the employees are friendly and helpful. The location is central to Union City and a few blocks from the freeway exit. read more

US Post Office - Entrance area where you drop off large envelopes and big packages. - Post Offices Near Me - Union City, California

Late post, but I had to complain about replacing a Communal Mailbox. It was damaged and torn out. Communal Mailboxes do not belong to individuals. I know because they removed our individual mailboxes, and it was USPS that installed Communal Mailboxes. After months of not replacing it, the neighborhood asked the Post Office to help, they told us...WE had to replace a Government Owned property that was not installed by us, nor did we ever ask for, but when it was time to service it...it became our responsibility. How does that make sense? Instead of making it simple by just replacing it, and maybe billing us...they suggested we gather the neighborhood to collect the money. Do you know how complicated it is in this day and age to organize such matters? Regardless it shouldn't be our responsibility. When a street lamp goes out, does the community have to collect money to fix it? Do we have to collect money to fix the roads? No...CAUSE WE PAY TAXES. We don't own Government installations and shouldn't be responsible to fix them, the fact the managers don't know this shows the complete incompetence and lack of training these people have. The lot of them should be fired. They're terrible civil servants...and as someone mentioned before, a lot of them do not speak English as their first language. Customer Service is predicated on communication. If they are to be first level Customer Service their grasp of the English language should be strong. read more

Absolutely.Worse.Place to go if you would need to change an address for a relative. Went there twice emailed. The Post Office 3 times and still the address has not been changed. Customer service sucks. Because I don't understand the staff due to their extremely thick accenot to be a little anyone but still, I had to ask them several times what they meant. Customer service is ridiculous. read more

I never have trouble mailing my packages and it's always so fast/easy when Khin and her gentleman co-worker is working. Today, I was assisted by Cam and she was extremely unpleasant to work with. I had my package and barcode ready to scan. First thing she says loudly, "That's not priority shipping for return, you can't use this box!". She didn't even scan the barcode. She assumed my item was a return and it wasn't priority. I was shipping a package to a customer.. With attitude, she said "we'll see if that's priority shipping". I felt a bit embarrassed because there was a long line behind me and she was so loud about it. Making me feel like I didn't know what I was doing. Mind you, I've been her 10+ times before and never had any issues. After she scanned the barcode, she realized she was wrong. Didn't even apologize on her tone or how she acted. Never judge a book by it's cover. read more

Exceptional service as we stopped by to submit a passport application for a baby. The lady helping us went the extra mile and answered all our questions. So, proud of the team at this post office and every other locations who work hard, smart to keep us connected as a community especially in this new covid world. Thank you so much. read more

Is it part of the job description here to be a complete asshole? I literally had FOUR packages that I had already pre-scanned but they wouldn't fit in the blue bin so I brought them up to the counter so the worker could just put them in the back, he started showing attitude immediately as if I had just given him the biggest task in the world. It would've taken him less than 20 seconds to just take the boxes but he would rather be rude and tell me I'm holding up the line. Last time I checked, whether a person has one package or ten, you still have to do your job and help them. In this case it was four that he just had to put back. If you hate your job, get another job. Don't project that shit onto customers. read more

I have physical trouble walking and the ability to drive up and mail my bills has been great. Now they removed the drive up mail boxes. In the last sixty years I have never had mail lost. In the last two years three times my mail did not get to the address it was intended and was "misplaced". Service at this postal office has gone down hill. Poor management, poor service and looks like it will never get better but worst. read more

I sent my godson a birthday card in February and it wasnt received, so I sent him another one and again it still hasn't been received. He's a little boy who just wants to get a nice card in the mail and he's been waiting a full month for something from his nina. I dropped it off at the mailbox drop off outside the building. I inspected it before dropping it in and it looked fine. Not sure if it was broken into or what, because my cards have not been delivered. But really, twice? read more

Terrible service... Worse in the Bay. The manager refused to help w/ my refund because it was the fault of another branch. Which I did not understand since the USPS is gov owned. It shouldn't matter which office I go to & to expect me to drive where I shipped my package is crazy. On top of that, the supervisor is rude, unhelpful & yells at customers over the phone. The most unprofessional staff I've ever encountered. The USPS has really gone downhill. Don't even get me started on certain mail carriers in the area who throw your packages & make YOU pick up the packages they're too lazy to deliver. *I got Ring camera proof. read more

UPDATE: I recently visited this post office again due to a package being sent to the incorrect location. The associates working really went the extra mile to ensure that I received my package and even called the mailman to ask that he wait for me to meet him during his route. I feel it is fair to update my review being that I had an experience that was above and beyond what I had previously. read more

This location was not anything special than any other postal location. The postal personnel needs to have friendly staff to help the public

This USPS is terrible. I went to drop off my packages at the drop off box, and because I run a business I ship quite a lot of packages. The Asian guy that works in the post office which is the supervisor I believe, would tell me to go drop my packages off at the dock because it's too many packages and too much work for the workers. Hence "too much work"!!! How UNPROFESSIONAL to tell a customer that. We couldn't even find the dock, not that we have access to and enter, at least... He tried to push me and my boyfriend out of the post office, literally TOUCHING us to get us out, threatening he'd call the police. Because we can legally drop off all the packages here..... Ridiculous. I recommend going to the post office in Fremont! They're fast and their customer service is A1. Do yourself the favor!! read more

I came here twice: one time to drop off a package with a prepaid label and another time, to send something out to a client. The first employee who assisted looked miserable. He didn't greet me nor said anything. I just handled him my package, he weighed it and gave me a receipt. The 2nd time I was there, the lady that helped me was much nicer. She actually greeted me and was so friendly. The 2nd time I came, it was a Tuesday, around 4:25pm. The line was 15-people deep but the line moved relatively fast. In terms of parking, there was a few parking spots left but this location is always so busy. There's always cars coming in and out of the parking lot. Depending on the time you leave, exiting is somewhat difficult due to the location being on a busy main street. read more

Came by to ship an item. Customer service was great. The females were all kind and helpful. read more

US Post Office - Post Offices Near Me - Union City, California

Long wait. Staff is usually friendly though. Some new rule that if you mail packages in California and it's over a certain weight, then you can use standard shipping, you have to use priority. Even though the prices were the same, I wanted standard because the person wasn't going to be in town at the time the priority was delivered. So this is really a complaint about the services offered, not the customer service staff. read more

US Post Office - Post Offices Near Me - Union City, California

this U.S. post office was a destination to drop off my california ballot. didn't notice the drive by box at the left side @exit until i had already got out of my vehicle. dislike dropping off mail at any standalone mailbox since they are prone to pilfering. only 2 lanes open inside, drop off slots available inside. cheerful postal employee nearby who was there to answer questions. time arrival to avoid peak times (whenever that is). closes at 5. ur satisfaction will depend on luck and/or how quick service is or isn't. read more

Horrible people and service, I just swing by to get priority mail envelopes, and the lady at the next window asked me for helping her to do the translation to her customers who only speaks Mandarin, so I helped. But minutes later, there was a black/very dark skin man came out and so loud to tell us leave and go to the corner to talk without understanding the whole situation, and those two seniors haven't finish their questions! Not sure if he's discrimination or what, all I know is he's so disrespectful! 1st: I had been asked to help two senior customers for translation from the lady who works there but I ended up got rude and unrespectful treat! 2nd: He suddenly came out from the back and directly kicked us out from the counter without understand the situation and the customers needs! 3rd: How can we asked for postage information/questions if we go to the go somewhere to talk without understanding the whole situation!!! 4th: After helping, no one ever appreciate me for helping them, not even a simple word thank you but all this shit and attitude!!! Those people are so low class and rude, treat customers like a shit! read more

The person who runs the retail area is so stupid. Go to the Fremont PO. They are nicer and knowledgeable.

Easy in and out, great location, short lines. The staff here are very friendly and helpful.

Passport renewal was smoothly and promptly done. Perfect job. I was given an appointment and nice and on time. Told me how long it will take to get my passport. read more

I've been to the local post office several times in the past week to drop off packages. To note, I usually strive to go around 9-11 am as I find the foot traffic is not too bad then. However, when I have found myself here on a busy Friday, I have been consistently impressed at the quick, efficient customer service being provided. My usual interactions with the staff have been pleasant and helpful. It makes going to the post office a more pleasant experience! read more

Absolutely horrible customer service and attitudes. No help at all. They don't wanna help with any returns or anything. Hoka has a return deal with them... they won't even scan the QR code on my phone that Hoka has for the USPS. It says that they will print it out as well.. yeah nothing. No help once so ever. Will be trying to return at a different office read more

This is the closest USPS to me so if i have to, I end up going here despite having a couple of bad experiences. There is always going to a line of at least 4 people no matter what time of day you come so expect to wait for 10-20 minutes depending how many people are working. I used to come here when I had to send packages internationally but I stopped since they weren't very trustworthy. They messed up so many of my package deliveries. They even lost my passport somewhere and they wouldn't admit it was there fault, instead, they blamed me saying I should have tracked it. But yes, it was essentially my fault for trusting the system and the workers. Some of the staff can be really rude especially when you ask them a simple question. They'll look at you and give you the "you're so dumb" look. I feel like they honestly don't care about your package. Unlike UPS, they always try to secure it and make sure there's tracking just to put customers mind at ease. read more

I placed 6 letters in the blue mail box in the parking lot. They went missing. None of them were cashed by the bank. I went into the post office and spoke to a lady behind the counter. All she could tell me is that letters get stolen now a days. Really?!. From where? She's implying by the people who are too receive the checks. Mind you the bills I paid are the PG&E, the Garbage, my car insurance my credit card etc..all these stolen?? Mmm?? Now I have to stop payment and pay late fees. I think you need to look at your employees. Oh by the way I did ask if the mail box happened to be vandalized or something to maybe cause the missing mail. She said no. Go some place else. read more

Worst customer service ever!! This is the second time I have placed a package to be mailed in the after hours mail slot on the wall. The package was never scanned. It appears it has just disappeared! The phone lines are always busy. You cannot talk to a live person on the phone there. After going into the post office to inquire about the package, the supervisor refused to come out and talk to me. The postal worker told me there's nothing that they can do because it was not scanned. They offered no apology or a solution to the problem. I now will drive to a post office further from my house just to make sure that my packages are taken care of and that I receive the proper customer support that is expected. read more

Came in to buy 25 bubble mailers, but the Indian gentleman would only allow me to buy 5. Why have them for sale and have no limit sign? I had to wait in line as well. The Filipina lady said to go to Office Depot instead and when I asked where is the nearest one, she said I dont know. Try Amazon. Dont deny a customers service when theyre trying to make a purchase who was patiently waiting online. read more

This place sucks. The line always seems to be a minimum of 20 minutes, most of the time it's longer. People (customers) are rude and yelling, the employees are never happy. From now on I'll find another way. The post office just isnt getting it right. Life's to short to use a service that has zero accountability and less respect for its customers. On second thought it could just be this specific office that sucks so horribly. Hard to say really. read more

Just like most people i try to avoid the post office like the plague but i have had to come here a few times to drop some things off and pick some things up, the service her is typical government run slow as hell so be prepared to wait but they know you have no other choice so they don't give a F and you know you have no other choice so you just suck it up and wait. I have noticed shorter lines during the middle of the day when everyone is working so try to come during those times, for after hours drop off you can still go inside and drop it inside the larger drop box (the outside drop boxes in the parking lot only take envelopes) read more

Talk about a stressful experience. The hubby knows the postmaster, so he was told that we could just show up today between 10 - 11 and he would push us to the front of the line. Nice...I was excited that the process would be so easy. We show up right at 10 and were told we had to make an appointment. Ummmm....kinda did lady. When we are told to show up at a certain time, I would call that an "appointment". My hubby then asks to see his buddy, the postmaster who of course recognizes the hubby and takes us to the back where the passport nazi works. If I had known it would be this painful and difficult to get our passports, I would have just said forget the whole thing. Damn! I really don't know what her deal was. The hubby said she didn't like being told by the postmaster (her boss) that she had to work on our passports. She definately gave a new meaning to "going postal". My god she was the poster child for it. I came fully prepared with photos, ids, birth certificates and of course our filled out applications...but no, she didn't like the fact that I had "copies" printed from the online application and not original printed applications, so she made me and the hubby fill out 4 new applications. Really? Was that really necessary? Wow, she was trippin'. We filled out 4 applications again just so not to piss her off more but I was fuming. She was also really rude to my kids, who of course wanted to see what's going on...they're children for goodness sake. Sorry they got in your way but really you could have asked them to move nicer than you did. My kids kept saying after we left that she was "not a nice lady". That was an understatement...she was downright....bee-at-chie. After filling out all our applications, ids, photos, etc., etc. I was happy that we were done but of course there was the small issue of payment. They don't take credit cards for passports, so bring a checkbook or be prepared to pay with a money order you can purchase from the Post Office. Passport nazi can't do math, so make sure you check your figures before you write that check! By the end of the "appointment" I had a huge migraine, my hand hurt from having to rewrite 4 applications and I just wanted out of there. My tip? Go to the post office on Dusterberry in Fremont for your passports. read more

I tried really hard to like this post office. It's walking distance from my home. But I just can't understand how I have to expect to wait in like 30 minimum each time when there usually is just 2-3 people in front of me. I waited yesterday for 35 minutes only for her to shut down the office. I came back today. Waited 25 minutes for her to tell me to fill out a form and get back on line. Cause I just have all day to be at the post office. She's a friendly woman but just doesn't understand we can't hang out there all say and wait in line. It's not even the holidays. I'll just drive. Even though it's a two minute walk from my house to a post office that actually runs like a post office. read more

i hate some of the employees there. I went two days ago to drop off a prepaid package and the lady at the counter said my box had the wrong label. Then I called the company I was returning my product to and they said everything was correct. Then I got back in line, got a different employee and they took it. Today was also the same issue. The same lady at the counter refused my box because it was white and resembled the usps box. It was a white box with similar dimensions to theirs. I had to go to Walmart and buy a brown box and buy another label. I hate this place. I'm only shipping packages by ups or fedex now. I don't care if it costs more. The usps is bs and a waste of time. read more

This post office is generally always busy and always on their toes. Even if the line is long you only wait about 5-8 minutes. They do have one of the automated postage machines but it takes just about as long to use one of those as it does to wait in line here. All counters are open every day. Some of the people aren't always that friendly but they aren't rude. read more

Got a notice in my mailbox that they couldn't deliver a package. Attempted to get it redelivered but no luck at all. Decided to pick the package up at the office, only to find out the office doesn't open until 9am when the notice given clearly states 8am. read more

US Post Office - Post Offices Near Me - Union City, California

Horrible customer service. EVERY TIME I go in this post office I'm never satisfied. I'm always waiting in line and end up wasting my time because everyone is rude and helpless. Today I go in because I get a notification my package has arrived at the post office. I wait in line. I said, "I'm here to pickup a package and i also have my ID on me". Dude ask for tracking # and name. Does his thing on the computer and says let me go look in the back. Takes 4 minutes comes back says, " we have it here but I can't release it to you because we have to sort it out and scan it' LIKE ARE YOU KIDDING ME? YOU COULDN'T HAVE TOLD ME THAT AFTER I GAVE YOU MY INFO AND WENT TO PHYSICALLY CHECK IF IT WAS THERE ?! If you knew where it was was then why didn't you scan it? ALWAYS. ALWAYS A FUCKING PROBLEM HERE. Now I have to wait til tomorrow to receive it. Which it's whatever. read more

Nice spacious layout, clean, and staff gets you in and out quickly. I haven't been here during a rush hour so I can't speak to what it's like when it's super busy, but I came here on a Friday morning when there were only a few people around and was able to get my priority package mailed out right away. read more

Terrible service, please also fix your Dropbox because it's not as smooth or even good size as the other post offices I've been to like the Fremont one. Wait time is super long and terrible customer service read more