The workers are straightforward and clear. If you're doing a passport application/renewal you have to make an appointment or LIMITED walk ins on Tuesday,Thursdays and Fridays from ONLY 9am-10am. If your doing walk in I highly suggest being there at9am. You will be last to be served but if more walk ins come after you, you will be served before them. Also workers are super helpful and patient. read more

US Post Office - Post Offices Near Me - Hayward, California

I am writing to formally complain about the treatment my family and I received while attempting to complete a passport application for my 20-month-old daughter. During our appointment, my daughter was initially crying because she is very young and was unfamiliar with the environment. After some time, however, she calmed down, began smiling, and was willing to engage and have her picture taken. Because she is only 20 months old, she was understandably scared to stand on the chair and needed a little time to adjust to the situation. Unfortunately, the employee assisting us, Amy, showed very little patience or understanding. Instead of providing reasonable assistance to a family with a very young child, she was rude and disrespectful toward me, my husband, and our daughter. Her behavior made the situation much more stressful and caused my daughter to cry even more. There was also an issue with our paperwork. I initially forgot some of the paperwork and returned as quickly as possible. I had told Amy that I would come back on time. When we returned at approximately 1:20 p.m., there was already another customer being assisted. We understood and were willing to wait. However, when we were finally able to speak with her again, Amy told us that she did not have time for us and did not want to continue trying to take our daughter's photograph because our daughter was not immediately engaged. I understand that employees have schedules and other customers to assist. However, I believe that reasonable patience and professionalism should be expected, particularly when dealing with a 20-month-old child. A toddler cannot be expected to immediately sit or stand still, look at a camera, and cooperate perfectly on command. Our daughter was actually beginning to smile and engage, and we simply needed a few minutes of patience to help her become comfortable enough for the photograph. Amy did not appear willing to give us even a reasonable amount of time to try. Her attitude and comments made us feel that we were being treated as an inconvenience rather than as customers who were trying our best to complete the process correctly. I subsequently asked to speak with the manager, Kaur. Unfortunately, I was also disappointed with the way our complaint was handled. Rather than listening carefully to our concerns and attempting to address the situation, we were essentially told to go to another office. We understand that other offices may be available, but that does not address the way we were treated at this location. We were not asking for special treatment. We were asking for basic courtesy, professionalism, and a reasonable amount of patience while trying to obtain a passport photograph for a 20-month-old child. I respectfully request that this incident be reviewed and that the conduct of the employees involved be addressed appropriately. I also hope that staff can receive additional guidance on how to handle families with infants and toddlers, particularly when a young child needs a few additional minutes to become comfortable with the photograph process. My family came to the office expecting to receive professional and respectful service. Instead, we left feeling humiliated, frustrated, and upset, particularly because of the way our young daughter was treated. read more

Letter with tracking and certified..... This letter sat at the post office on Santa Clara for three days before it was delivered. So why? standard size, business envelope Was it it heay for you? You just didn't care if it was delivered in a timely manner? The postal service can't be trusted. 94545 read more

Waste a lot of time to come to there just for zero outcome, the receptionist woman is dense and she has literal zero clue about mailbox update. Highly recommend you to use another post office unless you have gas to arrive to there until a receptionist with functional brain show up. Very disappointed read more

I came on a Thursday around 1 pm to pick up my mail that wasn't delivered to my community mailbox. It wasn't super busy, but because this was late February, a few people were mailing off their taxes and holding up the line. They have a self-service machine that can help with printing postage for those with enveoples and packages to go. If you are only there to pick up mail, they do have a dedicated pick-up window for mail pick up with a bell on the left side. Overall what I expected from a USPS. I've had better and worse experiences at a USPS office. read more

Let's get down to it: 1) There's always parking. 2) There's a self-service weighing station. 3) The employees are helpful & pretty nice. 4) It's clean. 5) Pretty stocked with Priority Boxes. That's it. What more does a Post Office need to offer? read more

I did a walked-in to get a new passport and the service was really fast and friendly staff.

I love this post office! the staff is very friendly, kind and helpful. They move as quick as they can and are mindful of lines. I really appreciate all the help I received today from Gee. Thank you!! read more

The Hayward main post office is clean organized and efficient. Customer service is very helpful. This is my go to even though smaller post offices may be less crowded. And there is a drive through drop off for your mail around back. read more

I had made an appointment to process a passport. We arrived on time and we were called immediately. The service was great. They gave us the forms, took pictures and was able to pay with a debit card. Very happy with service. read more

service here is the worst! Mail box key can take up to 30 days.. so I waited patiently. Here I am 45 days later so I go back to ask where is my key and they said "did you get a call, if not then it's not ready" so then I ask how much longer it's been more than 30 days. All they said was "we will call you when it's ready" Haven't received mail in 45 days. my mail box better be stacked when the key arrives!!! read more

Todo estuvo muy bien. Rápido y fácil muy buen servicio, gracias por abrir temprano y por aceptar las personas sin cita.

I can not praise the self serve machine enough, so many people are waiting in line when they could use the machine to set up passport appointments, print stamps or shipping labels. For me that's a good thing though because I was in and out within minutes. read more

US Post Office - Post Offices Near Me - Hayward, California

Post office hasn't delivered my mail in over a month and won't respond to cases opened on USPS website. I am now forced to escalate any issue with this post office location to the Sacramento Consumer Affairs office for USPS and I suggest you do the same so someone outside of this office is aware of how bad the service is here. read more

I really want to emphasize the Passport Staff was really helpful friendly. They made sure every question was answered and every bit of information was appropriately documented. Unlike the other Post Offices, who thumb their noses at your questions and made it that much harder to get your Passport. I did wait a long time, but it was really worth it to make sure it was done correctly. read more

I am really tired of this location not training their door to door postmen to not scan packages when picking them up from residents. It's getting old and I've even reached up to upper management about it and the postmen are not trained to do so. read more

I came in on Tuesday when the office was open for a little less than an hour. I lined up to pick up a package. The wait was considerably long, but I got some of the best help ever. The ladies were attentive and had a calm demeanor while assisting me. The main person to help me was a lady with blue frame glasses. My additional questions were answered and I was able to successfully able to pick up my package. This lady also helped at the same time as another customer (who had needed more help than I). I also learned that the main employee in the pickup package area was not present at the time, hence why there was a longer than usual line. I'm still impressed with how the ladies in this area of the office were able to do their best with assisting the customers. I may have come on a bad day, but I didn't feel any frustrations that other customers felt. read more

i actually found a post office that wasn't closed during lunch time nor did it have a long line at it's service window(s). there were blue drop boxes on a drive by basis or by dropping it off while going into the substation. since there's a large post office distribution center next to it, there may be enough associates to stagger lunch hours. dropped off my contribution to black history week..... read more

US Post Office - Not closed during lunch hours - Post Offices Near Me - Hayward, California

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Applying a passport here by walking in, getting line before the door open, the line move super slow, they call one number every 30 minutes, nobody tell you how long you gonna wait, I wait on the line more than 3hours, been told one staff needs to take lunch, only one working, no chairs, no restrooms, and wait forever...... read more

If you need passport help run, don't walk away from this USPOSTAL service. After being referred to 3 different lines and waiting, the attendant chose to give me 2 seconds of her time and help while I was in line after grabbing her attention for 2 important questions which were not answered. This was a walk-in (grant it) but the least help & customer service I've only heard about the USPOSTAl service before. I was not helped in addition to feeling blown off. She did not listen to my ?'s I ended up telephoning back east to get my questions answered. In the corporate or real world mistakes happen, but rudeness cannot be corrected. Disgusted. read more

I have requested several mail holds, filled out proper cards, have done on line AND in person. THEY DID NOT HOLD MY MAIL. One request and they could not do this. I'm not asking for something out of the normal. Just a mail hold since we have mail thefts in the neighborhood. And they still delivered the mail. I also noted that I would pick up the mail, so I asked them not to deliver. I hate the non existent service. read more

Michelle was so kind, professional & efficient. I was dreading coming here but she had me in and out in 5 minutes, I was sending a certified piece of mail read more

Bad customer service! Clerk took my letter and ended up being returned to me because "the to/from format was incorrect." We talked beforehand to confirm that the formatting was correct and she took my letter, so I assumed that everything was fine. Why tell me that the formatting was fine only to send it right back to me and tell me it was incorrect? Waste of $7 and time. If anybody notices something is off with your letter, you have to be responsible to take care of it yourself because you can't depend on the workers to really help you even if they point it out. They don't care enough once they get your money. It'll only cause delays. read more

I have felt welcome and been helped by a person in the maintenance department several times over the past few years. This employee is always polite, friendly, paying attention to his work, and has good energy and motivation. Sometimes , they have helped me by giving me information. Other times, this employee has helped me in a practical sense, like today. I couldn't open the door to an auxiliary box in the lobby. It seemed the key to it didn't fit. It took both of us perhaps 5 minutes , trying several things, to get the box open. Finally, the maintenance person got it open. Odd situation. I appreciated the help. Thank you for this employee. The time of help was about 4:55 pm. Today is 4/11/2024. read more

Very professional staff, helpful and knowledgeable. Especially impressed with how clean the building looks. By far one of cleanest Post Offices I have been to. read more

Waited 40 min to speak to a person to look for my mail. After I gave him my tracking # for 2min, the person send me to file the claim online dosent even want to help me find it at all. I paid full price on my postage. But they just discount the service. Do not mail it here if your mail is important to you. Bad service !!!! read more

My partner is 85 and has dementia, so he doesn't travel well. I live with him and this morning I tried to pick up a package for him. The desk person told me I could not pick it up because I wasn't him. So I went back home, got him dressed, packed him in the car, presented him with two forms of id only to find out that I could have been given the package anyway because it didn't need to be signed for. He had no idea why he had to be there and was very upset about it. The lack of empathy displayed by the desk person was stunning. I'm grateful, though, for the package person who had the kindness and grace to apologize for the unnecessary situation. Visit this location only if you really have to. Expect to get the runaround. read more

Waited in line at 9am and was second in line. Watched Michelle take 5 mins to set and up and her colleague Rosa help another customer. Was there to pick up certified mail and was told they couldn't help me. She then asked her coworker should she help me and said I had to go to the pickup window which was 15 people deep. As a government not surprised they could care less or go the extra mile. read more

I send out 3 pieces of mail every week on average. Sometimes I drop off and sometimes I let the mailman pick up. In the past 6 months, I've had to file three missing mail requests. I get that this is the last stop before the Oakland hub. But this post office fails at doing initial scans. Without an initial scan, it is impossible to file for insurance claims. It's a Russian Roulette sending packages here. read more

Since I work during the week and I can't get to the post office, this was one of the post offices in Hayward that was open on the weekend. I needed a money order and express mail services to pay a bill. And I got my money order, I waited maybe 5 minutes in line and was helped. Got the Priority Mail Envelope filled out the envelope and got back in line.... About 5 minutes again so that was great! Again I like how this was open on the weekend. The one on C street in Hayward was not , boohoo! Staff was very nice and there was someone there checking in on the line to see if anyone else needed help. So I hope this location continues to be open on Saturday as it's a great asset to the community. And also a great walk from Jackson Street to get your exercise. read more

Worse service to get someone on the phone to figure out if the postal carrier is delivering in my area! I tried calling mulitple locations with the same result - no one cares to answer the phone. Don't bother calling 1-800-ASK-USPS. They are the worse too! Poor service and lack of anyone who cares at all! I can't even call my local postal service in Hayward because no one answers the phone. On the third try, someone answered and hung up on me! Very rude! Very rude! I hate this postal service. Hire some people who actually like the job. Don't hire stupid people! I actually tried walking around the block to see if the carrier was in the area to no available. This is the worse service for the post office. Calling multiple numbers is a waste of my damn time. None were answering 'Please wait while we transfer you to the operator'. Yeah right. The operator is too busy to answer my question if the mail carrier is delivering in my area. Pathetic staff. Pathetic online chat service. Stupid automated systems with flaws and repeats like a goddamn broken record. One of the phone numbers to the post office locations was a fax number. Another one was disconnected and no longer in service! What kind of postal service is this???? read more

I always dread going to the post office because I've had such bad experiences at the Emeryville location (where I mainly go to). However, I was pleasantly surprised how kind and helpful the USPS workers here were! I came in with a few items that I wanted to ship to a friend, and they recommended me several affordable options. I felt they really cared and didn't want me to waste my money. Instead of getting frustrated with my indecisiveness, they continued to smile and try to help me choose the right packaging. The line went fairly fast and I didn't feel I was waiting for very long (unlike the Emeryville location). The post office itself was clean and orderly. I will definitely begin using this post office more often. read more

US Post Office - Outside - Post Offices Near Me - Hayward, California

Great experience. Excellent staff. Above and beyond in helping us get our package safely.

There is always issues whenever I go here. Specifically the ones that work the mail pick up and customers. It makes sense why their yelp review is low. Terrible service and zero sense of urgency. I feel like they are lazy if it's inconvenient for them to do something extra. I really dread coming here to do stuff. UPDATE: 7/6/20 This usps is still terrible and makes sense why their average rating is 1.5 stars. I deal with the same lady every single time and won't give her name. UPDATE #2: 7/27/20 Yup you guessed it. Still bad. Tracking said it's ready for pick up. I get there the lady tells me the mailman has it and I should get it by EOD. I don't understand why it would say ready for pick up and she see something else. I just don't think she really looks, just looks in one place and that's it. I DID NOT get my package. read more

Window says Self service opens at 6Am. I got there at 6:50 doors to the building are closed. Waited until 7:05 but doors to self service were still locked. 4 people came by when I was there waiting for 15 minutes. Please put correct hours on your window so people don't waste time and gas read more

Zero star! The filipino lady wearing glasses was so rude to me and my baby! We were late 5 mns. and she asked me to knock on the door on the passport area. But after knocking for a minute and no one was opening the door she yelled and said you are late we can't help you. I was embarrassed because a lot of people were there looking at me. They should hire nice people. read more

Due to shelter in place, my sister and I have had time to enjoy our favorite hobby or purchasing & mailing cards. So, we came to this post office yesterday afternoon where very few people were in line and we were helped by Ms. Rosa! She took time to show us all the different stamps for sell. Loving stamps so much, it was difficult for us to make a decision, but she was very patience, as she helped both of us simultaneously with a smile on her face! (We could see it past the mask!) We left smiling as well, very satisfied with our total purchases of four books of stamps. What a great experience! Thank thank you Ms. Rosa for your excellent customer service! read more

The absolute worst almost every time I've ordered a package and had it delivered via USPS I've had issues as soon as the tracking reaches its destination at this post office. Today again i had another issue where i was lied to and my alert said there was a delivery attempted when there clearly wasnt. I swear there is something shady going on at this post office and I dont trust them with deliveries at all. Once again I'm going to have to pick up up YET AGAIN ANOTHER PACKAGE from the post office itself because they can't even do there jobs and deliver my package to the right place. How are you going to lie and say an attempted delivery was made when i was waiting here the whole time. So not only are you messing up my deliveries but now you're lying really? I get nervous every time a shipper uses USPS to deliver my packages because i know eventually it'll go to the Hayward post office where who knows where it'll end up. Worst part is my neighbor has had the same issues so i know its not just me. He's had to file claims on lost items. Pull it together guys i shouldn't have to pick up my packages at the post office because its your job to deliver them. Problem is if i don't pick it up front the actual post office tomorrow that leaves them mpre time to make more excuses and time to find a way to lose my package. I obviously can't reschedule another drop off because we already know what can happen if i do that. So here i am picking up my delivery at the post office yet again because it's my job to pick up packages not the Hayward post to actually deliver them. I wouldn't be surprised if it wasn't stolen but that's exactly why i have to be proactive by going in tomorrow. It's a shame that i have to worry about every delivery by the time it arrives at this post office. read more

The clerk there was extremely polite and friendly. The line there used to be long, but not any more recently.

Wow. My delivery person left a postcard for a missed delivery. So, I go to the post office today as indicated on my card (see picture). The post office is closed despite it's regular Saturday hours of 9-12 today and Veterans Day was observed on Wednesday.(see picture) Don't even try calling them because they either won't pick up the phone or direct your call to a full voicemail box, which simply hangs up the call. read more

US Post Office - Hours - Post Offices Near Me - Hayward, California

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